Issued: 08/04/2015
Policy:
Staff Discount Scheme
CONTENTS:
1.
2.
3.
4.
5.
6.
Introduction
Eligibility
Discount Scheme
i. Food & Beverage On Duty
ii. Food & Beverage Off Duty
iii. Food & Beverage Off Duty (when staying over in a hotel)
iv. Staff Accommodation
v. Friends and Family
vi. Health & Fitness Membership
vii. Viva Urban Spa
viii. Discount Shopping
Authorisation Process
Misuse of Staff Discount Scheme
Leavers
1. Introduction
The Company is pleased to be able to provide a variety of non contractual staff benefits and
discounts. Full details of these benefits can be found on the the vhappy website for all
employees (vhappypeople.com). The Company reserves the right to amend or remove these
benefits at any time.
2. Eligibility
On successful completion of their three month probation period, employees will be offered free
gym membership and access to the range of employee benefits. Employees are only permitted
to consume food and drink in public areas when out of uniform. Employees should ask
permission of the General Manager to use hotel facilities, other than in the case of the Velocity
Health Club and Starbucks.
Any bookings made are subject to availability and are not to
replace full paying business.
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Issued: 08/04/2015
3. Discount scheme
i. Food & Beverage On Duty
Employees may only use their on duty discount whilst they are on shift during their designated
break. Employees will receive 40% discount on food and beverage whilst on duty. Any food
and drink must be consumed away from public areas when employees are in uniform.
ii. Food & Beverage Off Duty
Employees are offered an off duty discount of 20% on food and beverage. Employees should
ask permission of the General Manager to use hotel facilities other than in the case of the
Velocity Health Club and Starbucks. Any bookings made are subject to availability and are not
to replace full paying business.
iii. Food & Beverage Off Duty (when staying over in a hotel)
When staying in the hotels on a staff discount room rate, employees are offered a 50%
discount on food and beverage.
To ensure the discount is applied when staying at the hotel, the employee vhappy discounts
card should be presented at reception on check out, along with a payslip from the previous
month’s pay.
Employees will be asked to provide a credit card to authorise the booking and unlock credit on
the room. If an employee does not have a credit card and wishes to pay cash or by debit card,
he/she should show the receptionist their vhappy benefits card and their payslip from the past
month and credit will be made available to be settled on departure.
iv. Staff Accommodation Discount
The Company offers employees, subject to availability, discounted room rates. The following
promo code can be used to book rooms or to check availability for staff rate by going to our
website www.VillageUrbanResorts.com and entering ST15
Discounted room rates are available for employees at £32 per room per night on Bed &
Breakfast at any Village Urban Resort
The rate is based on double occupancy, sharing a standard double room. Up to 5 rooms can be
booked on staff rate, no single room rate is available. The rate must be prepaid at time of
booking and is non-refundable. The Village Staff Rate booking window is 45 days in advance. All
rates are subject to availability.
For all hotels there is a standard control that applies to Staff Rate which is for Reception to ask
for Staff ID on check-in, if anyone arrives without their ID it is at the hotels discretion to allow
check-in.
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Issued: 08/04/2015
v. Friends and Family
Accommodation:
Friends and family are entitled to friends and family hotel room rates booked solely through our
website. Employees must not give friends and family preferential rates/discounts, such as
unauthorised room upgrades, other than with the General Manager’s permission.
The following promo code can be used to book rooms or to check availability for Friends and
Family rates by going to our website www.VillageUrbanResorts.com and entering FF15
Discounted room rates are available for friends and family at £52 per room per night on Bed &
Breakfast at any Village Urban Resort
The rate is based on double occupancy, sharing a standard double room; no single room rate is
available. The rate must be prepaid at time of booking and is non-refundable. Village Friends &
Family rate booking window is 45 days in advance All rates are subject to availability.
Food & Beverage:
Employees may receive an off duty discount of 20% on food and beverage for up to three
friends or family. The employee must dine with the guests and must pay the full amount of the
bill to receive the discount. The employee must not be reimbursed for any amount of the bill by
their friends/family at any point following the payment. This is a misuse of the discount and will
result in withdrawal of the benefit for that employee and may lead to disciplinary action, which
may include dismissal.
vi. Health & Fitness Membership
You can enjoy a complimentary gym membership following the successful completion of your
three month probationary period at the Village Urban Resort hotel you work at. At busy times
members have priority for gym equipment and class bookings.
A discount of 20% is available for any leisure retail purchases on normal price items only and
not on promotional offers.
A complimentary off peak membership is offered for the partner and children (defined as up to
age 16) at employee’s hotel club. Off peak membership terms may vary from club to club.
Partner/children memberships are only available where the employee is a member already and
their partner lives at same address, a utility bill is required for proof. Partner is defined as
spouse/common law partner, NOT those who might share lodgings with single staff. Zero Hours
staff are eligible on a solo basis only [no partners]
Discounted membership ceases on leaving the Company.
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Issued: 08/04/2015
vii. Viva Urban Spa Discount
You can enjoy a 25% discount on spa treatments Sunday to Thursday between 9am and 5pm
and a 20% discount on spa retail products. In order to demonstrate your eligibility to receive
this benefit please show your VHappy Rota Horizon card as proof of identity.
viii. Discount Shopping
We would like to introduce you to the new discount shopping website.
Log in - https://portal.allsaveuk.com/login
Your voluntary benefit programme provides you with over 8,000 discounts and savings
opportunities across a wide variety of retailers and events including:
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Supermarket discounts on your everyday shopping, i.e Asda, Sainsburys and Morrisions
Great savings at high street stores, i.e Boots, Argos, M&S, Iceland, BHS, Homebase,
B&Q, New Look, River Island and many more
Fantastic savings on days out and local attractions
Up to 40% off cinema tickets
Save on motoring costs, such as, RAC, Halfords, and Insurance/Servicing deals
By using the programme for just everyday purchases and outings the current average saving is
over £700.
4. Authorisation process
For discounts on goods purchased in the hotel, employees will be required to produce their
employee vhappy benefits card to ensure the discount is applied, unless when staying at the
hotel, when the card should be presented at reception on check out along with a payslip from
the previous month’s pay.
Any booking by an employee on the employee discount scheme is subject to availability. It
should be noted that certain discounts such as staff rate at hotels are subject to availability and
on a first come first served basis.
Availability of the discount scheme is at the Company's discretion. The Company reserves the
right at any time to vary or withdraw the staff discount scheme with reasonable notice of any
change. It is not to be used in conjunction with any other offers.
All employees can also obtain discounts/cash back through our benefits website operated by
Personal Group. To obtain a discount on their website accessed through the vhappy website,
employees will be required to login using the code on their vhappy benefits card.
5. Misuse of Staff Discount Scheme
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Issued: 08/04/2015
Employees should ensure that they are the only user of their gym card, and they act
appropriately when using the facilities. Employees are only entitled to use their gym
membership when off duty.
Misuse of the card or discount arrangements or any reports of unsatisfactory conduct by
employees or their guests when visiting a hotel, will result in withdrawal of the benefit for that
employee and may lead to disciplinary action which may include dismissal.
Employees should ensure that they are the sole user of their benefits card and they should not
share this detail with anyone else. They may only claim staff discount on their own purchases
and not those of others.
Employees are prohibited from buying goods through the staff discount scheme and then selling
them on through any means.
6. Leavers
On leaving employment with Village Urban Resorts, the benefits card must be surrendered to
the HOD, GM or FC.
If an employee encounters difficulties in obtaining a staff discount, he/she should contact their
People Development Manager, who will attempt to resolve the situation.
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