JULY 25-29 - International Association of Administrative Professionals
L O U I S V I L L E 2015 JULY 25-29 L ouisville is a vibrant city that’s flooded with bourbon and infused with southern charm. Home to the Kentucky Derby, tasty mint juleps, and Muhammad Ali, Louisville is sure to set an exciting scene during your time at IAAP Summit 2015. It’s the perfect setting for IAAP’s signature conference, held July 25-29. IAAP Summit gives administrative and office professionals like you the tools, resources, and inspiration you need to succeed professionally and personally. You’ll become empowered to think strategically about your office role, lead confidently, and take charge of your future. IAAP Summit 2015 will inspire, challenge, and educate you. You’ll leave feeling prepared to take on that next project at your desk. Then, who knows, the world. Join approximately 1,300 of your colleagues at the premier education conference for office professionals. You’ll be staying in the heart of downtown Louisville, Ky., steps away from mouth-watering dining, vibrant nightlife, and historical charm. In addition to a fantastic locale, IAAP Summit 2015 will offer: Who should attend? Whether you’re a rookie or a veteran in the administrative profession, IAAP Summit 2015 is designed for all levels of staff working in an office setting. This includes: •Office managers • Over 20 educational sessions to choose from. Over 15 of these sessions will be repeated so you’ll have more opportunities to attend! •Records managers •Legal assistants • Access a plethora of different vendors in the Marketplace, all available and eager to help you do your job better every day. •Executive Assistants •Secretaries • The IAAP Hub has information for membership, certification, web community, and The Foundation. The IAAP Hub will help you better take advantage of your IAAP membership, give you access to resources and materials coinciding with several education sessions so you can continue learning when you’re back in the office. You’ll have the chance to shop for IAAP merchandise, including new products you’ve never seen before! WWW.IAAP-SUMMIT.ORG •Personal Assistants •HR, marketing, communications, and medical support staff •Administrators •Administrative assistants 2 IAAP Summit was awarded the “Best Administrative Conference Provider of 2014” by top office professional resource, DeskDemon. Register today to guarantee your spot at IAAP’s signature conference! eager to meet with you one-on-one. The Marketplace will feature three sessions to reduce crowds and allow for more valuable discussions. The education at IAAP Summit 2015 is what you’ve come to expect from IAAP signature events: cutting-edge, applicable, and inspiring. With a myriad of topics to choose from, you’ll definitely find sessions that interest you. We know conferences can be overwhelming, which is why we offer many of the education sessions multiple times. You’ll be able to schedule your time at IAAP Summit 2015 without any unfortunate snags. IAAP Summit 2015 kicks off with a three hour Bootcamp, an inspiring workshop for Premium package registrants. This third annual workshop is designed for current and aspiring leaders who want to learn the ins and outs of leadership in their workplace and daily lives. Bootcamp boasts a high-energy, fulfilling, and dynamic learning environment where attendees can learn to develop and utilize leadership skills. IAAP Summit 2015 offers tech-savvy features to enhance your experience. With a conference app, free high-speed WiFi, and paperless sessions, you’ll be light on your feet. You’ll only need your tablet or smartphone to help you plan, navigate, and learn with ease. Saturday also offers a conversation-starting First-Timers Orientation. If you’re new to the conference or IAAP, this event is a must-attend. You’ll gain loads of information about how IAAP Summit 2015 works, network with fellow newcomers, and gain valuable insight from IAAP leaders. For even more networking opportunities, be sure to attend the Emerging Professionals Happy Hour on Saturday evening before the Opening Celebration. This year, IAAP Summit will be offering one-on-one networking and learning opportunities. The Learning Table provides attendees the space to not only network with each other, but learn from each other as well. Various IAAP Summit 2015 speakers will be present during open hours to answer additional questions and facilitate co-learning opportunities. The IAAP Hub will continue to be a onestop-shop for resources, the newest IAAP gear, and helpful IAAP staff. Attend outstanding Keynote addresses from inspiring, topnotch speakers on Sunday and Wednesday mornings to help bookend your time at IAAP Summit 2015. You’ll have access to the Marketplace, an oasis of exhibitors and vendors, Here are some other IAAP Summit 2015 aspects you should pencil in: Grab a drink at the Opening Celebration and chat with your fellow admins. Bid on some amazing items at the Silent Auction. Mix and mingle at The Foundation of IAAP Celebration. Get your blood pumping with an early morning Summit City Stroll. Party it up at the Closing Celebration: Dinner & Party on Wednesday evening. We’re sure, after reading this, you’re chomping at the bit (a little Derby humor) to get registered for IAAP Summit 2015. Attending IAAP’s signature annual conference will help you succeed professionally and personally. Take charge of your career and your future, register today! WWW.IAAP-SUMMIT.ORG 3 9:15 - 10:15 a.m. SCHEDULE AT A GLANCE Elite International Paralympic athletes are all about achieving excellence when the circumstances are less than ideal—a perfect metaphor for today’s dynamic economic times. Instead of wishing and waiting for things to get back to “normal,” Bonnie expands the dialogue to go beyond traditional thinking. Disabled athletes—including wheelchair basketball players, blind runners and others—never expect things to be “normal.” Bonnie’s story is proof that you can strive for excellence no matter what obstacles are thrown in your way. Bonnie uses her unique experience as a one-legged ski racing champion, Rhodes Scholar and White House official to encourage you to aim higher and achieve extraordinary results. FRIDAY, JULY 24 1:00 - 5:00 p.m. Registration Open SATURDAY, JULY 25 7:00 a.m - 5:00 p.m. Registration Open 7:00 a.m. - 5:00 p.m. IAAP Hub Open 8:00 - 11:30 a.m. Bootcamp* 8:00 - 11:30 a.m. Pre-Conference Workshop* Time and Contact Management Using Outlook: Outlook Productivity Room limit 450 10:30 - 11:30 a.m. 10:30 - 11:30 a.m. 11:45 a.m. - 12:30 p.m. First-Timer Orientation For first-time conference attendees and new members of IAAP, this orientation provides you the opportunity to become familiar with the conference layout, what to expect, and how to navigate your time at the conference. This event is a great opportunity to meet new people and members of IAAP staff. 1:30 - 5:00 p.m. Bootcamp* 1:30 - 5:00 p.m. Pre-Conference Workshop* 6:00 - 8:00 p.m. 6:00 - 8:00 p.m. Starting at 8:00 p.m. Time and Contact Management Using Outlook: Outlook for the Super User Room limit 450 Emerging Professionals Happy Hour Are you new to the administrative profession? Are you a new IAAP member? Do you want to network with like-minded young professionals? If you’ve answered yes to these questions, then the IAAP Emerging Professionals event during IAAP Summit 2015 is for you! More details to come. Invitation only event. 1:00 - 2:30 p.m. Education Session: Leading With Confidence Track 1:00 - 2:30 p.m. Education Session: Expanding Your Technology Expertise Track 1:00 - 2:30 p.m. Education Session: Recovering Lost Skills Track 3:15 - 4:45 p.m. Education Session: Targeted Communications Track 3:15 - 4:45 p.m. Education Session: Leading With Confidence Track 3:15 - 4:45 p.m. Education Session: Expanding Your Technology Expertise Track 3:15 - 4:45 p.m. Education Session: Recovering Lost Skills Track Scholarship Recipient & Alumni Scholarship Reception Invitation only event. Opening Celebration Registration Open 7:00 a.m. - 4:30 p.m. IAAP Hub Open 8:30 - 9:15 a.m. Opening General Session (President's Address) *Available only to Premium package registrants. WWW.IAAP-SUMMIT.ORG Volunteer Recognition Reception The Volunteer Recognition Reception is our opportunity to recognize outstanding volunteer service among our members and leaders. We will honor members who served over the past year on working groups, as Association Influencers, and as Division Presidents in this casual and fun event. Invitation only event. MONDAY, JULY 27 Back by popular demand the Summit City Stroll is your chance to get your blood pumping first thing in the morning. The stroll will leave you refreshed, invigorated, and ready to take on whatever comes your way at IAAP Summit! We’ll hit the streets each morning for an energizing group walk through downtown Louisville. Choose your speed as one group will walk at a leisurely pace for approximately 1 mile, while another group will speed it up for a power-walk at a faster pace for approximately 1.5 miles. Don’t know the streets? Don’t worry. Each group will have a leader to show you the way. This is a great opportunity to meet new people, get some exercise, and see some of the city. Both groups will meet just outside the Kentucky International Convention Center at 6:00 a.m. each morning, Sunday, July 26 through Wednesday, July 29. Be sure to bring your sneakers and workout gear! 7:00 a.m. - 4:30 p.m. Town Hall Meeting The Town Hall Meeting is open to all members in attendance. IAAP leadership and CEO will provide an update on the association revitalization, and answer questions as time permits. Education Session: Targeted Communications Track 5:30 - 6:30 p.m. Summit City Stroll Keynote Book Signing with Bonnie St. John 1:00 - 2:30 p.m. SUNDAY, JULY 26 6:00 - 7:00 a.m. Keynote Presentation: Normal is Overrated-Aim Higher! Bonnie St. John 6:00 - 7:00 a.m. Summit City Stroll 7:00 a.m. - 4:30 p.m. Registration Open 7:00 a.m. - 4:30 p.m. IAAP Hub Open 8:00 - 9:00 a.m. 9:00 a.m. - 4:00 p.m. 4 SCHEDULE AT A GLANCE General Session (CEO's Address) This session features a panel discussion on the subject of Executives and the Admins Who Love Them. It offers insight into a few business partnerships and what it takes to make them successful. Silent Auction-Bidding Open Visit The Foundation of IAAP’s Silent Auction to bid on some great items for a great cause! The silent action will take place throughout IAAP Summit 2015 with proceeds donated to The Foundation. If you’re looking for some fun, friendly competition, don’t miss out on this event. The highest bidders will take home some great items and help The Foundation continue its mission of investing in the success of IAAP and administrative professionals. SCHEDUL E AT A GL ANCE Morning Marketplace Premium Session* 9:30 a.m. - Noon Education Session: Targeted Communications Track 9:30 a.m. - Noon Education Session: Leading With Confidence Track 9:30 a.m. - Noon Education Session: Expanding Your Technology Expertise Track 9:30 a.m. - Noon Education Session: Recovering Lost Skills Track 1:15 - 2:15 p.m. 1:15 - 2:15 p.m. Education Session: Targeted Communications Track 2:00 - 4:30 p.m. Education Session: Leading With Confidence Track 2:00 - 4:30 p.m. Education Session: Expanding Your Technology Expertise Track 2:00 - 4:30 p.m. Education Session: Recovering Lost Skills Track 5:30 - 7:00 p.m. MONDAY, JULY 27 (continued) 9:30 a.m. - Noon 2:00 - 4:30 p.m. Association Influencers Session The 2015-2016 IAAP Association Influencers will meet during IAAP Summit 2015 for training. If you are chosen to be an Association Influencer, attendance at this session is required. We’ll have a dynamic speaker for Influencers only. In addition, the headquarters staff and the board of directors will talk about how this important role helps to shape the present and future of IAAP. WEDNESDAY, JULY 29 Workshops 6:00 - 7:00 a.m. Summit City Stroll 7:00 a.m. - 2:00 p.m. IAAP Hub Open 8:30 - 9:00 a.m. Closing General Session 9:00 - 10:00 a.m. Keynote Presentation: Be the Ultimate Administrator: How to Stop Global Whining and Get Things Done. Christine Cashen Topics include: IAAP Certification 101 and Super Events on a Shoestring Budget. 2:30 - 5:00 p.m. Afternoon Marketplace Session 2:30 - 5:00 p.m. Education Session: Targeted Communications Track 2:30 - 5:00 p.m. Education Session: Leading With Confidence Track 2:30 - 5:00 p.m. Education Session: Expanding Your Technology Expertise Track 2:30 - 5:00 p.m. Education Session: Recovering Lost Skills Track Life is too full of opportunity to waste energy on complaining. You have the power to be a problem solver and make a difference in your life right now. Christine will help you put those skills to the best use. Attend this program and you will: • Communicate effectively with all different personality styles • Create a better day with more energy and time • Handle conflicts better • Discover how to have less stress and more fun. You definitely don’t want to miss this presentation. Join Christine to “Stop Global Whining” and take charge of what you can change today. You’ll leave feeling charged up, motivated and ready to be your ultimate self! TUESDAY, JULY 28 6:00 - 7:00 a.m. Summit City Stroll 7:00 a.m. - 4:30 p.m. Registration Open 7:00 a.m. - 4:30 p.m. IAAP Hub Open 8:00 - 9:00 a.m. Managing Energy Instead of Time-Optional Session 9:30 a.m. - Noon Morning Marketplace Premium Session* 9:00 a.m. - 4:00 p.m. Silent Auction-Bidding Open Benefiting The Foundation of IAAP 9:30 a.m. - Noon Education Session: Targeted Communications Track 9:30 a.m. - Noon Education Session: Leading With Confidence Track 9:30 a.m. - Noon Education Session: Expanding Your Technology Expertise Track 9:30 a.m. - Noon Education Session: Recovering Lost Skills Track 12:15 - 1:30 p.m. 1:30 - 4:30 p.m. Branch Networking Lunch* For Premium package attendees the Branch Networking Luncheon will offer a wonderful opportunity to connect with fellow office and administrative professionals from around the world. Grow your network, develop and share ideas about the administrative profession, and enjoy a delicious lunch! 10:00 - 11:00 a.m. Keynote Book Signing with Christine Cashen 10:30 a.m. - Noon Education Session: Targeted Communications Track 10:30 a.m. - Noon Education Session: Leading With Confidence Track 10:30 a.m. - Noon Education Session: Expanding Your Technology Expertise Track 10:30 a.m. - Noon Education Session: Recovering Lost Skills Track 1:30 - 3:00 p.m. Education Session: Targeted Communications Track 1:30 - 3:00 p.m. Education Session: Leading With Confidence Track 1:30 - 3:00 p.m. Education Session: Expanding Your Technology Expertise Track 1:30 - 3:00 p.m. Education Session: Recovering Lost Skills Track 6:00 - 7:30 p.m. Closing Celebration: Cocktail Reception 2013-14 & 2014-2015 IAAP Board & Foundation Board Appreciation* 7:30 - 11:00 p.m. Snacks & Facts Sponsor invitation only event. *Available only in the Premium Registration Package. WWW.IAAP-SUMMIT.ORG The Foundation of IAAP Celebration Join us at The Foundation’s second annual celebration event from 5:30 - 7:00 p.m. on Tuesday, July 28, at the Galt House. We hope you will attend to help us celebrate The Foundation’s accomplishments over the past year and the donors who help make it all happen! We’ll be introducing the IAAP Summit 2015 scholarship recipients, cheering on the Amazing Ride winners, celebrating the top bidders from the Silent Auction, recognizing major contributors, and having fun! Tickets are $40 and may be purchased when registering for IAAP Summit 2015. Separate ticketed event. 5 SCHEDULE AT A GLANCE Closing Celebration: Dinner & Party* Celebrate all that is great about IAAP while enjoying a great meal, mingling with your IAAP friends, and dancing the night away! ACCOMMODATIONS Be sure to book your room at one of the official IAAP Summit 2015 host hotels! IAAP has worked diligently to negotiate great rates at hotels conveniently located around the Kentucky International Convention Center (KICC). These hotels will provide the quality accommodations and excellent customer service experience that IAAP Summit attendees have grown accustomed to. Each of the official IAAP Summit 2015 host hotels offer spacious guest rooms, dining options on-site, swimming pools (don’t forget your swimsuit!), easy access to the convention center (outside or via skybridge), and affordable WiFi accessibility. How to make reservations at the reduced conference rates at an official IAAP Summit 2015 host hotel: REGISTER for IAAP Summit 2015 in Louisville, Ky. RECEIVE your registration confirmation and lodging code from IAAP via email. RESERVE your room at any of the official IAAP Summit 2015 host hotels by providing them with the lodging code and one night non-refundable room and tax deposit (due at the time of booking) by July 2. Louisville Marriott Downtown 280 W. Jefferson St. Louisville, KY 40202 Directly across the street from the KICC $181 Room Rate, Single/Double $191 Room Rate, Triple $201 Room Rate, Quad Galt House 140 N. 4th St. Louisville, KY 40202 2 city blocks/ 0.18 miles from the KICC $175 Room Rate, Single/Double $185 Room Rate, Triple $195 Room Rate, Quad Hyatt Regency Louisville 311 S. 4th St. Louisville, KY 40202 1 city block/ .09 miles from the KICC $179 Room Rate, Single/Double $199 Room Rate, Triple/Quad Louisville Marriott Downtown The Louisville Marriott Downtown boasts an ideal location for IAAP Summit 2015 attendees. Featuring recentlyrenovated spacious guest rooms and conveniently located directly across the street (and connected via skybridge) from the Kentucky International Convention Center, it is the perfect place to stay during Summit. Galt House and Hyatt Regency Louisville The historic Galt House and modern Hyatt Regency Louisville offer overflow accommodations for IAAP Summit 2015 attendees. The Galt House is the premier waterfront hotel in Louisville, and the largest hotel in Kentucky! The Hyatt Regency Louisville offers a modern take on hotel luxury. The Galt House and Hyatt Regency Louisville are also connected to the Kentucky International Convention Center via skybridge. WWW.IAAP-SUMMIT.ORG 6 ACCOMMODATIONS JOIN US FOR THE FOUNDATION OF IAAP’S CELEBRATION Tuesday, July 28 from 5:30 - 7:00 p.m. as we celebrate members helping members! We’ll showcase: Winners of the Amazing Ride Top Bidders from the Silent Auction Foundation Pacesetters IAAP Summit 2015 Scholarship Recipients So much more! We hope you will attend to help us celebrate The Foundation’s accomplishments over the past year and the donors who help make it all happen! A separate ticket is required to attend. Learn more at www.iaap-summit.org. WWW.IAAP-SUMMIT.ORG 7 EDUCATION SESSIONS & WORKSHOPS SATURDAY, JULY 25 IA AP S u m m i t 2015 offers an abund a nce o f ed uc a t io n d esigned t o hel p office a nd admin is t ra t iv e professional s at al l levels excel in t h e ir careers. We’ re offering 4 edu c a t io n t ra c ks, and we’ ve d ivide d t he s es s io n s in t o 3 experience l evel s ( B a sic, In ter m e d ia t e , Advanced/C -Suit e) , to as s i st y o u in s el ec t ing t he sessions t ha t wi l l b e s t f it y o u r educ at ional needs . Bootcamp 8:00 - 11:30 a.m. Bootcamp is an annual conference favorite. Come experience this highly interactive, engaging and unique way to learn leadership skills and tools to help you become the best leader you can be; in your workplace, in IAAP, and in your personal life. Dress is casual, and participation is a must. Make plans to attend this essential session that offers leadership development for any and all office support and administrative professionals! Recertification Points: 3 Level: All Levels Track: Pre-Conference Workshop - Premium package registrants Speaker: Miara Shaw Learner outcomes: • Discover valuable skills leaders possess • Learn how to be a great leader, regardless of your title or position • Obtain useful tips on how to put your leadership qualities into practice Level Descriptions: BASIC Fundamental skills and information important to all administrative professionals who want to excel. No prior knowledge or experience related to the subject is necessary to get the full benefit of the session. INTERMEDIATE Time and Contact Management Using Outlook: Outlook Productivity Expand your basic skills and knowledge to raise the level of your performance and become even more effective. Some prior knowledge of the session’s subject matter will be necessary to achieve maximum benefit. 8:00 - 11:30 a.m. Learn time and contact management organization and productivity using Outlook’s terrific features for keeping you on track and efficient. We will organize tons of emails and quickly access appointments, tasks, emails, and contacts through Outlook’s features including Quick Steps, Categories, Filtering, Search, and Follow-up. We will learn how to have Outlook speak your email and proofread your messages, including percentage of passive voice and the grade level you are composing. Get ready to go to the next level of organization and ease of managing your time, contacts, tasks, and calendar with these Outlook tools. Please be sure to bring a laptop or tablet to take part in hands-on learning opportunities. ADVANCED/C-SUITE Designed for those with extensive administrative support experience and for those who support, or have a goal of supporting, C-level executives. Significant experience with the subject of the session will be very helpful in achieving the maximum benefit. Track Descriptions: LEADING WITH CONFIDENCE The term leadership is used so often these days it’s a buzz word. This track provides practical education sessions in emotional intelligence, garnering feedback and more to help you harness your leadership skills and put them into practice. Recertification Points: 3 Level: Intermediate Track: Pre-Conference Workshop - Premium package registrants Speaker: Greg Creech TARGETED COMMUNICATIONS Good communication in any job is vitally important, but it can be a vague and uncertain goal. This track offers sessions targeted to specific communication arenas to help hone your skills in networking, public speaking, personality styles and partnership with your executive. Learner outcomes: • Create quick steps to move and categorize emails to folders, send team emails (formerly Personal Distribution Lists) • Increase productivity with tons of shortcuts in viewing Outlook items, AutoCorrect entries, click and drag to create items based on another item, such as creating contacts and appointments through an email • Customize Outlook with important options, including Readability Statistics, creating your own tab and adding important buttons to your Quick Access Toolbar • Navigate to your documents, servers, websites, computer, and other locations/directories with the click of a button EXPANDING YOUR TECHNOLOGY EXPERTISE Technology is ever-changing and vast. Learn the ins and outs of software applications that are vital to your toolbox, including Microsoft Visio, Adobe Dreamweaver, and Google Apps. You never know when you’ll need them! RECOVERING LOST SKILLS Whether you have been an admin for 20 years or are just starting in the profession, this track offers sessions in a variety of areas important to the role. Everything from meeting and event planning to customer service will be taught in order to brush up on your skills portfolio. WWW.IAAP-SUMMIT.ORG 8 EDUCATION SESSIONS & WORKSHOPS SUNDAY, JULY 26 Bootcamp 1:30 - 5:00 p.m. Keynote Presentation: Normal is Overrated—Aim Higher! Bootcamp is an annual conference favorite. Come experience this highly interactive, engaging and unique way to learn leadership skills and tools to help you become the best leader you can be; in your workplace, in IAAP, and in your personal life. Dress is casual, and participation is a must. Make plans to attend this essential session that offers leadership development for any and all administrative professionals! 9:15 - 10:15 a.m. Elite International Paralympic athletes are all about achieving excellence when the circumstances are less than ideal—a perfect metaphor for today’s dynamic economic times. Instead of wishing and waiting for things to get back to “normal,” Bonnie expands the dialogue to go beyond traditional thinking. Disabled athletes— including wheelchair basketball players, blind runners and others—never expect things to be “normal.” Bonnie’s story is proof that you can strive for excellence no matter what obstacles are thrown in your way. Bonnie uses her unique experience as a one-legged ski racing champion, Rhodes Scholar and White House official to encourage you to aim higher and achieve extraordinary results. Recertification Points: 3 Level: All Levels Track: Pre-Conference Workshop - Premium package registrants Speaker: Miara Shaw Learner outcomes: • Discover valuable skills leaders possess • Learn how to be a great leader, regardless of your title or position • Obtain useful tips on how to put your leadership qualities into practice Time and Contact Management Using Outlook: Outlook for the Super User Speaker: Bonnie St. John 1:30 - 5:00 p.m. Benchmarking Your Progress: How to Get Feedback Become an Outlook guru with this advanced session for the current Outlook user. We will create rules for your incoming messages and work with social media and other applications, including exporting and importing items to Excel and CSV files. We will create a Word Mail Merge based on categories of our contacts and work with other applications and Outlook. This session teaches you to customize your views in Mail, People, and Calendar using tables, add/delete columns, conduct advance filtering and sorting, and you will learn how to create your own view of Outlook objects. We will customize and publish forms in Outlook and use Conditional Formatting for our messages. Please be sure to bring a laptop or tablet to take part in hands-on learning opportunities. 1:00 - 2:30 p.m. We all need feedback on our progress and achievements from time to time. But asking our boss or others can be intimidating. Learn the right questions to ask during a review or after a presentation and how to handle the feedback—good or bad—with courtesy and professionalism. Recertification Points: 1.5 Level: Intermediate Track: Leading With Confidence Speaker: Aden Kirschner and Shana Merlin Recertification Points: 3 Level: Advanced/C-Suite Track: Pre-Conference Workshop - Premium package registrants Speaker: Greg Creech Learner outcomes: • Improve your ability to get important information out of the confusing things people say to you • Gain useful feedback from those you manage and those who manage you • Learn to take the game seriously and yourself not, to maximize your potential and your career growth Learner outcomes: • Build rules to managing incoming email to go to specific folders, color code your emails, forward your emails, and many other tasks with automatic rules • Use categories with a Word Mail Merge, easily copy to new folders, and send an email based on a category • Customize Outlook forms • Create your own custom view of Business Cards, Table views, and other Outlook objects • Employ Conditional Formatting on your messages • Export Outlook objects to Excel and import an Excel worksheet into Outlook contacts Give Your Message a Unique Personality 1:00 - 2:30 p.m. Each of us has a unique personality, but, when we truly work together, we have a lot in common. Discover the common ground between your personality and the many different personalities of those you work with. Learn how to craft your communications accordingly for the best results. Explore how the fundamentals of actively listening, creating harmony, and managing stressful situations can bridge the gaps that sometimes develop between different personality types. FUN FACT: 95% of the world’s bourbon is produced in Kentucky Recertification Points: 1.5 Level: Advanced/C-Suite Track: Targeted Communications Speaker: Carol Schulte Learner outcomes: • Learn the 4 prominent personality styles in the workplace, and take an assessment to understand your own style • Discover how to most effectively communicate with each style, as well as proven language to use • Find out the key active listening techniques that will positively impact your business communications • Understand why it’s not about being ‘right’, and what it IS about WWW.IAAP-SUMMIT.ORG 9 EDUCATION SESSIONS & WORKSHOPS At Ease Up Front 3:15 - 4:45 p.m. Do you find making the occasional presentation or conducting the occasional training session nerve-wracking? If so, this session is for you! You will be able to “wow” the crowd—even if the crowd is only two people. Learn to be confident and create your own wow factor starting with a clear vision of what you want to say and thoughtful preparation. Recertification Points: 1.5 Level: Intermediate Track: Targeted Communications Speaker: Rhonda Scharf FUN FACT: Louisville’s Waterfront Park is comprised of 85 acres Human Resources Record-Keeping and Employment Policies 1:00 - 2:30 p.m. Employers continue to face the age-old problem of handling employee records and maintaining a sound employee handbook, but both have gone from being a minor logistical nuisance to legal hazards in some cases. If your organization has ever had to face a Department of Labor audit or defend against a lawsuit, your personnel records and employee handbook could either become your best friend or your worst enemy. They could win your case or lose it. Recertification Points: 1.5 Level: Advanced/C-Suite Track: Recovering Lost Skills Speaker: Lori Tritz Learner outcomes: • Adrenaline Control: How to get those butterflies to fly in formation! Overcome your nerves • Learn effective strategies for opening, delivering and closing your presentation • Learn 2 key questions in the mind of every audience member, and how to answer them (no more sleeping participants) • Gain speaking tips that ensure you are effective in delivering your message Digital Productivity for the Assistant: Using Outlook and Office Across Devices and Platforms 3:15 - 4:45 p.m. In this timesaving productivity session, discover how to manage shared calendars and files anywhere, anytime using Outlook, Microsoft Office and mobile devices. Whether you’re using a Mac or PC, or a tablet, iPhone, Android or Windows phone, you will finally understand the value (and limitations) of these devices so that you can confidently build on your calendar management and cloud-based experience, critical skills for the tech-savvy assistant. You’ll discover the fundamental differences between working with the various platforms and devices and how best to leverage them in your environment. Join us as we navigate real-world scenarios that demonstrate how to set up and use a variety of devices. Learner outcomes: • Discover the 13 types of personnel records and the minimum statutory retention period under federal law • Learn the Heed Disposal Rule on employee data • Discover how sound records retention procedures can help keep your organization out of the courtroom • Learn the most common mistakes made in employee handbooks and what valuable functions handbooks perform Windows 8: Don’t Hesitate—Let’s Navigate! Tips and Tricks with Windows 8 1:00 - 2:30 p.m. Windows 8.1 includes many ways of customizing your Start Screen, File Explorer, and Desktop to make navigating and organization easy and more productive. We will work with tablets and laptops with and without touchscreen capabilities to gain productivity on all devices. With the Ribbon and Quick Access Toolbar we will manage files, directories, and drives to create greater organization and ease of use. We will learn new features of Windows 8 and how to customize Windows 8 for your needs. Recertification Points: 1.5 Level: Intermediate Track: Expanding Your Technology Expertise Speaker: Greg Creech Learner outcomes: • Work with the new Mini-Start Menu and Charms Bar on your desktop to navigate to File Explorer, Control Panel, Task Manager and perform other important functions • Customize the Start Screen, the All Apps view, and your desktop with rearranging and adding apps in groups and adding them to your task bar • Learn important shortcuts for file management, drive management, and directories using the new Windows 8 Ribbon and Quick Access Toolbar • Use touchscreens and keyboards to navigate effectively through apps, files, and to use shortcut menus to aid in efficiency WWW.IAAP-SUMMIT.ORG Recertification Points: 1.5 Level: Intermediate Track: Recovering Lost Skills Speaker: Vickie Evans Learner outcomes: • Access Outlook on any device: Mac, PC, online, and smartphones • Discover the features available (and limitations) for each of the platforms • Test syncing scenarios and best practices when creating meetings • Learn about cloud-based storage options for your team to access the latest version of your files anywhere any time FUN FACT: 90% of the United States’ disco balls are produced in Louisville 10 EDUCATION SESSIONS & WORKSHOPS Google Apps for Business 3:15 - 4:45 p.m. Google Apps for business make sense. This cloud-based solution helps business professionals work together in real-time from any device and across any platform. You’ll learn how you can communicate through Gmail, Drive, and Hangouts and collaborate through docs, sheets, forms, and sites. Recertification Points: 1.5 Level: Advanced/C-Suite Track: Expanding Your Technology Expertise Speaker: Neil Malek Learner outcomes: • Organize and communicate effectively with Gmail tools and features • Communicate and present information through screen sharing, diagrams, document share, and remote desktop on Google Hangouts • Build wikis and “pop-up” websites through Google Sites to collect data and serve as a corporate knowledge base • Construct effective documents and share them with colleagues, even co-authoring simultaneously Leading with Your Personality: Extrovert or Introvert Managing Politics, People and Processes: Applied Emotional Intelligence 9:30 a.m. - Noon When you started your career, you were likely taught that there’s no place for emotions at work. Now, as you’ve advanced, it’s time to revisit those outdated beliefs and put emotions—yours and those around you—to work. Learn what emotional intelligence really means today, and gain strategies for applying authentic, emotion-based skills to help you work better with leaders and colleagues in today’s complex workplace. Recertification Points: 2 Level: Advanced/C-Suite Track: Leading With Confidence Speaker: Darcy Eikenberg Learner outcomes: • Why emotion is actually a good thing in the workplace, even though it’s gotten a bad reputation • How to stop faking how you feel and learn strategies to express yourself honestly, yet safely • Accelerate your own emotional intelligence and be more aware of how emotions—not facts—are motivating others Meeting and Event Planning 9:30 a.m. - Noon 3:15 - 4:45 p.m. There is no set definition for what makes a leader. Many people believe that you must be an extrovert to be a good leader, but introverts can be (and are) leaders, too. Learn tactics for becoming a better leader based on your personality strengths and learn how to minimize your personality weaknesses. Recertification Points: 1.5 Level: Advanced/C-Suite Track: Leading With Confidence Speaker: Veronica Cochran Learner outcomes: • Understand how personality types and traits impact leadership style • Identify natural leadership traits in order to capitalize on strengths for career development and self-fulfillment • Learn practical ways to improve leadership effectiveness Are you always trying to wrack your brain to schedule the perfect offsite venue for your team? Do you feel like you’re always doing the same thing for the same people? In today’s world of telecommuting, do you find it difficult to get your team together? Learn about new ways you can plan events and meetings—stay on point, on time and on budget! Get some fresh, innovative ideas to incorporate what you already know with new technology and options! Recertification Points: 2 Level: Advanced/C-Suite Track: Recovering Lost Skills Speaker: Kristi Casey Sanders Learner outcomes: • Discover tech tools to facilitate collaboration, project management, and communication • Learn out-of-the-box venue ideas • Discover new trends in event design, including team building, F&B, content delivery, technology, and more Networking for Fun and Results 9:30 a.m. - Noon You really can look forward to your next networking opportunity, whether it’s a business mixer, a training event, or a group lunch. Learn how to make networking fun and get some simple tips to maximize your networking results. Discover why some people fear “working a room” and how they overcome that fear. Success is all about making connections and creating win-win relationships! FUN FACT: The Belle of Louisville is the oldest operating Mississippistyle sternwheeler steamboat in existence MONDAY, JULY 27 General Session: Executives and the Admins Who Love Them 8:00 - 9:00 a.m. This session features a panel discussion on the subject of Executives and the Admins Who Love Them. It offers insight into a few business partnerships and what it takes to make them successful. WWW.IAAP-SUMMIT.ORG Recertification Points: 2 Level: Basic Track: Targeted Communications Speaker: Carol Schulte Learner outcomes: • Discover proven strategies to get you out of the corner and into the conversation • Understand the difference between highly effective vs. highly ineffective introduction techniques • Uncover respectful exit strategies that really work • Practice using the right questions to make authentic connections and qualify leads 11 EDUCATION SESSIONS & WORKSHOPS The World of Visio FUN FACT: There are 2,500 restaurants in Louisville 9:30 a.m. - Noon Visio is an important, fun and interesting tool to add to your skills portfolio. Capture your ideas from simple to intricate, update data in drawings with a single click, add and manipulate text, work with connectors, create diagrams and graphics from basic to complex (org/flow charts, timelines, maps, room designs, etc.) Recertification Points: 2 Level: Basic Track: Expanding Your Technology Expertise Speaker: Neil Malek Learner outcomes: • Create any type of diagram using the foundational skills of shapes, connectors, and text • Control color, size, curvature, and type of shapes and lines • Build custom styles and themes, and save custom templates for corporate diagrams • Export diagrams into images, PDFs, print work, and presentations with ease Certification 101 1:15 - 2:15 p.m. If you’ve ever wondered what it means to be an IAAP Certified Administrative Professional, this interactive and engaging session will show you what certification can do for your career. Learn about the requirements and time commitment needed to become an IAAP CAP. We’ll even host a “game show” featuring sample questions from the exam. Do something for yourself and learn more about this career-changing certification. Level: All Levels Super Events on a Shoestring Budget 1:15 - 2:15 p.m. Looking for awesome ideas for your next company meeting, annual employee recognition program, executive retirement party, or other organization event? Then join us for an action packed hour of creative ideas and “how-tos” especially for admins who plan events. You’ll leave with practical ideas on event themes, eye-catching centerpieces, decorating concepts, and event planning resources, plus budgeting tips and templates, event planning checklists, and insights on how you can be creative even on a shoestring budget. This is an interactive session with plenty of demos and takeaways to help make your next event a huge success! Recertification Points: 1 Level: All Levels Speaker: Gary Musick Learner outcomes: • Learn how to stimulate your creative juices, even if you think you don’t have a creative bone in your body • Learn how to design and create attention-getting décor on a budget • Learn how to use event planning elements to maximize the branding impact of your meetings and events • Receive budgeting and event management tools to help ensure the success of your future programs WWW.IAAP-SUMMIT.ORG Adobe Dreamweaver 2:30 - 5:00 p.m. Learn why Adobe Dreamweaver is the industry standard for creating, publishing, and managing websites across multiple platforms. Both Mac and Windows users will discover how easy it is to build a site from scratch, manipulate layouts, add images, and hyperlinks with this user-friendly application. Recertification Points: 2 Level: Basic Track: Expanding Your Technology Expertise Speaker: Neil Malek Learner outcomes: • Learn the fundamentals of website design and architecture; how pages, images, style sheets, and other elements work together and should be organized • Create multiple pages from a single template to build a consistent, professional site with a polished layout • Add content of any kind to pages, guaranteeing compatibility across multiple platforms • Build a foundational library of technical tools to handle any project Customer Service at its Finest 2:30 - 5:00 p.m. Most of us know the Golden Rule: Treat others the way you want to be treated. But do we always incorporate it in all of our communications? Can the person on the other end of the phone “hear you smiling”? Did you use a friendly greeting in that last IM or email, or did you just blurt out a question—short and to the point? Everyone that you deal with is your “customer,” even your colleagues in the next cubicle or office, so how do they perceive your service to them? Polish up your skills with this session and become the go-to person not only for your knowledge, but for your service style as well! Recertification Points: 2 Level: Intermediate Track: Recovering Lost Skills Speaker: Rhonda Scharf Learner outcomes: • Learn the 3 Elements of Customer Service, and identify your prime areas in needs of improvement • Develop a customer-friendly attitude • Decipher customers’ needs and expectations • Learn why customers complain and the 7 sins of service 12 EDUCATION SESSIONS & WORKSHOPS Effectively Partnering with Executives Customer Service at its Finest Do you and your executive have an excellent working partnership? Are you new in the relationship? Do you have a “virtual” partnership? Whether you have a great working relationship, you are just starting out—or you support someone you almost never see—you know you can always make the partnership even better and more effective. Find out what works and what doesn’t. Learn how to best access, and get the most out of your limited time together. You will gain insights on how to strengthen the partnership and take it to a much more effective and higher level. Most of us know the Golden Rule: Treat others the way you want to be treated. But do we always incorporate it in all of our communications? Can the person on the other end of the phone “hear you smiling”? Did you use a friendly greeting in that last IM or email, or did you just blurt out a question—short and to the point? Everyone that you deal with is your “customer,” even your colleagues in the next cubicle or office, so how do they perceive your service to them? Polish up your skills with this session and become the go-to person not only for your knowledge, but for your service style as well! 2:30 - 5:00 p.m. Recertification Points: 2 Level: Intermediate Track: Targeted Communications Speaker: Debbie Gross 9:30 a.m. - Noon Recertification Points: 2 Level: Intermediate Track: Recovering Lost Skills Speaker: Rhonda Scharf Learner outcomes: • Learn the keys to understanding your executive • How to overcome common relationship roadblocks • Discover communication strategies that work • Managing your relationship when it is virtual • How to care for and feed the relationship Learner outcomes: • Learn the 3 Elements of Customer Service, and identify your prime areas in needs of improvement • Develop a customer-friendly attitude • Decipher customers’ needs and expectations • Learn why customers complain and the 7 sins of service Take Charge of Your Destiny 2:30 - 5:00 p.m. Networking for Fun and Results Do you sometimes feel like you work really hard and no one notices? Does your career seem to be stalling no matter what you do or how hard you work? It’s time to take charge of your destiny and create the opportunities you need to succeed. Learn how to showcase and communicate your talents to those who can assist you in creating your new path to success! 9:30 a.m. - Noon You really can look forward to your next networking opportunity, whether it’s a business mixer, a training event, or a group lunch. Learn how to make networking fun and get some simple tips to maximize your networking results. Discover why some people fear “working a room” and how they overcome that fear. Success is all about making connections and creating win-win relationships! Recertification Points: 2 Level: Advanced/C-Suite Track: Leading With Confidence Speaker: Veronica Cochran Learner outcomes: • Understand the 3-fold aim of effective leadership • Understand the unique connection between perceptions, paradigms and performance • Identify practical ways to increase your value in the workplace TUESDAY, JULY 28 Adobe Dreamweaver Recertification Points: 2 Level: Basic Track: Targeted Communications Speaker: Carol Schulte Learner outcomes: • Discover proven strategies to get you out of the corner and into the conversation • Understand the difference between highly effective vs. highly ineffective introduction techniques • Uncover respectful exit strategies that really work • Practice using the right questions to make authentic connections and qualify leads 9:30 a.m. - Noon Learn why Adobe Dreamweaver is the industry standard for creating, publishing, and managing websites across multiple platforms. Both Mac and Windows users will discover how easy it is to build a site from scratch, manipulate layouts, add images, and hyperlinks with this user-friendly application. FUN FACT: The replica of Babe Ruth’s 34-inch Louisville Slugger bat weighs 68,000 pounds, is made of steel, stands 120 feet tall and is located at Louisville Slugger Museum Recertification Points: 2 Level: Basic Track: Expanding Your Technology Expertise Speaker: Neil Malek Learner outcomes: • Learn the fundamentals of website design and architecture; how pages, images, style sheets, and other elements work together and should be organized • Create multiple pages from a single template to build a consistent, professional site with a polished layout • Add content of any kind to pages, guaranteeing compatibility across multiple platforms • Build a foundational library of technical tools to handle any project WWW.IAAP-SUMMIT.ORG 13 EDUCATION SESSIONS & WORKSHOPS Take Charge of Your Destiny Meeting and Event Planning Do you sometimes feel like you work really hard and no one notices? Does your career seem to be stalling no matter what you do or how hard you work? It’s time to take charge of your destiny and create the opportunities you need to succeed. Learn how to showcase and communicate your talents to those who can assist you in creating your new path to success! Are you always trying to wrack your brain to schedule the perfect offsite venue for your team? Do you feel like you’re always doing the same thing for the same people? In today’s world of telecommuting, do you find it difficult to get your team together? Learn about new ways you can plan events and meetings—stay on point, on time and on budget! Get some fresh, innovative ideas to incorporate what you already know with new technology and options! 9:30 a.m. - Noon 2:00 - 4:30 p.m. Recertification Points: 2 Level: Advanced/C-Suite Track: Leading With Confidence Speaker: Veronica Cochran Learner outcomes: • Understand the 3-fold aim of effective leadership • Understand the unique connection between perceptions, paradigms and performance • Identify practical ways to increase your value in the workplace Effectively Partnering with Executives 2:00 - 4:30 p.m. Do you and your executive have an excellent working partnership? Are you new in the relationship? Do you have a “virtual” partnership? Whether you have a great working relationship, you are just starting out or you support someone you almost never see—you know you can always make the partnership even better and more effective. Find out what works and what doesn’t. Learn how to best access, and get the most out of your limited time together. You will gain insights on how to strengthen the partnership and take it to a much more effective and higher level. Recertification Points: 2 Level: Intermediate Track: Targeted Communications Speaker: Debbie Gross Learner outcomes: • Learn the keys to understanding your executive • How to overcome common relationship roadblocks • Discover communication strategies that work • Managing your relationship when it is virtual • How to care for and feed the relationship Recertification Points: 2 Level: Advanced/C-Suite Track: Recovering Lost Skills Speaker: Kristi Casey Sanders Learner outcomes: • Discover tech tools to facilitate collaboration, project management, and communication • Learn out-of-the-box venue ideas • Discover new trends in event design, including team building, F&B, content delivery, technology, and more The World of Visio 2:00 - 4:30 p.m. Visio is an important, fun and interesting tool to add to your skills portfolio. Capture your ideas from simple to intricate, update data in drawings with a single click, add and manipulate text, work with connectors, create diagrams and graphics from basic to complex (org/flow charts, timelines, maps, room designs, etc.) Recertification Points: 2 Level: Basic Track: Expanding Your Technology Expertise Speaker: Neil Malek Learner outcomes: • Create any type of diagram using the foundational skills of shapes, connectors, and text • Control color, size, curvature, and type of shapes and lines • Build custom styles and themes, and save custom templates for corporate diagrams • Export diagrams into images, PDFs, print work, and presentations with ease Managing Politics, People and Processes: Applied Emotional Intelligence 2:00 - 4:30 p.m. When you started your career, you were likely taught that there’s no place for emotions at work. Now, as you’ve advanced, it’s time to revisit those outdated beliefs and put emotions—yours and those around you—to work. Learn what emotional intelligence really means today, and gain strategies for applying authentic, emotion-based skills to help you work better with leaders and colleagues in today’s complex workplace. FUN FACT: 100,000 Mint Juleps are poured during the Kentucky Derby and Kentucky Oaks Recertification Points: 2 Level: Advanced/C-Suite Track: Leading With Confidence Speaker: Darcy Eikenberg Learner outcomes: • Why emotion is actually a good thing in the workplace, even though it’s gotten a bad reputation • How to stop faking how you feel and learn strategies to express yourself honestly, yet safely • Accelerate your own emotional intelligence and be more aware of how emotions—not facts—are motivating others WWW.IAAP-SUMMIT.ORG 14 EDUCATION SESSIONS & WORKSHOPS WEDNESDAY, JULY 29 Google Apps for Business Keynote Presentation: Be the Ultimate Administrator: How to Stop Global Whining and Get Things Done 10:30 a.m. - Noon 9:00 - 10:00 a.m. Life is too full of opportunity to waste energy on complaining. You have the power to be a problem solver and make a difference in your life right now. Christine will help you put those skills to the best use. Attend this program and you will: • Communicate effectively with all different personality styles • Create a better day with more energy and time • Handle conflicts better • Discover how to have less stress and more fun You definitely don’t want to miss this presentation. Join Christine to “Stop Global Whining” and take charge of what you can change today. You’ll leave feeling charged up, motivated and ready to be your ultimate self! Speaker: Christine Cashen Google Apps for business make sense. This cloud-based solution helps business professionals work together in real-time from any device and across any platform. You’ll learn how you can communicate through Gmail, Drive, and Hangouts and collaborate through docs, sheets, forms, and sites. Recertification Points: 1.5 Level: Advanced/C-Suite Track: Expanding Your Technology Expertise Speaker: Neil Malek Learner outcomes: • Organize and communicate effectively with Gmail tools and features • Communicate and present information through screen sharing, diagrams, document share, and remote desktop on Google Hangouts • Build wikis and “pop-up” websites through Google Sites to collect data and serve as a corporate knowledge base • Construct effective documents and share them with colleagues, even co-authoring simultaneously Human Resources Record-Keeping and Employment Policies At Ease Up Front 10:30 a.m. - Noon 10:30 a.m. - Noon Employers continue to face the age-old problem of handling employee records and maintaining a sound employee handbook, but both have gone from being a minor logistical nuisance to legal hazards in some cases. If your organization has ever had to face a Department of Labor audit or defend against a lawsuit, your personnel records and employee handbook could either become your best friend or your worst enemy. They could win your case or lose it. Recertification Points: 1.5 Level: Intermediate Track: Targeted Communications Speaker: Rhonda Scharf Learner outcomes: • Adrenaline Control: How to get those butterflies to fly in formation! Overcome your nerves • Learn effective strategies for opening, delivering and closing your presentation • Learn 2 key questions in the mind of every audience member, and how to answer them (no more sleeping participants) • Gain speaking tips that ensure you are effective in delivering your message Benchmarking Your Progress: How to Get Feedback 10:30 a.m. - Noon We all need feedback on our progress and achievements from time to time. But asking our boss or others can be intimidating. Learn the right questions to ask during a review or after a presentation and how to handle the feedback—good or bad—with courtesy and professionalism. Recertification Points: 1.5 Level: Intermediate Track: Leading With Confidence Speaker: Aden Kirschner and Shana Merlin Learner outcomes: • Improve your ability to get important information out of the confusing things people say to you • Gain useful feedback from those you manage and those who manage you • Learn to take the game seriously and yourself not, to maximize your potential and your career growth WWW.IAAP-SUMMIT.ORG Recertification Points: 1.5 Level: Advanced/C-Suite Track: Recovering Lost Skills Speaker: Lori Tritz Learner outcomes: • Discover the 13 types of personnel records and the minimum statutory retention period under federal law • Learn the Heed Disposal Rule on employee data • Discover how sound records retention procedures can help keep your organization out of the courtroom • Learn the most common mistakes made in employee handbooks and what valuable functions handbooks perform GOT EXTRA TIME? Do you find making the occasional presentation or conducting the occasional training session nerve-wracking? If so, this session is for you! You will be able to “wow” the crowd—even if the crowd is only two people. Learn to be confident and create your own wow factor starting with a clear vision of what you want to say and thoughtful preparation. BRING YOUR APPETITE: Take the Hot Brown Hop and find a traditional Hot Brown or Hot Brown inspired dish to tempt your taste buds! AND YOU’RE OFF!: Learn more about the most exciting two minutes in sports at the Kentucky Derby Museum located at the historic Churchill Downs, home of the Derby since 1875! QUENCH YOUR THIRST: Be sure to check out the Urban Bourbon Trail and quickly become a bourbon connoisseur! HIT ONE OUT OF THE PARK: Visit the Louisville Slugger Museum & Factory to see the Big Bat. Be sure to take a factory tour and receive a free souvenir miniature Louisville Slugger bat! 15 EDUCATION SESSIONS & WORKSHOPS FUN FACT: 60 tons of firework shells are used each year at Thunder Over Louisville, North America’s largest annual pyrotechnics show Digital Productivity for the Assistant: Using Outlook and Office Across Devices and Platforms Leading with Your Personality: Extrovert or Introvert In this timesaving productivity session, discover how to manage shared calendars and files anywhere, anytime using Outlook, Microsoft Office and mobile devices. Whether you’re using a Mac or PC, or a tablet, iPhone, Android or Windows phone, you will finally understand the value (and limitations) of these devices so that you can confidently build on your calendar management and cloud-based experience, critical skills for the tech-savvy assistant. You’ll discover the fundamental differences between working with the various platforms and devices and how best to leverage them in your environment. Join us as we navigate real-world scenarios that demonstrate how to set up and use a variety of devices. There is no set definition for what makes a leader. Many people believe that you must be an extrovert to be a good leader, but introverts can be (and are) leaders, too. Learn tactics for becoming a better leader based on your personality strengths and learn how to minimize your personality weaknesses. 1:30 - 3:00 p.m. Recertification Points: 1.5 Level: Advanced/C-Suite Track: Leading With Confidence Speaker: Veronica Cochran Learner outcomes: • Understand how personality types and traits impact leadership style • Identify natural leadership traits in order to capitalize on strengths for career development and self-fulfillment • Learn practical ways to improve leadership effectiveness Recertification Points: 1.5 Level: Intermediate Track: Recovering Lost Skills Speaker: Vickie Evans Learner outcomes: • Access Outlook on any device: Mac, PC, online, and Smartphones • Discover the features available (and limitations) for each of the platforms • Test syncing scenarios and best practices when creating meetings • Learn about cloud-based storage options for your team to access the latest version of your files anywhere any time Windows 8: Don’t Hesitate—Let’s Navigate! Tips and Tricks with Windows 8 1:30 - 3:00 p.m. Windows 8.1 includes many ways of customizing your Start Screen, File Explorer, and Desktop to make navigating and organization easy and more productive. We will work with tablets and laptops with and without touchscreen capabilities to gain productivity on all devices. With the Ribbon and Quick Access Toolbar we will manage files, directories, and drives to create greater organization and ease of use. We will learn new features of Windows 8 and how to customize Windows 8 for your needs. Give Your Message a Unique Personality 1:30 - 3:00 p.m. Recertification Points: 1.5 Level: Intermediate Track: Expanding Your Technology Expertise Speaker: Greg Creech Each of us has a unique personality, but, when we truly work together, we have a lot in common. Discover the common ground between your personality and the many different personalities of those you work with. Learn how to craft your communications accordingly for the best results. Explore how the fundamentals of actively listening, creating harmony, and managing stressful situations can bridge the gaps that sometimes develop between different personality types. Recertification Points: 1.5 Level: Advanced/C-Suite Track: Targeted Communications Speaker: Carol Schulte Learner outcomes: • Learn the 4 prominent personality styles in the workplace, and take an assessment to understand your own style • Discover how to most effectively communicate with each style, as well as proven language to use • Find out the key active listening techniques that will positively impact your business communications • Understand why it’s not about being ‘right’, and what it IS about WWW.IAAP-SUMMIT.ORG 1:30 - 3:00 p.m. Learner outcomes: • Work with the new Mini-Start Menu and Charms Bar on your desktop to navigate to File Explorer, Control Panel, Task Manager and perform other important functions • Customize the Start Screen, the All Apps view, and your desktop with rearranging and adding apps in groups and adding them to your task bar • Learn important shortcuts for file management, drive management, and directories using the new Windows 8 Ribbon and Quick Access Toolbar • Use touchscreens and keyboards to navigate effectively through apps, files, and to use shortcut menus to aid in efficiency 16 EDUCATION SESSIONS & WORKSHOPS MONDAY, JULY 27 AND TUESDAY, JULY 28 B e sure and check out Marketplace, one of the most popular events at IAAP Summit 2015. Visit with a plethora of exciting vendors to learn what they have to offer you to be more proficient in your office. There will be three sessions to provide you with even more one-on-one time with exhibitors. Premium package registrants will attend a Morning Marketplace Premium session on either Monday or Tuesday and Standard package attendees will attend the afternoon session on Monday. New this year, attendees will receive a Marketplace “game board” showing up to 20 participating vendors. Collect a unique sticker from all participating vendors and drop off your completed “game board” to win a variety of prizes! 2014 Exhibitors included: • Kelly Services Inc. • Smead Manufacturing Company • Canyon Ranch • Home Instead Senior Care • Post-it® Brand • Dave & Buster’s • 1-800-Flowers.com • AmTrav • Elite Meetings International • LimoLink International • Certiport • Boise Paper • Madison College • The American Women’s College • OfficeTeam • Potbelly Sandwich Shop • Terri Lynn, Inc. • Louisville Convention & Visitors Bureau • Redi-Tag by DiverseID • Avery Products Corporation • EventMobi • Greater Fort Lauderdale Convention & Visitors Bureau • Tombow • IAAP 2015 Annual Conference • Stanley Bostitch/PaperPro/Black & Decker • Tops Products • Global Travel For Business • Noodles & Company • Two Rivers Conferencing • IAAP 2016 Annual Conference • Hammermill Paper • Venue Quest Global Meetings & Travel • Master Manufacturing Co. Inc. • Pilot Corporation of America • Olive Promotions and Apparel • PromoShop Inc. WWW.IAAP-SUMMIT.ORG 17 IAAP MARKETPLACE IA AP LE ADERSHIP A C A D E M Y 2 0 15 We are thrilled to announce an exciting, new IAAP initiative: IAAP Leadership Academy. IAAP Leadership Academy 2015 will span 16 weeks and kickoff at IAAP Summit 2015. If you're interested in gaining some serious leadership development and training, this is the program for you! Here's a brief list of what the IAAP Leadership Academy will offer: • Over 18 hours of instructor-led high level leadership training and development • Three one-on-one coaching calls with each IAAP Leadership Academy 2015 faculty member • Small group learning with no more than 15 participants in a learning cohort • 25 IAAP CAP Recertification Points • Participant workbook, assessments, assignments, group projects, and more for experiential and engaging learning • Over six hours of face-to-face education with all IAAP Leadership Academy 2015 faculty members, as well as a networking event with other attendees • Dedicated egroup for networking and additional co-learning • Recognition and Completion Award Overview of what you’ll learn The three outcomes you’ll own when you’ve completed your 16-weeks of training are performance value, professional voice and personal vision in the areas of business partnerships, leadership effectiveness and building your brand. For more details on the outcomes and content of the IAAP Leadership Academy 2015, please click here to visit our website. The cost to participate in the IAAP Leadership Academy is $1299; participants will also receive a $300 discount on IAAP Summit 2015 registration. Please note that IAAP Leadership Academy is only open to current IAAP members. The face-toface kick-off event is in Louisville, Kentucky on July 25, 2015; the remaining virtual learning is scheduled until mid-November 2015. Class size is very limited; only 45 people can attend this inaugural year. DON'T WAIT. REGISTER T O DAY ! IAAP SUMMIT 2015 INFORMATION Register today **Buy 4, get 1 free corporate discount Buy 4 Premium package registrations and receive 1 Premium package registration complimentary! To qualify, registrants must be employed by the same company, registration forms must all be received at one time, registrations must be accompanied by IAAP’s Corporate Discount Form, and one payment is made for all registrations (An example of one payment is a check with total payment for all 4 Premium registrants.) IAAP chapters and divisions can obtain the corporate discount for IAAP Summit 2015. International registrants (residing outside of the U.S. and Canada) are eligible for this discount. No other groups qualify as a company. Register by May 22, 2015 and take advantage of the reduced Early Bird rates! Registration packages Customize your IAAP Summit 2015 experience with a registration package that is tailored to meet your education needs and budgetary requirements. Choose from the Premium or Standard registration packages detailed below: Premium Registration Standard Registration Leadership Bootcamp* 4 Opening Celebration 4 4 First-Timer Orientation (for first time attendees) 4 4 1.Register for IAAP Summit 2015 in Louisville, Ky. Education Tracks and Sessions 4 4 2.Receive your registration confirmation and lodging code from IAAP via email. Opportunity to earn up to 21 recertification points* 4 Opportunity to earn up to 15 recertification points 4 Pre-Conference Workshops* 4 Branch Networking Luncheon 4 Opening General Session 4 4 Monday General Session 4 4 Closing General Session 4 4 2 Keynote Speaker Sessions 4 4 Closing Celebration: Dinner & Party 4 Mornings in the Marketplace Premium AM Sessions 4 Monday, July 27 11:00 a.m. – 4:00 p.m. Marketplace PM Session 4 Eligible for Buy 4, Get 1 Free Corporate Discount** 4 Tuesday, July 28 11:00 a.m. – 4:00 p.m. IAAP Summit hotel accommodations How to make reservations at the reduced conference rates at an official IAAP Summit 2015 host hotel: 3.Reserve your room at any of the official IAAP Summit 2015 host hotels by providing them with the lodging code and one night non-refundable room and tax deposit (due at the time of booking). Learning Table The Learning Table provides attendees the space to not only network with each other, but learn from each other as well. Various IAAP Summit 2015 presenters will be present during open hours to answer additional questions and facilitate co-learning opportunities among attendees. The hours are: Sunday, July 26 11:00 a.m.-12:30 p.m. 2:00 p.m. – 3:30 p.m. Wednesday, July 29 11:00 a.m. - 4:00 p.m. *Premium package: Leadership Bootcamp and Pre-Conference Workshops What to wear Premium package attendees can participate in a combination of education on Saturday, July 25 that will provide up to 6 IAAP CAP Recertification points. When choosing the Premium package, registrants will select their schedule from the following options: • I prefer to attend the Leadership Bootcamp - Morning session (8:00 - 11:30 a.m.) and the Afternoon session “Time and Contact Management Using Outlook: Outlook for the Super User” (1:30 - 5:00 p.m.) The education and General Sessions are business casual attire. Dressing in layers is recommended to ensure your comfort. Casual attire is appropriate for the Opening Celebration and The Foundation of IAAP Celebration. Party attire is appropriate for the Closing Celebration: Dinner & Party. • I prefer to attend the Morning session (8:00 - 11:30 a.m.) “Time and Contact Management Using Outlook: Outlook Productivity” and the Leadership Bootcamp-Afternoon session (1:30 - 5:00 p.m.) • I prefer to attend the Morning session (8:00 - 11:30 a.m.) “Time and Contact Management Using Outlook: Outlook Productivity” and the Afternoon session “Time and Contact Management Using Outlook: Outlook for the Super User” (1:30 - 5:00 p.m.) WWW.IAAP-SUMMIT.ORG CLICK HERE for a downloadable map of Louisville, complete with host hotels, local attractions, and a list of dining and entertainment options. 19 IAAP SUMMIT 2015 INFORMATION IAAP SUMMIT 2015 INFORMATION Closing Celebration: Dinner & Party • Ticketing: IAAP Summit 2015 Premium package registrants will receive one ticket to the Closing Celebration: Dinner & Party. Premium package registrants may purchase one guest ticket (for individuals that are NOT registered for IAAP Summit 2015) for $125. • Seating: Get a table assignment for the Closing Celebration: Dinner & Party at the seating booth in the registration area. Those wishing to sit together should have one person collect tickets from the group once they have registered and bring the tickets to the seating booth for seat assignments. • Table reservations: Attendees may reserve tables at the Closing Celebration: Dinner & Party for $150. 100% of the proceeds from table reservations will be donated to Family Scholar House, a Louisville charity working to help single mothers go back to school by providing a place to live and much more. To reserve a table or learn more about making table reservations, check out the IAAP Summit 2015: Closing Celebration Table Reservation Form. IAAP Summit 2015 photographer Exulting Images will be joining IAAP in Louisville to provide high quality, affordable, professional headshots and group photos to IAAP Summit attendees. Be sure to take advantage of the great packages they will be offering: • Headshots, small group photos, and event pictures $10: You will receive personal selected, digital pictures on CD upon checkout. *Discount: 50% Savings after you purchase 10 images!! (11th picture + is only $5!) • Upgraded headshot $30: You will receive a digital head shot and photo re-touching; softening of fine lines, brighter eyes, whitening of teeth, via email within 2 weeks post event. • Closing Celebration photos: There will be a formal portrait station where you will be able to take formal portraits by yourself or up to 8 people in a group. All images from this event will be available on the Exulting Images website within 2 weeks. Digital downloads will be $15 each. IAAP Hub The IAAP Hub is your one stop shop for all things IAAP. From answers to your questions about certification, membership, The Foundation, and more, staff and volunteers are there to assist you. In addition, attendees can purchase the latest in IAAP apparel and gifts, and of course a wide selection of educational books. And don't forget the inaugural Summit pin—certain to be a collector's must-have. Hospitality room The IAAP Summit 2015: Louisville Host Committee is ready to welcome attendees with true southern hospitality. Be sure to stop by the Hospitality Room to catch up with old friends and make new connections! IAAP Summit cancellation policy Cancellation and refund requests received in writing by May 23, 2015 will qualify for a refund, less a $100 administrative fee, per registration. Refunds are not available to registrants who receive the corporate discount. Refund requests should be emailed no later than May 23, 2015 to [email protected]. Refunds will be processed within 10-15 business days. No refunds will be issued after May 23, 2015 at 5:00 p.m. CT. Event payment IAAP accepts check, money order, or credit card payments (Visa, MasterCard, American Express, and Discover) in U.S. Dollars. IAAP cannot process registrations without full payment and a completed registration form. Once submitted to IAAP, the form of payment may not be changed. Special dietary needs IAAP is happy to accommodate your special dietary needs within reason and to the best of our ability, prior to conference. Please be sure to be as specific as possible on your registration form, regarding your dietary needs. Please note: if you decline to specify your needs in advance, we cannot guarantee that we can accommodate your needs on-site. ADA IAAP complies with the Americans with Disabilities Act. If you are disabled and require special arrangements, please specify on your registration form, or contact [email protected]. Notice of special needs must be received by June 24, 2015. Connect before you go Be in the know and connect before you go! Participate in the IAAP Summit 2015 eGroup on the Web Community to stay up to date on the latest Summit news and information, while also connecting with fellow registrants. WWW.IAAP-SUMMIT.ORG 20 IAAP SUMMIT 2015 INFORMATION REGISTRATION FORM IAAP SUMMIT 2015 Registering for IAAP Summit 2015 is easy. Just follow this step-by-step guide. Step 1. You will need to submit your IAAP Summit 2015 registration and fees before making your hotel reservations. Step 2. Provide us your name, address, contact information and some easy demographic information, designed to help us make your IAAP Summit 2015 experience exceptional. Step 3. Decide if you’re registering for a full conference package (Part A) or a day-by-day package (Part B). If you are registering for a day-by-day package, refer to Part B of the form only. Step 4. If you register for the Premium meeting package select your preferred schedule for Saturday, July 25. Step 5. If you register for the Premium meeting package, please select your preferred Morning Marketplace Premium Session: Monday, July 27 or Tuesday, July 28. Standard meeting package registrants will have the opportunity to visit the Marketplace, Monday, July 27 in the afternoon only. Step 6. Support The Foundation of IAAP by attending their Celebration on Tuesday, July 28, 5:30 - 7:00 p.m. Select this optional event on Part C of the form. Step 7. If you are taking advantage of the Premium package, one ticket to the Closing Celebration: Dinner & Party is automatically included with your conference package. If you are bringing a guest, and are purchasing the Premium package, you will need to purchase an additional ticket (Part C). Closing Celebration: Dinner & Party tickets are not available if purchasing the Standard package or the dayby-day package. Step 8. All education sessions will be open seating on a first-come, first-served basis. Education sessions are being provided in tracks. Attendees can stay within one track or take classes in a variety of tracks. Additionally, the Snacks & Facts sessions will be by sponsor invitation only; determined at a later date. Step 9. Submit payment information. Step 10. Start planning your trip to IAAP Summit 2015! Connect with other attendees in the IAAP Web Community. You can also review the education session descriptions and book your airfare. Go to www.iaap-summit.org for more information. Step 11. Book your Louisville hotel reservation after receiving your IAAP Summit 2015 registration confirmation. The confirmation will include a lodging code to make your reservations at an official IAAP Summit 2015 host hotel. You will not receive the IAAP discounted hotel rate without using that lodging code. Questions? Please contact us at: Ph: 816.891.6600; Email: [email protected] REGISTRATION FORM IAAP Summit 2015 Complete one form per registrant. Registration will not be processed without full payment in U.S. dollars. Send all mail to: q Home q Office Send all email to: q Home q Office q IAAP Member/ID Number______________________________________________________________ q Nonmember _________________________________________________________________________________________ Home Address _______________________________________________________________________________________ Job Title ________________________________________________ ________________ City State/Prov _______________________________________________________________________________________ Company Name _________________________________________________________________________________________ Country if not U.S. _______________________________________________________________________________________ Work Address/PO Box _________________________________________________________________________________________ Home Email _____________________________________ City _________________________________________________________________________________________ Business Email __________________________ ____________________ State/Prov ZIP/PC ________________________________________________ Business Phone _____________________________________ Country if not U.S. _______________________________________ Gender optional ________________________________________________ Home Phone _____________________________________ Fax q I DO NOT want my contact info shared with sponsors. _____________________ ZIP/PC ________________________________________________ Birth Date (mm/dd/yy) optional q Don’t include my email address in the conference registrant listing. q I prefer vegetarian meals. q I prefer vegan meals. q I prefer gluten-free meals. q I am allergic to seafood. q I have the following additional dietary restrictions: ______________________________________________________________________________________________________________________________________ Note: If dietary restrictions are not stated here, we cannot guarantee changes on-site. q I have special needs and may require accommodations to fully participate (IAAP will contact you). q Audio q Mobile q Visual q Other___________________________________________________________________________________________________________________ A. Meeting Packages Premium: Includes Pre-Conference Workshops, First-Timer Orientation (if a first-time attendee), Bootcamp, General Sessions and Keynotes, Town Hall Business Session, Education Sessions, Marketplace Morning Premium Sessions, Networking Lunch, Snacks & Facts (by Sponsor invitation), and the Closing Celebration: Dinner & Party. Standard: Does NOT include Pre-Conference Workshops, Bootcamp, Networking Lunch, or the Closing Celebration: Dinner & Party. Member Nonmember Premium package Member Nonmember Standard package Early bird $900 $1,200 $700 $1,000 Regular $1,000 $1,300 $800 $1,100 Ends 5/22/15 Pre-Conference Workshops and Bootcamp Preference (Available only with Premium meeting package) Premium package attendees can participate in a combination of education on Saturday, July 25, that will provide up to 6 IAAP CAP Recertification points. Please select your preference of sessions and we will do our best to accommodate your selection. q I prefer to attend the Bootcamp-Morning session (8:00 - 11:30 a.m.) and the Afternoon session “Time and Contact Management Using Outlook: Outlook for the Super User (1:30 - 5:00 p.m.) q I prefer to attend the Morning session (8:00 - 11:30 a.m.) “Time and Contact Management Using Outlook: Outlook Productivity” and the BootcampAfternoon session (1:30 - 5:00 p.m.) q I prefer to attend the Morning session (8:00 - 11:30 a.m.) “Time and Contact Management Using Outlook: Outlook Productivity” and the Afternoon session “Time and Contact Management Using Outlook: Outlook for the Super User” (1:30 - 5:00 p.m.) Marketplace Session Preference (Available only with Premium meeting package) Premium package registrants will have the opportunity to attend Marketplace on Monday or Tuesday morning. Please select your preference and we will do our best to accommodate your selection. q Monday Morning Premium Marketplace Session (9:30 a.m. - Noon) q Tuesday Morning Premium Marketplace Session (9:30 a.m. - Noon) Standard package registrants will have the opportunity to attend Marketplace on Monday afternoon, 2:30 - 5:00 p.m. Corporate Discount A company may receive one complimentary Premium package registration with four or more paid Premium package registrants from the same company. To qualify, registrations must be received at one time accompanied by IAAP’s Event Corporate Discount Form and one payment for all registrants. (An example of one payment is a check with total payment for all registrants). Corporate discount is subject to approval, one discount per company. Offer not available with online registration. No refunds available for canceled registrants who received the corporate discount. Available for full event registrants only. IAAP chapters and divisions can obtain the corporate discount for IAAP Summit 2015 only. International registrants (residing outside of the U.S. and Canada) are eligible for this discount. No other groups qualify as a company. REGISTRANT NAME ID NUMBER B. Single Day Registration Member $300 per day Nonmember $400 per day q Sunday Includes Opening General Session, Keynote, Town Hall, Business Session, and Morning and Afternoon Education Sessions q Monday Includes General Session, Morning and Afternoon Education Sessions, and Afternoon Marketplace Session q Tuesday Includes Morning and Afternoon Education Sessions q Wednesday Includes Closing General Session, Keynote, and Morning and Afternoon Education Sessions (copy total to meeting subtotals) Total Section B $________ C. Optional Events Registration q Tuesday The Foundation of IAAP Celebration $40 x quantity ________________ q Additional Charitable Contribution to The Foundation of IAAP q $10 q $15 q $20 q $25 q Other__________ Subtotal (The Foundation of IAAP Celebration plus any additional charitable contribution) __________ q Wednesday Closing Celebration: Dinner & Party guest ticket (only one available if purchasing the Premium package) (copy total to meeting subtotals) $125 Total Section C $__________ Meeting Subtotals My full meeting package rate from section A $_____________ My single day total from section B $_____________ My optional events total from section C $_____________ (this amount goes below for total enclosed in U.S. dollars) Grand Total $_____________ Online registration will provide a speedy confirmation by email. If you register by mail or email, you should receive a confirmation within three weeks of IAAP receiving your form. Payment Information Cancellations must be received by May 23, 2015 to be eligible for a refund (subject to a $100 Total Enclosed in U.S. dollars______________________________________________________________ q Check or Money Order Number________________________________________________________ administrative fee). Cancellations after this date are non-refundable. Credit Card: q Visa q MasterCard q Discover q American Express IAAP reserves the right to process refunds after the conference Card Number___________________________________________________ Expiration Date__________________ CSC Code____________ concludes. Transfer to another IAAP conference is available. Please see Name as it appears on card_____________________________________________________________ Billing ZIP/PC_____________________ www.iaap-hq.org/events/ events-policy for details. Authorized Signature (required for processing)_________________________________________________________________________________ Closing Celebration: Dinner & Party Table Reservations Once again, you will have the opportunity to reserve a table for the Closing Celebration: Dinner & Party. The money from the reserved tables will benefit Family Scholar House, Louisville, Ky. To reserve your table, click this link and fill out the form. I agree and acknowledge that I am undertaking participation in IAAP events and activities as my own free and intentional act and I am fully aware that possible physical injury might occur to me as a result of my participation in these events. I give this acknowledgement freely and knowingly and that I am, as a result, able to participate in IAAP events and I do hereby assume responsibility for my own well-being. I also agree not to allow any other individual to participate in my place. This acknowledgement includes my guest(s) participation (if applicable) in any evening events. IAAP plans to take photographs at IAAP Summit 2015 and reproduce them in IAAP communications and promotional material, whether in print, electronic or other media, including the IAAP website. By participating in IAAP Summit 2015, you grant IAAP the right to use image, photograph and biography for such purposes. All postings become the property of IAAP. Postings may be displayed, distributed or used by IAAP for any purpose. Mail To: IAAP Summit, 10502 N. Ambassador Dr., Ste #100, Kansas City, MO 64153-1291 Ph: 816.891.6600; Email: [email protected]
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