Avaya Support Website — enabled for mobile devices Simple, fast, clean mobile access to the Avaya Support Website Registered users of the full Avaya Support Website know how the website has transformed their communications support experience. With mobile enablement, you can take that experience to the next level by using your mobile device to: •Report a service outage •Open, manage or escalate a service request •Search the Avaya Knowledge Base The information you need is now available through your mobile device, providing access to your sold-to’s, service requests and a knowledge database of published In this era of smartphones and tablets, IT professionals expect to have the same quality access to Web-based information and services as if they were at their desktop or laptop computer. In recognition of this growing demand and the input of Avaya clients and authorized partners, the Avaya Support Website now provides easy access by all types of mobile devices. solutions to known problems. The full Avaya Support Website automatically detects the type of mobile device you are using and directs you to the mobile-enabled website. There, industry-standard mobile Web concepts and flows are employed to make your interaction with the website fast and easy. Rich functionality, easily accessible Want to report a service outage, create a new service request, research an issue on the Avaya Knowledge Base? It’s all available on the welcome page with a quick touch. Want to check the status of a service request or update the information there? Simply fill in the “Search Service Request” field on the welcome page and a simple, intuitive screen appears offering the information you need. Navigation and specific actions are easy to initiate through screens that expand and collapse, available at the touch or a swipe of your thumb or finger (Figure 1). Plus, at any time, you can easily go back to the complete Avaya Support Website using your desktop or laptop device to access the full functionality of the website. avaya.com | 1 About Avaya Avaya is a leading, global provider of customer and team engagement solutions and services available in a variety of flexible on-premise and cloud deployment options. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com. Figure 1. Welcome page and service request management Just the beginning Avaya is already considering Website. Other recent enhancements reputation in the industry to the full website include: while earning points, titles and recognition for your expertise. enhancements to the mobile-enabled Parts ordering and dispatch. Now site, such as new Ava interactions, it’s a breeze to order parts through Thought leadership. More valuable including Avaya Web Chat, Web Talk a more intuitive user interface, information is available to you, and Web Video; enhanced searching; real-time order status, streamlined such as our recent white paper, a downloadable Mobile App that’s reordering of DOA parts, faster “Avoiding Costly Outages: Preventive even more feature-rich; and more. entitlement validation and Steps to Avert Five Key Causes.” broader parts availability. Peer recognition and rewards. Continual enhancement and innovation Mobile enablement is just another example of how Avaya listens to your input and takes action with innovative improvements to the Avaya Support 2 Through Avaya Support Forums, you can build your online reputation and tap into the creativity of a diverse global community of skilled professionals solving business problems with Avaya solutions. Build a network of peers and your Learn more To learn more about how Avaya Global Support Services and the mobile-enabled Avaya Support Website can help you, contact your Avaya Account Manager or visit us at avaya.com. © 2015 Avaya Inc. All rights reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and are registered in the United States and other countries. All other trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. 02/15 • SVC7715 | avaya.com
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