Avaya Support Website —
enabled for mobile devices
Simple, fast, clean mobile access to the
Avaya Support Website
Registered users of the full Avaya Support Website know how the website has
transformed their communications support experience. With mobile enablement,
you can take that experience to the next level by using your mobile device to:
•Report a service outage
•Open, manage or escalate a service request
•Search the Avaya Knowledge Base
The information you need is now available through your mobile device, providing
access to your sold-to’s, service requests and a knowledge database of published
In this era of smartphones and tablets, IT
professionals expect to
have the same quality
access to Web-based
information and services
as if they were at their
desktop or laptop
computer. In recognition
of this growing demand
and the input of Avaya
clients and authorized
partners, the Avaya
Support Website now
provides easy access
by all types of mobile
devices.
solutions to known problems. The full Avaya Support Website automatically detects
the type of mobile device you are using and directs you to the mobile-enabled
website. There, industry-standard mobile Web concepts and flows are employed
to make your interaction with the website fast and easy.
Rich functionality, easily accessible
Want to report a service outage, create a new service request, research an issue
on the Avaya Knowledge Base? It’s all available on the welcome page with
a quick touch.
Want to check the status of a service request or update the information
there? Simply fill in the “Search Service Request” field on the welcome page
and a simple, intuitive screen appears offering the information you need. Navigation
and specific actions are easy to initiate through screens that expand and collapse,
available at the touch or a swipe of your thumb or finger (Figure 1).
Plus, at any time, you can easily go back to the complete Avaya Support Website
using your desktop or laptop device to access the full functionality of the website.
avaya.com | 1
About Avaya
Avaya is a leading, global provider of customer and team engagement solutions and services available in a variety
of flexible on-premise and cloud deployment options. Avaya’s fabric-based networking solutions help simplify and
accelerate the deployment of business critical applications and services. For more information, please visit
www.avaya.com.
Figure 1. Welcome page and service request management
Just the beginning
Avaya is already considering
Website. Other recent enhancements
reputation in the industry
to the full website include:
while earning points, titles and
recognition for your expertise.
enhancements to the mobile-enabled
Parts ordering and dispatch. Now
site, such as new Ava interactions,
it’s a breeze to order parts through
Thought leadership. More valuable
including Avaya Web Chat, Web Talk
a more intuitive user interface,
information is available to you,
and Web Video; enhanced searching;
real-time order status, streamlined
such as our recent white paper,
a downloadable Mobile App that’s
reordering of DOA parts, faster
“Avoiding Costly Outages: Preventive
even more feature-rich; and more.
entitlement validation and
Steps to Avert Five Key Causes.”
broader parts availability.
Peer recognition and rewards.
Continual enhancement
and innovation
Mobile enablement is just another
example of how Avaya listens to your
input and takes action with innovative
improvements to the Avaya Support
2
Through Avaya Support Forums,
you can build your online reputation
and tap into the creativity of a
diverse global community of skilled
professionals solving business
problems with Avaya solutions.
Build a network of peers and your
Learn more
To learn more about how Avaya
Global Support Services and the
mobile-enabled Avaya Support
Website can help you, contact
your Avaya Account Manager
or visit us at avaya.com.
© 2015 Avaya Inc. All rights reserved.
Avaya and the Avaya logo are trademarks of Avaya Inc. and are registered in the United States and other countries. All other trademarks
identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.
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| avaya.com