07.10
THE TIMES
The latest in products, services, and pricing revealed.
07.10
THE TIMES
The latest in products, services, and pricing revealed.
CONTENTS GUIDE
PAGE
SPG
On The SPG Horizon!
New SPG Customer Care Hours
3
3
BOOST MOBILE
New Boost Mobile Sales Portal Functionality Now Available!
Boost Mobile Phones
4
5-8
VIRGIN MOBILE
payLo™ by Virgin Mobile
MiFi® 2200 by Virgin Mobile
Virgin Mobile Phones
9–11
12
13
THE TRAINING CORNER
14
Activate Boost Mobile phones at boostmobilesales.com. Activate Virgin Mobile phones by using the in-store activation process or at virginmobileusa.com
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07.10
THE TIMES
The latest in products, services, and pricing revealed.
On The SPG Horizon!
COMING SOON: payLo by Virgin Mobile!
On July 15th Virgin Mobile will introduce payLo by Virgin Mobile! Customers can take control of their plan with payLo by
Virgin Mobile. There’s no contract to sign and no activation fees. Customers can just pay as they go with cash, credit, or
debit. It’s a simple way to start talking on the Nationwide Sprint® Network. See page 12 for more details.
New SPG Customer Care Hours!
Customer Management is planning to make some changes to Care operating hours effective 7/1/10. The planned
changes are as follows:
BRAND
CURRENT OPERATING
HOURS
OPERATING HOURS
BEGINNING 07.01.10
Monday – Sunday
4am – 11pm PT
Monday – Sunday
4am – 9pm PT
Monday – Friday
6am – 9pm PT
Saturday & Sunday
6am – 8pm PT
Monday – Sunday
4am – 9pm PT
IMPORTANT REMINDER:
We just wanted to remind you that retailers should be calling Boost Customer Care and
pressing 88 when the up-front menu plays. This will then route all retailers to a specially trained
retailer/dealer queue. If retailers don’t use this special retailer/dealer queue, and they call
General Care, it will contribute to longer hold times in general.
Activate Boost Mobile phones at boostmobilesales.com. Activate Virgin Mobile phones by using the in-store activation process or at virginmobileusa.com
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3
07.10
BOOST TIMES
®
The latest in products, services, and pricing revealed.
NEW BOOST MOBILE SALES PORTAL & SELF-CARE FUNCTIONALITY
NOW AVAILABLE
®
As of June 20th Retailers will be able to log into ‘My Account’ via the Sales Portal and assist customers with various types
of inquiries and account maintenance, including the following:
•
•
•
•
•
•
•
•
•
•
View/Edit account details
View/Edit current plan & add-ons
View account activity
Change account PIN
Register a credit/debit card
Make a one-time payment
Turn on Auto Re-Boost
Turn off Auto Re-Boost
Reset a voicemail password
Update handset (iDEN only)
new functionality
And now customers can also perform the following Self-Service Functions via the IVR:
• Update iDEN phone information
• Perform Dealer/Re-Boost Location Searches
• Perform plan changes
• Add/Remove Add-On
• Manage International Long Distance (ILD) dialing capability
In addition, various improvements have been made to the WAP to provide more efficiency and security to the customer:
• The PTN from the phone will be pre-populated when the customer logs in
• The PIN will not be pre-populated from historical entries
• Authentication will be required only for specific transactions:
- Accessing the ‘My Account’ landing page will not require authentication
- Accessing the Re-Boost menu/page will not require authentication
- Accessing maintenance activities such as a price plan changes will require authentication
this is yet another example of how boost mobile is delivering on the promises set forth in the retailer charter:
WORK FASTER, EASIER, BETTER
We’ll simplify the way you do business, giving you more time to close
and manage customer sales.
Activate Boost Mobile phones at boostmobilesales.com
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4
07.10
BOOST TIMES
®
The latest in products, services, and pricing revealed.
NOW AVAILABLE: NEW MOTOROLA i1
Boost Mobile is excited to offer you the world’s first walkie-talkie enabled touchscreen phone Powered by Android.™
Featuring an industry-leading 5MP camera, vivid 3.1 HVGA display, and one of the first devices to feature the new
optimized Opera Mini 5 Web Browser, staying connected has never been easier.
features
• Touchscreen Smartphone Powered by Android™
• 5MP Camera with Video
• Wi-Fi® Capable
• Email, Text, Multimedia, and Instant Messaging Capable
MOTOROLA® i1
• Nationwide Walkie-Talkie
MSRP $349.99 (excludes taxes)
COMING SOON: MOTOROLA RAMBLER
Introducing the texter’s new best friend: the new Motorola Rambler. The Rambler enhances the text messaging
experience with a surprisingly easy-to-use full QWERTY keypad integrated with a compact flip phone design. Built
with texting in mind, the Rambler also delivers a powerful punch.
features
• Full QWERTY Keypad
• 1.3MP Camera with Video
• Stereo Bluetooth® Capable
• Multimedia and Text Messaging Capable
• GPS-Enabled
MOTOROLA® rambler
MSRP $99.99 (excludes taxes)
Activate Boost Mobile phones at boostmobilesales.com
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5
07.10
BOOST TIMES
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The latest in products, services, and pricing revealed.
COMING SOON: MOTOROLA BALI™
exclusive to our indirect retailers!
Introducing the all-new Motorola Bali™— a no-nonsense phone with a stylish twist. The Bali™ packs a 1.3MP camera
with video, Stereo Bluetooth,® and GPS in a sleek, lightweight flip design. The Bali™ also has an MP3 Music Player with
external touch controls and expandable microSD memory for listening to your favorite tunes on the go. Even better,
with Bali™ you can access your favorite web, email, and instant messaging portals in one pocket-sized package.
features
• 1.3MP Camera with Video
• Wireless Web Email Access
• Instant Messaging Capable
• Multimedia and Text Messaging Capable
• MP3 Music Player with External Music Keys (microSD Card Required)
• Stereo Bluetooth® Capable
MOTOROLA® bali™
MSRP $149.99 (excludes taxes)
Activate Boost Mobile phones at boostmobilesales.com
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6
07.10
BOOST TIMES
®
The latest in products, services, and pricing revealed.
CDMA.X SERIES AND CDMA SERIES AVAILABLE PHONES
Mirrored Finish
& Bluetooth®
Full QWERTY Keypad
SANYO® mirro™
SANYO® juno™
MSRP $79.99
MSRP $99.99
Versatile Smartphone
NEW
LOW
PRICE
SAMSUNG® rant™
MSRP $149.99
BlackBerry® Curve™
8330
MSRP $199.99
CDMA Series Only: 3G services operate on the Sprint 3G network (Rev-0 speeds in select areas). Coverage not available everywhere. Restrictions apply.
Activate Boost Mobile phones at boostmobilesales.com
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7
07.10
BOOST TIMES
®
The latest in products, services, and pricing revealed.
iDEN SERIES AVAILABLE PHONES
walkie-talkie is available on all iDEN series phones
Thin & Compact
Full QWERTY
Keyboard
Touchscreen Smartphone
Powered by Android™
motorola clutch™ i465
i296
MSRP $79.99
MSRP $59.99
motorola i1
MSRP $349.99
Also Available: Boost Mobile® Starter Kit MSRP $19.99. (Available for most phones). Starter Kits available with select iDEN Series Boost® and
Nextel® phones. iDEN Series handsets are not available to Dealers in Puerto Rico or USVI. See in-store materials for details. Restrictions apply
(all MSRPs exclude taxes). For information on current rates and service plans, please refer to boostmobile.com.
Activate Boost Mobile phones at boostmobilesales.com
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8
07.10
VIRGIN MOBILE TIMES
The latest in products, services, and pricing revealed.
The payLo™ by Virgin Mobile Advantage
Simplified Portfolio
• payLo™ by Virgin Mobile offers two simple rate options. The portfolio is easy to understand so customers will know exactly what they are buying, with no confusion.
400 Minute Plan, Good for 1 Month, 5¢/min.
• payLo offers voice-centric customers an aggressive plan without a contract. For $20, customers can choose the
400 Minute Plan, which is good for 1 month of service with 5¢ minutes.
• The 400 Minute Plan is also easy. Customers only have to make the plan choice once and then as long as there is enough account balance to cover the $20 monthly charge, 400 minutes will be added each month.
Basic Rate – 90 Days of Service, 20¢/min.
• Many customers just want a basic, no-frills phone that they can use when they need it. These customers are a significant part of the pay as you go market and payLo’s Basic Rate was designed specifically for them.
• With the Basic Rate customers pay only $20 for 90 days of service with calls charged at the basic rate of
20¢/minute. It’s security without breaking the bank. Customers just add money when their balance runs low.
• Customers can also choose to add $90 to keep their service active for a full year (instead of 90 days). Customers Top-Up when their balance runs low. Calls are charged at the basic rate of 20¢/minute.
A Simple Line-Up of Phones – Perfect for the payLo™ by Virgin Mobile Customer
• payLo has a simplified phone selection of basic, reliable phones.
• Although payLo customers aren’t in the market for Smartphones, they do seek both value and quality. Smart is not paying for more than you need and we deliver that with the:
• LG101 – basic candy bar phone at $19.99
• Samsung M340 – entry camera flip at $39.99
Additional Benefits with payLo™ by Virgin Mobile
• Reliable nationwide service within nationwide coverage area reaching more than 275 million people.
• No activation fees or credit checks. Just grab it and go.
• Great low International Rates to over 200 countries.
• Customers can check their account balance right from their phone for free up to 5 times each day.
• Ability to keep your current phone number when switching over to payLo.
Activate Virgin Mobile phones by using the in-store activation process or at virginmobileusa.com
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9
07.10
VIRGIN MOBILE TIMES
The latest in products, services, and pricing revealed.
Introducing: payLo™ by Virgin Mobile
payLo by Virgin Mobile is the “Smart Way to Pay As You Go” attracting new customers through a simplified, yet
aggressive offer portfolio. With payLo, customers pay $20 for 400 Minutes that are good for 1 month (that’s 5¢
minutes). payLo by Virgin Mobile is powered by the Nationwide Sprint® Network and requires no credit checks or
activation fees!
Target Audience
payLo by Virgin Mobile is perfect for Basic Communicators who are budget-conscious, value-seekers in need of
basic and affordable phones.
This is yet another example of how Virgin Mobile is delivering on the promises set forth in the Retailer Charter:
DRIVE TRAFFIC: A GREAT OFFER, FROM A GREAT BRAND.
We’ll continue to strengthen the power of the Virgin Mobile brand, delivering “best-in-class” products
and services to drive more traffic to your store.
Activate Virgin Mobile phones by using the in-store activation process or at virginmobileusa.com
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10
07.10
VIRGIN MOBILE TIMES
The latest in products, services, and pricing revealed.
payLo Phone Lineup
features
•Text and Messaging
•Speakerphone
•Voicemail
•Caller ID
•1-Touch Speed Dial
•Mobile Web Access
•Quick Volume Keys
•Store Up to 600 Contacts
•Quick Contact Lookup
LG 101
MSRP $19.99
features
•Camera Phone
•External LCD Display
•Voice Dialing
•Hands-Free Bluetooth®
•GPS Available
•Mobile Web Access
•Instant Photo Upload
•Voicemail
•Caller ID
Samsung M340
MSRP $39.99
Activate Virgin Mobile phones by using the in-store activation process or at virginmobileusa.com
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11
07.10
VIRGIN MOBILE TIMES
The latest in products, services, and pricing revealed.
Now Available: MiFi® 2200 Device by Virgin Mobile
The MiFi® 2200 Device is an Intelligent Mobile Hotspot device that operates over high-speed Mobile Broadband
networks and allows access to data on a wireless data network and Wi-Fi connectivity. With a 3G connection, where
available*, for up to 5 Wi-Fi enabled devices, customers stay connected and flexible whether at home or on-the-go!
Target Audience
The MiFi 2200 Device is perfect for the self-employed or “independent workforce” whose connectivity needs
closely match the data offering of the 3G Mobile Broadband category – primarily Email and Internet browsing.
These customers’ work and personal lives are heavily intertwined – they need to be available online at all times
wherever they are. Flexibility and value are paramount and the Virgin Mobile MiFi device certainly meets the needs
of these customers. Some real-life examples are included below:
• Small Business Owners
• Commuters (Train, Bus, Airport, etc.)
• College or Immediate Post-College
$149.99 MSRP (Excludes Taxes)
*Coverage not available in all areas. Customers have access to the Sprint 3G Nationwide Network reaching more than 276 million people.
Activate Virgin Mobile phones by using the in-store activation process or at virginmobileusa.com
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12
07.10
VIRGIN MOBILE TIMES
The latest in products, services, and pricing revealed.
Virgin Mobile Phones
Large, Bright, Landscape Display
Full QWERTY Keyboard
Kyocera Loft
MSRP $69.99
Virgin Mobile Navigator &
Full QWERTY Keyboard
LG Rumor2™
MSRP $89.99
Stylish Design with Touchscreen
& 5-Row QWERTY Keypad
LG Rumor Touch™
MSRP $149.99
Bluetooth®
Capable
External LCD Screen
& Mobile Web
Wi-Fi & 3G Supported
Access to BlackBerry App World
BlackBerry® Curve™ 8530
MSRP $299.99
Slash
MSRP $49.99
TNT!
MSRP $9.99
Bluetooth is a registered trademark of Bluetooth SIG, Inc. Third party marks are the property of their respective owners. For information on current rates and service plans please
refer to virginmobileusa.com.
Activate Virgin Mobile phones by using the in-store activation process or at virginmobileusa.com
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13
07.10
THE TIMES
The latest in products, services, and pricing revealed.
The Training Corner
Excited to learn more about Virgin Mobile’s newest Broadband2Go product, the MiFi™ 2200 by Novatel Wireless?
The pocket-sized, no-contract device that can provide Nationwide 3G internet for up to 5 Wi-Fi enabled devices? We
thought you might be, so we created an online training module for your viewing pleasure. Look for the training session
and other MiFi Device resources in the Virgin Mobile section of the Boost Mobile Sales Portal.
Also, stay tuned for more information on payLo by Virgin Mobile. We’ll be able to provide you with training and
resources for payLo products later this month.
As you know, the Motorola Rambler and Motorola Bali phones are launching soon. Don’t miss out on any sales action
because you’re not familiar with the features! Training is launching on the Boost Mobile Sales Portal
(boostmobilesales.com) on the following dates:
• Motorola Rambler – 7/1/10
• Motorola Bali – 7/8/10
Training Tip of the Month
What are a few things that people need on a daily basis? Food? Transportation? If you think about it, people
typically have to go to specific places to access the necessities. Whether it’s a supermarket for food, or a
train station for transport, to obtain the necessities, you need specific locations. But there’s one essential that
you can get anywhere; an essential that you can provide for any of your customers.
If you were thinking “the Internet,” we like the way you think. Nearly all of your customers use the internet
for one reason or another. Some people love social networks; others use email and instant messaging,
for work or in their personal life. Students surf the web to research, and some even go to school online!
Businesspeople send emails on the go; they write reports and presentations while traveling.
Show your customers that they can stay connected through their Virgin Mobile or Boost Mobile cell phone—
monthly plans include Unlimited Messaging, Email, Data & Web as low as $25/mo. Show them that their
laptops can access 3G internet from anywhere with Virgin Mobile’s Broadband2Go products—plans are as
low as $10. Show them that the Internet can be there for them whenever they need it, and that you and your
friends at Virgin Mobile and Boost Mobile would be more than happy to provide it for them!
Activate Boost Mobile phones at boostmobilesales.com. Activate Virgin Mobile phones by using the in-store activation process or at virginmobileusa.com
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©2010 Sprint All rights reserved. Boost, VIRGIN and the Virgin signature logo are registered trademarks of Virgin Enterprises Limited and are used under license. Boost Mobile and the Logo are
trademarks of Boost. Sprint and the logo trademarks of Sprint Nextel. BlackBerry®, RIM®, Research In Motion® SURETYPE®, SUREPRESS™ and related trademarks, names and logos
are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited. “SANYO” is
a registered trademark of SANYO Electric Co., Ltd. and is used under license. KYOCERA is a registered trademark of Kyocera Corporation. The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by Kyocera Corporation is under license. ©2010 Samsung Telecommunications America, LLC. Samsung is a registered trademark of Samsung
Electronics America, Inc. and its related entities. LG is a registered trademark of LG Corp. All other marks are the property of their respective owners. Appearance of phone may vary. Phone
screen images simulated. Motorola and the Stylized M Logo are registered in the U.S. Patent and trademark office. Google, Android and Android Market are the trademarks of Google, Inc.
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