SPONSOR RESOURCES FOR AN EPIC JOURNEY Travel Tips: Your Checklist for Aligning Your Staff Listen and understand objections. Be proactive. Include Epic proficiency as a measurable goal in the Focal Point Review (FPR) process. When communicating with employees, focus on what needs to change (outcomes) instead of how things will change. Identify barriers and determine ways in which the business may be able to address them. Identify and dispel rumors immediately. It’s important to identify rumors in a way that preserves team members’ anonymity. Rumors can be collected via email, collection boxes or through FAQ postings. Clearly communicate what the choices and consequences are for each employee. By providing simple, clear choices along with consequences, you put accountability and control back into the employee’s hands. Show the benefits of Epic in a real and tangible way. Invite members of the Epic project team as guests to your meetings. Make a personal appeal. Examples include, “I believe in this change,” “I would like your support in making sure employees practice before Go-Live,” and “It’s important to me that all employees attend training in a timely manner.” Convert the strongest dissenters. They can become your best supporters once they get on board. Help your staff emb race change by listening, de monstrating support and showing compassion throughout our Epic journey. Visit epic.houstonmethodist.org or scan here: