Oracle iSupplier & Host to Host Implementations At Etisalat, UAE Background About Client : Etisalat is the Middle East's leading telecommunications operator and one of the largest corporations in the six Arab countries of the Gulf Cooperation Council, with a market value of approximately Dh81 billion (US$22 billion) and annual revenues of over Dh32.9 billion (US$9 billion). Number of Employees : 6000 Number of Users : 30-40 Project Outline Oracle Modules Implemented: •iSupplier •Invoice Approval • Payment Approval • Host to Host Project Kick Off Date : 19th March 15 Project Go Live Date : Isupplier: 15- July -14 Invoice Approval: 10-August-14 Payment approval and H2H: 15-March-15 Resource Details Evosys Resource Details Project Manager : 1 Apps Sr. Technical: 1 Java Technical: 1 DBA : 2 Apps Technical: 2 SCM Team :2 Technical Team: 4 Client Resource Details Project Manager : 1 Project Advisor: 1 Business Needs Automize the Supplier Invoicing process which was completely manual. Provide batch level approval for Invoice and payments both rather than approving single invoices Reduce the delays in Invoicing and payments by having fully atomized approval process Provide an End-to-End solution from Invoicing to Electronically paying through the payment gateway. Etisalat’s goal was to reduce manual intervention, paper work and delays in paying the supplier. Reduce turnaround time which was currently 30-60 days Challenges Unusual Technology architecture compared to previously experienced clients caused several delays Multiple approval chains in Etisalat due to which most of our requests took time to approve and delayed the project timelines Complex approval hierarchy which required rigorous development and testing Multiple development activities had to be completed within an aggressive timeframe Solutions Complete End to End solution from Supplier registration, Invoicing, Approval and payments directly sent to the bank Recommended the client to add Service procurement which enables them to confirm the work online without the needed of going through several documentations Provided several advance features in Invoice and Payment approval workflow i.e. Attachments, Detailed level Drilldown, Dynamic Approver selections Business Benefits Etisalat’s suppliers now submit the invoicing online and can track their invoicing status online. It reduced the hassle to visit Etisalat’s main office and also reduced the number of visitors inquiring about the invoices Approvals can now be done in Batches. Previously Etisalat had to approve the invoices one by one. Their requirement was to approve in batches hence they were doing it manually. Now with the batch approval solution both can be approved in batches reducing their workload Payments can now be directly sent to the bank through the ERP system. It reduced the manual intervention of printing the payment letters and approaching to the bank physical to make the payment Value Addition by Evosys Evosys team were highly interactive with the IT team which created a friendly environment to execute the project All of the solutions had least customizations. Evosys tried as much as possible to avoid customizations and utilize the standard functionalities as much as possible Quick responses from Evosys Team on various queries and disputes from the client. Etisalat always appreciated on the way Evosys team handled the client Evosys provide many services i.e. DBA, implementation of service procurement, Post GO Live consulting etc as a goodwill gesture. Critical Success Factors Solution provided by Oracle and Evosys together on DMZ issues led to successfully implement iSupplier Completion of development on time even though there were many changes Approval of the Security team from Etisalat to go ahead with iSupplier GO Live in spite of several loop holes identified in security Multiple rounds of KT sessions with the IT team to explain and enhance the custom solution Identifying the Key solutions by the Java Team for the H2h encryption requirement which led the project move ahead Why client select Evosys? Cost effective Approach of Evosys in reference companies – Client likes the approach the way Evosys has done implementation in some of the referred companies. Effective presales activities Evosys had good exposure in conducting such projects Questions? Thank You Global Headquarter Evolutionary Systems Pvt. Ltd. 11th floor, Kataria Arcade, Beside Adani Vidya Mandir School, Behind ADANI CNG Pump, S. G. Highway, Makarba – Ahmedabad – 380054. Tel : +91 79 30233300, 30233301 Fax : +91 79 30233399, U.K./ Europe Headquarter 400 Thames Valley Park Drive Thames Valley Park Reading ,RG6 1PT United Kingdom. Tele : +44 (0) 01189 637 586 Fax : +44 (0) 0118 9637 585 ME Headquarter Evolutionary Systems Arabia Fz LLC 112, Building 11, Dubai Internet City, PO Box 500830, Dubai, UAE Board: +9714-4380181 Fax: +9714-4380180 E-mail us at: [email protected] Follow us on - Facebook http://www.facebook.com/Evosys Twitter http://twitter.com/evosysoracle LinkedIn http://www.linkedin.com/company/evosys www.evosysglobal.com
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