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Tech Talk: An Interactive Townhall
ENCOMPASS TECHNOLOGY
& ADMINISTRATION
Troy Tomas – Director, Solution Services – Ellie Mae
Heidi Wlasiuk – Senior System Administrator – George Mason Mortgage
Keith Yesukaitis – Encompass Administrator – Westsar Mortgage, Inc.
Michael Lewis – VP, EML Technology Manager – Zions Bancorporation
©2015 Ellie Mae. All rights reserved.
Safe Harbor
This presentation may contain forward-looking statements under the safe
harbor provisions under The Private Securities Litigation Reform Act of
1995. These forward-looking statements may include the company’s
ability to enhance the features and functionality of the Encompass
software, the timing of the introduction and acceptance of additional
services and the timing of new product launches. Additional risks and
uncertainties related to the company’s business are discussed in the
company’s Securities and Exchange Commission filings, including but not
limited to the to the final prospectus relating to its initial public offering
[and the company’s most recent Quarterly Report on Form 10-Q]. Unless
otherwise required by applicable laws, the company undertakes no
obligation to update or revise any forward-looking statements, whether
as a result of new information, future events or otherwise.
©2015 Ellie Mae. All rights reserved.
Agenda
• Heidi Wlaisuk – George Mason Mortgage
• Keith Yesukaitis – Weststar Mortgage
• Michael Lewis – Zions Bancorporation
• Open Forum Q&A featuring:
>
Rich Feinberg – Director, Product Management – Ellie Mae
>
Othelo Marquez – Client Success Manager – Ellie Mae
>
Jim Lahodny – Solutions Architect – Ellie Mae
>
Denny Miller – Client Success Manager – Ellie Mae
©2015 Ellie Mae. All rights reserved.
George Mason Mortgage
Heidi V. Wlasiuk
Senior Systems Administrator
Certified Encompass Administrator
©2015 Ellie Mae. All rights reserved.
About George Mason
•
George Mason Mortgage, LLC
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Subsidiary of Cardinal Financial Corporation (CFNL)
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Fairfax, VA/ Washington, DC Metro Area
•
$4.2 Billion in Loan Volume (Scotsman Guide, 2013)
•
404 Employees
•
Founded in 1997
•
Ellie Mae client since 2011
©2015 Ellie Mae. All rights reserved.
Waiver Process & Tracking: Q & A
•
Who will be responsible for providing the missing information before the
loan is shipped to the end investor?
•
How can closed loans that are not fully approved without triggering the
stops that have been put in place to restrict the closer?
•
Will an administrator have to force the loan through the Milestones, skipping
critical Milestone requirements?
•
How can loans that have not been approved be tracked?
©2015 Ellie Mae. All rights reserved.
Waiver Form (Part 1)
•
Initial Request
User completes the first portion of the
waiver form, outlining the information
that is needed and committing to a date
in which the needed items will be
provided
Once the date is complete an email is
issued to the Branch Manager for review.
System Functions Used
•
•
•
•
Input Form Builder: The entire form
Custom Fields: All the fields on the form
Field Data Entry: The date satisfied can not be complete until
item(s) being waived are populated
Field Trigger: Issues an email to the Branch Manager
©2015 Ellie Mae. All rights reserved.
Waiver Form (Part 2)
•
Branch Manager Approval
Branch Manager may add Management
Comments, then approves or denies the
request
If approved, an email is issued to
Senior Management for review
If denied, an email is issued to the Loan
Officer, Loan Officer Assistant,
Processor, Underwriter and Closer
System Functions Used (in Addition to Step 1)
•
•
Field Trigger: Issues an email to the Senior Management Team or an
email to the Loan Team Members
Persona Access to Fields: Branch Manager Persona has access to
complete this portion of the form
©2015 Ellie Mae. All rights reserved.
Waiver Form (Step 3)
•
Senior Management Approval
Senior Management may add
comments, and the waiver is approved
or denied.
If approved, an email is issued to the
Loan Officer, Loan Officer Assistant,
Processor, Underwriter and Closer:
o Release Only – Allows the Closer to release
Instructions Only
o Release and Close – Allows the Closer to
release the entire Closing Package
If denied, an email is issued to the Loan
Officer, Loan Officer Assistant,
Processor, Underwriter and Closer.
System Functions Used (in Addition to Step 1 & 2)
•
No additional system functions are used
©2015 Ellie Mae. All rights reserved.
Waiver Form
In its entirety, the waiver form allows
each party to review the information
entered on a single form.
Q: Who will be responsible for
providing the missing information
before the loan is shipped to the end
investor?
A: The person completing the first
portion of the waiver commits to a
date when all the outlined items will
be satisfied
©2015 Ellie Mae. All rights reserved.
Closing the loan
Q: How can loans close that are not fully approved without triggering the stops that
have been put in place to restrict the closer?
A: In the Persona Access to Fields rule that presents the closer from drawing docs
add the Sr. Management Approval field to the advanced conditions to stop the rule
from triggering on waivers.
Q: Will an administrator have
to force the loan through the
Milestones skipping critical
Milestone requirements?
A: NO!!
©2015 Ellie Mae. All rights reserved.
Tracking the Loan
Q: How can loans that have not been approved but are closed be tracked?
A: Add the Sr. Management Approval field to the reporting database.
o Enable the appropriate personas to access the Waiver field to view in Pipelines and Reports
Report
Pipeline View
©2015 Ellie Mae. All rights reserved.
Business Rules
Field Data Entry
E-mail Trigger – By Branch
©2015 Ellie Mae. All rights reserved.
Business Rules (Cont.)
•
Persona Access to Loans
•
Branch Manager
•
Senior Management
©2015 Ellie Mae. All rights reserved.
Keith Yesukaitis
Encompass Administrator
WestStar Mortgage, Inc.
Email: [email protected]
©2015 Ellie Mae. All rights reserved.
About Weststar
•
Weststar Mortgage, Inc.
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Full Service Mortgage Lender & Servicer
•
Woodbridge, VA (Corporate Office)
•
2 Billion a Year in Volume
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150+ Employees
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Founded in 2000
•
Ellie Mae client since 2003
©2015 Ellie Mae. All rights reserved.
Custom Forms
•
Consolidated Information for Loan Officers, Processors and
Underwriters into custom forms
•
Created a custom form to simplify the allocation of Lender and
Seller Credits to fees/charges.
•
Created a custom forms for QC file Review and Audit
•
Created a Custom form for Rush requests for Underwriting, Closing
and Quality Assurance
•
Created a Scheduled Closings View for all Origination and
Processing Staff
©2015 Ellie Mae. All rights reserved.
Borrower Worksheet
•
Created the Borrower Worksheet to consolidate all the borrower information
in one location for the Loan Officers and Processors.
©2015 Ellie Mae. All rights reserved.
Borrower Worksheet Cont.
©2015 Ellie Mae. All rights reserved.
Fee Management
Created a consolidated and simplified form for the Originators to allocate
seller and lender credits to fees/charges
©2015 Ellie Mae. All rights reserved.
QC Review/Audit
©2015 Ellie Mae. All rights reserved.
QC Review/Audit Cont.
©2015 Ellie Mae. All rights reserved.
Underwriting/Closing/QA Rush Request
©2015 Ellie Mae. All rights reserved.
Scheduled Closing View
©2015 Ellie Mae. All rights reserved.
Zions Bancorporation – Encompass Change Management
Michael Lewis
VP EML Technology Manager
©2015 Ellie Mae. All rights reserved.
About Zions Bancorporation
•
Zions Bancorporation
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A COLLECTION OF GREAT BANKS
•
Today, Zions Bancorporation operates more than 450 full-service banking
offices in 11 Western and Southwestern states: Arizona, California,
Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington,
and Wyoming, with more than $50 billion in assets and more than 10,000
employees. It is one of the 50 largest banking companies in the United
States and a member of the S&P 500 Index.
•
Founded in 1873
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2014 Funded Loans = 4,657 units or $1.576B
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Ellie Mae client since June 2012
©2015 Ellie Mae. All rights reserved.
Our Encompass Environment
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Complex Business Model Structure
>
8 National and State Chartered Banks make up Zions Bancorporation
>
6 Banks participate in residential mortgage lending today
>
Each Bank has their own licensed MLO’s
>
2 Regional Back Office Fulfillment Center locations
>
Roughly 500 Active Users
©2015 Ellie Mae. All rights reserved.
Our Encompass Environment
•
•
Simplified Encompass Setup
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Hosted Client with one Test and Production Environment of Encompass
>
6 WebCenter Sites
>
6 EPPS Sites
>
Encompass Disclosure and Closing Document Service
>
Electronic Document Management
>
Compliance Service (Mavent)
>
Appraisal Service
Goal: Offset the business complexity with Encompass simplicity
©2015 Ellie Mae. All rights reserved.
Encompass Change Management
•
•
Weekly Change Controls
>
Every Friday
>
Minor changes; i.e. Templates or Appraisers
Monthly Build Cycles
>
Scheduled for every 2nd Friday of the month
>
Bigger configuration items; i.e. Business Rules, Persona, or Workflow
changes
>
Encompass releases comprise a build cycle when they come
©2015 Ellie Mae. All rights reserved.
Encompass Change Management
•
Both follow similar change management process
>
Users enter service tickets (BMC Remedy ticketing system)
>
Prioritize tickets (Business Management Prioritizes Build tickets)
>
Configure/Build in Test Environment
>
QA Test, Business Demonstration, and UAT Testing
>
Move to Production pending Change Management Committee Approval –
Use tracking spreadsheet, Sync Tool, Manually move configurations
©2015 Ellie Mae. All rights reserved.
Change Management – Ticketing (Remedy)
©2015 Ellie Mae. All rights reserved.
Change Management – Tracking Spreadsheet
©2015 Ellie Mae. All rights reserved.
Change Management – Settings Sync Tool
©2015 Ellie Mae. All rights reserved.
Change Management – Manual Migration
©2015 Ellie Mae. All rights reserved.
©2015 Ellie Mae. All rights reserved.