Welcome Packet
How to Work with Tourico Holidays
02.
03.
CHAPTER 1
Welcome
CHAPTER 2
Maximize my Revenue
04.
CHAPTER 3
05.
CHAPTER 4
06.
CHAPTER 5
07.
CHAPTER 6
08.
CHAPTER 7
Search Reservations
Work with a Channel Manager
Payment Practices
Opening/Closing Inventory
FAQ and Who to Contact
www.touricoholidays.com
Welcome to Tourico Holidays!
Your hotel product is now connected to our 4,500+ global travel clients and available
for booking!
At Tourico Holidays, our focus is on helping you drive incremental growth by reducing
seasonal peaks while developing your international reach. Through our global network
of travel distributors and partners, we provide you consistent occupancy without diluting
room rates. In addition, our global reach allows us to market your product worldwide –
connecting your property with profitable international travelers.
We like to make things as easy for you as possible! Our extranet suite, designed for your
use in mind, allows you to easily confirm reservations, setup stop sales, access billing
information, and more!
Your contract is now live. If you need a copy of this document, advise your Tourico Holidays
contact and they will send you a copy.
To learn more about Tourico Holidays visit www.touricoholidays.com or follow us on
Facebook and Twitter.
Thank you for your partnership,
The Team at Tourico Holidays
02.
Maximize My Revenue
As a global distribution partner, we bring the world to our suppliers by servicing 5 million
travelers per year.
Promotions are one way to capture additional demand from Tourico Holidays. Promotions
can be uploaded directly through our extranet to go on sale immediately. Promotions will
encourage higher production volumes and longer lengths of stay. Tourico Holidays utilizes
promotions to create dynamic marketing solutions, strategically positioning your product to a
well-qualified audience of travel professionals. On average, properities that feature promotions
have seen a 22% increase in bookings and a 24% increase in room nights YOY.
Promotions can be uploaded through the extranet as follows:
• Progressive Discount: Discounts existing pricing by a percentage or whole dollar amount
per night. Minimum nights can be set to achieve deeper discounts. (example 2+ nights at
15% off)
• Pay Stay: Free night for staying a minimum number of nights (example pay 2, stay 3). Free
night can fall consecutively or by the lowest net rate-night.
Follow along with our tutorial
03.
Search Reservations
Tourico Holidays will conveniently notify you via email when new reservations, cancellations,
or amendments have been made for your property. Once logged in to our Extranet, you
can access our online reservation system to process any pending reservation with a few
simple clicks of the mouse.
Did you know? You can confirm reservations by logging into our extranet suite even before
we notify you!
• You can view all new, cancelled, amended and above-allotment reservations in the
“Pending Reservation” section of our extranet suite.
• Tourico Holidays considers all bookings made from allotment guaranteed and
confirmed, even without a hotel confirmation number.
• We encourage you to add your hotel confirmation number within 5 days from the time
of booking.
• All reservations booked by Tourico can be viewed in the “Search Reservation” section.
You are able to search 30 days at a time and export results to excel as needed.
If you require any additional assistance with our reservations process, you can contact our
reservation administration team via email at [email protected] or via
phone at 407-215-9908. Please allow 24 business hours for a response.
04.
Work with a Channel Manager
Working with a channel manager allows multiple pricing strategies to compliment the current
contracted rate structure. A channel manager will allow for dynamic pricing derived of BAR,
which allows the hotel to control the level of discount based on demand, and increases
Tourico’s distribution to include B2C (room only) partners without compromising the B2B
(packaged) rate structure. In addition to managing rates, hotels can also control inventory
levels using a channel manager. Reservation delivery is also available with select partners.
Making it even easier for you to control
your inventory and availability, we are
fully compatible with 10 distribution
partners and currently have AvailPro and
SmartHotel coming soon.
How does it work?
If you are interested in establishing dynamic pricing, or adding Tourico Holidays to your
current channel manager, simply reach out to your Tourico Holidays product contact or
send an email to [email protected].
Tip:• Dynamic pricing can greatly increase flexibility in how the hotel manages rates and
inventory on multiple levels in an effort to maximize exposure and profitability. Be
sure to discuss your preferences while establishing this distribution.
05.
Payment Practices
Tourico Holidays operates on a direct bill basis only. Tourico Holidays shall be invoiced
exclusively for room and applicable taxes. All other charges/incidentals shall be charged
directly to the guest. Payment will be billed to Tourico Holidays month of reservation plus
thirty (30) days. Please invoice monthly or twice monthly only.
How does it work?
To submit your statements online, download the excel, fill it out and upload through
the extranet. By submitting your invoices online, you will have the ability to access our
reservation database, review payment status, and be able to access remittance and payment
documents with the click of a button. After each upload, you receive a summary ensuring
that your invoices have been processed, and an email outlining the results of your upload.
• Fill out the easy to use Tourico Holidays payment template.
• Upload the template to our extranet.
• And you’re all set!
Have additional questions about automated payments such as discrepancies, status of past
due items, or unsuccessful upload submissions? Visit our tutorial website for information,
send an email to [email protected], or call us at 407-667-8700, option
#5 at the automated prompt. An accounts payable live representative is available by phone
Monday through Friday, 8:30am - 5:00pm EST.
06.
Opening / Closing Inventory
There are two ways a stopsale can be placed:
• Send an email to [email protected]. (By using this method, inventory will take up to 48 hours to close.)
• Close business directly in the extranet. (By using this method, inventory will close immediately.)
Tips:
• Note the number of room types you have allotment with Tourico. If there are multiple
room types, please specify which room types should be closed. In the extranet,
inventories for each room type will need to be closed.
• Only stopsale request should be sent to the email above. Any rate changes and
promotions will not be handled or forwarded and must be sent to the Product Manager.
• Any European hotels that have a fixed allocation the stopsale request will need to be
sent to the Product Manager to approve.”
07.
FAQ and Who to Contact
• Reservation Inquiries: [email protected]
• Stop Sale Requests: [email protected]
• Billing Inquiries: [email protected]
• Submit a new or renewal contract to Tourico Holidays
Q: Where is my payment?
A:• Payments are processed automatically via the payment template. This template should be
uploaded prior to contact with Tourico’s accounts payable team in order to expedite research/
past due requests.
Q: When should I expect payment?
A:• Invoicing transferred to the payment template and uploaded to the extranet is paid on net 30
day terms (from time of upload). Tourico Holidays requires direct billing privilege. Direct bill
applications should be submitted to your product contact for completion.
Q: Who should I contact for a guest refund?
A:• The reservations admin team is available to assist with this request via email:
• [email protected].
Q: Where are my bookings?
A:• Bookings are reported automatically via the extranet suite. Competitive pricing and availability
are essential to strong production. Pricing and availability can also be updated to the extranet.
Discuss pricing and promotional strategies with your product contact for optimal production.
Q: How soon will changes made in the extranet appear to Tourico Agencies?
A:• Immediately. Changes and inquiries sent via email require additional processing times.
Q: What number do I call for support?
A:• 407-215-9908
Q: How do I confirm a reservation?
A:• Confirming a reservation is easy! Pending reservations are available in your extranet. Simply
enter the confirmation number to the pending reservation and submit.
08.
Q: What is the preferred web browser to when accessing the extranet?
A:• For the best results, please use Internet Explorer when accessing the extranet. Q: I am oversold, what do I do?
A:• Tourico Holidays reservations are guaranteed to our mutual guests therefore the reservation
would need to be honored. The hotel is responsible to ensure Tourico Holiday guests are kept
in house. The hotel is responsible to move other guests in lieu of Tourico Holidays, should an
oversold situation occur. Should the situation arise where Tourico Holiday’s mutual guest would
need to be relocated, then it is the hotel’s responsibility to secure room and board for the guest
at an upgraded property with comparable amenities within 5 miles from the original hotel.
Q: I am forced to relocate Tourico Passengers; what are the expectations and
compensation I am contracted to provide?
A:• Tourico has established the following compensation with our clients, in the event of a
relocation. This compensation is expected to be covered by the supplier causing the relocation:
• Higher star category property: No compensation.
• Lateral relocation by star category (and within 5 miles): 20% discount.
• Downgrade relocation by star category (and within 5 miles): 50% discount.
Q: Why can I not find a booking in the Pending Reservation List in the extranet,
but I have clients at the front desk trying to check in?
A:• The booking was most likely reported to you in the past, and reported for 5 consecutive
days before automatically confirming from our contracted allotment. Rooms designated as
allocation will confirm to our agencies, even without a confirmation number reported by
the hotel.
Q: When I add rooms does the cut off get defaulted as original?
A:• If you add rooms via the extranet, the default cut off is zero days unless specified at the time
of adding the rooms.
09.