1. society
2. welfare
3. healthcare
4. hospital

Mending Bodies, Changing Lives
10 Alice Peck Day Drive
Lebanon­­­­­­, NH 03766
ORTHOPAEDIC SURGEON DR. JOHN HOUDE JOINS APD’S MEDICAL STAFF
The middle-aged man who walked into Dr. John Houde’s
office several years ago was better off than most. A car
wreck when he was younger had damaged his hip, so he
couldn’t stand fully upright and every step was painful—
yet he’d still managed to hold a job and work hard at it all
his life. He never complained about his injury, but he’d
finally had enough of it. He just didn’t want to live like
that anymore. He was ready to take the risks surgery poses
and stick with the physical therapy that would follow.
“The great thing
about orthopaedic
surgery,” Dr.
Houde says, “is
you can have a
dramatic effect on
someone’s quality
of life. People
come to us when
they’ve gotten to
the point where
pain, whether
it’s from injury
John P. Houde, MD
or a disease like
Orthopaedic Surgeon
arthritis, keeps
them from doing what they want. That really changes
how people feel about themselves, and it can cause serious
depression and stress.”
Surgery is a big decision, so Dr. Houde takes the time to
get to know his patients well. He finds out why they’ve
come to see him, how much their problem bothers them,
and how ready they are for the demands of physical
therapy. That close relationship is what drew him to the
field of medicine. “You’re going through it together,” he
explains. “You learn how they live and what’s important to
them, and then you’re ready to give them back the piece of
their life that they’ve lost.”
His dedication to his patients prompted Dr. Houde
(pronounced “hood”) to join the staff of Alice Peck Day
Memorial Hospital earlier this year. “I’ve always had
the utmost respect for Dr. Susan Mooney, the hospital’s
new CEO,” he says, “and we have a shared vision for
healthcare delivery in this new political and financial
environment. My credo is to treat everyone like they are
my family, so I’m really concerned about how medicine
is changing. What’s getting lost in all the noise about cost
and accessibility is why we’re doing this. When I went to
a meeting about patient-centered care, it was like a light
bulb went off in my head. I realized we can be efficient,
but we can also do that while keeping the patient and their
family always at the center.”
That perspective is deeply appreciated by his patients,
and they in turn constantly remind Dr. Houde of why he
chose medicine as a lifework. For example, when the man
with the damaged hip finished surgery and rehab, he came
back to see Dr. Houde—and this time when he walked
into the office, he was moving comfortably and standing
tall. “He had brought his wife with him,” Dr. Houde
recalls, “and because they’d been high school sweethearts,
they’d been together a long time. I remember that she said
to me, ‘I feel like I have my old husband back. I get to
look up at him again, just like I did when we first met.’
That’s really why I became a surgeon. There couldn’t be
anything more gratifying than moments like that.”
return service requested
SPRING
2013
Reflections of the Dorman Presidency
PFCC
HEALTH CARE AS YOU LIKE IT
W
hen I arrived at APD, I
thought, this is a Hospital with
great potential,” said retiring President
& Chief Executive Officer Harry G.
Dorman, III. “I believe there is even
greater potential today.”
“
PATIENT AND FAMILY CENTERED CARE
“In my practice,” Dr. Houde says, “we’ve always worked
very hard to treat everyone like we would our own family.
So I have a major desire to control health care costs, but I
want to do it in the most humanistic way possible.”
Dr. Houde has found that way in Patient and Family
Centered Care (PFCC), a tool that improves healthcare
by examining the experience from the perspective of the
patient and his or her family.
PFCC has been shown to create better health outcomes
while reducing waste and cost. Innovative health providers
nationwide are using it to create a stronger care team,
simplify their delivery processes and increase efficiency and
compassion in their staff.
Double Your Gift!
Alice Peck Day Memorial Hospital
603-448-3121
“What you learn with PFCC might be as simple as
discovering that the noise level is too high in your waiting
room,” Dr. Houde explains. “Or it might be as powerful as
finding out that your patients aren’t healing well because so
many staff members are in and out of their room all night
that they can’t get any sleep.”
Alice Peck Day’s new president, Dr. Susan Mooney,
believes so strongly in the power of PFCC that she and Dr.
Houde will pilot the care model in his new orthopaedic
surgery clinic.
“It’s our shared vision for what a community hospital can
be,” Dr. Houde says. “We want to put the patient’s care,
comfort and outcome at the center of everything we do.
That’s why I’m so excited to join Alice Peck Day. The
chance to design a clinic using PFCC was an opportunity
I couldn’t pass up!”
Alice Peck Day Memorial Hospital is proud to welcome John P.
Houde, MD, to its team of providers. A graduate of Dartmouth
Medical School, Dr. Houde specializes in orthopaedics and
sports medicine. His interests include his family, running,
kayaking, biking, reading and carpentry. To learn more, visit
www.alicepeckday.org/medical_provider_directory/john_p_
houde/
5
A QUARTERLY PUBLICATION of ALICE PECK DAY MEMORIAL HOSPITAL
Farewell to a beloved Leader
Birthing Center: 603-448-7411
Community Health:
443-9548
Emergency: 448-7448
Family Practice (RAMCCC): ­­448-3122
General Surgery: 443-9572
Geriatrics:
448-3122
Giving/Philanthropy: 448-7429
Internal Medicine:
448-3122
Laboratory:
448-7461
Midwifery: 442-5677
Occupational Health: 448-7459
Orthopaedics: 448-6344
Palliative Care:
448-3122
Pediatrics:
448-3122
Radiology:
448-7407
Rehabilitation Services: 443-9588
Sleep Health Center: 448-7436
Social Services: 448-7420
Volunteer Services: 448-7456
Women’s Care: 448-3996
www.alicepeckday.org
We are deeply grateful
to the Jack and Dorothy
Byrne Foundation for its
generous pledge to help
us leverage your support.
Your gift of $50 will become
$100, your $100 gift will
become $200—all for your
community hospital!
Give a gift today:
www.alicepeckday.org/give
SPECIALTIES
General Surgery
Neurosurgery
Dermatology
Geriatrics
Obstetrics &
Gynecology
Emergency Medicine Internal Medicine
Oral & Maxillofacial Podiatry
Surgery
Radiology
Orthopaedics Palliative Care
Family Practice
Midwifery
Occupational Health Plastic Surgery
Gastroenterology
Neurology
Ophthalmology
Pediatrics
It is the mission of Alice Peck Day Memorial Hospital to provide patient-focused health care services that are responsive
to community needs, promote wellness, and continually improve the quality of health care services in the community.
APDTOD A Y is a quarterly publication of Alice Peck Day Memorial Hospital 10 Alice Peck Day Drive, Lebanon, New Hampshire 03766­
In his 11-year tenure, Harry has
inspired APD employees with
his unyielding devotion to the
institution and his focus on continual
improvement in patient safety, quality,
compassionate, patient centered care
and professionalism.
Harry’s accomplishments include
attaining APD’s Critical Access
Hospital designation; the $4.3 million
dollar capital campaign that funded
the expansion and renovation of
the Robert A. Mesropian Center
for Community Care; making APD
financially viable; initiating patient
safety programs; the expansion of
services including the Elizabeth S.
Hughes Care Unit; The Woodlands
at Harvest Hill; the development
of strategic plans and community
initiatives; strengthening APD’s
relationship with other local healthcare
institutions; the renovation of the
Donald Faulkner Dickey Medical–
Surgical wing and the current, ongoing
$4 million capital campaign.
“Healthcare is very important work,”
stated Harry. “For me, there can be
no better proposition than to work
in and for an enterprise dedicated to
improving the well–being of people.
I attribute much of that to my
parents, who dedicated their lives as
missionaries in Lebanon and Syria for
many years.”
“I have witnessed many, many changes
in healthcare over my 39 years in
healthcare administration, but one
factor remains—at its core it is about
the relationship between the caregiver
and the patient or resident. This has
not changed,” stated Harry. “I have
found that the people who work
in hospitals, clinics and residential
communities, are absolutely dedicated
and committed to providing the best
care they can. I am impressed daily
with the quality of care and the
Retiring President and
Chief Executive Officer
Harry G. Dorman, III, FACHE
dedication of the people who are the
heart of our institution.”
“While I cannot predict what APD
will look like in the future, I do know
that APD will remain a fixture in the
community,” shares Harry. “People
seek the personalized care that we
provide. Our medical staff takes the
continued on page 2
Rehabilitation
Sleep Health
Surgical Services
inside
S
ometimes his patients arrive in walkers or wheelchairs.
Sometimes they can get around without help, but
disease or injury has bent their bodies so far over that they
can’t look him in the eye.
Non-Profit
U.S. Postage
PAID
White River Jct., VT
Permit #86
This issue:
3
4
Dorman’s
Leadership
Harvest Hill’s
new Administrator
Double Your Dollars
5
Orthopaedic
Surgeon
John Houde, MD
“The Happiest Place in Town”
REFLECTIONS OF THE DORMAN PRESIDENCEY
O
time to listen, discuss and care for their patients—this is
invaluable.”
“
ne of the first things I noticed when I arrived,”
says Harvest Hill’s new administrator, Corinne
McCandless, “is that this place has a lot of heart. The staff
members are devoted to our residents, dedicated to making
them feel loved.”
Harry and his wife Jo will remain in their home in West
Hartford for the foreseeable future. They plan to do some
traveling, tackle some projects and “hope to get bored for
a while.” And Harry is always looking for an adventurous
soul to accompany him on a warm day in jumping off
the West Hartford bridge. Let him know, but not our
Orthopaedist, if you are interested!
That heart connection is what makes Harvest Hill
dramatically different from the usual stereotype of an
assisted living facility. Its 76 apartments are located on the
Alice Peck Day campus,
and—in keeping with the
hospital’s mission—Harvest
Hill’s focus is on wellness,
comfort and relationships.
colleagues REFLECTIONS
patient front and center. He taught me that when you
have a tough decision to make, if you ask what is best for
the patient, you will ultimately make the right decision
regardless of the consequences or impact to the hospital. I
found Harry to have the highest degree of integrity and
ethics. Recently I participated in a webinar where we had
two separate groups participating in two separate locations
on our campus. The topic pertained to Leading with
Humility and we were to think of someone we would
choose as an example. And without hesitation, both groups
in separate locations had the same example, Mr. Harry
Dorman. How cool is that? Harry will be missed as he
transitions to his well-deserved retirement. But he has left
his legacy on me. Patient first, our employees next and
everything else will take care of itself.
J. Todd Miller, MS
Harry is always solid and steady, a traditional leader
invested in the mission and success of APD. In my mind
one of his greatest achievements has been to find and enlist
the right team of people to move the work forward in the
decade ahead. My biggest surprise came the day I read
the article in the Valley News spread over two full pages,
presenting the story of Harry and Valentine’s Day cards.
Harry’s family has been an historical creator of Valentine’s
cards for the nation for over a century, and Harry himself is
king of handmade one-of-a-kind cards each year!
Sara Kobylenski
I’ve worked for Harry for 11 years and he is always easygoing, flexible and non-judgmental or critical. He does
whatever it takes to get the job done. Family values are
very important to him and supporting employee families
is always a priority to him. I know many employees would
echo that sentiment. He has a real light–hearted side to him
as well. Two examples are that crazy hat he wears every year
during “Turkey Day” (the day each employee is given a
turkey by our leadership team.) Our former Vice President
Ann Marchewka gave him that hat one year as a joke and
he has worn it every year since. He’s such a good sport!
Another example is a humorous holiday song, “Boston
Charlie,” that he insists that we sing with him every year.
Most of us probably have no interest in singing but with
Harry up there at the front of the room leading the way,
how can we resist? He will sincerely be missed!
Michelle L. Fifield
Executive Director
Upper Valley Haven, Inc.
There are several admirable characteristics I have witnessed
in Harry. He never thought of himself when making
decisions or what was in it for him. He clearly put the
Vice President, Chief Operating Officer
Alice Peck Day Memorial Hospital
Executive Assistant
Alice Peck Day Memorial Hospital
2
Marguerite Collier, a longtime Lebanon resident
moved to Harvest Hill
three years ago. “When
my husband and I were
shopping around for a
Corinne McCandless, RN, MPH place to live, we could
Administrator at Harvest Hill see everyone here was
really friendly—and we
thought it was a good sign that the staff had all worked
here for such a long time,” says Marguerite. “Everyone
here comes from a different part of the country, but
we appreciate each other and want to make this a good
experience for us all. You can be as private as you want
to be, but when you want company, people are there
for you. There isn’t a resident here that I don’t like.”
Another Harvest Hill resident, Nancy Chilelli, agrees.
“When I was getting close to 80, I got tired of living
alone and cooking for myself, and I didn’t like having to
always call my family to come help with the things that
needed fixing around my house,” she says. “I looked at a
lot of other places, but the rooms were small and confined,
and I chose Harvest Hill because its rooms were large and
airy. The apartments have full kitchens, too, if you like
to cook—which I don’t. I go to the dining room, and the
food there is wonderful. I also found after I moved in that
the people are very interesting here. They’ve become my
extended family.”
That family feeling makes life at Harvest Hill seem like
a prolonged vacation—the kind where there’s always
something to do, and a lot of laughter going on while it’s
done. “We have poker and bridge groups, Tai Chi, an art
club, a knitting group, a garden club and more,” Corinne
says. “And our activity director, Carla Venti, puts together
all kinds of fun events, like movie nights, a big band
Valentine party and our weekly social hours.”
Corinne has given a lot of thought to why Harvest Hill is
unique, and concluded it’s due to high-functioning, active
residents and a dedicated staff that works hard at keeping
those they care for healthy. “My vision for Harvest Hill,”
she says, “is that we help our residents age in their home
with dignity. Achieving that is a team effort, and our
housekeeping, nursing, maintenance and kitchen staff all
work together to create high level, compassionate care. We
really want to meet the needs of our residents.”
Now you can double
your dollars thanks
to a special matching
challenge grant!
The Jack and Dorothy Byrne
Foundation has generously pledged
to match $25,000 in gifts to the
Annual Giving Program made
between now and September 30.
When you contribute to the Annual Giving Program at Alice
Peck Day Memorial Hospital, you join hundreds of others who
each year choose to care for themselves, their neighbors, and
the community. That is what financial support of APD does—it
touches many lives. Your gift to the Annual Giving Program
helps us care for some of our most vulnerable citizens who
cannot afford medical care, it helps to keep APD’s rates the
lowest in the state, it enables us to keep equipment up-to-date
with advances in medicine, and it funds continuing education
and training for our nurses.
According to Marguerite Collier, Corinne’s vision has
already become a joyful reality. “I tell people,” she says,
“that Harvest Hill is the happiest place in town. That’s
what I always say.”
Whether you have given to APD before, or never given, this is a
great time to make a contribution. Your gift will make double
the difference to the hospital’s ability to continue providing
high quality healthcare to all.
GIVING MADE EASY—Monthly Gifts
Please consider becoming a sustaining donor to the Annual
Giving Program. With the cost of mailing and printing
increasing, we are looking for ways to save money and put the
majority of your contributions to work in helping our patients
receive the best care possible. You can elect to become a
sustaining donor with monthly, quarterly or annual withdrawals
in the amount that you choose. This way you will always be
a current donor to the Annual Giving Program and you will
help us save our resources for patients and services. And your
sustaining gift will qualify for the Jack and Dorothy Byrne
Foundation match until September 30.
HOW TO MAKE YOUR GIFT
Whether you make a one–time or sustaining contribution,
you may:
• Give online: www.alicepeckday.org/give; or
• Complete the form below and mail with your check or credit card information to:
Office of Philanthropy
Alice Peck Day Memorial Hospital
10 Alice Peck Day Drive
Lebanon, NH 03766
I/we wish to support the 2013 Annual Giving Program Alice Peck Day Memorial Hospital in the following way:
Please print donor name/s: Street Address: City/State/Zip
Phone:
Email:
One-time gift of $ _______________ (check is enclosed) Please make checks payable to Alice Peck Day Memorial Hospital.
I/we wish to make a gift of $___________ by credit card:
Corrine McCandless, RN, MPH (standing) visits with
Harvest Hill residents (left to right) Phyllis French,
Dorothy Pillsbury, Luke Howe, Marge Smith
and Dorothy Yamashita in their Garden Room.
I/we wish to be sustaining donor with a gift of $___________ charged to my credit card on the first of each month
until I request this automatic payment to stop.
oVISA oMastercard oDiscover oAmerican Express
Card#:
Exp. Month/Year:
Name on card:
Authorization signature:
Date:
Designate my gift to: o General Fund o Nursing Education o Medical Equipment o Other:
__________________________________________________________________________________________
Alice Peck Day is pleased to add Corinne McCandless, RN,
MPH, to its staff. Corinne brings a wealth of experience in
leadership roles in healthcare, having worked as Director of
Hospice for the Visiting Nurse and Hospice of Vermont and
New Hampshire; Vice President of Residential Care for Terrace
Communities; and Director of Quality, Risk Management and
Compliance at Mount Ascutney Hospital.
For more information about Harvest Hill, or to contact Corinne
(pronounced Coreen), visit http://www.alicepeckday.org/harvest_
hill_retirement_community/, or call (603) 448-7474.
o Please list me/us as follows for recognition/publication purposes:
______________________________________________________________
H
Harry came to APD at a sad time. As a facility we were
still dealing with the loss of President & CEO Robert
“Bob” Mesropian, leadership was in limbo and there were
some unclear ideas as to what direction APD would be
going. We didn’t know what we needed! Since that time,
however, Harry has had some amazing accomplishments
that speak for themselves. I mostly want to say thank you!
When employees walk down the hall and you say hello and
the response is a casual conversation, it is so APD! To see
Harry show up at an APD event, with a metallic silver wig
on, that is dedication to the facility—so APD! Cutting a
rug with his wife at the Holiday Party—so APD! Harry
became APD and that is exactly what we needed! I have
learned from Harry that as a leader you have to be a straight
shooter, lead from your head, take the time we need to do
the right thing.
Phyllis Barrell, RN, CNOR
Director of the Operating Room
Alice Peck Day Memorial Hospital
Help us grow–ANNUAL GIVING
SAYS HARVEST HILL RESIDENT
HARVEST HILL WELCOMES ADMINISTRATOR CORINNE M C CANDLESS, RN, MPH
continued from page 1
o I/we wish to remain anonymous
My/our gift is o in honor of OR o in memory of: ____________________________________________
Your gift will be matched by the Jack and Dorothy Byrne Foundation.
Thank you for your support!
3
4
“The Happiest Place in Town”
REFLECTIONS OF THE DORMAN PRESIDENCEY
O
time to listen, discuss and care for their patients—this is
invaluable.”
“
ne of the first things I noticed when I arrived,”
says Harvest Hill’s new administrator, Corinne
McCandless, “is that this place has a lot of heart. The staff
members are devoted to our residents, dedicated to making
them feel loved.”
Harry and his wife Jo will remain in their home in West
Hartford for the foreseeable future. They plan to do some
traveling, tackle some projects and “hope to get bored for
a while.” And Harry is always looking for an adventurous
soul to accompany him on a warm day in jumping off
the West Hartford bridge. Let him know, but not our
Orthopaedist, if you are interested!
That heart connection is what makes Harvest Hill
dramatically different from the usual stereotype of an
assisted living facility. Its 76 apartments are located on the
Alice Peck Day campus,
and—in keeping with the
hospital’s mission—Harvest
Hill’s focus is on wellness,
comfort and relationships.
colleagues REFLECTIONS
patient front and center. He taught me that when you
have a tough decision to make, if you ask what is best for
the patient, you will ultimately make the right decision
regardless of the consequences or impact to the hospital. I
found Harry to have the highest degree of integrity and
ethics. Recently I participated in a webinar where we had
two separate groups participating in two separate locations
on our campus. The topic pertained to Leading with
Humility and we were to think of someone we would
choose as an example. And without hesitation, both groups
in separate locations had the same example, Mr. Harry
Dorman. How cool is that? Harry will be missed as he
transitions to his well-deserved retirement. But he has left
his legacy on me. Patient first, our employees next and
everything else will take care of itself.
J. Todd Miller, MS
Harry is always solid and steady, a traditional leader
invested in the mission and success of APD. In my mind
one of his greatest achievements has been to find and enlist
the right team of people to move the work forward in the
decade ahead. My biggest surprise came the day I read
the article in the Valley News spread over two full pages,
presenting the story of Harry and Valentine’s Day cards.
Harry’s family has been an historical creator of Valentine’s
cards for the nation for over a century, and Harry himself is
king of handmade one-of-a-kind cards each year!
Sara Kobylenski
I’ve worked for Harry for 11 years and he is always easygoing, flexible and non-judgmental or critical. He does
whatever it takes to get the job done. Family values are
very important to him and supporting employee families
is always a priority to him. I know many employees would
echo that sentiment. He has a real light–hearted side to him
as well. Two examples are that crazy hat he wears every year
during “Turkey Day” (the day each employee is given a
turkey by our leadership team.) Our former Vice President
Ann Marchewka gave him that hat one year as a joke and
he has worn it every year since. He’s such a good sport!
Another example is a humorous holiday song, “Boston
Charlie,” that he insists that we sing with him every year.
Most of us probably have no interest in singing but with
Harry up there at the front of the room leading the way,
how can we resist? He will sincerely be missed!
Michelle L. Fifield
Executive Director
Upper Valley Haven, Inc.
There are several admirable characteristics I have witnessed
in Harry. He never thought of himself when making
decisions or what was in it for him. He clearly put the
Vice President, Chief Operating Officer
Alice Peck Day Memorial Hospital
Executive Assistant
Alice Peck Day Memorial Hospital
2
Marguerite Collier, a longtime Lebanon resident
moved to Harvest Hill
three years ago. “When
my husband and I were
shopping around for a
Corinne McCandless, RN, MPH place to live, we could
Administrator at Harvest Hill see everyone here was
really friendly—and we
thought it was a good sign that the staff had all worked
here for such a long time,” says Marguerite. “Everyone
here comes from a different part of the country, but
we appreciate each other and want to make this a good
experience for us all. You can be as private as you want
to be, but when you want company, people are there
for you. There isn’t a resident here that I don’t like.”
Another Harvest Hill resident, Nancy Chilelli, agrees.
“When I was getting close to 80, I got tired of living
alone and cooking for myself, and I didn’t like having to
always call my family to come help with the things that
needed fixing around my house,” she says. “I looked at a
lot of other places, but the rooms were small and confined,
and I chose Harvest Hill because its rooms were large and
airy. The apartments have full kitchens, too, if you like
to cook—which I don’t. I go to the dining room, and the
food there is wonderful. I also found after I moved in that
the people are very interesting here. They’ve become my
extended family.”
That family feeling makes life at Harvest Hill seem like
a prolonged vacation—the kind where there’s always
something to do, and a lot of laughter going on while it’s
done. “We have poker and bridge groups, Tai Chi, an art
club, a knitting group, a garden club and more,” Corinne
says. “And our activity director, Carla Venti, puts together
all kinds of fun events, like movie nights, a big band
Valentine party and our weekly social hours.”
Corinne has given a lot of thought to why Harvest Hill is
unique, and concluded it’s due to high-functioning, active
residents and a dedicated staff that works hard at keeping
those they care for healthy. “My vision for Harvest Hill,”
she says, “is that we help our residents age in their home
with dignity. Achieving that is a team effort, and our
housekeeping, nursing, maintenance and kitchen staff all
work together to create high level, compassionate care. We
really want to meet the needs of our residents.”
Now you can double
your dollars thanks
to a special matching
challenge grant!
The Jack and Dorothy Byrne
Foundation has generously pledged
to match $25,000 in gifts to the
Annual Giving Program made
between now and September 30.
When you contribute to the Annual Giving Program at Alice
Peck Day Memorial Hospital, you join hundreds of others who
each year choose to care for themselves, their neighbors, and
the community. That is what financial support of APD does—it
touches many lives. Your gift to the Annual Giving Program
helps us care for some of our most vulnerable citizens who
cannot afford medical care, it helps to keep APD’s rates the
lowest in the state, it enables us to keep equipment up-to-date
with advances in medicine, and it funds continuing education
and training for our nurses.
According to Marguerite Collier, Corinne’s vision has
already become a joyful reality. “I tell people,” she says,
“that Harvest Hill is the happiest place in town. That’s
what I always say.”
Whether you have given to APD before, or never given, this is a
great time to make a contribution. Your gift will make double
the difference to the hospital’s ability to continue providing
high quality healthcare to all.
GIVING MADE EASY—Monthly Gifts
Please consider becoming a sustaining donor to the Annual
Giving Program. With the cost of mailing and printing
increasing, we are looking for ways to save money and put the
majority of your contributions to work in helping our patients
receive the best care possible. You can elect to become a
sustaining donor with monthly, quarterly or annual withdrawals
in the amount that you choose. This way you will always be
a current donor to the Annual Giving Program and you will
help us save our resources for patients and services. And your
sustaining gift will qualify for the Jack and Dorothy Byrne
Foundation match until September 30.
HOW TO MAKE YOUR GIFT
Whether you make a one–time or sustaining contribution,
you may:
• Give online: www.alicepeckday.org/give; or
• Complete the form below and mail with your check or credit card information to:
Office of Philanthropy
Alice Peck Day Memorial Hospital
10 Alice Peck Day Drive
Lebanon, NH 03766
I/we wish to support the 2013 Annual Giving Program Alice Peck Day Memorial Hospital in the following way:
Please print donor name/s: Street Address: City/State/Zip
Phone:
Email:
One-time gift of $ _______________ (check is enclosed) Please make checks payable to Alice Peck Day Memorial Hospital.
I/we wish to make a gift of $___________ by credit card:
Corrine McCandless, RN, MPH (standing) visits with
Harvest Hill residents (left to right) Phyllis French,
Dorothy Pillsbury, Luke Howe, Marge Smith
and Dorothy Yamashita in their Garden Room.
I/we wish to be sustaining donor with a gift of $___________ charged to my credit card on the first of each month
until I request this automatic payment to stop.
oVISA oMastercard oDiscover oAmerican Express
Card#:
Exp. Month/Year:
Name on card:
Authorization signature:
Date:
Designate my gift to: o General Fund o Nursing Education o Medical Equipment o Other:
__________________________________________________________________________________________
Alice Peck Day is pleased to add Corinne McCandless, RN,
MPH, to its staff. Corinne brings a wealth of experience in
leadership roles in healthcare, having worked as Director of
Hospice for the Visiting Nurse and Hospice of Vermont and
New Hampshire; Vice President of Residential Care for Terrace
Communities; and Director of Quality, Risk Management and
Compliance at Mount Ascutney Hospital.
For more information about Harvest Hill, or to contact Corinne
(pronounced Coreen), visit http://www.alicepeckday.org/harvest_
hill_retirement_community/, or call (603) 448-7474.
o Please list me/us as follows for recognition/publication purposes:
______________________________________________________________
H
Harry came to APD at a sad time. As a facility we were
still dealing with the loss of President & CEO Robert
“Bob” Mesropian, leadership was in limbo and there were
some unclear ideas as to what direction APD would be
going. We didn’t know what we needed! Since that time,
however, Harry has had some amazing accomplishments
that speak for themselves. I mostly want to say thank you!
When employees walk down the hall and you say hello and
the response is a casual conversation, it is so APD! To see
Harry show up at an APD event, with a metallic silver wig
on, that is dedication to the facility—so APD! Cutting a
rug with his wife at the Holiday Party—so APD! Harry
became APD and that is exactly what we needed! I have
learned from Harry that as a leader you have to be a straight
shooter, lead from your head, take the time we need to do
the right thing.
Phyllis Barrell, RN, CNOR
Director of the Operating Room
Alice Peck Day Memorial Hospital
Help us grow–ANNUAL GIVING
SAYS HARVEST HILL RESIDENT
HARVEST HILL WELCOMES ADMINISTRATOR CORINNE M C CANDLESS, RN, MPH
continued from page 1
o I/we wish to remain anonymous
My/our gift is o in honor of OR o in memory of: ____________________________________________
Your gift will be matched by the Jack and Dorothy Byrne Foundation.
Thank you for your support!
3
4
“The Happiest Place in Town”
REFLECTIONS OF THE DORMAN PRESIDENCEY
O
time to listen, discuss and care for their patients—this is
invaluable.”
“
ne of the first things I noticed when I arrived,”
says Harvest Hill’s new administrator, Corinne
McCandless, “is that this place has a lot of heart. The staff
members are devoted to our residents, dedicated to making
them feel loved.”
Harry and his wife Jo will remain in their home in West
Hartford for the foreseeable future. They plan to do some
traveling, tackle some projects and “hope to get bored for
a while.” And Harry is always looking for an adventurous
soul to accompany him on a warm day in jumping off
the West Hartford bridge. Let him know, but not our
Orthopaedist, if you are interested!
That heart connection is what makes Harvest Hill
dramatically different from the usual stereotype of an
assisted living facility. Its 76 apartments are located on the
Alice Peck Day campus,
and—in keeping with the
hospital’s mission—Harvest
Hill’s focus is on wellness,
comfort and relationships.
colleagues REFLECTIONS
patient front and center. He taught me that when you
have a tough decision to make, if you ask what is best for
the patient, you will ultimately make the right decision
regardless of the consequences or impact to the hospital. I
found Harry to have the highest degree of integrity and
ethics. Recently I participated in a webinar where we had
two separate groups participating in two separate locations
on our campus. The topic pertained to Leading with
Humility and we were to think of someone we would
choose as an example. And without hesitation, both groups
in separate locations had the same example, Mr. Harry
Dorman. How cool is that? Harry will be missed as he
transitions to his well-deserved retirement. But he has left
his legacy on me. Patient first, our employees next and
everything else will take care of itself.
J. Todd Miller, MS
Harry is always solid and steady, a traditional leader
invested in the mission and success of APD. In my mind
one of his greatest achievements has been to find and enlist
the right team of people to move the work forward in the
decade ahead. My biggest surprise came the day I read
the article in the Valley News spread over two full pages,
presenting the story of Harry and Valentine’s Day cards.
Harry’s family has been an historical creator of Valentine’s
cards for the nation for over a century, and Harry himself is
king of handmade one-of-a-kind cards each year!
Sara Kobylenski
I’ve worked for Harry for 11 years and he is always easygoing, flexible and non-judgmental or critical. He does
whatever it takes to get the job done. Family values are
very important to him and supporting employee families
is always a priority to him. I know many employees would
echo that sentiment. He has a real light–hearted side to him
as well. Two examples are that crazy hat he wears every year
during “Turkey Day” (the day each employee is given a
turkey by our leadership team.) Our former Vice President
Ann Marchewka gave him that hat one year as a joke and
he has worn it every year since. He’s such a good sport!
Another example is a humorous holiday song, “Boston
Charlie,” that he insists that we sing with him every year.
Most of us probably have no interest in singing but with
Harry up there at the front of the room leading the way,
how can we resist? He will sincerely be missed!
Michelle L. Fifield
Executive Director
Upper Valley Haven, Inc.
There are several admirable characteristics I have witnessed
in Harry. He never thought of himself when making
decisions or what was in it for him. He clearly put the
Vice President, Chief Operating Officer
Alice Peck Day Memorial Hospital
Executive Assistant
Alice Peck Day Memorial Hospital
2
Marguerite Collier, a longtime Lebanon resident
moved to Harvest Hill
three years ago. “When
my husband and I were
shopping around for a
Corinne McCandless, RN, MPH place to live, we could
Administrator at Harvest Hill see everyone here was
really friendly—and we
thought it was a good sign that the staff had all worked
here for such a long time,” says Marguerite. “Everyone
here comes from a different part of the country, but
we appreciate each other and want to make this a good
experience for us all. You can be as private as you want
to be, but when you want company, people are there
for you. There isn’t a resident here that I don’t like.”
Another Harvest Hill resident, Nancy Chilelli, agrees.
“When I was getting close to 80, I got tired of living
alone and cooking for myself, and I didn’t like having to
always call my family to come help with the things that
needed fixing around my house,” she says. “I looked at a
lot of other places, but the rooms were small and confined,
and I chose Harvest Hill because its rooms were large and
airy. The apartments have full kitchens, too, if you like
to cook—which I don’t. I go to the dining room, and the
food there is wonderful. I also found after I moved in that
the people are very interesting here. They’ve become my
extended family.”
That family feeling makes life at Harvest Hill seem like
a prolonged vacation—the kind where there’s always
something to do, and a lot of laughter going on while it’s
done. “We have poker and bridge groups, Tai Chi, an art
club, a knitting group, a garden club and more,” Corinne
says. “And our activity director, Carla Venti, puts together
all kinds of fun events, like movie nights, a big band
Valentine party and our weekly social hours.”
Corinne has given a lot of thought to why Harvest Hill is
unique, and concluded it’s due to high-functioning, active
residents and a dedicated staff that works hard at keeping
those they care for healthy. “My vision for Harvest Hill,”
she says, “is that we help our residents age in their home
with dignity. Achieving that is a team effort, and our
housekeeping, nursing, maintenance and kitchen staff all
work together to create high level, compassionate care. We
really want to meet the needs of our residents.”
Now you can double
your dollars thanks
to a special matching
challenge grant!
The Jack and Dorothy Byrne
Foundation has generously pledged
to match $25,000 in gifts to the
Annual Giving Program made
between now and September 30.
When you contribute to the Annual Giving Program at Alice
Peck Day Memorial Hospital, you join hundreds of others who
each year choose to care for themselves, their neighbors, and
the community. That is what financial support of APD does—it
touches many lives. Your gift to the Annual Giving Program
helps us care for some of our most vulnerable citizens who
cannot afford medical care, it helps to keep APD’s rates the
lowest in the state, it enables us to keep equipment up-to-date
with advances in medicine, and it funds continuing education
and training for our nurses.
According to Marguerite Collier, Corinne’s vision has
already become a joyful reality. “I tell people,” she says,
“that Harvest Hill is the happiest place in town. That’s
what I always say.”
Whether you have given to APD before, or never given, this is a
great time to make a contribution. Your gift will make double
the difference to the hospital’s ability to continue providing
high quality healthcare to all.
GIVING MADE EASY—Monthly Gifts
Please consider becoming a sustaining donor to the Annual
Giving Program. With the cost of mailing and printing
increasing, we are looking for ways to save money and put the
majority of your contributions to work in helping our patients
receive the best care possible. You can elect to become a
sustaining donor with monthly, quarterly or annual withdrawals
in the amount that you choose. This way you will always be
a current donor to the Annual Giving Program and you will
help us save our resources for patients and services. And your
sustaining gift will qualify for the Jack and Dorothy Byrne
Foundation match until September 30.
HOW TO MAKE YOUR GIFT
Whether you make a one–time or sustaining contribution,
you may:
• Give online: www.alicepeckday.org/give; or
• Complete the form below and mail with your check or credit card information to:
Office of Philanthropy
Alice Peck Day Memorial Hospital
10 Alice Peck Day Drive
Lebanon, NH 03766
I/we wish to support the 2013 Annual Giving Program Alice Peck Day Memorial Hospital in the following way:
Please print donor name/s: Street Address: City/State/Zip
Phone:
Email:
One-time gift of $ _______________ (check is enclosed) Please make checks payable to Alice Peck Day Memorial Hospital.
I/we wish to make a gift of $___________ by credit card:
Corrine McCandless, RN, MPH (standing) visits with
Harvest Hill residents (left to right) Phyllis French,
Dorothy Pillsbury, Luke Howe, Marge Smith
and Dorothy Yamashita in their Garden Room.
I/we wish to be sustaining donor with a gift of $___________ charged to my credit card on the first of each month
until I request this automatic payment to stop.
oVISA oMastercard oDiscover oAmerican Express
Card#:
Exp. Month/Year:
Name on card:
Authorization signature:
Date:
Designate my gift to: o General Fund o Nursing Education o Medical Equipment o Other:
__________________________________________________________________________________________
Alice Peck Day is pleased to add Corinne McCandless, RN,
MPH, to its staff. Corinne brings a wealth of experience in
leadership roles in healthcare, having worked as Director of
Hospice for the Visiting Nurse and Hospice of Vermont and
New Hampshire; Vice President of Residential Care for Terrace
Communities; and Director of Quality, Risk Management and
Compliance at Mount Ascutney Hospital.
For more information about Harvest Hill, or to contact Corinne
(pronounced Coreen), visit http://www.alicepeckday.org/harvest_
hill_retirement_community/, or call (603) 448-7474.
o Please list me/us as follows for recognition/publication purposes:
______________________________________________________________
H
Harry came to APD at a sad time. As a facility we were
still dealing with the loss of President & CEO Robert
“Bob” Mesropian, leadership was in limbo and there were
some unclear ideas as to what direction APD would be
going. We didn’t know what we needed! Since that time,
however, Harry has had some amazing accomplishments
that speak for themselves. I mostly want to say thank you!
When employees walk down the hall and you say hello and
the response is a casual conversation, it is so APD! To see
Harry show up at an APD event, with a metallic silver wig
on, that is dedication to the facility—so APD! Cutting a
rug with his wife at the Holiday Party—so APD! Harry
became APD and that is exactly what we needed! I have
learned from Harry that as a leader you have to be a straight
shooter, lead from your head, take the time we need to do
the right thing.
Phyllis Barrell, RN, CNOR
Director of the Operating Room
Alice Peck Day Memorial Hospital
Help us grow–ANNUAL GIVING
SAYS HARVEST HILL RESIDENT
HARVEST HILL WELCOMES ADMINISTRATOR CORINNE M C CANDLESS, RN, MPH
continued from page 1
o I/we wish to remain anonymous
My/our gift is o in honor of OR o in memory of: ____________________________________________
Your gift will be matched by the Jack and Dorothy Byrne Foundation.
Thank you for your support!
3
4
Mending Bodies, Changing Lives
10 Alice Peck Day Drive
Lebanon­­­­­­, NH 03766
ORTHOPAEDIC SURGEON DR. JOHN HOUDE JOINS APD’S MEDICAL STAFF
The middle-aged man who walked into Dr. John Houde’s
office several years ago was better off than most. A car
wreck when he was younger had damaged his hip, so he
couldn’t stand fully upright and every step was painful—
yet he’d still managed to hold a job and work hard at it all
his life. He never complained about his injury, but he’d
finally had enough of it. He just didn’t want to live like
that anymore. He was ready to take the risks surgery poses
and stick with the physical therapy that would follow.
“The great thing
about orthopaedic
surgery,” Dr.
Houde says, “is
you can have a
dramatic effect on
someone’s quality
of life. People
come to us when
they’ve gotten to
the point where
pain, whether
it’s from injury
John P. Houde, MD
or a disease like
Orthopaedic Surgeon
arthritis, keeps
them from doing what they want. That really changes
how people feel about themselves, and it can cause serious
depression and stress.”
Surgery is a big decision, so Dr. Houde takes the time to
get to know his patients well. He finds out why they’ve
come to see him, how much their problem bothers them,
and how ready they are for the demands of physical
therapy. That close relationship is what drew him to the
field of medicine. “You’re going through it together,” he
explains. “You learn how they live and what’s important to
them, and then you’re ready to give them back the piece of
their life that they’ve lost.”
His dedication to his patients prompted Dr. Houde
(pronounced “hood”) to join the staff of Alice Peck Day
Memorial Hospital earlier this year. “I’ve always had
the utmost respect for Dr. Susan Mooney, the hospital’s
new CEO,” he says, “and we have a shared vision for
healthcare delivery in this new political and financial
environment. My credo is to treat everyone like they are
my family, so I’m really concerned about how medicine
is changing. What’s getting lost in all the noise about cost
and accessibility is why we’re doing this. When I went to
a meeting about patient-centered care, it was like a light
bulb went off in my head. I realized we can be efficient,
but we can also do that while keeping the patient and their
family always at the center.”
That perspective is deeply appreciated by his patients,
and they in turn constantly remind Dr. Houde of why he
chose medicine as a lifework. For example, when the man
with the damaged hip finished surgery and rehab, he came
back to see Dr. Houde—and this time when he walked
into the office, he was moving comfortably and standing
tall. “He had brought his wife with him,” Dr. Houde
recalls, “and because they’d been high school sweethearts,
they’d been together a long time. I remember that she said
to me, ‘I feel like I have my old husband back. I get to
look up at him again, just like I did when we first met.’
That’s really why I became a surgeon. There couldn’t be
anything more gratifying than moments like that.”
return service requested
SPRING
2013
Reflections of the Dorman Presidency
PFCC
HEALTH CARE AS YOU LIKE IT
W
hen I arrived at APD, I
thought, this is a Hospital with
great potential,” said retiring President
& Chief Executive Officer Harry G.
Dorman, III. “I believe there is even
greater potential today.”
“
PATIENT AND FAMILY CENTERED CARE
“In my practice,” Dr. Houde says, “we’ve always worked
very hard to treat everyone like we would our own family.
So I have a major desire to control health care costs, but I
want to do it in the most humanistic way possible.”
Dr. Houde has found that way in Patient and Family
Centered Care (PFCC), a tool that improves healthcare
by examining the experience from the perspective of the
patient and his or her family.
PFCC has been shown to create better health outcomes
while reducing waste and cost. Innovative health providers
nationwide are using it to create a stronger care team,
simplify their delivery processes and increase efficiency and
compassion in their staff.
Double Your Gift!
Alice Peck Day Memorial Hospital
603-448-3121
“What you learn with PFCC might be as simple as
discovering that the noise level is too high in your waiting
room,” Dr. Houde explains. “Or it might be as powerful as
finding out that your patients aren’t healing well because so
many staff members are in and out of their room all night
that they can’t get any sleep.”
Alice Peck Day’s new president, Dr. Susan Mooney,
believes so strongly in the power of PFCC that she and Dr.
Houde will pilot the care model in his new orthopaedic
surgery clinic.
“It’s our shared vision for what a community hospital can
be,” Dr. Houde says. “We want to put the patient’s care,
comfort and outcome at the center of everything we do.
That’s why I’m so excited to join Alice Peck Day. The
chance to design a clinic using PFCC was an opportunity
I couldn’t pass up!”
Alice Peck Day Memorial Hospital is proud to welcome John P.
Houde, MD, to its team of providers. A graduate of Dartmouth
Medical School, Dr. Houde specializes in orthopaedics and
sports medicine. His interests include his family, running,
kayaking, biking, reading and carpentry. To learn more, visit
www.alicepeckday.org/medical_provider_directory/john_p_
houde/
5
A QUARTERLY PUBLICATION of ALICE PECK DAY MEMORIAL HOSPITAL
Farewell to a beloved Leader
Birthing Center: 603-448-7411
Community Health:
443-9548
Emergency: 448-7448
Family Practice (RAMCCC): ­­448-3122
General Surgery: 443-9572
Geriatrics:
448-3122
Giving/Philanthropy: 448-7429
Internal Medicine:
448-3122
Laboratory:
448-7461
Midwifery: 442-5677
Occupational Health: 448-7459
Orthopaedics: 448-6344
Palliative Care:
448-3122
Pediatrics:
448-3122
Radiology:
448-7407
Rehabilitation Services: 443-9588
Sleep Health Center: 448-7436
Social Services: 448-7420
Volunteer Services: 448-7456
Women’s Care: 448-3996
www.alicepeckday.org
We are deeply grateful
to the Jack and Dorothy
Byrne Foundation for its
generous pledge to help
us leverage your support.
Your gift of $50 will become
$100, your $100 gift will
become $200—all for your
community hospital!
Give a gift today:
www.alicepeckday.org/give
SPECIALTIES
General Surgery
Neurosurgery
Dermatology
Geriatrics
Obstetrics &
Gynecology
Emergency Medicine Internal Medicine
Oral & Maxillofacial Podiatry
Surgery
Radiology
Orthopaedics Palliative Care
Family Practice
Midwifery
Occupational Health Plastic Surgery
Gastroenterology
Neurology
Ophthalmology
Pediatrics
It is the mission of Alice Peck Day Memorial Hospital to provide patient-focused health care services that are responsive
to community needs, promote wellness, and continually improve the quality of health care services in the community.
APDTOD A Y is a quarterly publication of Alice Peck Day Memorial Hospital 10 Alice Peck Day Drive, Lebanon, New Hampshire 03766­
In his 11-year tenure, Harry has
inspired APD employees with
his unyielding devotion to the
institution and his focus on continual
improvement in patient safety, quality,
compassionate, patient centered care
and professionalism.
Harry’s accomplishments include
attaining APD’s Critical Access
Hospital designation; the $4.3 million
dollar capital campaign that funded
the expansion and renovation of
the Robert A. Mesropian Center
for Community Care; making APD
financially viable; initiating patient
safety programs; the expansion of
services including the Elizabeth S.
Hughes Care Unit; The Woodlands
at Harvest Hill; the development
of strategic plans and community
initiatives; strengthening APD’s
relationship with other local healthcare
institutions; the renovation of the
Donald Faulkner Dickey Medical–
Surgical wing and the current, ongoing
$4 million capital campaign.
“Healthcare is very important work,”
stated Harry. “For me, there can be
no better proposition than to work
in and for an enterprise dedicated to
improving the well–being of people.
I attribute much of that to my
parents, who dedicated their lives as
missionaries in Lebanon and Syria for
many years.”
“I have witnessed many, many changes
in healthcare over my 39 years in
healthcare administration, but one
factor remains—at its core it is about
the relationship between the caregiver
and the patient or resident. This has
not changed,” stated Harry. “I have
found that the people who work
in hospitals, clinics and residential
communities, are absolutely dedicated
and committed to providing the best
care they can. I am impressed daily
with the quality of care and the
Retiring President and
Chief Executive Officer
Harry G. Dorman, III, FACHE
dedication of the people who are the
heart of our institution.”
“While I cannot predict what APD
will look like in the future, I do know
that APD will remain a fixture in the
community,” shares Harry. “People
seek the personalized care that we
provide. Our medical staff takes the
continued on page 2
Rehabilitation
Sleep Health
Surgical Services
inside
S
ometimes his patients arrive in walkers or wheelchairs.
Sometimes they can get around without help, but
disease or injury has bent their bodies so far over that they
can’t look him in the eye.
Non-Profit
U.S. Postage
PAID
White River Jct., VT
Permit #86
This issue:
3
4
Dorman’s
Leadership
Harvest Hill’s
new Administrator
Double Your Dollars
5
Orthopaedic
Surgeon
John Houde, MD
Mending Bodies, Changing Lives
10 Alice Peck Day Drive
Lebanon­­­­­­, NH 03766
ORTHOPAEDIC SURGEON DR. JOHN HOUDE JOINS APD’S MEDICAL STAFF
The middle-aged man who walked into Dr. John Houde’s
office several years ago was better off than most. A car
wreck when he was younger had damaged his hip, so he
couldn’t stand fully upright and every step was painful—
yet he’d still managed to hold a job and work hard at it all
his life. He never complained about his injury, but he’d
finally had enough of it. He just didn’t want to live like
that anymore. He was ready to take the risks surgery poses
and stick with the physical therapy that would follow.
“The great thing
about orthopaedic
surgery,” Dr.
Houde says, “is
you can have a
dramatic effect on
someone’s quality
of life. People
come to us when
they’ve gotten to
the point where
pain, whether
it’s from injury
John P. Houde, MD
or a disease like
Orthopaedic Surgeon
arthritis, keeps
them from doing what they want. That really changes
how people feel about themselves, and it can cause serious
depression and stress.”
Surgery is a big decision, so Dr. Houde takes the time to
get to know his patients well. He finds out why they’ve
come to see him, how much their problem bothers them,
and how ready they are for the demands of physical
therapy. That close relationship is what drew him to the
field of medicine. “You’re going through it together,” he
explains. “You learn how they live and what’s important to
them, and then you’re ready to give them back the piece of
their life that they’ve lost.”
His dedication to his patients prompted Dr. Houde
(pronounced “hood”) to join the staff of Alice Peck Day
Memorial Hospital earlier this year. “I’ve always had
the utmost respect for Dr. Susan Mooney, the hospital’s
new CEO,” he says, “and we have a shared vision for
healthcare delivery in this new political and financial
environment. My credo is to treat everyone like they are
my family, so I’m really concerned about how medicine
is changing. What’s getting lost in all the noise about cost
and accessibility is why we’re doing this. When I went to
a meeting about patient-centered care, it was like a light
bulb went off in my head. I realized we can be efficient,
but we can also do that while keeping the patient and their
family always at the center.”
That perspective is deeply appreciated by his patients,
and they in turn constantly remind Dr. Houde of why he
chose medicine as a lifework. For example, when the man
with the damaged hip finished surgery and rehab, he came
back to see Dr. Houde—and this time when he walked
into the office, he was moving comfortably and standing
tall. “He had brought his wife with him,” Dr. Houde
recalls, “and because they’d been high school sweethearts,
they’d been together a long time. I remember that she said
to me, ‘I feel like I have my old husband back. I get to
look up at him again, just like I did when we first met.’
That’s really why I became a surgeon. There couldn’t be
anything more gratifying than moments like that.”
return service requested
SPRING
2013
Reflections of the Dorman Presidency
PFCC
HEALTH CARE AS YOU LIKE IT
W
hen I arrived at APD, I
thought, this is a Hospital with
great potential,” said retiring President
& Chief Executive Officer Harry G.
Dorman, III. “I believe there is even
greater potential today.”
“
PATIENT AND FAMILY CENTERED CARE
“In my practice,” Dr. Houde says, “we’ve always worked
very hard to treat everyone like we would our own family.
So I have a major desire to control health care costs, but I
want to do it in the most humanistic way possible.”
Dr. Houde has found that way in Patient and Family
Centered Care (PFCC), a tool that improves healthcare
by examining the experience from the perspective of the
patient and his or her family.
PFCC has been shown to create better health outcomes
while reducing waste and cost. Innovative health providers
nationwide are using it to create a stronger care team,
simplify their delivery processes and increase efficiency and
compassion in their staff.
Double Your Gift!
Alice Peck Day Memorial Hospital
603-448-3121
“What you learn with PFCC might be as simple as
discovering that the noise level is too high in your waiting
room,” Dr. Houde explains. “Or it might be as powerful as
finding out that your patients aren’t healing well because so
many staff members are in and out of their room all night
that they can’t get any sleep.”
Alice Peck Day’s new president, Dr. Susan Mooney,
believes so strongly in the power of PFCC that she and Dr.
Houde will pilot the care model in his new orthopaedic
surgery clinic.
“It’s our shared vision for what a community hospital can
be,” Dr. Houde says. “We want to put the patient’s care,
comfort and outcome at the center of everything we do.
That’s why I’m so excited to join Alice Peck Day. The
chance to design a clinic using PFCC was an opportunity
I couldn’t pass up!”
Alice Peck Day Memorial Hospital is proud to welcome John P.
Houde, MD, to its team of providers. A graduate of Dartmouth
Medical School, Dr. Houde specializes in orthopaedics and
sports medicine. His interests include his family, running,
kayaking, biking, reading and carpentry. To learn more, visit
www.alicepeckday.org/medical_provider_directory/john_p_
houde/
5
A QUARTERLY PUBLICATION of ALICE PECK DAY MEMORIAL HOSPITAL
Farewell to a beloved Leader
Birthing Center: 603-448-7411
Community Health:
443-9548
Emergency: 448-7448
Family Practice (RAMCCC): ­­448-3122
General Surgery: 443-9572
Geriatrics:
448-3122
Giving/Philanthropy: 448-7429
Internal Medicine:
448-3122
Laboratory:
448-7461
Midwifery: 442-5677
Occupational Health: 448-7459
Orthopaedics: 448-6344
Palliative Care:
448-3122
Pediatrics:
448-3122
Radiology:
448-7407
Rehabilitation Services: 443-9588
Sleep Health Center: 448-7436
Social Services: 448-7420
Volunteer Services: 448-7456
Women’s Care: 448-3996
www.alicepeckday.org
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become $200—all for your
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SPECIALTIES
General Surgery
Neurosurgery
Dermatology
Geriatrics
Obstetrics &
Gynecology
Emergency Medicine Internal Medicine
Oral & Maxillofacial Podiatry
Surgery
Radiology
Orthopaedics Palliative Care
Family Practice
Midwifery
Occupational Health Plastic Surgery
Gastroenterology
Neurology
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It is the mission of Alice Peck Day Memorial Hospital to provide patient-focused health care services that are responsive
to community needs, promote wellness, and continually improve the quality of health care services in the community.
APDTOD A Y is a quarterly publication of Alice Peck Day Memorial Hospital 10 Alice Peck Day Drive, Lebanon, New Hampshire 03766­
In his 11-year tenure, Harry has
inspired APD employees with
his unyielding devotion to the
institution and his focus on continual
improvement in patient safety, quality,
compassionate, patient centered care
and professionalism.
Harry’s accomplishments include
attaining APD’s Critical Access
Hospital designation; the $4.3 million
dollar capital campaign that funded
the expansion and renovation of
the Robert A. Mesropian Center
for Community Care; making APD
financially viable; initiating patient
safety programs; the expansion of
services including the Elizabeth S.
Hughes Care Unit; The Woodlands
at Harvest Hill; the development
of strategic plans and community
initiatives; strengthening APD’s
relationship with other local healthcare
institutions; the renovation of the
Donald Faulkner Dickey Medical–
Surgical wing and the current, ongoing
$4 million capital campaign.
“Healthcare is very important work,”
stated Harry. “For me, there can be
no better proposition than to work
in and for an enterprise dedicated to
improving the well–being of people.
I attribute much of that to my
parents, who dedicated their lives as
missionaries in Lebanon and Syria for
many years.”
“I have witnessed many, many changes
in healthcare over my 39 years in
healthcare administration, but one
factor remains—at its core it is about
the relationship between the caregiver
and the patient or resident. This has
not changed,” stated Harry. “I have
found that the people who work
in hospitals, clinics and residential
communities, are absolutely dedicated
and committed to providing the best
care they can. I am impressed daily
with the quality of care and the
Retiring President and
Chief Executive Officer
Harry G. Dorman, III, FACHE
dedication of the people who are the
heart of our institution.”
“While I cannot predict what APD
will look like in the future, I do know
that APD will remain a fixture in the
community,” shares Harry. “People
seek the personalized care that we
provide. Our medical staff takes the
continued on page 2
Rehabilitation
Sleep Health
Surgical Services
inside
S
ometimes his patients arrive in walkers or wheelchairs.
Sometimes they can get around without help, but
disease or injury has bent their bodies so far over that they
can’t look him in the eye.
Non-Profit
U.S. Postage
PAID
White River Jct., VT
Permit #86
This issue:
3
4
Dorman’s
Leadership
Harvest Hill’s
new Administrator
Double Your Dollars
5
Orthopaedic
Surgeon
John Houde, MD