RELATIONSHIP BANKER I
DEPARTMENT – RETAIL
FSLA – NON-EXEMPT; VI
REPORTS TO – Senior Relationship Banker
STATUS – FULL-TIME
SUPERVISES: None
HOURS: Monday thru Thursday: Schedule Varies between: 7:30 am – 5:30 pm.
Rotation of Fridays hours to 6:15 p.m. Rotation of Saturday Hours of 7:45a.m. -12:15p.m. a requirement.
SUMMARY: Provides basic cash receipt and payment services to customers in accordance with financial
institution procedures. Meets the needs of customers by becoming familiar with all bank products and
services in order to refer them to appropriate departments for assistance and additional sales
opportunities. Consistent in providing courteous, professional, accurate, timely, knowledgeable and
patient service to the customer.
EDUCATION & EXPERIENCE:
• High school diploma or equivalent.
• Prior Customer Service experience.
• Cash handling experience.
• Teller experience preferred.
• Understanding of basic mathematical skills.
• Good interpersonal communication & computer skills.
MAJOR DUTIES AND RESPONSIBILITIES:
• Manage large sum of currency with accuracy.
• Receives cash & checks for deposits to accounts, verifies amounts, examines checks for proper
endorsement, and enters transactions correctly into bank’s computer system.
• Examine checks deposited and determine proper funds availability based on regulation requirements &
complete Hold Notices.
• Process large commercial deposits.
• Process savings withdrawals: verify and receive proper identification. Cash checks: verify endorsement,
receive proper identification, and ensure validity. Process loan payments: verify payment amount and
issue receipts.
• Identify counterfeit currency.
•The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing
customer satisfaction issues with Bank’s exposure to loss or fraud.
• Counts, checks and packages coins & currency. Package excess coin and currency for vault and ATM.
• Issue cashier’s checks, issue and redeem U.S. Savings Bonds, process cash advances, process safe
deposit box payments and process utility payments. Receive TT&L payments: verifying deposit coupons
and form of payment are properly completed. Follow necessary policies and procedures on dormant
accounts. Maintain appropriate currency logs.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not
exceeded.
•Proficient with Vault responsibilities for the branch. Will train additional branch staff on vault teller duties
and responsibilities.
• Ensure teller station is properly stocked with forms, supplies, etc.
• Open and close accounts.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while
complying with disclosure requirements, regulations and consumer privacy policies.
• Knowledge of Company Products and Services (Retail, Loan, Trust, Insurance) in order to: refer
customers to the proper department for issues that cannot be resolved at the teller line; promote and
cross-sell bank products and services; make the required number of referrals.
• Assist in opening and closing of vault and night depository.
• Balance cash drawer daily with bank’s computer generated teller balance sheet. Researches any
outages and reports any unresolved discrepancies to the supervisor.
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act,
Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and
teller roles and responsibilities relating to each act.
COMPETENCIES:
To be successful in this position, an individual should possess and demonstrate the following
competencies to perform the essential functions of this position.
• COMPUTER SKILLS – Strong working knowledge of computer functions. Proficient in keyboarding.
Ability to learn new technical skills and commitment to pursuing continuing education opportunities to
advance technical skills.
• INITIATIVE – Ability to determine a correct course of action based on knowledge, policies and sound
judgment. Takes proactive steps to accomplish task without specific direction. Seeks out and takes
responsibility for additional work assessments. Seeks out new learning opportunities. Keeps supervisor
informed on status of incomplete tasks. Ability to consistently make correct decisions based on sound
judgment, job knowledge, job experience and job training. Willingness to take responsibility for decisions.
Keeps supervisor informed of decision and reason and base for the decision.
• FOLLOW-UP – Completes assignments and tasks willingly, promptly and efficiently. Responds with a
sense of urgency to requests from customers, co-workers and /or supervisor. Keeps supervisor informed
of status of completed tasks.
• COMMUNICATION SKILLS- Relates positively to customers, co-workers, and supervisors. Consistently
keeps supervisor informed. Consistently demonstrates appropriate use language expected in a
professional work environment. Considerate and respectful of customers, co-workers, and supervisors by
tone, volume and mannerism used in communicating. Expresses thoughts clearly and proficiently in
written and oral form. Maintains confidentially in all bank and customer related manners.
• INTERPERSONAL RELATIONSHIP SKILLS – Works well with and along co-workers conveying
thoughts, actions and actions in a positive manner. Supports, accepts and understand s management
and company directives and works to help achieve individual, departmental and company objectives and
goals with positive behavior. Consistently displays a willingness to cooperate. Receptive to suggestions
for improvement. Strong sense of business propriety and decorum. Interacts and communicates with
individuals at all levels of the organization. Dependable, consistently at work and on time, follows
instructions, responds to management directions and solicits feedback to improve performance.
• TIME-MANAGEMENT – Ability to consistently display a sense of urgency in completing tasks and
servicing customer’s needs. Ability to maintain accuracy and quality and of work as quantity of work
increases. Individual organizes, prioritizes and plans work activities and use of time efficiently. Effectively
prioritizes duties and develops a system that triggers action in own workflow. Possess ability to realize
urgent nature of tasks assigned. Effectively uses the proper resources to maintain an organized, neat and
efficient work environment necessary for completion of duties in a timely manner. Demonstrates accuracy
and thoroughness and monitors own work to ensure quality and quantity of work. Takes time to verify
work and promptly correct errors. Maintains all the required and appropriate records necessary in the job.
• ADHERENCE TO POLICIES AND PROCEDURES - Understand s the importance of adherence to bank
policies in job related functions, employee and banking issues. Maintains confidentiality of employee,
customer and bank information within and outside of the company. Actions and behaviors reflect
positively on the company. Maintains highest level of honesty in handling customer, employee and bank
information.
ADA REQUIREMENTS: Work is performed in an open office setting; one must be able to concentrate
and perform work in an area that will likely result in the interruptions of one's duties. Ability to stand for
long periods of time. May be required to lift items weighing up to 25-70 lbs.
This job may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by
management. Job descriptions and duties may be modified when deemed appropriate by management.