December 2012 Sandia Laboratory Federal Credit Union CU@home® On the Phone Improvements Planned for January Changes to SLFCU’s CU@home On the Phone system are in the works, scheduled for introduction in January. The new system will be streamlined and “flattened,” meaning users will not have to go through as many menu levels to find what they need. The most commonly used On the Phone commands will be easier to access, and those not being used by members will be eliminated. For example, members commonly use CU@home On the Phone to find out if a deposit has been made to their account, and then make a transfer. With the current system, users have to go through several levels to check on the deposit, then go back and move through another area to transfer. With the new system, those two actions will be located within the same menu level. Speech recognition commands Because speech recognition technology is not limited by numbers and symbols, it offers more choices than pressing a keypad. In the new system a member listening to menu options only has to remember a command, not an option and the corresponding number. Keypad options will still be available to members who do not want to use voice commands or are in a location where privacy is a concern. Shortcuts Frequent users can take advantage of shortcuts that are accessible from the main menu by saying a key phrase. A list of shortcuts will be provided in the January issue of Dollars & Sense and at www.slfcu.org closer to the launch date. “We’re trying to strike a balance between those who use the system often and will learn the shortcuts and those who use it rarely and will need full explanations,” says Kiko Contreras, Telecom Services Manager at SLFCU. CU@home enrollment automated, simplified To use the existing CU@home On the Phone, members need to request a Personal Identification Number (PIN). PINs can be obtained at any branch or by calling the Phone Center and will arrive by mail in 3-5 days. The new system will allow members to auto-enroll immediately and create their own PIN after providing some personal information for identification purposes. Once enrolled, they’ll be returned to their previous location in the system to continue. Existing CU@home On the Phone PINs will work with the new system. Account clarification The new system will also better distinguish between multiple sub-accounts. Users will be prompted to supply the account type and suffix they wish to access; the system will ask for more information if there is still ambiguity. by Becky Richards Albuquerque Sister Cities Builds Bridges, Impacts Bottom Line Member Company Profile Photos courtesy of Richard Buckler The Albuquerque Sister Cities Foundation is an organization of approximately 175 members/ volunteers with an outsized impact on the city’s international stature. Through a series of cultural exchange efforts it has shown its bottom-line value to economic development officials in city and state government. The Foundation is also a member company of the Credit Union and relies on SLFCU business services. “We build bridges, both for friendship and for economic development,” says the Foundation’s volunteer President Richard Buckler, who is also a fulltime programmer at SLFCU. A view of the Obon-Albuquerque Bridge in Sasebo, Japan during the annual Bon Festival. Continued on Page 2 Paying for College: Prepare for the FAFSA January is approaching and it’s time for high school seniors and college students to fill out the FAFSA, or Free Application for Federal Student Aid. These three commonly asked questions will get you started with the process. 1. Should I fill out the FAFSA? Yes! Everyone should file the FAFSA, even those who think: • You or your parents make too much money to qualify for aid. There is no income limit to qualify, and eligibility isn’t determined on income alone. • Only students with good grades get financial aid. Most federal aid programs don’t take students’ grades into consideration. • You’re too old to receive financial aid. Funds are awarded based on need, not age. • The FAFSA form is too hard to fill out. The online FAFSA has simple instructions and there are free chat and phone reps available to help you. • You filed the FAFSA last year, so you don’t need to do it again. You need to file the FAFSA every year to qualify for federal aid. 2. What documents will I need to fill out the FAFSA? • Your Social Security number and your parents’ Social Security numbers. • Your driver’s license number or your alien registration number. • Federal tax information or tax returns for you and your parents. If you don’t have this year’s numbers yet, you can estimate based on last year’s returns. • Records of untaxed income including child support, interest income, and veterans noneducation benefits for you and your parents. • Cash information including savings and checking balances, investments, and business and farm assets for you and your parents. 3. How do I get started? Visit www.fafsa.ed.gov for stepby-step instructions. You can also attend SLFCU’s “Planning for College” seminar on January 17 for an in-person overview. Register at www.slfcu.org/CollegeSeminar. by Dagny Cosby Sources: www.studentaid.ed.gov, www.fafsa.ed.gov SLFCU Can Help with College Debt Federal aid doesn’t always cover the full cost of college. SLFCU is here to help students who need additional funding. Private Student Loans can cover such costs as tuition, books, room and board, and computers. Visit www.slfcu.org/StudentLoan. For recent grads with student loans, SLFCU offers private student loan consolidation that can potentially reduce your rates and payments. Visit www.slfcu.org/Consolidation. Albuquerque Sister Cities Continued from Page 1 Buckler is an enthusiastic traveler and networker who has worked closely with Albuquerque Mayors Martin Chavez and Richard Berry and key economic development officials at the city, county, and state levels. Because the Foundation’s modest budget is supported in part by Albuquerque taxpayers, there must be a positive return on investment. “At the Tri-centennial Celebration in 2006 and the International Conference in 2010 we had seven of our nine sister cities represented here,” Buckler says. “Those groups brought millions of tourist dollars to Albuquerque, and Mayor Berry saw the value the organization adds.” It’s not just sporadic tourist spending that’s beneficial, according to Albuquerque/Bernalillo County Trade Alliance Manager Randy Trask. There’s a longer-term benefit to the city and state in real business agreements resulting in export and import business and the establishment of foreign offices for domestic companies. A brief trade mission with 10 traveling representatives typically costs around $10,000. With Sister Cities’ foreign contacts that number can be halved. “International trade development without the solid connections that Sister Cities gives us would be very costly,” Trask says. “Having nine sister cities means we can plan a visit, like the November Guadalajara trip, and rely on our sister city to arrange and, in many cases, even pay for accommodations, ground transport, interpreters, meeting coordination, etc.” The Guadalajara mission included Mayor Berry, plus representatives from New Mexico firms Bohannan Huston, Natural Illumination, and Peacock Myers. Bohannan Huston already has an office doing business in Guadalajara. For more information about Sister Cities, go to http://albuquerquesister-cities.org. by Tony Gardella From top: A sunset in Tel Aviv, Israel, near sister city Rehovot; paper cranes at a war memorial in the Nagasaki Prefecture of Japan, home of sister city Sasebo; a mosque near Gypjak, Turkmenistan, just west of sister city Ashgabat. Contact Us 2 All Services: (505) 293-0500 or (800) 947-5328. Press 0 for a CU Representative. Press 2 for lost or stolen cards. Fax (505) 237-3737 or (877) 256-3737. Livermore, CA, (925) 245-1645 Email: [email protected] • Website: www.slfcu.org • Editor: Dagny Cosby Routing Number 307083911 for direct deposits Submit concerns regarding CU policies and procedures, conflicts of interest, and/or fraud to SLFCU Supervisory Committee, PO Box 13045, Albuquerque, NM 87191 SLFCU Teen Published by CU Succeed Get the Most from Your SLFCU Visa Meagen Twyeffort had a difficult time finding a job last summer. She turned her experience into an article for CU Succeed, earning $100 for herself and $50 for her school. “I enjoy reading the [CU Succeed] newsletter and I realized that I could help others by sharing one of my experiences,” said Meagen of her decision to submit an article. She was excited when she found out that her article was selected and intends to put her earnings into her savings account. SLFCU members age 11-17 can check out the CU Succeed website at www.slfcu.org/CUSucceed to read great articles and tips, join CU Succeed, and submit their own articles. CU Succeed is a financial education program that sponsors an ongoing opportunity for teens to share their own ideas about finances, learn about spending, saving, and paying for college, and get paid for articles accepted for publication. To read Meagen’s article visit www.slfcu.org/Meagen. by Nicole Riner NMCUEF Scholarship The New Mexico Credit Union Education Foundation (NMCUEF) is accepting applications for scholarships for the 2013–2014 school year. Applicants must be New Mexico residents with a 2.8 GPA enrolled full-time as an undergraduate at an accredited institution in New Mexico. Last year, 122 students each received $1,000. The 2013-2014 scholarship application is available at www.slfcu.org/Scholarship. Completed applications must be submitted to the NM CU Education Foundation, not to SLFCU, and must be postmarked by Friday, February 22, 2013. Get cash back on everyday spending! SLFCU has a credit card that meets your needs. Visit www.slfcu.org, call 505.293.0500 or 800.947.5328, or stop by any branch. Members who use SLFCU credit cards know about our low rates, cash rebate options, and simple terms. Our Visa cards also offer a selection of consumer protection products that can save you money and provide peace of mind. For Visa Gold and Classic Cardholders: Don’t buy extra insurance next time you rent a car. Just pay with your SLFCU Visa card. With Visa’s Auto Rental Collision Damage Waiver, you can decline the rental company’s insurance option, and if something happens to the vehicle, Visa will reimburse you for costs incurred by theft or damage, including towing charges. See www.slfcu.org/Rental for complete details. Coverage is limited to up to 15-day rentals (31 days outside the US). Other restrictions apply. For Visa Gold Cardholders: Extend the life of your purchases. When you use your Visa Gold, your purchases are covered by Extended Warranty Protection, which increases the original manufacturer’s repair warranty up to one additional year on warranties of three years or less. To file a claim, you’ll need to provide copies of your Visa receipt, your store receipt, warranty details, and other information such as serial number. Or Visa’s Warranty Manager Service can keep this information on file for you. (See last paragraph for details.) Please note that some items, such as motorized vehicles, software, and medical equipment, are not eligible. Count on Visa emergency services when you’re traveling. If you’re a Visa Gold cardholder and run into problems when you’re far from home, Visa can help with referrals for: • • • • • • • Legal assistance Replacement tickets Help with lost luggage Prescriptions Translation services English-speaking doctors, dentists, and hospitals Emergency transportation home or to a medical facility Costs incurred through Visa Travel and Emergency Assistance Services are the cardholder’s responsibility. To take advantage of any of these services, call 800-VISA-911 (or call collect at 303-967-1096 outside the US). See www.slfcu.org/Gold and www.slfcu.org/Classic for complete details and disclosures. by Becky Richards Savings Yields Share Savings & Checking Share Savings $100 - $9,999 IRA Share Savings $5 - $9,999 Savings & IRA Share Savings $10,000 to $49,999 Savings & IRA Share Savings $50,000 or more Money Manager $500 or more Money Market Savings $2,500 - $9,999 $10,000 - $24,999 $25,000 - $49,999 $50,000 and over Term Share Certificates 6 to 11 months $1,000 minimum balance $1,000 - $49,999 $50,000 - $99,999 $100,000 - $199,000 $200,000 and over Loan Rates APY* 0.30 0.30 Rate 0.30 0.30 0.40 0.40 0.50 0.15 0.50 0.15 0.40 0.45 0.50 0.55 0.40 0.45 0.50 0.55 0.45 0.55 0.65 0.75 0.45 0.55 0.65 0.75 Term Share Certificates 18 month bump rate $2,000 minimum balance $2,000 - $49,999 $50,000 - $99,999 $100,000 - $199,000 $200,000 and over 24 to 35 months $1,000 minimum balance $1,000 - $49,999 $50,000 - $99,999 $100,000 - $199,000 $200,000 and over 48 month variable rate $1,000 minimum balance $1,000 - $49,999 $50,000 - $99,999 $100,000 - $199,000 $200,000 and over APY* Rate 0.65 0.75 0.85 0.95 0.65 0.75 0.85 0.95 APY* Rate 1.06 1.16 1.26 1.36 1.05 1.15 1.25 1.35 APY* Rate 0.45 0.55 0.65 0.75 0.45 0.55 0.65 0.75 New Vehicles Term To 36 months 61-84 months APR** As low as 1.99% As low as 2.89% Used Vehicles Term To 36 months 61-72 months APR** As low as 2.14% As low as 3.04% Vehicles from the current or two previous model years and mileage = <25,000 qualify for new car rates. Owner Occupied SmartValuetm 1st Mortgages † Term Rate (1st 5 Years) Rate (Remaining Term) APR 30 yr 4.19% 4.00% 4.07% 40 yr 4.19% 4.00% 4.06% Owner Occupied Jumbo SmartValuetm 1st Mortgages Term Rate (1st 5 Years) Rate (Remaining Term) APR 30 yr 5.19% 4.75% 4.85% 40 yr 5.19% 4.75% 4.83% Annual percentage yields and annual percentage rates as of 11/26/2012. Subject to change without further notice. *Penalty may be imposed for early withdrawal. ** Non-variable rate loans, 100% financing available including tax, title, license and extended warranties. Available rate is based on credit history and term and may be higher than rates listed here. All loans subject to credit approval. Rates subject to change without notice. † Rate and payments adjust only once every 5 years. Rate is variable and can increase by no more than 2% every five years with a lifetime cap of 5%. 4.0% floor rate applies at first adjustment. Since the index in the future is unknown, the Rate Remaining Term displayed is based on the current index plus margin (fully indexed rate) as of the date above. Federally insured by NCUA 3 Dollars & Sense ® CU@home On the Phone Improvements Paying for College: FAFSA Prep Get the Most Out of Your Visa Card PRSRT STD US POSTAGE PAID ALBUQUERQUE, NM PERMIT NO 417 PO Box 23040, Albuquerque, NM 87192 Holiday Help for Those in Need Take Sandy When You Travel Keep in mind those in need during this holiday season and consider giving back to a local charity. To make a cash donation to one of the charities below, please call the Phone Center at 505-293-0500 or 800-947-5328. Check out the “Where in the World is Sandy?” photos at www.facebook.com/SLFCU to see where Sandy the Lab has been. Take a photo of Sandy while you’re traveling during the holidays and send it to [email protected] and your photo may be posted too. Roadrunner Food Bank SLFCU partners with Roadrunner Food Bank yearly to collect non-perishable foods for hungry New Mexico families. Visit any New Mexico branch through December 31 to make a food donation, or donate online or volunteer at www.rrfb.org. The American Red Cross Our members have generously supported Red Cross responses to disasters for over 12 years, including the recent devastation from Hurricane Sandy. Donate or volunteer at www.redcross.org. Shoes for Kids For over 50 years, this Sandia National Laboratories employee program has been buying shoes for needy kids in Albuquerque during December. Make a donation at any branch or by calling the Phone Center. On the Calendar December 22–January 1 Osuna branch closed. Monday, December 24 Kirtland and Livermore East branches closed. All other branches close at 1 pm. Tuesday, December 25 Christmas - All branches closed. December 26–31 CU Auto Used Car Sale 9 am–5 pm • 5901 San Mateo Blvd. NE, Albuquerque Shop CU Auto Sales’ inventory of late model used cars. Monday, December 31 New Year’s Eve - All branches close at 3 pm. Tuesday, January 1 New Year’s Day - All branches closed. Sandy the Lab stuffed animals are sold at all SLFCU branches for $10 each. Proceeds benefit the UNM and Oakland Children’s Hospitals. 2013 Seminar Schedule SLFCU’s January–June 2013 Seminar Schedule is now available at www.slfcu.org/Events. Upcoming seminars include Planning for College, First Time Home Buying, Investing 101, Teen Financial Education, Retirement Income Planning, and much more. All of SLFCU’s financial education seminars are provided for free. Holiday Wire Transfer Cutoff Times Wire transfer requests must be submitted by 11 am on December 24 and 1 pm on December 31 due to abbreviated holiday hours. Transfer requests submitted prior to the cutoff will be processed same-day. Transfers submitted after the cutoff will not be processed until the next business day that the credit union is open. CU@home® Online and Move Money will continue to operate as usual during the holidays.
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