Options Counselor RESPONSIBILITY Connect older adults in Northern Ottawa County to essential resources to promote their independence and well being. Assist as needed, make appropriate referrals and follow up to see that need has been addressed. Trained to perform the tasks of a Medicare Medicaid counselor. This position is part time at 26 hours per week. KEY TASKS 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Receive calls, emails or in person requests for information and assistance to address a human service need. Provide support the Medicare Medicaid Assistance Program (MMAP). Identify potential eligibility of Federal, State and local programs and assist as needed or make appropriate referrals. Maintain knowledge base of community resources. Empower by educating through presentations, workshops or technology. Maintain/schedule outreach opportunities in outlying areas. Collaborate with area agencies. Follow up requests for assistance to see if needs have been met. Attend meetings, conferences and webinars as required. Maintain complete and accurate documentation. Collect and report data as required. Maintain annual MMAP certification status. Knowledge of: 1. Eligibility guidelines for Federal, State and local programs. 2. Medicare, Medicaid, Social Security and community resources. 3. Health Insurance Portability and Accountability Act (HIPAA) 4. Interests and needs of older adults. Skills in: 1. 2. 3. 4. 5. 6. 7. Active listening, interviewing and problem solving. Excellent interpersonal communication skills. Resourceful Advocacy. Responding to complex problems in a non-judgmental fashion. Participating as a member of a team. Computers and related technology. Research. Qualifications: 1. 2. 3. 4. Bachelor’s degree in a human service field or Associates degree and at least two years related experience. Successful completion of MMAP certification training which may require overnight travel. Excellent references. Reliable personal transportation. Other requirements: Must possess a valid Michigan Drivers license with satisfactory driving record and reliable transportation. Undergo a national criminal background check. Ability to lift 30 pounds.