Job Description: PROGRAM MANAGER
Job Description: PROGRAM MANAGER We are currently seeking a PROGRAM MANAGER to grow with us. General Attributes: Have you read the Go Giver? We’re looking for a smart PROGRAM MANAGER who understands how to serve others and make a difference in the world. Friendship Tours World Travel offers exceptional experiential learning abroad and social entrepreneurial programs for students and teachers traveling in countries recovering from conflict. We are a small teacher-founded company dedicated to meaningful experiential education for students in grades 7-12 and community colleges traveling on short-term, faculty-led tours. We engage travelers with the living history and modern culture of peaceful countries once at war. We enrich the lives of our travelers and our team, benefit the communities we serve, and build cultural bridges that lead to greater global understanding and cooperation. We require professionalism, quality and integrity across all of our operations; we value the safety of our travelers above all else. Our team is passionate about our work, global education and ensuring a life changing experience for our travelers. Job Summary: Our Program Manager provides a continual source of support to our client schools, parents and travelers throughout the tour planning process, working to ensure that each group enjoys the highest quality travel experience on their Friendship Tour. The Program Manager is knowledgeable and passionate about our programs and dedicated to our client schools, teachers and students. S/he works together with our Sales Team to prepare, manage, and confirm every aspect of the final itinerary for each client school group, keeping in constant communication with teachers leading up to, during, and after the tour. Program Manager also maintains strong, positive relationships with vendors and suppliers, coordinating contracts and confirming negotiations related to travel arrangements. Specific competencies include Superior organization of internal file maintenance Invoicing of client schools and travelers Bi-monthly communication of accounts receivable / payable to the bookkeeper Updating trip budget spreadsheets Verification and quality control of trip documentation and logistics Timely correspondence to client school teachers Manages assembly of trip binders and travel packages Learns and improves internal operations using applications of ZoHO CRM Friendship Tours World Travel~ 5142 Hollister Ave #25 Santa Barbara, California, 93111 www.friendshiptoursworld.com Job Description: PROGRAM MANAGER Essential Duties and Responsibilities: 50% Internal Operations Support: Track invoices, accounts payable and student enrollment. Communicates with parents and teachers to ensure full registration and payment deadlines are met. Maintains master spreadsheets for each trip ensuring all information is up to date and accurate with pricing and traveler information. Prepares MOUs for client schools for CEO review and approval. Provides bi-monthly updates on trip projections, deposits and payment documentation to bookkeeper. 40% Travel Logistics & Vendor Liaison: Manages and updates client school website portal. Extracts traveler data from website to maintain superior internal file organization. Verifies trip logistics, interfaces with travel vendors to ensure final itinerary accuracy, flight patterns and trip legs are sensible. Secures travel insurance for each group. Registers each traveler with the STEP State Department website Confirms with in-country vendors to ensure everything scheduled on the itinerary is fulfilled, including extra-curricular and NGO /community service projects. Destination countries include: Vietnam, Cambodia, Laos, Myanmar, Rwanda, Cuba. 10% Trip Documentation Support: Prepare data for chaperone binders from online travelers’ application, ensuring all information is included and complete for compliance with safety standards. Supervise chaperone binder assembly, ensuring that student travel packets and chaperone safety binders are accurate and printed within budget. Supplemental Duties and Responsibilities: Other duties as requested, directed or assigned. Education and Experience: Bachelor’s degree preferred Prefer a minimum of 2 years of experience in relevant industry Ability to handle multiple tasks and prioritize them to meet strict deadlines Exceptional customer service and organizational skills and abilities Excellent communication skills, written and verbal Computer aptitude and abilities; solid foundation in the Microsoft Office suite with emphasis in Excel; and internet search skills. Knowledge of ZoHo CRM a plus Work Environment: Virtual Office The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment offer or agreement between the employer and employee and is subject to change as the needs of the employer and requirements of the job change. Friendship Tours World Travel~ 5142 Hollister Ave #25 Santa Barbara, California, 93111 www.friendshiptoursworld.com Job Description: PROGRAM MANAGER Friendship Tours is an Equal Opportunity/Affirmative Action Employer, and considers all applicants without regard to race, color, religion, creed, national origin, citizenship status, gender, disability, genetic information, sexual orientation or veteran status. General Requirements for Traveling with Friendship Tours: Completion of Chaperone Training: a willingness to engage in the adventure and challenge of international travel with energetic young people Dedication to keeping students safe and healthy; supporting teachers to provide appropriate supervision and follow Emergency Action Plan in a crisis Representing Friendship Tours in all communities; being role models and mentors for the travelers and providing a positive working environment for other team members Background criminal check verification of fitness to supervise students Excellent work ethic and commitment to Friendship Tours’ Mission Compensation: 35 hours per week/ $2360.00-$36225.00 per month, DOE 90-day training trial phase as Independent Contractor with bimonthly performance reviews Salary increase with positive reviews and company sales goal achievement To apply, send your resume to [email protected]. At the top of your cover letter, list your 2‐3 most relevant key strengths for the position—including your industry knowledge and passion. We look forward to hearing from you! Applicant review process: We will collect resumes, review them and respond before May 5, 2015. Interviews begin the week of May 12, 2015. We won’t leave you wondering where you stand. Friendship Tours World Travel~ 5142 Hollister Ave #25 Santa Barbara, California, 93111 www.friendshiptoursworld.com
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