The Benefits of Using a Travel Management Company University of Oregon ! Kyle McWhirter Chief Executive Officer PanAm, Inc. What’s Trending in the Travel Industry Service Technology 1960's 1970's 1980's 1990's 2000's 2010's Wide Proliferation of Online Travel Sites Overseas Call Centers Support Long Hold Wait Times Increased Rogue Bookings Decentralized Travel Programs Reliance on Airline ‘Customer Service’ More Mergers = Less Choice } • • • • • • • Demand for Modern Travel Management More than Leisure Travel - More Than Simply Travel Agents Honeymoons Cruises Theme Parks Travel is Complex Travel is Disruptive Travel is still Personal 7.6 Million Schedules 137 Million Fares Updated Hourly 563 Million Fare Rules } U N D E R S TA N D I N G H I G H E R E D U C AT I O N T R AV E L E R S It May Not Be Rocket Science, but… Study Abroad Conference Travel Grant / Research Group Trips Sports / Athletics Assisting Your Travelers Throughout The Entire Journey Trip Planning Pre-Trip Destination Briefs Visa / Passport Assistance 24/7 Assistance Worldwide Medical Alerts Proactive Traveler Outreach Provide Location Awareness Emergency Services Providing Trip Continuity How TMC’s Help with Ensuring Duty of Care Ensure Trip Itinerary Details are Current & Accurate Protect Personally Identifiable Information (PII) & Ensuring Purchasing Card Industry (PCI) Compliance Mitigate Financial Exposure to Change Fees & Unauthorized Purchases } Prevent Unauthorized Bookings to Restricted & Denied Locations Disconnected Booking Data (rogue bookings) increase risk for downline travel disruptions. Centrally managed bookings allow for re-accommodations with air, transit and lodging providers in real time. ! Provide Real Time Re-Accommodation for Disruptions to Traveler Itineraries Monitoring travel issues and provide ondemand re-routings often before the travelers are aware of problems. How TMC’s Serve the Many Masters of Higher Ed Travel Arranger Risk Officer Travel Manager Procurement Travel Policy Finance Travel Preference Traveler The Bottom Line We Listen We Answer The Phone We Don’t Sleep We Don’t Make You Wait We Care We Flex Our Muscles We Negotiate Deals We Save You Money We Make Travel Less @*$!# Questions from the Audience…