Consumer Warranty Information 2013 U.S. Motorcycles and Scooters

Consumer Warranty
Information
2013 U.S. Motorcycles
and Scooters
BMW Motorrad
USA
©2013 BMW of North America, LLC
Logo and trademark are registered
Printed in U.S.A.
7/12
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MCS-013
BMW of North America, LLC
Woodcliff Lake, NJ 07677-7731
5/13/13 2:40 PM
Notice
The “National Traffic & Motor Vehicle Safety Act of 1966” requires
manufacturers to be in a position to contact the vehicle owners when a
correction of a product defect becomes necessary. At the time of resale
of this motorcycle, fill in and mail this postcard to BMW NA. If a change
of address takes place, also notify BMW NA via this postcard.
For immediate updates or if there are no cards left please contact the
BMW Customer Relations Center at: 1-800-831-1117
The information supplied by you will be used by BMW to update new
owner and customer information. Rest assured that we will not rent or sell
your personal information to anyone. To see our privacy policy please go
to http://www.bmwmotorcycles.com/privacy.html or call 1-800-831-1117.
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Table of Contents
PAGE
Contents...........................................................................................................1
Responsibilities of Ownership......................................................................2
BMW Customer Satisfaction.........................................................................4
Customer Assistance Notification................................................................7
Customer Warranty Information............................................................. 9-26
Emission Control Maintenance Schedule..........................................27-32
Change of Ownership.......................................................................................
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Responsibilities of Ownership
Dear BMW Owner;
Congratulations on the purchase
of your new BMW. Whether you
have just purchased your first BMW
or you are a previous owner, we
hope your new BMW will live up
to your expectations in every way.
The proper care and service of
your new BMW is essential to its
safe, dependable operation, longevity and to the protection of your
investment.
Your BMW is covered by a new
motorcycle and scooter limited
warranty, noise emission warranty/tampering provisions and an
emissions related defect warranty.
Detailed warranty ­information is
contained on pages 9-26.
Our Customer Relations and Services Department, now accessible
via a toll free number, is at your
­service. The phone number is 1-800831-1117.
We recommend that you place all
the service needs of your BMW in
the hands of your BMW motorcycle
and scooter dealer who has made
a ­substantial investment in Service
Training, ­Special Tools, Diagnostic
Equipment and Original BMW
Parts. ­Certified Technicians perform
high quality repairs in a minimum
amount of time.
BMW personnel work closely with
BMW dealers to maintain the highest standards for their service and
parts department.
This booklet is provided by BMW
Motorrad USA to inform you of
­applicable motor­cycle and scooter
warranties.
BMW manufactures its motorcycles and scooters to high production quality standards. Your
Rider’s Manual for your BMW will
provide information on operating
instructions, safety and riding hints,
­general specifications, as well as
care and maintenance procedures
and ­intervals.
The finish of your BMW will be
enhanced by regular washing
with approved cleaning products,
avoiding high pressure washing
systems, and touching up any stone
chip damage immediately. Since
paint finishes are susceptible to
fading from environmental influences, we strongly recommend that
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your BMW remain covered when
not in use. Your authorized BMW
motorcycle and scooter dealer sells
a complete line of care products
approved by BMW Motorrad USA.
Safe operation of the disc brake
sy ste m o n yo u r m o to rcycle or scooter will be
realized by following BMW’s recommendation to change brake fluid
bi-annually regardless of mileage.
More frequent changes may be
dictated by the climatic severity of
your geographic location.
When your motorcycle or scooter
is not in regular use, the Rider’s
Manual gives you suggested steps
in the proper storage of your BMW
and specific instructions regarding
the care of your vehicle’s battery.
The effort you make to provide
regularly scheduled mainten­ance, proper care for the finish
and consistent annual servicing
will reward you with years of safe
and reliable enjoyment of your
BMW. Always carry your vehicle
documentation when traveling.
BMW Motorrad USA
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Consumer Satisfaction
• Customer Relations and Service
4
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BMW Customer Relations and Service
Your satisfaction with our product
and the services provided by authorized BMW motorcycle and scooter
dealers is of great importance to us.
We take great pride in our product, as
does the BMW dealer who services
it. If you should ever have a question
regarding your BMW dealer’s service
or your BMW’s performance we
recommend that you contact your
authorized BMW motorcycle and
scooter dealer.
When contacting an authorized
BMW motorcycle and scooter dealer
we suggest ­that, depending upon the
­nature of your contact, you discuss the m
­ atter with either the
Sales, Service, or Parts Manager.
Since all matters will be resolved at the BMW motorcycle
and scooter dealer’s level, it is
important that they be given
the opportunity to provide a
solution. Should you feel that
you were not provided with the
proper response, we urge you to
contact the General Manager or
BMW dealer principal.
Despite the best intentions of all parties, a misunderstanding may occur
between you and your BMW motorcycle and scooter dealer. Should
this ­occur and you require further
assist­ance, you may wish to con-
48858 BMW MCWB_Txt.indd 5
tact BMW Motor­rad USA, Customer Relations and Service
Dept., at 1-800-831-1117. When
calling, we ask that you provide the
following information:
1. Your name, address and telephone number.
2. Vehicle Identification Number
(last seven digits).
3. Vehicle’s delivery date and mileage.
4. Selling BMW dealer’s name.
5. Servicing BMW dealer’s name.
6. Description of the problem.
A BMW Motorcycle and Scooter
Customer Relations and Service
Representative will carefully review
all the facts involved and let you
know what further action will be
taken in conjunction with your BMW
dealer. Please remember: the first
step in resolving a complaint is
to contact the authorized BMW
motorcycle and scooter dealer
that performed the work on your
vehicle. They have the equipment
and the personnel necessary to
achieve this goal.
We are confident that every ­effort
will be made to ensure your
­satisfaction.
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Consumer Warranty Information
• Limited Warranty 2013 Models
• Noise Emissions Warranty/Tampering Provisions
• Emissions Related Defect Warranties (2)
• Limited Warranty
Original BMW Motorcycle Parts which include the following:
— Parts replaced at the BMW motorcycle and scooter retailer
— Parts sold over the counter
— Parts purchased mail order
• Limited Warranty
Original BMW Motorcycle Rider’s Wear
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Customer Assistance Notification
During a specified period, (usually
the earlier of 12 months or 12,000
miles, though this period varies by
state), some states require us or
our authorized BMW motorcycle and scooter dealer,
to repair in a reasonable number of attempts, any defect or
condition which substantially impairs the use, value, or safety of a
new vehicle sold, leased, or registered in that state for personal or
family use.
A “reasonable number of attempts” has been defined as (i)
two or more attempts to repair the
same defect (this may vary by
state) or (ii) that the same defect
has caused the vehicle to be out
of service for more than 20 days
(this period may vary by state),
except for delays created by conditions beyond our control.
If we are unable to correct a defect
or condition covered by these
statutes in a reasonable number
of attempts, we are obligated ­either
to replace the vehicle or reimburse
the owner/lessee in an amount
equal to the purchase price or
lease payments paid by the
owner/lessee, less that amount
directly attributable to use of the
vehicle by the owner/lessee.
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You should send written notification directly to BMW of
North America, LLC of the existence of an alleged defect.
Send written communication to:
BMW Motorrad USA
Customer Relations and
Service Department
P.O. Box 1227
Westwood, NJ 07675-1227
or call
1-800-831-1117
BBB Auto Line
If your concern is still not resolved
to your satisfaction, BMW offers
additional assistance through BBB
AUTO LINE in ARKANSAS, CALIFORNIA, IDAHO, IOWA, GEORGIA, MINNESOTA and PENNSYLVANIA. BBB AUTO LINE is a ­
dispute resolution program administered by the Council of Better Business Bureaus. BBB AUTO LINE
resolves disputes through mediation or arbitration. Mediation is an
informal proceeding whereby a
neutral third party (mediator) helps
the parties to find an acceptable
resolution. Arbitration is also an
informal proceeding in which an
impartial third party renders a decision after a hearing at which both
parties have an opportunity to be
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heard. You can select mediation or
arbitration or both.
The program is free of charge to you,
the consumer, but there are some
minimum requirements for participation in the program. Please contact
BBB AUTO LINE at the address or
phone number listed below for more
details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
(703) 276-0100
If you wish to use the program and
you qualify for participation, you will
be required to provide the following
information:
➢ Your name and address
➢ The vehicle identification number
(VIN)
➢ The make, model and year of
your vehicle
➢ A description of the problem
with your vehicle.
BBB AUTO LINE will also ask you
for other information that may help
resolve your concerns, such as the
purchase price of your vehicle, any
mileage at the time of purchase, the
current mileage, and copies of repair orders.
BBB AUTO LINE will notify you when
your claim has been filed. If you
decide to arbitrate you may attend
the hearing in person or by telephone. You may bring witnesses
and give supporting evidence. You
may also submit your claim in writing and ask for a decision on the
documents you submit, without
attending a hearing. BBB AUTO
LINE will usually render a decision
within 40 days from the time you
file your complaint. The decision is
binding on BMW if you decide to
accept it. BMW must comply with
the decision within the time frame
specified by the arbitrator.
Important: You must use BBB
AUTO LINE before asserting in
court any rights or remedies created by the Magnuson Moss Warranty Act, (“The Act”) 15 U.S.C.
Sec. 2301, et seq. You may also
be required to use BBB AUTO
LINE before seeking remedies under your state’s “Lemon Law”. If
you choose to seek redress by
pursuing rights and remedies not
created by Title 1 of Magnuson
Moss Warranty Act, prior resort to
the BBB AUTO LINE is not required
by any provision of the Act.
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Limited Warranty —
BMW Motorcycles and Scooters, 2013 Models
(Valid only in the U.S.A.)
BMW of North America, LLC
(“BMW NA”) warrants to the first retail purchaser and each subsequent
purchaser of 2013 US specification
BMW Motorrad USA motorcycles
and scooters, imported by BMW
NA or sold through the BMW NA
Military Sales Program to be free
of defects in materials or workmanship for a period of three (3) years
or 36,000 miles (whichever occurs
first), commencing with the date
the vehicle is delivered to its first
retail purchaser, or, if the vehicle
is first placed in service as a BMW
Press vehicle, BMW Employee
Lease vehicle, BMW demonstrator,
BMW display vehicle, BMW Fleet
vehicle or BMW dealer demonstrator prior to sale at retail, on the date
the vehicle is first placed in such
service.
To obtain service under this warranty, the vehicle must be brought,
upon discovery of the defect, to the
workshop of any authorized BMW
motorcycle and scooter dealer. This
BMW dealer will, without charge
for parts or labor, either repair or
replace the defective part(s) using
new or authorized remanufactured
parts. The decision to repair or
replace said part(s) is solely the
prerogative of BMW NA. Parts for
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which replacements are made
become the property of BMW NA.
BMW NA makes no other express
warranty on this product except the
warranty as to the emission control
system. The duration of any
implied warranty of merchantability, is limited to the duration
of the express warranty herein.
BMW NA hereby excludes incidental and consequential damages, including loss of time, inconvenience, or loss of use of the
vehicle, for any breach of any express or implied warranty, including implied warranty of merchantability that may be applicable to this product. Some states
do not allow limitations on how long
an implied warranty lasts, or the exclusion or limitation of incidental or
consequential damages, so the
above limitations and exclusions
may not apply to you.
This warranty gives you specific ­legal
rights, and you may also have other
rights, which vary from state to state.
Any legal claim or action arising from
any express or limited warranty contained herein must be brought within
12 months of the date it arises.
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The following items are warranted for defects in material and
workmanship only for the first 6
months:
• Halogen, Xenon and LED bulbs
The following items are warranted for defects in material and
workmanship only for the first
12 months:
• Paint and powder coat finishes
• Chrome
The following items are warranted for defects in material and
workmanship only for the first 24
months:
• Battery
This warranty does not apply
to the following:
a) Maintenance Services: This
includes scheduled maintenance,
such as oil changes, wheel balancing; mechan­ical adjustments or repairs that become necesary
through normal wear and tear
such as throttle body synchronization, poly V-belt adjustments
or steering bearing adjustments;
or periodic maintenance such
as input and Paralever drive shaft
spline ­lubrications.
b) Service and Wear Items: This includes the replacement of light
bulbs, brake pads, linings and ­rotor
assemblies, clutch plates, steering
head, wheel and swing arm bearings and ball joints, fuses, control
cables, poly V-belt replacement,
drive chains, belts, sprockets and
pulleys, exhaust pipes and mufflers for discoloration of ­finish and
rubber items such as hand grips,
heated hand grips, foot rests, foot
shift and control cable shields.
c) Batteries: Batteries that exhibit
signs of neglect and/or overcharging.
d) Tires: Tires and tubes are warranted by their respective manufacturer for d
­ e­fects in materials
and workmanship.
e) Garmin Products: Garmin products, manufactured by Garmin International and marketed by BMW
NA through BMW or for “Motorcycle” dealers are warranted by
their manufacturer, Garmin Inter­
national, for defects in material and
workmanship. Please refer to the
warranty information provided with
these products for further details.
f) Improper fuel usage: Only use
fuel advertised to have adequate
detergency and low alcohol (maximum 10% ethanol) content.
Please refer to your owner’s manual
for important information on the
fuel recommended for use in your
vehicle. Use of fuels with insufficient detergent and/or excess alcohol can cause driveability problems
that necessitate cleaning intake
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valves and fuel injection valves,
and, when applicable, adjusting the
engine idle. We suggest having this
work performed by your authorized
BMW dealer, perhaps while regular
maintenance is performed. Your
BMW dealer can also recommend
a gasoline additive that will provide
sufficient detergency. While this
recommended unscheduled maintenance is not required in order to
maintain the emission warranty,
cleaning of intake valves or, when
applicable, fuel injection valves, or
adjustment of engine idle, necessitated by use of inappropriate
fuel, it is not covered by warranty
because no defect in material or
workmanship or component failure
is involved.
g) Failure to Service: This includes, but is not limited to, damage
attributable to failure to perform
maintenance services at the spec­i­fied intervals or in accordance with
the instructions in the Rider’s
Manual. Proof must be provided
either by a paid invoice copy or
by the appropriate boxes in the
Rider’s Manual completed by an
authorized BMW dealer.
h) Damage: This includes, but is not
limited to, damage resulting from
negligence, improper treatment,
extreme lack of use or improper storage, the installation and use of side
cars, three wheel conversions,
48858 BMW MCWB_Txt.indd 11
trailer hitches, the towing of trailers
of any description, acci­dents or improper accident damage repairs,
corrosion from road salts, battery
acid, cleaning agents, environ­mental
influences, or treatment contrary to
the ­Riders Manual.
i) Non-BMW Parts: Damage to a
component or assembly due to the
installation of replacement parts
with specifications that differ in any
material respect from Original
BMW Parts.
j) Towing: Limited towing assistance is available through the BMW
Motorcycle Roadside Assistance
Plan.
The warranty shall be null and
void if:
1.The motorcycle or scooter
is used in any competitive
events.
2.The motorcycle or scooter has
been declared a total loss or
sold for salvage purposes.
3.If the Vehicle Identification
Number has been altered or
cannot be read.
4.Any performance accessory or
components attached to the
vehicle alters the original engineering and/or operating specifications which results, or
may result, in damage to other
original components.
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Noise Emissions Warranty
BMW of North America, LLC warrants that the noise emission
­e xhaust system originally installed on this vehicle meets, at
time of sale to first purchaser,
applicable U.S. EPA noise emission standards ­under the Federal
Test Procedure.
Tampering With Noise Control
System Prohibited
Federal Law prohibits the following
acts or the causing thereof:
1.The removal or rendering inoperative by any person other than
for purposes of maintenance,
repair or replacement of any device or element of design incorporated into any new motorcycle
for the purpose of noise control
prior to its sale or delivery to the
ultimate purchaser or while it is
in use, or
2.The use of the motorcycle after such device or element of
design has been removed or rendered inoperative by any person.
Among those acts presumed to
constitute tampering are the acts
listed below:
• Change of intake cross-section.
• Alteration and/or removal of airfilter housing and/or air-filter.
• Disconnection of intake manifold
from air-filter housing.
• Use of air-filter elements of
smaller size or volume.
• Alteration and/or removal of
exhaust system or components
thereof.
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Summary of BMW Limited Warranties
2013 Model Year
New BMW
36,000
Motorcycles
Miles
and Scooters
California
Emission
Related
Defect
Warranty
Federal
Emission
Related
Defect
Warranty
Original
BMW
Motorcycle
Parts
18,700
Miles
18,700
Miles
Unlimited
Mileage
Original
BMW
Riders’ Wear
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01234
5
Years
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California Emissions Related Defect Warranty
5 Year/18,700 Miles (30,000 Kilometers)
(Valid only for motorcycles and scooters sold
and registered in the State of California)
California Emission Control
Warranty Statement
Your Warranty Rights and
Obligations
The California Air Resources
Board and BMW of North America, LLC (BMWNA) are pleased
to explain the emission control
system warranty on your 2013
motorcycle or scooter. In California, new motor vehicles must
be designed, built and equipped
to meet the State’s stringent antismog standards. BMW NA must
warrant the emission control s
­ ystem
on your motorcycle for the periods
of time listed below provided there
has been no abuse, neglect or improper maintenance of your motorcycle.
Your emission control system may
include parts such as the fuel-injection system, the ignition system,
and engine computer. Also included
may be hoses, belts, connectors
and other emission-related assemblies.
Where a warrantable condition exists,
BMW NA will repair your vehicle at
no cost to you including diagnosis,
parts and labor.
Manufacturer’s Warranty
Coverage:
—For 5 years or 18,700 miles
(30,000 kilometers) whichever
occurs first:
If an emission-related part on
your vehicle is defective, the part
will be repaired or replaced by
BMW NA. This is your emission
control system DEFECTS WARRANTY.
Owner’s Warranty
Responsibilities:
—As the vehicle owner, you are responsible for the performance of
the required maintenance listed
in your Rider’s Manual and/or in
this booklet. BMW NA recommends that you retain all receipts
covering maintenance on your
vehicle, but BMW NA cannot
deny warranty solely for the lack
of receipts or for your failure to
ensure the performance of all
scheduled maintenance.
—You are responsible for presenting your vehicle to an authorized
BMW motorcycle and scooter
dealer as soon as a problem exists. The warranty repairs should
be completed in a reasonable
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amount of time, not to exceed
30 days.
—As the vehicle owner, you should
also be aware that BMW NA
may deny you warranty coverage if your vehicle or a
part has failed due to abuse, neglect, improper maintenance or
un­approved modifications.
If you have any questions regarding
your warranty rights and responsibilities, you should contact:
BMW Motorrad USA, Customer
Relations and Service Dept.,
P.O. Box 1227, Westwood, NJ
07675-1227 or call: 1-800831-1117, or the California Air
Resouces Board, 1001 I Street,
Sacremento, CA 95812.
BMW of North America, LLC warrants to the first purchaser and each
subsequent purchaser that this
vehicle is designed, built, and
equipped so as to conform at
the time of sale with all California
Air ­Resources Board emission
regulations applicable at the time of
manufacture and that this vehicle is
free from defects in materials and
workmanship which cause it to fail
to conform with applicable regulations within the first 5 years or 18,700
miles (30,000 kilometers), whichever
occurs first.
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The 5 year/18,700 mile (30,000
kilometers) warranty period shall
begin on the date the motorcycle
or scooter is delivered to the first
retail purchaser or, if the vehicle is
first placed in service as a BMW
Press vehicle, BMW Employee
Lease vehicle, BMW motorcycle
or scooter demonstrator, BMW
Display vehicle, BMW Fleet vehicle or BMW motorcycle and
scooter dealer demonstrator prior
to sale at retail, on the date the vehicle is first placed in such service.
To obtain service under this warranty, the motorcycle or scooter
must be brought, upon discovery of the defect, to the workshop of any authorized BMW
motorcycle and scooter dealer.
This BMW motorcycle and scooter dealer operator will, without
charge for parts or labor (including
diagnosis), either repair or replace
the defective part(s) and other
parts affected by the failure of the
warranted part, if any. The deci­sion to repair or replace said
part(s) is solely the prerogative of
BMW of North America. Parts for
which replacements are made
become the pro­­­­p­­­­erty of BMW of
North America.
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You are responsible for the performance of all required maintenance.
A failure caused by the lack of required maintenance will not be
covered. However, BMW NA will
not deny warranty coverage if the
lack of required maintenance was
not the cause of the failure.
BMW of North America strongly
urges that the vehicle be maintained and serviced (at the owner’s
expense) as prescribed in the maintenance schedule for the BMW
Emission Control System. The required maintenance intervals for
your model can be found under the
Emission Control Maintenance
Schedule in this ­booklet.
It is recommended that any replacement parts used for maintenance,
repair or replacement of emission
control systems be Original BMW
Parts or Original Remanufactured
BMW Parts. The owner may elect
to have maintenance, replacement
or repair of the emission control
devices and systems perf o r m e d b y a n y m o to rcycle or scooter repair establishment or individual, and may
elect to use parts other than Original BMW Parts or Original Re­manu­­­­­­­f actured Parts for such
mainten­ance, replacement or repair without invalidating this warranty; the cost of such service or
parts, however, will not be covered
under the warranty except in
cases of emergency.
Use of replacement parts which are
not of equivalent quality may impair
the effectiveness of emission control systems. If other than Original
BMW Parts or Original Remanufactured BMW Parts are used for
maintenance, replacement or repair
of components affecting emission
control, the owner should obtain assurances that such parts are warranted by their manufacturer to be
equivalent to Original BMW parts in
performance and durability. BMW
NA assumes no liability under this
warranty with respect to parts other
than Original BMW Parts and Original Remanufactured BMW Parts.
However, the use of non-BMW replacement parts does not invalidate
the warranty on other components
unless non-BMW parts cause
damage to warranted parts.
In the case of emergency where
an authorized BMW motorcycle
and scooter dealer is not available, repairs may be performed
at any available service establishment or by any individual
using any replacement part.
A part not being available or a
repair not being complete within 30
days constitutes an emergency.
BMW NA will reimburse the owner
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for such repair (including diagnosis) not to exceed the manu­facturer’s suggested retail price of
all warranted parts replaced and
labor charges based on the manu­
fac­turer’s recommended time allowance for the warranty repair and
the geographically appropriate
hourly labor rate that are covered
under this warranty. Replaced
parts and paid invoices must be
presented at a BMW motorcycle
and scooter dealer as a condition
of reimbursement for emergency
repairs not performed at a BMW
motorcycle and scooter dealer.
BMW recommends that you retain
all receipts and maintenance
records as proof of maintenance
and service or filling in the appropriate boxes in the Rider’s Manual
and/or this booklet. Further, maintenance, replacement, or repair
of the emission control devices
and systems may be performed
by any motor­­cycle or scooter repair establishment or ­in­­­dividual
using any equivalent part without invalid-dating the ­warranty.
The following list of components are
covered by this limited Emission
Control Warranty. The specific part
application-combination may vary
according to model.
48858 BMW MCWB_Txt.indd 17
1. Air/Fuel Metering System
—Intake stub pipes
—Fuel injection valves
—Fuel pressure regulator
—Throttle position sensors
—Engine control module
—Engine coolant temperature
sensor
—Intake air temperature sensor
—Intake manifold assembly
—Throttle body
—Oxygen sensor
—Idle speed control valve
2. Ignition System
—Ignition control module/
engine control module
—Ignition coil
—Ignition wires
—CD ignition control module
3. Crankcase Ventilation System
—Oil filler cap (sealed)
—Crankcase ventilation system
—Oil separator
4. Evaporative Emission Control
System
—Fuel tank
—Fuel filler cap
—Evaporative pressure valve
—Evaporative solenoid valve
—Evaporative emission canister
5. Miscellaneous
—Hoses, clamps, fittings, gaskets, seals, connectors and
tubing for the above systems.
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6. Catalyst
7. Air Injection System
—Pulse air valve with air cut-off
The following items are covered
by the Limited Emission Control Warranty, but must be replaced at the recommended service interval at the customer’s
expense.
— Spark plugs
What is not covered:
This warranty does not cover
malfunctions caused by any of the
following: accident, flood, misuse,
improper adjustment, modification,
alteration, tampering, disconnection, improper or inadequate
maintenance, the use of leaded
fuel or fuels containing more than
10% ethanol, or other oxygenates
with more than 2.8% oxygen by
weight (i.e., more than 15% MTBE
or more than 3% methanol plus an
equivalent amount of cosolvent).
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Emissions Related Defect Warranty 5 Year/
18,700 Miles (30,000 Kilometers)
(Valid only in the U.S.A.)
In accordance with the provisions of
Section 207(b) of the Clean Air Act,
BMW of North America, LLC (“BMW
NA”) warrants to the first retail purchaser and each subsequent purchaser that this vehicle is designed, built, and equipped so as to
conform at the time of sale with all
U.S. Environment Protection Agency
(EPA) emission regulations applicable at the time of manufacture and
that this vehicle is free from defects
in materials and workmanship
which cause it to fail to conform with
applicable regulations within the first
5 years or 18,700 miles (30,000 kilometers), whichever occurs first.
The 5 year/18,700 mile (30,000
kilometers) warranty period shall
begin on the date the motorcycle or
scooter is delivered to the first retail
purchaser or, if the vehicle is first
placed in service as a BMW Press vehicle, BMW Employee Lease vehicle,
BMW motorcycle or scooter demonstrator, BMW Display vehicle, BMW
Fleet vehicle or BMW motorcycle
and scooter dealer demonstrator
prior to sale at retail, on the date the
vehicle is first placed in such service.
To obtain service under this warranty, the motorcycle or scooter
must be brought, upon discovery
48858 BMW MCWB_Txt.indd 19
of the defect, to the workshop of
any authorized BMW motorcycle
and scooter dealer. This BMW
motorcycle and scooter dealer
operator will, without charge for
parts or labor (including diagnosis), either repair or replace the
defective part(s) and other parts
affected by the failure of the warranted part, if any. The decision to
repair or replace said part(s) is solely
the prerogative of BMW NA. Parts
for which replacements are made
become the property of BMW NA
and must reasonably be expected
to correct the failure of the warranted
part. Parts for which replacements
are made become the property of
BMW of North America.
You are responsible for the performance of all required maintenance.
A failure caused by the lack of required maintenance will not be covered. However, BMW NA will not deny
warranty coverage if the lack of required maintenance was not the
cause of the failure.
BMW NA strongly urges that the
vehicle be maintained and serviced (at the owner’s expense) as
prescribed in the maintenance
schedule for the BMW Emission
Control System. The required main19
5/13/13 2:40 PM
tenance intervals for your model
can be found under the Emission
Control Maintenance Schedule in
this ­booklet.
It is recommended that any replacement parts used for maintenance,
repair or replacement of emission
control systems be Original BMW
Parts or Original Remanufactured
BMW Parts. The owner may elect
to have maintenance, replacement
or repair of the emission control
devices and systems perf o r m e d b y a n y m o to rcycle or scooter repair establishment or individual, and may
elect to use parts other than Original BMW Parts or Original Re­manu­­­­f actured Parts for such
mainten­a nce, replacement or­
repair without invalidating this warranty; the cost of such service or
parts, however, will not be covered
under the warranty.
Use of replacement parts which are
not of equivalent quality may impair
the effectiveness of emission control systems. If other than Original
BMW Parts or Original Remanufactured BMW Parts are used for
maintenance, replacement or repair
of components affecting emission
control, the owner should obtain assurances that such parts are warranted by their manufacturer to be
equivalent to Original BMW parts in
performance and durability. BMW
NA assumes no liability under this
warranty with respect to parts other
than Original BMW Parts and Original Remanufactured BMW Parts.
However, the use of non-BMW replacement parts does not invalidate
the warranty on other components
unless non-BMW parts cause
damage to warranted parts.
In the case of emergency where
a n a u t h o r i z e d B M W m o to rcycle and scooter dealer is not
available, repairs may be performed at any available service establishment using any
replacement part. A part not being available or a repair not being
complete within 30 days constitutes
an emergency. BMW NA will reimburse the owner for such repair
(including diagnosis) not to exceed
the manu­facturer’s suggested retail price of all warranted parts replaced and ­labor charges based
on the manu­f ac­t urer’s recommended time allow­a nce for the
warranty repair and the geographically appropriate hourly labor rate
that are covered under this warranty. Replaced parts and paid
invoices must be presented at
a BMW motorcycle and scooter
dealer as a condition of reimbursement for emergency repairs not
performed at a BMW motorcycle
and scooter dealer.
As proof of maintenance and ser-
20
48858 BMW MCWB_Txt.indd 20
5/13/13 2:40 PM
vice, BMW Motorrad USA recommends that you retain all receipts
and maintenance records as well as
filling in the appropriate boxes
in the Rider’s Manual. Fu rt h e r, m a i n t e n a
­nce, replacement, or repair of the
emission control devices and
systems may be performed by any
motorcycle or scooter repair
establishment or individual using any equivalent part without
invalidating the warranty.
You may obtain further information
concerning the emission warranties,
or report violations of warranty
terms, by contacting the Director,
Field Operations and Support Division (6406J), Environmental Protection Agency, 401 “M” Street, SW,
Washington, DC 20460 (Attention:
Warranty Claim).
The following list of components
are covered by this limited Emission
Control Warranty. The specific part
application-combination may vary
according to model.
1. Air/Fuel Metering System
—Intake stub pipes
—Fuel injection valves
—Fuel pressure regulator
—Throttle position sensors
—Engine control module
—Engine coolant temperature
sensor
—Intake air temperature sensor
—Intake manifold assembly
—Throttle body
48858 BMW MCWB_Txt.indd 21
—Oxygen sensor
—Idle speed control valve
2. Ignition System
—Ignition control module/
engine control module
—Ignition coil
—Ignition wires
—CD ignition control module
3. Crankcase Ventilation System
—Oil filler cap (sealed)
—Crankcase ventilation system
—Oil separator
—Evaporative emission canister
4. Miscellaneous
—Hoses, clamps, fittings, gaskets, seals, connectors and
tubing for the above systems.
5. Catalyst
The following items are covered by the Limited Emission
Control Warranty, but must be
replaced at the recommended
service interval at the customer’s
expense.
—Spark plugs
What is not covered:
This warranty does not cover
malfunctions caused by any of the
following: accident, flood, misuse,
improper adjustment, modification,
alteration, tampering, disconnection, improper or inadequate
maintenance, the use of leaded
fuel or fuels containing more than
10% ethanol, or other oxygenates
with more than 2.8% oxygen by
weight (i.e., more than 15% MTBE
or more than 3% methanol plus an
equivalent amount of cosolvent).
21
5/13/13 2:40 PM
Limited Warranty —
Original BMW Motorcycle and Scooter Parts
BMW of Nor th America, LLC
(“BMW NA”) warrants Original
BMW Parts, and Original Remanu­
factured BMW Parts, imported by
BMW NA and installed by an authorized BMW motorcycle
a n d s c o o t e r d e a l e r, p u rchased over the counter or by mail
order from an authorized BMW
motor­c ycle and scooter dealer,
against defects in materials and
workmanship for a period of 24
months without mileage limitations, commencing with the date
of purchase. The warranty period
shall commence from the date
of installation on all original or
original remanufactured parts installed by an authorized BMW
motor­c ycle and scooter dealer.
The exception is workshop tools,
which are warranted for 6 months.
Warranty on parts replaced during
the warranty period will remain
in effect for the duration of the
vehicle warranty or the replacement parts warranty, whichever
is longer.
scooter dealer. Upon presentation of the original repair order invoice or bill-of-sale showing the installation date and BMW part number, the dealer will repair or replace said part(s) or accessories
covered by this warranty without
charge for parts or labor to the
customer.
To obtain service under this warranty for parts installed by an
author ized BM W motorcycle
and scooter dealer, the vehicle
must be presented to an authorized BMW motorcycle and
The decision to repair or replace
said part(s) or accessories, which
are found to be defective, is the
sole prerogative of BMW NA. Parts,
for which replacements are made,
become the property of BMW NA.
To obtain service under this warranty for parts purchased over the
counter or by mail order from an
authorized BMW motorcycle
and scooter dealer, the def e c t i ve p a r t ( s ) o r a c c e s s o ries must be brought to an author i z e d B M W m o to rc yc l e a n d
scooter dealer. Upon presentation of the original sales invoice
showing the purchase date and
BMW part number, the BMW
dealer will repair or replace said
part(s) or accessories covered by
this warranty free of charge. This
warranty does not cover labor
costs for the removal or installation
of the part(s) or accessories.
22
48858 BMW MCWB_Txt.indd 22
5/13/13 2:40 PM
BMW NA makes no other express warranty on this product.
The duration of any implied warranties, including the implied
warranty of merchantability, is
limited to the duration of the express warranty herein contained. BMW NA hereby excludes incidental and
consequential damages,
including loss of time, inconvenience, or loss of use of
the vehicle for any breach of any
express or implied warranty including the implied warranty
of merchantability that may be
applicable to this product. Some
states do not allow limitations on
how long an implied warranty lasts,
or the exclusion or limitation of incidental or consequential damages,
so the above limitations and exclusions may not apply to you. This
warranty gives you specific legal
rights, and you may also have other
rights which vary from state to
state.
This warranty does not apply to the
following:
Maintenance Services - This
includes, but is not limited to, scheduled maintenance, such as oil
changes, wheel balancing; mechanical adjustments or repairs
which become necessary through
normal wear and tear such as
48858 BMW MCWB_Txt.indd 23
throttle body synchronization or
steering bearing adjustments; or
periodic maintenance such as input, Paralever and drive shaft spline
lubrications.
Batteries - Batteries that exhibit
signs of neglect or overcharging.
Tires - Tires are warranted by
their respective manufacturer for
defects in materials and workmanship.
BMW Motorcycles Navigator The BMW Motorcycles Navigator
is warranted by its manufacture,
Garmin Corporation, for defects in
material and workmanship. Please
refer to the warranty information in
the Owner’s Manual and Reference
Guide of the BMW Motorcyles Navigator for further details.
Radio / Intercom / Headset /
microphone / BMW Communicator System / Cell phone
Interface / BMW Motorcycle
Navigator - Service performed
by any­o ne other than the component manu­facturer, which results in damage to the product.
Any of the above described components subjected to contamination of any nature, or which
is a
­ ltered, defaced or removed,
or which has been connected,
installed, adjusted, or repaired
23
5/13/13 2:40 PM
other than in accordance with
instructions furnished by BMW
NA or the manufacturer of the individual component. Elimination of
static or other electrical interference external to the audio system
or adjustments. The serial ­number
of the individual component must
appear on the original sale document.
cable shields.
Maintenance Items - This includes, but is not limited to, scheduled maintenance, such as oil
changes, wheel balancing; mechanical adjustments or repairs
that become necessary through
normal wear and tear such as
throttle body synchronization, poly
V-belt adjustment and/or replacement or steering head bearing adjustment; or periodic maintenance
such as rear drive chain or drive
belt adjustments.
Damage - This includes, but is not
limited to, damage resulting from
negligence, improper treatment,
accidents or improper accident
damage repairs, corrosion from
road salts, battery acid, cleaning
agents, environmental influences,
or treatment contrary to the Rider’s
Manual.
Service & Wear Items - This includes, but is not limited to, the replacement of light bulbs, brake
pads, linings and rotor assemblies,
clutch plates, rear drive chain and
sprockets, rear drive belt and belt
wheels, steering head dampers,
steering head, wheel and swing
arm bearings and ball joints,
fuses, control cables, exhaust
pipes and mufflers for discoloration of f­ inish and rubber items such
as hand grips, heated hand grips,
foot rests, foot shift and control
Lack of Service - This includes,
but is not limited to, damage attributed to failure to perform maintenance at the specified intervals or
in accordance with BMW’s service
maintenance instructions. Proof
must be provided by an original
paid invoice or legible copy.
Non-BMW Parts - Damage to a
component or assembly due to the
installation of replacement parts
with specifications that differ in
any material respect from Original
BMW Parts.
Towing - Note: Limited towi n g ­a s s i s t a n c e i s a v a i l a b l e
through the BMW Motorcycle
and Scooter Roadside Assistance Plan.
The warranty shall be null and
void if:
1.The motorcycle or scooter
is used in any competitive
events.
24
48858 BMW MCWB_Txt.indd 24
5/13/13 2:40 PM
2.The motorcycle or scooter
has been declared a total
loss or sold for salvage purposes.
3.If the Vehicle Identification
Number has been altered or
cannot be read.
4.Any performance accessories or components attached
to the vehicle alters the original engineering and/or operating specifications which results or may result in d
­ amage
to other original components.
48858 BMW MCWB_Txt.indd 25
25
5/13/13 2:40 PM
Limited Warranty Original BMW Motorcycle and Scooter
Riders’ Wear
BMW of North America, LLC
(“BMW NA”) warrants Original
BMW Riders’ Wear, distributed by
BMW NA, and purchased over the
counter or by mail order from an
authorized BMW motorcycle and
scooter dealer, against defects in
materials and workmanship for a
period of 24 months, commencing
with the date of purchase.
To obtain service under this
warranty, the defective Riders’ Wear must be brought to
an authorized BMW motorcycle and scooter dealer. Upon
presentation of the original sales invoice showing the purchase
date and BMW part number, the BMW motorcycle and
scooter dealer will repair or exchange the item free of charge. The
decision to repair or exchange said
item(s), which are found to be defective, is the sole prerogative
of BMW NA. Items for which exchanges are made, become the
property of BMW NA.
The duration of any implied warranties, including the implied
warranty of merchantability, is
limited to the duration of the express warranty herein contained.
BMW NA hereby excludes incidental and consequential damages, including loss of time,
i n c o nve n i e n c e , o r l o s s o f
use of the vehicle or product for any breach of any
express or implied warranty including the implied warranty of
merchantability that may be applicable to this product. Some
states do not allow limitations on
how long an implied warranty lasts,
or the exclusion or limitation of incidental or consequential damages,
so the above limitations and exclusions may not ­apply to you. This
warranty gives you specific legal
rights, and you may also have other
rights which vary from state to
state.
BMW NA makes no other express warranty on this product.
26
48858 BMW MCWB_Txt.indd 26
5/13/13 2:40 PM
5 Year/18,700 Mile
Emission Control Maintenance Schedule
The maintenance schedule as shown below is required for the proper
functioning of the emission control systems with optimum vehicle performance and fuel economy.
Emission Control Maintenance Schedule
S Models
Average Mileage
600 miles
service
Engine oil & filter
R
Valve clearance
Fuel filter
Air filter
Spark plugs
6,000 & each add.
12,000 miles
SERVICE
12,000 & each add.
12,000 miles
INSPECTION
R
IA every18,000 miles
R
Replace every 24,000 miles
R
R every 18,000 miles R
IA = Inspect and/or adjust
R = Replace
48858 BMW MCWB_Txt.indd 27
27
5/13/13 2:40 PM
5 Year/18,700 Mile
Emission Control Maintenance Schedule
The maintenance schedule as shown below is required for the proper
functioning of the emission control systems with optimum vehicle performance and fuel economy.
K Models
Average Mileage
600 miles
service
Engine oil & filter
R
Valve clearance
6,000 & each add.
12,000 miles
SERVICE
12,000 & each add.
12,000 miles
INSPECTION
R
IA every 18,000 mi.
Fuel filter
Replace every 60,000 miles
Air filter
Spark plugs
R every 18,000 mi.
R
R
IA = Inspect and/or adjust
R = Replace
28
48858 BMW MCWB_Txt.indd 28
5/13/13 2:40 PM
5 Year/18,700 Mile
Emission Control Maintenance Schedule
The maintenance schedule as shown below is required for the proper
functioning of the emission control systems with optimum vehicle performance and fuel economy.
R Models
Average Mileage
600 miles
service
6,000 & each add.
12,000 miles
SERVICE
Engine oil & filter
R
R
Valve clearance
IA
Fuel filter
12,000 & each add.
12,000 miles
INSPECTION
R
IA
Replace every 24,000 miles
Air filter
R
Spark plugs
R
IA = Inspect and/or adjust
R = Replace
48858 BMW MCWB_Txt.indd 29
29
5/13/13 2:40 PM
5 Year/18,700 Mile
Emission Control Maintenance Schedule
The maintenance schedule as shown below is required for the proper
functioning of the emission control systems with optimum vehicle performance and fuel economy.
G Models
Average Mileage
600 miles
service
6,000 & each add.
12,000 miles
12,000 & each add.
12,000 miles
SERVICE
INSPECTION
Engine oil & filter
R
R
Valve clearance
IA
R
IA
Fuel filter
Replace every 24,000 miles
Air filter
Spark Plugs
R
R
IA= Inspect and/or adjust
R=Replace
30
48858 BMW MCWB_Txt.indd 30
5/13/13 2:40 PM
5 Year/18,700 Mile
Emission Control Maintenance Schedule
The maintenance schedule as shown below is required for the proper
functioning of the emission control systems with optimum vehicle performance and fuel economy.
F Models
Average Mileage
600 miles
service
6,000 & each add.
12,000 miles
12,000 & each add.
12,000 miles
SERVICE
INSPECTION
Engine oil & filter
R
R
Valve clearance
R
IA
Fuel filter
Replace every 24,000 miles
Air filter
R
R every 24,000 miles
Spark Plugs
IA= Inspect and/or adjust
R=Replace
48858 BMW MCWB_Txt.indd 31
31
5/13/13 2:40 PM
5 Year/18,700 Mile
Emission Control Maintenance Schedule
The maintenance schedule as shown below is required for the proper
functioning of the emission control systems with optimum vehicle performance and fuel economy.
C Models
Average Mileage
600 miles
service
6,000 & each add.
12,000 miles
12,000 & each add.
12,000 miles
SERVICE
INSPECTION
Engine oil & filter
R
R
Valve clearance
R
IA Every 24,000 miles
Fuel filter
Replace every 24,000 miles
Air filter
R
R every 24,000 miles
Spark Plugs
IA= Inspect and/or adjust
R=Replace
32
48858 BMW MCWB_Txt.indd 32
5/13/13 2:40 PM
248858 BMW MCWB_ACd.indd 1
5/13/13 2:39 PM
PERMIT NO. 131
WESTWOOD NJ
ATTN: MOTORCYCLE CUSTOMER RELATIONS
AND SERVICE
BMW OF NORTH AMERICA LLC
PO BOX 1227
WESTWOOD NJ 07675-9868
POSTAGE WILL BE PAID BY ADDRESSEE
FIRST-CLASS MAIL
BUSINESS REPLY MAIL
NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES
IMPORTANT: DO NOT ENLARGE, REDUCE OR MOVE the FIM and POSTNET barcodes. They are only valid as printed
Special care must be taken to ensure FIM and POSTNET barcode are actual size AND placed properly on the mail piece
to meet both USPS regulations and automation compatibility standards.
BMW Motorcycle and Scooter Roadside Assistance Plan
Please Check One
Current Date (MMDDYYYY)
❑ Address Change
❑ Owner Change
Date of Change of Status (MMDDYYYY)
(print the last
seven digits of
the VIN)
ModelChassis
24 Hour National
Toll-Free
Assistance Number
877-680-2176
(Mr./Mrs./Ms.) First Name
Middle Initial
Last Name
Address: Number
Street
Apt./Suite
City
State
Detach Temporary Membership Card Below
Zip Code
BMW Motorcycle and Scooter Roadside Assistance Plan
AM Phone
PM Phone
Cell Phone
Email
Vehicle Status:
Sold Privately
Purchased Privately
Traded
Lease Ended
Gifted
❑ (print name and address of new owner above, if known)
❑Exported
❑
❑
Destroyed
❑
❑
Stolen
❑
❑
Never Owned ❑
24 Hour National
Toll-Free
Assistance Number
877-680-2176
Temporary Membership Number:
45BMTEM100
248858 BMW MCWB_ACd.indd 2
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