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 Adding Value for Customers in Today’s Courier Sector
March 27, 2015
Tim Helsen
Managing Director UPS
Romania, Greece, Hungary
Agenda
•
An Introduction to UPS
•
Global Capabilities
•
An Overview of UPS Operations in Romania
•
How UPS Helps Romanian Businesses
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS. © 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
An Introduction to UPS
UPS in Figures: 1907 & now
1907
Today
2 teenage entrepreneurs from Seattle
The world’s largest package delivery company
with 435,000 employees globally
An investment of $100
$58.2 billion in revenue globally
A few bicycles
Almost 100,000 package cars, 237 jet aircrafts
A couple of streets in downtown Seattle
More than 220 countries and territories; every
address in North America and Europe
2 telephones
Messages and small goods delivery
Comprehensive logistics offering, $1 billion
invested in technology yearly
SERVICE EXCELLENCE
SERVICE EXCELLENCE
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS. © 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
An Introduction to UPS
UPS Company Structure: An Integrated Network
Connected Capabilities
Package
Freight
Contract Logistics
• Express
• Expedited
• Standard
• Air
• Cargo
• Ocean
• Road
• Warehousing
• Distribution
• Service Parts Logistics
• Supply Chain Consulting
The capability to move goods:
Of almost any size – from envelopes to jet engines
Of just about any weight – from grams to tons
At any speed – from early morning next day to ocean freight
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS. © 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Global Capabilities
Shipment Processing - leading edge
to support dispatch
technology
Internet Shipping is a web-based technology that
allows to ship and track from any computer
•For small/medium volume shippers
•Ease of use while maintaining complete visibility
UPS WorldShip offers a solution to handle high volume
shipping
•For medium/high volume shippers
•Automation: time and workload reduction
With CampusShip shipping is enabled from multiple
locations with central control
•For shippers that have employees spread among multiple
locations
•Control of shipping costs and features by each user
Investments in
technology of billion
US dollars
Global Capabilities
Shipment Analysis - visibility tools
UPS Quantum View gives a broader perspective on
shipping activity
•Up-to-date information on packages
With Paperless Invoice
•
•
Reduce the risk of paperwork lost in transit & eliminate the
need for paper
Enable the clearance process to begin sooner
With UPS MyChoice
• More successful B2C deliveries on first attempt and an
improved shopping experience
to support decision makin
An overview of UPS Operations in Romania
25 Years in Service
Operating in Otopeni and Timisoara airports
Facilities include 2 Small Package (Otopeni and Timisoara), 1 Freight
(Otopeni), 1 Customer Center (Bucharest)
Approximately 140 employees and approximately 80 UPS-owned and
subcontracted brown vehicles
Recent updates:
•Newly relocated facility in Timisoara
•New, more sustainable vehicles in the fleet
•Improved services to be announced soon
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS. © 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
How UPS Helps Romanian Businesses
UPS is well-positioned to enable and capture the opportunities
presented by the following trends:
The continued
expansion of global
trade
By 2025, global trade is forecast to increase by 73% to more than $50
trillion. (HSBC)
Over the next 15 years, these markets are expected to represent nearly
three quarters of global GDP growth.
Emerging market
growth
Logistics outsourcing
This way companies can focus on what they do best – produce, market and
sell their products, while logistics is taken care of by the experts.
Retail e-commerce
growth
Europe’s online retail sales are expected to double between 2013 and 2019
according to research from Mintel (leading market intelligence agency).
Growing need for
segment-specific
logistics solutions
The healthcare industry, for example, faces complex challenges, including
the continuing expiration of drug patents and the shifting landscape of
regulatory requirements that differ by country.
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS. © 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
How UPS Helps Romanian Businesses
Key capabilities for the Automotive Industry
•
The most complete range of delivery service options around the world
•
Single-platform shipping and visibility solutions supporting package and air
freight shipments
•
Automated returns solutions that improve service, planning and speed of
return
•
The largest customs broker, enabling clearance on most shipments prior to
arrival
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS. © 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
How UPS Helps Romanian Businesses
Key capabilities for the Textiles Industry
•
Industry-recognized reliability providing a dependable pickup and delivery
experience worldwide
•
Shipment notification and self-service tracking giving customers the visibility
they demand, without disruptions
•
Full visibility of inbound shipments streamlining the receiving, planning,
forecasting and production processes
•
Shipping options to meet time-in-transit, time-of-day and weight class
requirements
•
Returns management solutions that enable business-rule compliance,
effortless shipment processing and visibility throughout the network
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS. © 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
How UPS Helps Romanian Businesses
Key capabilities for the SMEs
To move the packages from point A to point B in the most efficient way is the fundamental
principle that guides UPS business
UPS aims to help SMEs to be connected to the global network, to the global markets
and to the global economies
How UPS is doing this?
•through
our network capabilities to move the goods of any size, any weight at any speed to fit any time
and any cost need
•through
our leading technology allowing any business to process any shipment in an efficient way and to
have visibility of each step, from pick up to delivery
•through
our flexible delivery options, UPS Access Points, that allow buyers to adapt home delivery to
individual schedules and improve consumer satisfaction
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS. © 2015 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
How UPS Helps Romanian Businesses
Key capabilities for the SMEs –Access Points
1. Consumer selects UPS Access Point on
merchant’s website and picks a location
2. Order is shipped to a UPS Access Point
3. Package is scanned at Access Point and
consumer is notified by email or text
4. Consumer collects package when it is
convenient for them
o UPS Access Point locations are
open early in the morning, late at
night and during weekends
o Are easily accessible and have
established requirements for
cleanliness, storage, parking
o Customer may combine package
collection/drop-off with purchases
Consumer may return a package at any
UPS Access Point
22
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of Customer, unless expressly authorized by UPS. © 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Thank you