pay
monthly
mobile price guide
1
Generated at: Wed Aug 8 11:04:57 2012
get more from Orange
When you join Orange you can
expect better value, easy-tounderstand costs and services
to suit your needs.
This price guide tells you all about
the services available to Orange pay
monthly customers and shows you
just how much they cost. For billing
and charging explanations please
visit orange.co.uk/payingforcalls.
If you would like more details about
any of our products or services,
further information can be found
on orange.co.uk or by calling
customers services free on 150 from your Orange phone.
2
Generated at: Wed Aug 8 11:04:57 2012
3
contents
6
animal plans
8Canary
10Racoon
12Dolphin
14Panther
16Camel
18
multimedia services
19iPhone plans
24
standard call charges
26calls to premium rate and
other special numbers
30Customer Services and
other important numbers
31
Your Group
32 message bundles
33
data services
36BlackBerry® bundles
37using your phone abroad:
set up and costs
38 mobile data charges
40
Europe Traveller
41
World Traveller
42
International calling
43Services
46
Network
performance promise
47
4
Generated at: Wed Aug 8 11:04:57 2012
Early termination charge
5
Animal plans
Orange has five packages that make choosing a phone plan simple:
Canary Racoon, Dolphin, Panther and Camel. Each package has been
designed around the lifestyles our customers lead, and how they use their
phones, providing a simple starting point for choosing the correct plan.
When you take an 18 month (or longer) contract we’ll give you a Magic
Number. Simply pick an Orange number and enjoy free unlimited calls as
part of your plan. Add another number every 6 months for as long as you
stay on an eligible package.
The talk plan allowances and prices detailed here are our standard high
street talk plans. Special deals and rates can be found online at shop.
orange.co.uk/shop/index
Canary
Racoon
Dolphin
you love keeping in touch
and stick to what you know
– talk and text.
you need your phone to
keep in touch.
you love keeping in
touch, anyway you want
whether that’s by text,
email, facebook or
maybe even calling.
Panther
Camel
you want it all – a plan
packed with inclusive
multimedia, text and
minutes and a great range
of handsets.
you get inclusive
international calls to friends
& family abroad.
6
Generated at: Wed Aug 8 11:04:57 2012
The terms for all our animal plans, iPhone plans and Connected plans: Subject to any minimum term contract
stated. Monthly price subject to payment by direct debit and non-itemised billing. All services are for use in the UK
only, unless otherwise stated and subject to coverage and allowances as set out in your plan. If you choose a SIM
only plan, your phone may need to be unlocked by your old network, who may charge you. Unused benefits will not
roll over. Inclusive minutes for all plans: calls to UK landlines (beginning 01, 02, 03), UK mobile networks whilst in
the UK. Inclusive texts: person to person texts in the UK. Text message delivery notifications not included.
Call usages outside of inclusive allowance: Calls to call forwarding services (including those beginning 07), 05,
08 and 09 numbers are excluded from bundle. Calls to 0800 and 0808 will cost 20p/min, and calls to 0845 and 0870
will cost 40p/min. For Panther Extra customers calls to 0800 and 0808 cost 7.4p/min, and calls to 0845 and 0870
cost 12.4p/min. Other 08 numbers cost up to 76.6p/min. 070 numbers cost up to 76.6p/min. 09 numbers cost up to
£2/min. Once your allowance is used up, all calls are rounded to the nearest minute (except on Panther Extra where
they’re rounded to the nearest second and subject to a one minute minimum call charge). Calls to UK landlines and
UK mobile networks are charged at 35p per minute and 35p to answerphone on Animal plans; 35p per minute and
35p to answerphone on 6 month SIMO iPhone plans (answerphone is free on remaining iPhone plans in the UK);
25p per minute and 25p to answerphone on Panther Extra. Texts are 12p each. Inclusive international calls: are
calls made from your mobile to mobiles and landlines in the countries listed at orange.co.uk/paymcamel Fair usage
policies: inclusive benefits are subject to Orange fair usage policies which vary from time to time: Unlimited talk,
texts and landlines - 3,000 texts or minutes per month; Unlimited email - 500MB per month; and Magic Numbers 3 hours per Magic Numbers per day. Usage above these amounts will constitute abuse and Orange may monitor
usage and withdraw the benefit from your account. WiFi: 3GB a month on all plans apart from Connected iPhone
and iPad plans, where it’s 10GB a month instead. Magic Numbers: Orange to Orange calls only, other terms apply,
see orange.co.uk/terms These terms may also apply to your plan and services, depending on which are included
in your plan or selected by you to add to your plan. Inclusive e-mail: UK use only and you’ll need a compatible
phone. Email terms can be seen at www1.orange.co.uk/emailonyourphone/terms.html BlackBerry® service is
subject to further terms at orange.co.uk/business/bis/terms Inclusive mobile internet and/or tethering: you’ll need a
compatible phone and/or computer. Browsing is not to be used for other activities (e.g. non-Orange internet based
streaming services, voice or video over the internet, instant messaging, peer to peer file sharing). Does not include
event charges such as for ringtones or games (transport costs for these events are included). Mobile Internet: A
daily flat rate of £1 per day applies for out of bundle data usage. This is subject to a daily fair usage allowance of
25MB, and a monthly download limit of 500MB. 25MB provides enough data for normal levels of email usage and
browsing. However, for customers who are planning to download and stream data we would recommend that you
take up one of our 500MB or 1GB data bundles. Please note, should you regularly exceed the 25MB daily fair usage
allowance and as a result, you reach your 500MB limit before the end of the monthly period, network protection
controls may be applied to your service. This may result in a reduced speed of transmission. Tethering: A daily flat
rate of £1 per day applies for out of bundle use. If you’re on a plan that includes mobile internet and tethering, you’ll
pay £1 a day if you use tethering and £1 a day if you use mobile internet for out of bundle use. This is subject to a
daily fair usage allowance of 25MB tethering. Please note, should you reach your 500MB limit before the end of the
monthly period, network protection controls may be applied to your service. This may result in a reduced speed
of transmission and/or disconnection. iPhone tethering bundles available on iphone plans only. Inclusive WiFi:
Inclusive WiFi on compatible phones or tablets gives you unlimited WiFi use each month at BT Openzone hotspots
in the UK (to find a hotspot, check out btopenzone.co.uk). If you go over your plan’s fair use policy amount, we may
monitor usage and restrict your data connection and/or data consumption and/or require you to move to a service
plan or bundle more appropriate to your use and/or disconnect you. As Orange isn’t the provider of the WiFi service,
we aren’t responsible for whether there is WiFi available where you want it, or for the quality of that service. We
might swap your WiFi service to another provider in future, provided that you get the same experience. Remember
that BT’s terms, including those about acceptable use, will also apply to you when you use BT Openzone. You
can see these here: www.btopenzone.com/terms-and-conditions/index.jsp Inclusive Swapables for Panther
and Panther Connected customers (except Panther Extra and Panther SIMO): Swapables are multimedia
products and subject to the terms below. Panther 24 month plans costing less than £20.50 a month and Panther
18 month plans costing less than £26 a month can choose one Swapable at a time, all other Panther customers
can choose two. You can change each Swapable in Orange World once every 30 days. We might change the range
of Swapables available for you to pick from in future. Upgrading Swapables: You may be able to upgrade an
existing Swapable on your account for an additional charge. If you change a Swapable, we’ll remove the upgrade
at the same time. First month free: applies to multi-media products, where we say so, and where a product is
taken for the first time. Your First Month Free will last for 30 days and then automatically roll to a monthly charge
unless you tell us to stop it by following the procedure set out in the product or by calling 150 from your Orange
phone before the end of the 30 day free period. You can cancel your monthly subscription at any time in the same
way. Panther Extra: plans are available on selected phones only. Connected plan: Answer Phone is included in
allowance except on plans costing £41 or more a month where its free. Inclusive mobile internet allowance for use
on both your mobile broadband device and phone. Unlimited Wifi: subject to 10GB fair use. Once you have used
up any inclusive mobile internet and tethering allowance across both your mobile broadband and phone you will
be charged a daily flat rate of £2 per day (subject to fair usage of 50MB per day) Just to be clear, the Orange Bill
Promise doesn’t apply to your Connected plan. Other terms apply, see orange.co.uk/terms
7
18 month package
£15.50
£20.50
£26.00
£31.00
minutes
100
200
300
500
texts
500
cost
unlimited
–
free Answer Phone
yes
Magic Numbers
24 month package
£10.50
£15.50
£20.50
£26.00
minutes
100
200
300
500
texts
500
cost
unlimited
–
free Answer Phone
yes
Magic Numbers
30 days SIM only package
cost
minutes
Canary
you love keeping in touch
and stick to what you know
– talk and text.
£20.50
300
600
unlimited
free Answer Phone
–
Magic Numbers
–
12 month SIM only package
minutes
texts
free Answer Phone
Magic Numbers
Generated at: Wed Aug 8 11:04:57 2012
£15.50
100
texts
cost
8
£10.50
£10.50
£15.50
300
600
unlimited
–
yes
9
18 month package
cost
£20.50
£26.00
£31.00
50
200
400
minutes
unlimited UK landline calls
benefit
–
free Answer Phone
yes
Magic Numbers
24 month package
cost
£15.50
£20.50
£26.00
50
200
400
minutes
unlimited UK landline calls
benefit
–
free Answer Phone
yes
Magic Numbers
30 days SIM only package
cost
Racoon
you need your phone to
keep in touch.
minutes
£15.50
£20.50
200
500
unlimited UK landline calls
benefit
free Answer Phone
–
Magic Numbers
–
12 month SIM only package
cost
minutes
benefit
free Answer Phone
Magic Numbers
10
Generated at: Wed Aug 8 11:04:57 2012
£10.50
£15.50
200
500
unlimited UK landline calls
–
yes
11
18 month package
£15.50
£20.50
£26.00
£31.00
£36.00
£41.00
£46.00
minutes
30
100
200
400
600
900
1200
texts
500
cost
unlimited
100MB
anytime Mobile Internet
inclusive multimedia
services
250MB
–
push email
–
free Answer Phone
yes
yes
Magic Numbers
24 month package
£10.50
£15.50
£20.50
£26.00
£31.00
£36.00
£41.00
minutes
30
100
200
400
600
900
1200
texts
500
cost
unlimited
100MB
anytime Mobile Internet
inclusive multimedia
services
250MB
–
push email
–
free Answer Phone
Dolphin
you love keeping in touch,
anyway you want whether
that’s by text, email, facebook
or maybe even calling.
yes
yes
Magic Numbers
30 days SIM only package
cost
minutes
£10.50
£15.50
£20.50
£26.00
£31.00
50
200
500
800
1000
250MB
250MB
unlimited
texts
anytime Mobile Internet
100MB
100MB
250MB
free Answer Phone
–
Magic Numbers
–
12 month SIM only package
£7.00
£10.50
£15.50
£20.50
£26.00
minutes
150
200
500
800
1000
texts
500
250MB
250MB
cost
anytime Mobile Internet
free Answer Phone
Magic Numbers
12
Generated at: Wed Aug 8 11:04:57 2012
100MB
unlimited
100MB
250MB
–
yes
13
18 month package
cost
minutes
£20.50
£26.00
£31.00
£36.00
£41.00
£46.00
£51.00
£66.00
50
100
200
400
600
900
1200
3000
unlimited
text
anytime Mobile Internet
browsing & tethering
250MB
500MB
750MB
inclusive multimedia
services
1GB
2GB
push email & unlimited WiFi
1
Swapable benefit
2
–
free Answer Phone
yes
yes
Magic Numbers
dedicated
Customer
Service,
itemised
billing
–
additional benefit
24 month package
cost
minutes
£15.50
£20.50
£26.00
£31.00
£36.00
£41.00
£46.00
£61.00
50
100
200
400
600
900
1200
3000
unlimited
text
anytime Mobile Internet
browsing & tethering
250MB
500MB
750MB
inclusive multimedia
services
Swapable benefit
1GB
push email & unlimited WiFi
1
2
–
free Answer Phone
yes
yes
Magic Numbers
Panther
you want it all – a plan packed
with inclusive multimedia,
text and minutes and a great
range of handsets.
Panther extra (a) 24 month package
cost
£25
£35
minutes
500
1000
unlimited
text
anytime Mobile Internet
inclusive multimedia
services
free Answer Phone
Generated at: Wed Aug 8 11:04:57 2012
dedicated
Customer
Service,
itemised
billing
–
additional benefit
Swapable benefit
14
2GB
500MB
750MB
push email & unlimited WiFi
–
–
Magic Numbers
yes
optional benefit
free for the first 30 days for one of the service (New & upgrade customer only):
sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or
Orange Game Zone charged £5 per month unless cancelled
15
Connected Panther plan
Panther extra (b) 24 month package*
cost
£26
£31
minutes
500
750
500MB
unlimited
750MB
inclusive multimedia
services
24 month package
1GB
2GB
–
yes
yes
Magic Numbers
£31
£36
£41
£46
minutes
400
600
900
1200
1.5GB
2GB
2GB
2GB
Mobile Internet
browsing & tethering
1
free Answer Phone
cost
unlimited
text
email & unlimited WiFi
Swapable benefit
optional benefit
£41
unlimited
text
Anytime Mobile Internet
£36
free for the first 30 days for one of the service (New & upgrade customer only):
sat nav with Orange Maps, 50 Photo messages, Sky News and Sports or
Orange Game Zone charged £5 per month unless cancelled
inclusive multimedia
services
push email & unlimited WiFi
Swapable benefit
2
2
free Answer Phone
–
–
Magic Numbers
*Tariffs are available to selected handsets only.
2
2
yes
yes
*WiFi: BT Openzone hotspots in the UK.
1
Mobile internet: UK mobile browsing only. Data allowance shared across mobile devices.
^ Subject to 10GB per month fair usage policy.
30 days SIM only package
cost
minutes
£15.50
£20.50
£26.00
£31.00
£36.00
100
300
600
900
1200
750MB
1GB
unlimited
text
anytime Mobile Internet
browsing & tethering
250MB
500MB
inclusive multimedia
services
500MB
push email & unlimited WiFi
free Answer Phone
–
Magic Numbers
–
12 month SIM only package
cost
minutes
£10.50
£15.50
£20.50
£26.00
£31.00
100
300
600
900
1200
750MB
1GB
unlimited
text
anytime Mobile Internet
browsing & tethering1
250MB
inclusive multimedia
services
free Answer Phone
Magic Numbers
16
Generated at: Wed Aug 8 11:04:57 2012
500MB
500MB
push email & unlimited WiFi
–
yes
17
Connected Orange plan*
24 month package
£41
cost
device
Phone
Tablet
200
–
minutes
unlimited
text
–
Mobile Internet browsing
& tethering
2GB
unlimited2
WiFi1
*Selected devices only.
1
WiFi: BT Openzone hotspots in the UK.
2
Subject to fair usage policy of 10GB per month per device.
Whatever plan you’re on, you can add a multimedia service
from £3 a month and get your social life sorted. If you already
have a multimedia service in your plan and want to set it up, or
add another one, visit orange.co.uk/youraccount
Camel
you get inclusive international
calls to friends & family abroad.
chargeable options
£3.00
£4.00
MTV
minutes
text
benefit
Magic Numbers
18
Generated at: Wed Aug 8 11:04:57 2012
£6.00
£8.99
£9.99
Various
prices
Mobile TV
(Starter
Pack)
Email
Navigon Mobile
Sat Nav
Sky News
and
Sports
Mobile TV
Max Pack
Deezer
Premium+
Book Club
Games Zone
30 days SIM Only package
cost
£5.00
Go Commute
Russell
Grant
Astrolgy
247 Sport
£4.99
£20.50
Compatible phone required. Some products are available to buy for a one-off download charge; other products will have a monthly subscription charge
which will continue until you tell us to stop it by calling 150 from your Orange phone. Data charges may apply. Use is subject to coverage and the fair use
policies for mobile internet and WiFi set out on page 7. Other terms apply to each multimedia product, check them out in Orange World.
400
unlimited
100 International minutes
–
19
iPhone extra plans
iPhone plans
Get the most out of your iPhone with specially designed plans
including generous mobile internet on our network and at WiFi
hotspots in the UK.
18 month package
cost
minutes
£31.00
£36.00
£41.00
£46.00
£51.00
£61.00*
100
300
600
900
1200
3000
500
text
Mobile Internet browsing
& tethering
18 month package
£31.00
£36.00
£41.00
£46.00
minutes
200
600
900
1200
text
250
cost
Magic Numbers
yes
free Answer Phone
yes
itemised paper billing
£1.54 per month
tethering
from £1 per day
24 month package
cost
24 month package
£31.00
£36.00
£25.00
£31.00
minutes
50
100
200
text
50
125
250
100MB
250MB
500MB
email
–
WiFi
unlimited
Magic Numbers
yes
free Answer Phone
yes
itemised paper billing
£1.54 per month
tethering
from £1 per day
20
Generated at: Wed Aug 8 11:04:57 2012
Mobile Internet browsing
& tethering
Magic Numberss
free Answer Phone
£46.00
£51.00
3GB
unlimited
unlimited
unlimited
1GB
1GB
–
–
2GB
unlimited
WiFi
email
£41.00
100
text
£20.00
Mobile Internet
included
from £1 per day
*£61 tariff includes dedicated Customer Service
minutes
cost
yes
£1.54 per month
tethering
unlimited
WiFi
yes
Magic Numbers
itemised paper billing
750MB
2GB
unlimited
free Answer Phone
500
500MB
Mobile Internet
1GB
WiFi
unlimited
Yes
Yes
itemised paper billing
£1.54 per month
tethering
from £1 per day
21
iPhone SIM only plans
Connected iPad & iPhone plan
24 month package
30 days SIM only package
cost
minutes
£15.50
£20.50
£26.00
£31.00
£36.00
100
300
600
900
1200
Mobile Internet browsing & tethering
device
minutes
unlimited
text
250MB
500MB
750MB
text
1GB
yes
Magic Numbers
itemised paper billing
£1.54 per month
tethering
from £1 per day
£66
iPad
iPhone
iPad
iPhone
iPad
200
–
400
–
600
–
unlimited
–
unlimited
–
unlimited
–
WiFi1
yes
free Answer Phone
£56
iPhone
Mobile Internet browsing
& tethering
unlimited
WiFi
£46
cost
2GB
2GB
2GB
unlimited2
unlimited2
unlimited2
WiFi: BT Openzone hotspots in the UK.
Subject to fair usage policy of 10GB per month per device.
1
2
iPhone extra Connected plan
24 month package
6 month SIM only package
cost
£25
cost
£31
£36
£41
£46
£51
minutes
900
minutes
100
300
600
900
1200
Mobile Internet browsing
& tethering1
750MB
Mobile Internet
unlimited
WiFi
Magic Numbers
yes
Voicemail
yes
yes
Magic Numbers
–
free Answer Phone
yes
*WiFi: BT Openzone hotspots in the UK.
1
Mobile internet: UK mobile browsing only. Data allowance shared across mobile devices.
^
Subject to 10GB per month fair usage policy.
£1 p er day
tethering
2GB
unlimited
WiFi
£1.54 per month
itemised paper billing
unlimited
text
unlimited
text
tethering bundles
12 month SIM only package
cost
minutes
cost
£10.50
£15.50
£20.50
£26.00
£31.00
100
300
600
900
1200
750MB
1GB
unlimited
text
Mobile Internet browsing & tethering
250MB
WiFi
500MB
unlimited
Magic Numbers
yes
free Answer Phone
yes
bundle taken at contract
sign/resign
bundle taken at any
other occasion
itemised paper billing
£1.54 per month
tethering
from £1 per day
duration
Generated at: Wed Aug 8 11:04:57 2012
£10.21
£15.32
£25.54
out of bundle
cost per MB
500MB
1.5GB
3GB
10GB
2p/MB
–
–
3GB
10GB
5.1p/MB
combined tethering bundles
cost
combined Mobile Internet
and tethering allowance
22
£5.10
£6
£6
£12
£30
500MB
500MB
1GB
3GB
1 month
Monthly Rolling
23
Standard call charges (exclude Panther extra a)
You get loads of minutes and texts in your package, but if you use these up,
the following charges apply.
All voice calls outside allowance will be subject to minimum call charge of 1
minute and then charged per minute.
Calls are calculated per second in bundle.
price per minute
cost per minute
number prefix
calls to charity helplines
Call charges if using
an Orange phone
(per min/text)
Minimum charge
Free. Visit orange.co.uk/charity for full details
calls to 0808
20.0p
20.0p
calls to 0800, 0500
20.0p
20.0p
standard UK landline (01, 02, 03 numbers)
35p
calls to 0845 and 0870
40.0p
40.0p
calls to other Orange customers
35p
calls to 056
20.4p
20.4p
20.4p
20.4p
calls to 0844 followed by 477
10.2p
10.2p
calls to 0844 followed by
428, 462 or 566
76.6p
76.6p
calls to other mobile operators including calls to
T-Mobile customers
Answer Phone retrieval1
Standard text Messaging
35p
35p
12p per message
Text Message delivery receipt
1p*
Photo Messaging
30.6p per message
Video Messaging
51.1p per message
Video Calling Orange to Orange
calls to customers of other UK mobile operators
including calls to T-Mobile customers
1
Calls to premium rate and special numbers
35p (min 0p)
51.1p (min 0p)
Answer Phone retrieval is chargeable, unless stated otherwise. *Not included within talk plan text message allowance.
calls to call forwarding services*
calls to all other 0844 and 0843 numbers
12.3p
12.3p
calls to 0871, 0872, 0873
35.7p
35.7p
calls to personal number services
beginning with 070
76.6p
76.6p
satellite calls
£5.87
13.2p
satellite text message
£1.50
£1.50
up to 51.1p
up to 51.1p
076 paging number service
calls to personal number services
beginning with 070
76.6
76.6
calls to 055
10.2p
10.2p
Premium rate numbers (09)
For specific details on 09 call charges, please
visit orange.co.uk/paymonthly guide and
download the ’09 Premium rate number’ guide
The call will be charged between £1 and £2
per minute or as a fixed charge.
09 numbers charged per minute are rounded
for the first minute and billed per second
thereafter (if applicable).
International premium rate numbers
(Calls to premium rate services operating
on international prefixes)
£1.54
* Further detail for call forwarding number ranges can be found at orange.co.uk/pmcf
24
Generated at: Wed Aug 8 11:04:57 2012
25
Standard call charges for Panther Extra plan (a)
All voice calls outside allowance will be subject to minimum call charge of
1 minute, then charge per second.
zone
cost per minute
standard UK landline (01, 02, 03 numbers)
calls to other Orange customers
25p
25p
calls to other mobile operators including calls to
T-Mobile customers
25p
Answer Phone retrieval1
25p
Standard text Messaging
12p per message
Text Message delivery receipt
30.6p per message
Video Messaging
51.1p per message
Video Calling Orange to Orange
calls to customers of other UK mobile operators
including calls to T-Mobile customers
1
1p*
Photo Messaging
calls to premium rate and other special numbers
From 25 August 2011, new call charges will be applied to the following number
ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more
information, please find details below.
number prefix
Minimum call
charge
7.4p
7.4p
calls to 0808
calls to 0800 , 0500
7.4p
7.4p
calls to 0845 and 0870
12.4p
12.4p
1
¹ A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February 2011.
Please find detail at: orange.co.uk/dwp
30.6p (min 0p)
51.1p (min 0p)
Answer Phone retrieval is chargeable, unless stated otherwise. *Not included within talk plan text message allowance.
Call charges if
using an Orange
phone (per min)
number prefix
calls to charity helplines
Call charges if using
an Orange phone
(per min/text)
Free. Visit orange.co.uk/charity for full details
calls to 0808
15.3p
15.3p
calls to 0800 , 0500
15.3p
15.3p
calls to 0845 and 0870
20.4p
20.4p
calls to 056
20.4p
20.4p
calls to call forwarding services*
20.4p
20.4p
calls to 0844 followed by 477
10.2p
10.2p
calls to 0844 followed by
428, 462 or 566
76.6p
76.6p
calls to all other 0844 and 0843 numbers
12.3p
12.3p
calls to 0871, 0872, 0873
35.7p
35.7p
calls to personal number services
beginning with 070
76.6p
76.6p
satellite calls
£5.87
13.2p
satellite text message
£1.50
£1.50
up to 51.1p
up to 51.1p
10.2p
10.2p
1p, 2p…25p
1p, 2p…25p
1
076 paging number service
calls to 055
* Further detail for call forwarding number ranges can be found at orange.co.uk/pmcf
calls to short codes #2901, 2902…2925
26
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Minimum charge
27
calls to premium rate and other special numbers
continued
number prefix
premium rate numbers (09)
call charges if using an Orange phone
(per minute)
call charges in the UK to
call charges if using
an Orange phone
(per minute)
number to
call from
an Orange
phone
number to
call from any
other mobile
For specific details on 09 call charges, please
visit orange.co.uk/paymonthly guide and
download the ’09 Premium rate number’ guide
Orange customer and
operator services
free
150
07973 100 150
emergency services
free
999/112
999/112
The call will be charged between £1 and £2
per minute or as a fixed charge.
Orange Credit Card
customer Service¹
5.1p
850
–
09 numbers charged per minute are rounded for
the first minute and billed per second thereafter
(if applicable)
International premium rate numbers
( calls to premium rate services
operating on international prefixes)
£1.54
For more information on premium rate services and network translation services (08 numbers) please see our codes of practice at
orange.co.uk/codesofpractice.
1
Customer Services and other important numbers
A list of Department of Work and Pensions numbers will be free of charge to Pay monthly customers from 1st February 2011.
Please find detail at: orange.co.uk/dwp
#2901, 2902…2925 calls are charged per minute and rounded up to the nearest minute.
if you call these numbers from any other network, you will be charged at that network’s
rate
administration and other charges
payment related charges
non-direct debit payment
per mobile
number
£3.58
payment failure – direct debit
per failure
£5.00
per bill
£5.00
late payment – a charge for paying your bill late in any one month
The cost of the telecommunications services remain the same irrespective of the payment method.
Late payment charges are not subject to VAT on consumer price plans
28
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29
Your Group
message bundles
Enjoy unlimited free calls between phones in your household and an easy
way to keep on top of the bills with Your Group from Orange. Calls to other
Your Group users on the same account are subject to a fair usage policy
of 3000 minutes per month per user.
Adding a text bundle to your package can save you up to 75% off on
standard text rates. To add text or photography bundles to your account
call customer services free on 150.
Pay as you go customers must have at least 10p available airtime credit
to make free calls to other Your Group subscribers on the same account.
■
enjoy unlimited free calls within the UK between all the
phones in your Group, regardless of whether they are
pay monthly or pay as you go customers
■
one bill for everyone in Your Group
■
convenient weekly or monthly pay as you go top-ups
from a minimum of £2.50 per week or £10 per month
■
Reserve Tank for pay as you go customers
text bundle
cost per month
30 messages
£3.06
100 messages
£5.10
unlimited messages1
£5.10
¹Unlimited offer is subject to fair usage.
Along with great savings on photo messaging, the 50 and 100 message
photography bundles include unlimited free uploading to Orange Album.
photography bundle
cost per month
15 messages
£3.06
50 messages
£5
100 messages
£7.50
Unused text or photography bundles do not roll over so make sure you use
them up each month.
Terms and conditions apply.
For further details go to orange.co.uk/yourgroup
or call customer services on 150.
30
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31
data services
Pay as you use without a data bundle
Mobile Internet
Using a phone that supports GPRS or 3G, you can have an “always on”
connection to services via the Mobile Internet to visit sites including Google,
Yahoo!, eBay and Amazon or send and receive your personal e-mail including
Yahoo! Mail and many others.
From 6 September 2011, all customers who join in animal 18-month or
24-month talk plans there will be £1/day tethering data charge applied when
tethering is chargeable.
With a mobile internet pack you can:
■
access amazing content and downloads via Orange World
■
browse the whole of the Mobile Internet
■
send and receive your personal email (either via Orange World or direct
to your phone’s inbox, depending on email provider and handset)
megabytes explained
The number of megabytes (MB) you use per month will depend on what you
do on the Mobile Internet or how many emails you send and receive (which will
determine the best value bundle for you).
For example, 4MB of data means you could do all of the following in one
month:
■
browse 250 colour pages, including picture galleries,
sports action, live news, maps and more
■
download two wallpapers each month
■
download two ringtones each month
■
download one film trailer or video clip each month
As a general guide, sending 100 short emails each containing 100 words
is approximately equivalent to 1MB.
As of the 1 April 2011, we introduced a daily flat rate of £1 per day in
replacement of the daily cap (see table below). This will apply automatically
to new customers from 1 April 2011 for out of bundle data usage. Upgrading
customers moving to a new talk plan will also get the new £1 per day flat rate
automatically from 1 April 2011. Existing customers will receive a SMS notifying
them of when the new daily flat rate will apply to them.
Mobile Internet browsing bundles from April 2011
Mobile Internet
cost
information
out of
bundle
cost
availability
Anytime Monthly
Browsing Bundle (500MB)
£5 per
month
500MB anytime
allowance per month
£1
per day
All PAY monthly customers
Anytime Monthly
Browsing Bundle (1GB)
£10.21
per
month
1GB anytime
allowance per month
£1
per day
All PAY monthly customers
A daily flat rate of £1 per day applies for out of bundle data usage. This is a limited data bundle, which is subject to a daily fair use limit of 25MB or
500MB per month. 25MB provides enough data for normal levels of email usage and browsing, however for those customers who are planning to
download and stream data we would recommend that they take up one of our 500MB or 1GB bundles
Existing customers can op-Out from the 61.3p rate by contacting customer services and move to £1 cap. New customers from 1st April 2011 or
upgrading ones going onto new talk plans from 1st April 2011 will get the £1 daily rate as default and not be entitled to opt out.
WiFi Bundles
bundle cost
bundle elements
bundle duration
£2
unlimited WiFi*
30 days
*Subject to 3GB fair usage per month.
Orange Mobile Broadband
With an Orange Mobile Broadband dongle you can gain access to the web
and email on your laptop while you’re out and about. For Orange Mobile
Broadband pricing please go to orange.co.uk/mobilebroadband or call 150
from your Orange phone.
32
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33
Pay as you use without a data bundle
continued
BlackBerry® bundles
As of the 1 March 2010, we introduced a daily flat rate of 61.3p per day in
replacement of the daily cap (see table below). This will apply automatically to
new customers from 31 March 2010 for out of bundle data usage. Upgrading
customers moving to a new talk plan will also get the new 61.3p per day flat
rate automatically from 30 April 2010. Existing customers will receive a SMS
notifying them of when the new daily flat rate will apply to them.
You can enjoy unlimited access to your email for free on Panther plans. If you’re
on another plan you can bring your BlackBerry® to life for only £5 a month.
BlackBerry® bundles
Pay monthly plan
unlimited email access
Panther plans
other plans
free
£5 per month
Unlimited UK data is subject to an Orange fair usage. For more information please go to orange.co.uk/blackberryfairusage
Mobile Internet browsing bundles from March 2010
Mobile Internet
cost
information
out of
bundle
cost
availability
Anytime monthly
browsing bundle (500MB)
£5 per
month
500MB anytime
allowance per month
61.3p
per day
All PAY monthly customers
Anytime monthly
browsing bundle (1GB)
£10.21
per
month
1GB anytime
allowance per month
61.3p
per day
All PAY monthly customers
A daily flat rate of 61.3p per day applies for out of bundle data usage. This is a limited data bundle, which is subject to a daily fair use limit of 25MB.
25MB provides enough data for normal levels of email usage and browsing, however for those customers who are planning to download and stream
data we would recommend that they take up one of our 500MB or 1GB bundles. Existing customers can op-Out from the 61.3p rate by contacting
customer services and go back to the £1.54 cap. New customers from 31 March 2010 or upgrading ones going onto new talk plans from April 30 will
get the 61.3p daily rate as default and not be entitled to opt out.
Prior to 1 March 2010, if you do not want to buy an internet bundle you can
pay as you use for £3/MB. The Daily Cap is automatically available to new
customers, however, existing customers will need to request the service,
Daily Cap will ensure that you will never spend more than £1.54 per day when
browsing. You can buy a daily bundle for £1.02.
Mobile Internet browsing bundles
Mobile Internet
Daily bundle*
cost
information
out of
bundle
cost
availability
£1.02
per day
Mobile internet access
for one day. Valid until
23:59:59 on day of purchase
–
All PAY monthly customers
*Should not to be used for Internet Tethering (E.g. Using your handset as a modem)
34
Generated at: Wed Aug 8 11:04:57 2012
35
using your phone abroad: set up and costs
combined roaming bundle
Using your phone abroad is as simple as using it at home. 24 hours before you
travel, call 150 to enable international calling. To set up your Answer Phone
PIN call 123 from your Orange phone (this will enable you to retrieve messages
from your Answer Phone whilst abroad).
If you need to know how much a call is going to be whilst you’re away,
you can text “FROM [COUNTRY]” to 159 and we’ll let you know the cost.
Don’t forget this is FREE.
Channel
calling
Republic of Islands
Ireland
& Isle of
from zone
Man
Europe
Europe 2 Australia
1*
USA &
Canada
Rest of
World 1
Rest of
World 2
calling the
UK, Ireland
& Channel
Islands or
Europe 1
28.85p 24.04p 28.85p £1.30
85p
£1.10
£1.45
£1.75
calling any
other zone
40.9p
40.9p
71.5p
£1.30
85p
£1.10
£1.45
£1.75
receiving
calls
7.96p
6.63p
7.96p
70p
70p
70p
90p
£1.00
sending
texts
8.95p
7.46p
8.95p
40p
40p
40p
50p
50p
69.66p 58.05p 69.66p
61p
£1.02
£1.02
£1.02
£1.02
photo
messaging
Travel in Countries in Ireland, Channel Islands and Europe 1 zones
£20
listen to
answer
phone
36.6p
36.6p
36.6p
£1.33
87p
£1.12
£1.53
£1.48
£1.53
£1.79
* Calls to customer services are free from your Orange phone. All call rates above are pence per minute (ppm) In EEA countries Iceland,
Liechtenstein & Norway, French Guiana, Gibraltar, Guadeloupe (inc St Barthelemy and St Martin), Martinique, Reunion you will be charged 20.04p
to make a call and 6.63p to receive a call from Ireland and Channel Islands zone and Europe 1 zone. Prices apply to all networks in all countries
and zones.
100
30MB
7 days
GPRS/3G data
- per MB
69.66p
69.66p
Europe 2, Australia, USA & Canada, Rest of World 1,
Rest of World 2
£8
Travel Data bundles make it easy to access the information you want and stay
in touch while you’re away. Sign up for one of our bundles to enjoy discounted
rates on data while travelling. These bundles are perfect for browsing the
internet on your phone.
Travel in Countries in Ireland & Channel Islands and Europe 1 zones
bundle duration
out of bundle charges
per MB
30MB
1 day*
69.66p
30MB
30 days
69.66p
150MB
30 days
69.66p
£150.00
500MB
30 days
69.66p
£15.00
30MB
monthly
69.66p
£50.00
150MB
monthly
69.66p
£150.00
500MB
monthly
69.66p
bundle cost
£50.00
£1.53
50
bundle duration
Europe 1
£3.00
£1.53
mobile internet
Ireland & Channel Islands
£15.00
77p
text
Data used from zone
photo
messaging
69.66p 58.05p 69.66p
voice
mobile data charges
(less than 50KB)
(over 50KB
including video
messaging)
bundle element
bundle cost
bundle elements
* Once you opt in, the bundle begins automatically, as soon as you start using data in Ireland and Channel Islands zone or Europe 1 zone. You will be
charged the bundle fee each day for any data you use up until the allowance has been used. If you use more than the bundle allowance, costs revert
to 69.66p per MB. The bundle will last up until midnight of that same day (local time).
All calls made whilst in Ireland & Channel Islands and Europe 1 will be charged per second with a 30 second minimum call charge; and calls
received whilst abroad will be charged per second for all zones (No minimum call charge). All the SMS sent whilst in Ireland & Channel Islands
and Europe 1 will be charge 7.46p per message.
For more information regarding call charge in aircraft, please go to orange.co.uk/aircraft
For more information regarding call charge in ship services, please go to orange.co.uk/ship
Combined roaming bundle: voice, SMS & data. find detail attached.
36
Generated at: Wed Aug 8 11:04:57 2012
37
mobile data charges continued
Europe Traveller
Get 25% off standard roaming rates in Europe with a Europe Traveller bundle.
Travel all around the world*
bundle cost
bundle elements
bundle duration
out of bundle charges per MB
Europe Traveller
cost
£8.17
4MB
30 days
EU 69.66p/The rest of world £8**
£15.32
10MB
30 days
EU 69.66p/The rest of world £8**
£61.28
50MB
30 days
EU 69.66p/The rest of world £8**
£137.87
200MB
30 days
EU 69.66p/The rest of world £8**
£8.17
4MB
monthly
EU 69.66p/The rest of world £8**
£15.32
10MB
monthly
EU 69.66p/The rest of world £8**
£61.28
50MB
monthly
EU 69.66p/The rest of world £8**
allowance
30 day – holiday bundle
Monthly – frequent traveller
£5.10
£10.22
200 Mins @27.50p/min
to make calls
200 Mins @ to receive
calls for free
in all countries in Europe
1000 Mins @27.50p/min
to make calls
1000 Mins to receive
calls for free
in all countries in Europe
*Bundles are available in Ireland & Channel Islands, Europe 1 (include France and Spain), Europe 2 (include Turkey and Croatia), Australia, USA &
Canada, Rest of World 1 and Rest of World 2 zones.
**To find out relevant region country list(s), please go to orange.co.uk/abroad for further information.
Travel in USA or Canada
bundle cost
bundle elements
bundle duration
out of bundle charges
per MB
£5.10
4MB
30 days
£8
£12.25
10MB
30 days
£8
£61.27
50MB
30 days
£8
£5.10
4MB
monthly
£8
£12.25
10MB
monthly
£8
£61.27
50MB
monthly
£8
38
Generated at: Wed Aug 8 11:04:58 2012
39
World Traveller
International Calling
For £5.10 a month get unlimited discounts on all your calls and texts when
travelling in top international destinations such as the USA & Canada,
Australia, Turkey, Egypt and many more.
Calling abroad from the UK
Flat rate charges from the UK means great value all day long, so you pay the
same all day, every day, whether you are calling a landline or mobile.
calling
from zone
making
calls
abroad
standard
%
discount
Ireland &
Channel
Islands
21.40p
24.04p
11%
5.71p
Europe 1
(inc. France,
Spain)
25.58p
28.85p
11%
6.85p
Europe 2
(inc. Turkey,
Croatia)
91p
£1.30
30%
49p
70p
30%
28p
40p
30%
Australia
60p
85p
30%
49p
70p
30%
28p
40p
30%
USA &
Canada
Rest of
World 1
Rest of
World 2
receiving
calls
standard
abroad
%
discount
sending
texts
abroad
standard
%
discount
6.63p
14%
6.71p
7.46p
10%
7.96p
14%
8.06p
8.95p
10%
77p
£1.16
£1.40
£1.10
£1.45
£1.75
30%
20%
20%
49p
72p
80p
70p
90p
£1.00
30%
20%
20%
28p
40p
40p
calls to customer services are free from your Orange phone
■
prices apply to all networks in all countries and zones
■
Call abroad Subscription
Get our Call Abroad Subscription for £3.50 a month and benefit from
discounts to all our international calling zones.
Calling abroad from the UK
■
■
For a list of countries and which zone they are in visit orange.co.uk/
international
or call customer services on 150.
40p
50p
50p
30%
20%
20%
standard rates
Call Abroad
Subscription
rate
Orange Zone
£1
15p
Europe 1
£1
15p
Europe 2
£1
15p
Ireland
70p
10p
Australia
£1
15p
80p
5p
Rest of World 1
£1.50
30p
Rest of World 2
£2
30p
USA
■
all calls received whilst abroad will be charged in per second
■
in countries where VAT is applicable, VAT is included in the above rates
40
Generated at: Wed Aug 8 11:04:58 2012
photo
messaging
abroad from
the UK under/over
50KB
Making an
international
video call
Receiving an
international
video call
10p
12p
51.1p
free
International calling charge for Camel SIM only tariff
where a discount rate is not applicable (some zones, products),
standard charges will apply
all calls made whilst in Ireland, Channel Islands & Europe 1 will be
charged per second with a 30 second minimum call charge, and all calls
made whilst abroad other than Ireland, Channel Islands & Europe 1 will
be charged in 60 second increments
Texting
abroad from
the UK
Calling abroad
from the UK
Orange Zone
Texting abroad
from the UK
photo messaging
abroad from
the UK - under/
over 50KB
Making an
international
video call
Receiving an
international
video call
20p
30.6p
51.1p
free
45p
Europe 1
45p
Europe 2
50p
Ireland
15p
Australia
50p
USA
30p
Rest of World 1
90p
Rest of World 2
£1
41
Services
service
Orange Care
Copy and Keep
118 000
Orange Directory
Enquires service UK
118 000
Information finder
Directory Enquiries
by text
Other 118’s Third
party Directory
Enquiries
195
Accessibility
Directory
Enquiry service
Orange
Text alerts
description
Worldwide cover for your
phone against loss, theft,
damage as well as developing
a fault, subject to Orange
Care General Terms and
Conditions. Any claim
accepted will be subject to an
administration fee (currently
£15). Replacement is usually
within 24 hours
of a claim being accepted
cost
further information
£6 per month per phone
including Insurance
Premium Tax, not applicable
to certain high value devices
£12 per month per
phone including Insurance
Premium Tax, applicable to
certain high value devices
To arrange or request
a copy of Orange Care
Genernal Terms and
Conditions (OCGTCs),
please call 150 free from
your Orange phone, or
07973100150 from any
other phone
Orange Care is the
insurance and warranty for
your Orange device. The
Orange Care General Terms
and Conditions can be seen
by visiting our website
orange.co.uk.
Copy and Keep service,
copies SMSs, photos, music
downloads and videos (only
media which is copyright free
will be transferred) from phone
to phone or to USB stick
Free for New and Existing
Orange Care Customers or
£6 as a stand alone charge
(per transaction)
to use the Copy and Keep
Service, visit an Orange Shop
To request a UK national
phone number
89p per call. Maximum of
3 numbers per call. It is
free to receive the
searched number text.
30.6p per minute onward
call connection
call customer services
on 150 or visit
orange.co.uk/118000
texts to 118000 - standard
out of bundle rate; texts
from 118000 - £1.02
call customer services
on 150 or visit
orange.co.uk/118000
Prices to call other
118 numbers other
than Orange may vary
Please call customer services
on 150 or visit orange.co.uk/
directoryenquiries
Ask any type of question or
request a directory listing
by text
–
blind/disabled directory
enquiries
You can choose from a range
of categories: sports, news,
weather, horoscopes, lottery
results, text messaging
games and jokes, financial
news, body and soul and
entertainment alerts
42
Generated at: Wed Aug 8 11:04:58 2012
calls to this service are free
for the first 90 seconds,
then are charged at 20p
per minute for onward
call connections
From 12.3p per
message received
service
description
cost
further information
Orange Maps
Orange Maps gives you the
best of mobile maps and
in-car navigation all on your
mobile phone
Orange
Postcards
Use your phone to take a
photograph and send it by
MMS shortcode 80247 to
be turned into a postcard
that will be delivered by
the Royal Mail
Orange Mobile TV
Orange TV lets you watch
channels you all know
and love, as well as some
exciting new ones on your
3G phone
It costs £5 per month for
regular TV packs, or £10
per month for the Max
pack. Alternatively pay
as you watch for 40p
per minute
visit orange.co.uk/tv
Monkey tariff
Call 247 or 079 7310 0247 to
listen to a friends playlist by
entering their unique 7-digit
Monkey playlist number
5p per minute from the
UK. Standard roaming
charges apply if calling
from abroad
visit orange.co.uk/monkey
Music Player
Download songs from
hundreds of artists straight
to your phone
Tracks usually cost £1.54
per track or buy a bundle
of 3 for £3.07. The cost is
added to your monthly bill
visit orange.co.uk
Orange
Email and Organise
View your emails on your
handset via POP clients or
Orange World. Have your
third party email accounts
and Orange email in one
place by registering online
to Orange Email Manager.
Receive SMS email
notifications or listen to
your emails on Orange
Answer Phone
call 195/150 to register for
access call 07973 100 195
from any other mobile to
access the service
£5
visit orange.co.uk/
orangemaps
£1.79 in the UK
£2.24 overseas
standard WAP
charges apply
visit orange.co.uk/mms
Normal data
charges apply
Email is included within
the Orange World bundle
allowance
visit orange.co.uk/
emailandorganise
SMS alerts are free
20.4p per minute to
listen to your emails
Answer Fax
Orange Answer fax lets you
receive faxes directly to your
phone while you’re out and
about and forward them to
a convenient fax machine
for printing
charged at normal Answer
Phone rate (additional
charges may apply)
call customer
services on 150
Fax and data
services
Send and receive faxes
and emails, even browse
the internet while you’re on
the move
Data calls to
freephone numbers
will be charged at standard
rates, depending on your
service plan
go to an Orange Shop
or call 156
call 277 for details
43
Services
service
description
cost
further information
No initial charge.
Local Number
Memorable
Numbers
If you don’t want people
to know you are using a
mobile phone, you can have
a local number. Available
for London, Birmingham,
Liverpool and Manchester
dialling codes
You can also choose a
phone number that everyone
can remember
Monthly charges:
a number local to your
billing address £18
a number not local to
your billing address
£32.94 cost per incoming
call 10.20p (pm)
call customer
services on 150
network performance promise –
we’ll give you credit if you’re cut off
Orange is the only network to give you up to a minute of talk time back, in the
unlikely event that you’re cut off during a call.
■
■
One off charge and then
monthly charges depend
on your
service plan
■
bronze Orange number
- £58.75
■
silver Orange number
- £235
gold Orange number
- £360
call customer
services on 150
■
call the same number back within five minutes, and before calling
anyone else, and we’ll credit your account
redialled calls must last longer than three seconds for credit to be added
calls to fixed charge numbers, like Orange Directory Enquiries,
will be credited as a call at your standard rate
on Talkshare accounts the credit will be available for the rest
of the group to use
calls lost by a third party don’t qualify for credit
Our network promise doesn’t apply to 3G, international calls, calls made whilst
abroad, calls made whilst national roaming or freephone 0800 numbers.
bronze local number
- £88.13
silver local number
- £117.50
gold local number
- £146.88
Your Account online
Manage your Orange
account online
Bills and Statements
Itemised bills
£1.54
call customer
services on 150
Copies
of bills
Copies of itemised bills
£3.60 per copy
call customer
services on 150
Payment type
Charge for
not paying by
Direct Debit
£3.58 per number
Further information: call
customer services on 150
call customer
services on 150
call customer
services on 150
Bills in large print,
Braille or Audio
–
–
visit orange.co.uk
Phone unlocking
charge
If you want to use your
phone on an alternative
network you can have your
phone unlocked
£20.42. If you are still
within the minimum term
of your contract you must
also pay the remainder of
your monthly charges of
your contract
call customer
services on 150
Text delivery reports
Receive a text informing
you whether your message
was successfully delivered
1p per receipt
call customer
services on 150
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45
early termination charge price guide information
■
■
■
■
if you wish to terminate your contract early you are required to pay the
remaining monthly line rental charges to cover your minimum contract
period. However, you could be eligible for a discount, as explained below.
we pay money to other communications providers when you make calls
and send texts to their customers. We receive money when you receive
calls and texts from the customers of other communications providers.
The rate at which these payments are made is subject to changes over
time due to factors including changes to relevant Ofcom regulations. If we
pay more to the other communications providers than we receive from
them, we’ll make a saving if you terminate your contract early.
we have looked at the average calls and texts made and received on a
range of tariffs and calculated whether on average we are likely to save
money if you terminate early (before the end of your minimum term) and if
so, how much. That average saving is the discount which you will receive.
the discount varies according to the tariff you are on. The table below sets
the discount which will be applied to any tariff which falls within a particular
band of tariffs according to the cost of the monthly line rental.
New discounts which will apply to each monthly line rental (as relevant)
from
to
discount*
from
to
£0.00
£20.00
0
£50.01
£60.00
82p
£20.01
£30.00
14p
£60.01
£70.00
£3.49
£70.01
£80.00
£4.73
£30.01
£40.00
56p
£40.01
£50.00
£1.08
discount*
* Based on current usage profiles and termination rates. Subject to change.
Your Early Termination Charge is worked out by: subtracting the appropriate
discount (see tables above) from your monthly line rental (Exc VAT). This is
then divided by 30 to give a daily Early Termination Charge, and multiplied by
the number of days left on your contract.
If you are on Everyday 50 a different calculation is used. Your Early Termination
charge is calculated by dividing the appropriate discount (see tables above)
by 30 to get a daily discount and then subtracting that daily discount from 43p
which is your daily line rental excluding VAT. The result is then multiplied by the
number of days left on your contract.
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47
For further information about Orange and our products and services please
visit our website at orange.co.uk
The information contained within this booklet is correct at the time of going to press,
but Orange reserves the right to make subsequent changes to it, and services may be
modified, supplemented or withdrawn. For up to date information on the latest prices
please visit orange.co.uk
All prices include VAT unless otherwise stated.
© Everything Everywhere, UK registered company 02382161.
Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW
orange.co.uk
All other trademarks are acknowledged.
TAG 57010800/200812
100%
This booket is printed entirely on recycled paper containing
100% post-consumer recovered fibre. You can recycle this publication again.
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