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SVP, Outreach and Capability Building
Role
SVP, Outreach and capability building
Reporting to
Function
EVP, Services or CEO
Services
Level
L2
Grade
G2
Age Criteria
Maximum age 45 years (till 30 May 2015)
Experience
15 – 18 Years
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Role Description
To provide inputs for designing the overall strategy for Outreach and Capability Building and ensure end
to end change management support and effective training delivery to the stakeholders using GSTN’s
services.
The role holder would also be responsible for networking and promoting the GSTN’s brand and related
developments & offerings amongst the existing and prospective partners of GSTN and other stakeholder
groups
Key Responsibilities
Strategy Design and Implementation
►
Provide inputs into the overall strategy and creation of processes for Outreach and Capability
Building
►
Provide inputs to the Head of Services in the planning of the departmental budget during the
internal budgeting exercise and ensure adherence to the same
Outreach and Capability Building Operations
►
Collaborate with Head, Services to understand the target stakeholders, their profile, requirements
and expectations from GSTN
►
Articulate the strategy to provide the following support to various set of stakeholders:
―
Training to the set of people/ counterparts adopting GSTN’s offerings
―
Change Management support to the stakeholders adopting GSTN’s offerings
―
Networking and Outreach to various set of stakeholders including current and prospective
partners of GSTN
►
Stay abreast with various national and international practices on training, change management
and outreach strategies
►
Provide required inputs to the team on the profile of stakeholders, their training/ change
management/ awareness requirements, level of maturity etc to help team build their
understanding of the stakeholders
►
Articulate standard processes and policies governing training, change management and
networking & outreach divisions
►
Build relationships with pertinent subject matter experts like training content developers,
functional experts, trainers/ training agencies, change management specialists/ consultants,
media agencies etc; Utilize their services as and when required with due negotiations on
commercials
►
Review the training content to ensure adherence to the stakeholder requirements
►
Obtain the inputs of training delivery heads on training delivery process and mechanisms;
Understand the region specific requirements and articulate effective training delivery plan with
region specific customizations to be done by training delivery heads
►
Evaluate the effectiveness of training content and delivery periodically basis review and
stakeholder satisfaction feedback; Ensure continuous improvement in training content, delivery
mechanism and capability of the subject matter experts being involved
►
Conduct train the trainer workshops for inhouse talent to act as subject matter experts and
trainers in the training unit of the organization to optimize costs of outsourcing
►
As per the stakeholders’ requirements and business understanding, provide support to Head,
Change Management in articulation of change management pillars and key interventions to be
undertaken for every stakeholder
►
Evaluate the effectiveness of change management support across various pillars; Ensure
continuous improvement
►
Leverage the established relationship with stakeholders to involve them in various networking and
outreach initiatives being launched by GSTN
►
Resolve the escalations (if any) pertinent to stakeholder communication or corporate branding
during running of various branding events/ initiatives
►
Provide feedback on effectiveness of various networking and outreach initiatives; Suggest
improvements (if any)
►
Suggest various mechanisms to standardize the services of training, change management and
outreach to various set of stakeholders as far as possible with due level of customization
People Development
►
Take an active role in recruitment of incumbents into own team
►
Conduct formal performance appraisal and provide developmental feedback for own team
►
Identify training needs of subordinates and provide functional training inputs through internal and
external sources
Others
►
Ensure timely preparation of MIS and Status Updates for circulation to the Top Management and
other authorities as may be required
Key Interfaces:
External:
Internal:
► Vendors/
Service Providers/ External agencies/
Consultants etc
► Government Ministries & Departments including
Department of Personnel & Training (DoPT) etc
► External stakeholders like tax administration
authorities etc
► All internal departments
Key Attributes & Skills:
► Role holder to be sourced on deputation with minimum experience of 14 years at preferably at
Director grade OR
► Role holder to be sourced from private sector with experience of 14 years and Post Graduate in
Human Resource Management/ Change Management/ Any similar degree/ diploma
► Around 5-8 years of experience in Experience in Information & Broadcasting Ministry/ Related
functions for an official on deputation is preferred
► Around 5-8 years of experience in Training and Change Management for a private sector
candidate is preferred