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GLOBAL
TECHNOLOGY
MANAGEMENT, INC.
WWW.GTMCORP.COM
FIELD OFFICE SUPPORT STAFF PROGRAM FREQUENTLY ASKED QUESTIONS FOR EMPLOYEES Who is GTM? Global Technology Management (GTM) provides expertise on homeland security and
border operations. GTM was founded in 1994 to help clients to develop and deliver new
products and services for the air transport, border control, and secure identification
markets. Since 2004 GTM staff has directly supported the U.S. Department of Homeland
Security (DHS) on critical data research initiatives that help secure the nation's
borders. In this regard GTM has assisted in the design and implementation of the United
States Visitor and Immigrant Status Indicator Technology (US-VISIT) program. The goal
of this program was to transform immigration and border management through enhancing
the security of United States citizens and visitors while facilitating legitimate travel and
trade. GTM also provides administrative and technical staff to U.S. Citizenship and
Immigration Services (USCIS) at fourteen of its Application Support Centers in the
northeastern part of the country. Staff at those sites help applicants for Immigration
benefits by taking biometric and other identifying information from them to assure proper
identification as the applicants work their way towards lawful permanent residence and,
eventually, citizenship. In addition, GTM supports the USCIS file imaging/digitization
initiative at the agency’s facility in Kentucky. In addition to its role at DHS, GTM provides consulting services to international
organizations, border control agencies, and systems integrators who are seeking effective
border management solutions. GTM has advised governments on the adoption of modern
technologies to enforce entry requirements and facilitate the movement of legitimate
travelers. GTM emphasizes a systematic and integrated approach that deters abuse
without causing negative effects on border commerce and tourism. GTM experience in this area includes: • Advising countries on the use of state of the art identification card and passport
issuance systems • Working with governments, airlines and other stakeholders to establish advance
passenger information (API) systems to identify travelers of interest •
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Leading government and industry efforts to develop biometric-based automated
border clearance systems Conducting detailed analyses of how governments worldwide have addressed
facilitation and enforcement challenges through the adoption of border
automation Recommending new approaches to border management through the integration of
API, lookout databases, and front line tools such as passport readers and biometric
identification technologies The GTM team has unequaled experience in managing complex, international scale
immigration benefits and control systems. From establishing and operating the world's
largest and most successful legalization program to developing today's web-based
application processes, GTM executives and senior consultants are at the forefront of
efforts to improve how governments address critical migration management missions.
Examples of GTM's in-depth experience in immigration benefits systems includes: • Setting up and operating ad hoc programs to handle mass migration events • Configuring specialized support functions such as call centers and regional
benefits centers • Advising governments on legal and regulatory changes to help manage legal and
illegal immigration challenges • Determining the feasibility of applying new technologies to streamline application
and adjudication processes GTM is based in Colorado with offices in the Washington, DC area. For more
information about GTM, please visit us at http://www.gtmcorp.com. What is GTM's role in the Field Office Support Services (FOSS) contract? GTM is a small business subcontractor to the prime contractor, PAE. GTM was invited
to participate in the FOSS bid on the basis of its performance at US-VISIT and the ASCs,
and because of its knowledge of USCIS operational needs. With the new contract, GTM
will be managing select staff at USCIS offices in the Eastern, Midwest, North Central and
Mountain regions of the U.S. How will the FOSS program be structured under the new contract with
PAE? The structure will not change. The program will continue to have the management
system that is in place now. How can I contact GTM? The address for GTM’s main office is P.O. Box 2073, Durango, CO 81302 (U.S.
Mountain Time). The company president is Richard Norton and he may be reached by
phone at 970-259-3015. The CEO for GTM is James Puleo, who is based in the
Washington, DC area. He can be reached at (240) 506-3463. The Vice President for
Operations is Cara-Lyn Lappen, 970-247-8004. Cara-Lyn handles all human resources
matters for GTM. Am I automatically an employee of GTM upon start of the new contract? No, you must apply to GTM to fill the position you currently hold. This step is necessary
to ensure that GTM has the necessary documentation in place for all of its employees.
Please visit http://www.gtmcorp.com/Welcome_GTM-FOSS.htm to view and apply for
positions on the contract. As an employee, what can I expect during the transition process? You can expect to receive several communications from GTM by email and from your
local supervisor as we begin to transition the contract to PAE. The first step will be for
you to apply for your current position title as noted above. We ask that you begin the
application process as soon as possible to speed along the transition. After we receive your application we will be providing you with an offer letter. You must
sign this offer letter and then we will send you the GTM employee information form,
Form I-9, Form W4, and, as appropriate, state tax withholding forms for you to
complete. You will also receive information for enrolling in our health care plan. If you
wish to waive health insurance, you will receive a waiver form to fill out. Please
complete all of these forms as soon as possible so we can complete the hiring process. How will I be paid by GTM? You will be paid twice a month by electronic deposit into a checking or savings
account. Pay periods are from the 1st to the 15th of the month, and the 16th to the end of
the month. Deposits will be in your account within one to three business days of the end
of the pay period. The GTM employee information form contains places to enter your
account number and bank routing number. Please be sure this information is accurate so
payments can be processed accurately and promptly. Do I have to do a new I-9? Yes. You must forward the filled out I-9 form, along with copies of the required
identification (listed on the back of the form), to Cara-Lyn Lappen at [email protected].
She will complete the employer portion of the form. What will happen to my benefits? As an employee of GTM under the new contract, you are paid health and welfare dollars
in the amount of $4.02 per hour. This money may be applied to health care and other
insurance benefits of your choosing. If you are a full time employee or a part time
employee who works at least 20 hours per week, you may opt to enroll in the health
and/or dental insurance that is offered by GTM. If you do, the cost of that insurance will
be deducted from your pay. Further details on GTM insurance programs and enrollment
form will be provided upon request. Does GTM offer a 401(k) plan? Yes. If you are a part time or full time employee you may enroll in the existing GTM
plan and are encouraged to do so. As an incentive, GTM will match up to 2 percent of
your salary. You may sign up for the plan through ADP, the company that administers
the GTM payroll system. Your contributions are vested immediately; there is no waiting
period to participate or to receive the matching benefit. Please contact Cara-Lyn Lappen
at [email protected] for any questions about the 401K plan. What is the GTM policy for paid time off (PTO)? Employees are eligible for PTO based on their SCA service date. Full time employees
with 0-5 years of service will receive 10 days of PTO per year; those with 5-10 years of
service will receive 15 days per year; and those with 10 or more years of service will
receive 20 days per year. This time may be taken for personal reasons, vacation time, or
sick leave. PTO hours will accrue each pay period and will be pro-rated for employees
who work less than full time. Leave without pay is not allowed unless extenuating
circumstances arise. Our VP of operations, Cara-Lyn Lappen, may only approve LWOP.
Hours accrued by the end of the calendar year will only carry over if they total less than
40 hours. Exceptions to this with extenuating circumstances will be considered on a caseby-case basis. NOTE: Any balance you have with your previous contractor will not
transfer to the new contract. Please contact your outgoing employer for information
about compensation for unused hours. What is the holiday schedule under the new contract? GTM follows the Federal Government holiday calendar, which lists ten paid
holidays. The dates for the next ten holidays are as follows: New Year's Day - January 1* Martin Luther King Jr. Birthday - Third Monday in January Washington's Birthday - Second Monday in February Memorial Day - Last Monday in May Independence Day - July 4* Labor Day - First Monday in September Columbus Day - Second Monday in October Veterans Day - November 11* Thanksgiving Day - Fourth Thursday in November Christmas Day - December 25* * Observed on either the preceding Friday or following Monday if the holiday falls on a
weekend How will my pay be affected? Your pay rate will not change as a result of the transition. You will be hired by GTM at
your current pay rate. Will we still be paid biweekly? No -- see above, "How will I be paid by GTM". When can I anticipate my first paycheck with GTM? You will be paid for work performed in each half of the month within one to three
business days of the end of the period. In other words, there will be no significant delay
in receiving pay for work performed. As an example, the work you do from September 1
to September 15 will be in your bank account on or about September 17.
How do I continue direct deposit of my paycheck? You will be asked to provide your direct deposit data on the GTM employee information
form. This paper form will be provided to you as part of the process of bringing you on
board. How can I view my paystubs with GTM? You may view your paystubs through our dedicated ADP Workforce Now
website. Information will be provided to you by Cara-Lyn Lappen about how to gain
access to the website. You can also use the same website to update personal information
such as address and dependent changes.