case study

30%
annual
saving
Case Study
Cash in Transit
PROJECT OVERVIEW
A local convenience retailer with over 120 stores in the South of
England were looking to undertake a review of their long-standing
arrangements for cash in transit services to identify if cost efficiencies
and improvements in service could be achieved.
Cash in Transit
THE CHALLENGE
THE APPROACH
THE SOLUTION
The retailer was in a long-term
contractual partnership lasting more the
5 years and had no clear overarching
view of the cost base, or the cost drivers
behind it and lacked any management
information to be able to track the
process and its cost effectiveness. The
challenge for Hawtrey Dene was first to
map the current process and build an
accurate base case, then to conduct a
review of the market to identify and
deliver cost savings and improvements in
service levels and efficiency of process.
By carrying out a full audit of the
operation and the commercial
arrangements that underpin it,
Hawtrey Dene were able to construct a
base case for an ‘as is’ model and
challenge the status-quo, to identify
where improvements could be made.
The improved model was then put to
the market in a competitive and
transparent tender process to select
the best provider to deliver it.
A global provider of security services was
selected with a proven track record of
success that were able to leverage their
size and service area to deliver savings to
the cost of service and work
to stringent SLAs and KPIs to ensure
the client received the level of service
they required.
THE BENEFITS
30% annual saving on costs
Greater efficiency in process
Improved management
information visibility
A more stringent level of
service agreement
Contract in place
SRM and Reviews