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NEW YORK LIFE INSURANCE
NEW YORK, NY
POSITION:
Change Communications Lead
INTRODUCTION:
Founded in 1845 and headquartered in New York City, New York Life Insurance
Company is a Fortune 100 company and the oldest and one of the largest mutual life
insurance companies in America. New York Life maintains operations in all 50 states, as
well as Mexico and Taiwan, through a network of more than 17,000 agents and more
than 10,000 employees. The company holds the highest financial strength ratings
currently awarded to any life insurer from the four principal rating agencies: A.M. Best,
Fitch, Moody’s, and Standard & Poor’s.
The New York Life website is www.newyorklife.com.
REPORTS TO:
Laura Laub - Head of Communications Planning and Strategy
SUMMARY:
The Change Communications Lead will be responsible for developing and executing
communication strategies to support New York Life’s large-scale change initiatives. As
a senior strategic leader on the communications team, this person will play a pivotal role
in driving the success of high profile communications related to ongoing change
initiatives. The Communications Lead will ensure that the company-wide internal
communications strategy will drive employee engagement in key business objectives,
values and aspirations. Reporting to the Head of Communications Planning and Strategy
with significant executive interaction, this individual will deliver on senior management’s
goal to enhance strategic communications with employees to achieve a positive response
to organizational change and transitions.
RESPONSIBILITIES:
o Develop and execute a comprehensive internal communications plan in support of
change management initiatives; create consistent, company-wide communications
practices aligned with the corporate culture and employee engagement practices.
NEW YORK LIFE – CHANGE COMMUNICATIONS LEAD
PREPARED BY HEYMAN ASSOCIATES
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o Partner with program leadership to develop and measure the effectiveness of
communication efforts aimed at building awareness and understanding of, as well as
buy-in for and commitment to the change.
o Maintain and enhance leaders’ reputation and credibility through participating in the
development of program leadership’s articulation of the vision and case for change.
Counsel and support executives as internal ambassadors for change initiatives.
o Identify both internal and external stakeholders, while advising and supporting
ongoing Stakeholder Management activities.
o Identify and measure the critical success factors, in an ongoing manner, to assess the
effectiveness of communications goals and objectives.
o Apply and develop applicable organization corporate communication principles and
protocols.
o Enhance the company’s retention and engagement of the talent it needs to support
growth.
REQUIREMENTS:
o Bachelor’s degree along with at least 10 years of experience in communications;
combined corporate and agency experience preferred.
o Understanding of communications practices and change management issues,
particularly regarding the use of communications as a means of two-way engagement,
by incorporating new "best practice" tools and approaches.
o Prior experience participating in enterprise transformation
understanding of critical success factors for large-scale change.
initiatives
and
o Collaborative approach and track record of building strong relationships with diverse
stakeholders.
o Proven track record of envisioning, planning, executing and measuring strategic
employee communications programs.
o Confidence in providing counsel to C-Suite and executive leadership team members.
o Exceptional interpersonal and focused listening skills; ability to work quickly,
thoughtfully and collaboratively with different personalities.
NEW YORK LIFE – CHANGE COMMUNICATIONS LEAD
PREPARED BY HEYMAN ASSOCIATES
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o Ability to define success criteria, including identifying project risks, opportunities and
core stakeholders.
o Ability to translate complex concepts and ideas into clearly written communications.
o Outstanding written and oral communication skills, including presentation
development, editing and proofreading skills.
For more information, please contact Heyman Associates:
Heather Ring
Associate
212-784-2711
[email protected]