Job Description: Floor Supervisor Position Summary Floor Supervisors are store associates who have been tasked to be responsible for leading and managing associates when no Store or Assistant Manager is available. Floor Supervisors are responsible for some opening and closing duties, as well as filling in when no manager is available. Floor Supervisors are responsible for ensuring that associates provide exceptional customer service, customer satisfaction, driving sales, building sales skills and product knowledge. Reports to: Store Manager, Assistant Manager Major Responsibilities The major responsibilities for this position include: ● Responsible for ensuring the store is focused on our customer first philosophy and ready for business every day. ● Greet customers by asking them the magic question: “What can I help you find today?” ● Resolve customer complaints in a timely and satisfactory manner. ● Lead associate team to accomplish store goals. ● Work with the Store Manager to ensure the store is properly staffed at all times. ● Maintain record keeping accurately, documenting all necessary items. ● Ensure that open/close procedures are followed ● Responsible for training on and enforcing all store policies and procedures. ● Walk the aisles to ensure all customers are being helped. ● Enforces safety policies and procedures; is a safety role model. Minimum Requirements The minimum requirements for this position include: ● ● ● ● ● ● ● ● Posses a vast product knowledge of hardware related products along with a willingness to learn. Skills/Knowledge: Strong leadership and analytical skills. Ability to communicate clearly and effectively in all situations. Strong problemsolving and organizational skills. Excellent verbal and written communication skills. Ability to handle multiple projects and tasks with a high attention to detail. Knowledge of retail computer systems, MS Word and Excel a plus. Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business Physical Requirements The minimum physical requirements for this position include: ● ● Ability to stand for an extended period of time Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth APPROVAL I have read, and understand, the duties that are outlined in this document and hereby agree to the tasks and expectations as provided. ________________________________________ Date _________________ Employee Signature ________________________________________ Date: ________________ Supervisor Signature