1. food and drink
2. beverages
3. alcoholic beverages
4. wine

F DF 20 411 CE R T IF IC AT E II IN
W INE INDUS T RY OPER AT IONS
C OURSE C ON T E N T
A general qualification for the Hospitalty/Wine Industry.
This program has been developed to provide jobseekers in the hospitality and wine sales industry with the latest
skills, knowledge and thinking to expand their capabilities. Units from within the program have been designed
for application in both a service and sales environment. It also contains of a set of competencies high performing
hospitality staff should possess. Hands-on course includes face to face training sessions where students
will learn about best-practice in the hospitality and wine sectors as well as engaging in practical service tasks
S TA NDA RD U NI T OU T L INE
C ORE U NI T S
FDFFS2001A
FDFOHS2001A
FDFOP2063A
FDFOP2064A
MSAENV272B
Implement food safety program and procedures
Participate in OHS processes
Apply quality systems and procedures
Provide and apply workplace information
Participate in environmentally sustainable work practices
E L EC T I V E U NI T S
FDFCD2002A
FDFCD2003A
FDFCD2005A
FDFCD2006A
SITHFAB201
SITHFAB204
SITHFAB206
SITXFIN201
SITXFSA101
SIRXCCS202
SITHFAB202
SITXCOM201
Promote wine tourism information
Evaluate wines (standard)
Sell cellar door products and services
Conduct a standard product tasting
Provide responsible service of alcohol
Prepare and serve espresso coffee
Serve food and beverage
Process financial transactions
Use hygienic practices for food safety
Interact with customers
Operate a bar
Show social and cultural sensitivity
PRE REQUISI T E S
There are no pre-requisites or entry for this program.
The target audience for this qualification is jobseekers in the food production and packaging industry
Entry does require basic language, literacy and numeracy competence
This training is delivered with Victorian and Commonwealth Government funding
For full details on pricing please visit our website hivized.com.au. You may be eligible for funding - See back
1|1- 3 W E S T P O O L D R I V E H A L L A M V I C 30 8 3
P H : 0 3 8795 796 4
E : I N F O @ H I V I Z E D.C O M . AU
COMPLETE IT R T O I D 4 079 3
People with disabilities are encouraged to apply
INDUSTRY TRAINING
R E F : T L I 2 01 3 07
F DF 20 411 CE R T IF IC AT E II IN
W INE INDUS T RY OPER AT IONS
DE L I V E R Y A ND A S SE S SME N T
HiViz Ed programs are designed to be flexible, interactive and engaging. Face to face classroom
training is complimented with relevant and current theory and practical hands on experience at the
workplace or simulated environments
T OPIC S INCL UDE D IN T HE IN T E NSI V E T R A INING C OURSE
Workplace Health and Safety
Food Safety and Hygiene
Responsible Service of Alcohol
Wine Evaluation
Customer Service
Wine Tasting
Cellar-door/Sales
T R A INING FACIL I T IE S
HiViz Ed can provide access to training space and facilities dedicated to hospitality and wine industry training,
complete with fully stocked bar that includes all wines, coffee, equipment PPE and
consumables relevant to wine operations, as well as Standard Operating Procedures for bar activities
to give learners a real life learning experience. This option is useful when training jobseekers or new workers
A DDI T ION A L C OMPE T E NCIE S
Additional competencies can be included in this qualification to maximise work placement
opportunities. Your trainer will discuss this program in more detail at your induction.
Successful completion of this qualification will allow you to demonstrate that you have
achieved the additional units that can be recognised as part of a
cross-industry learning pathway
YOU M AY BE E L IG IBL E F OR F UNDING
E L IG IBIL I T Y CRI T E RI A
To be eligible for funding, applicants must be an Australian Citizen or permanent resident
with no prior equivalent or higher qualifications
A PPL IC AT ION E L IG IBIL I T Y
The Certificate II in Wine Industry Operations is tailored to meet the needs of those
interested in an entry level qualification
A PPL IC AT ION PROCE DURE S
Contact HiViz Ed today to receive further information on
course application and related fees
1|1- 3 W E S T P O O L D R I V E H A L L A M V I C 30 8 3
P H : 0 3 8795 796 4
E : I N F O @ H I V I Z E D.C O M . AU
COMPLETE IT R T O I D 4 079 3
INDUSTRY TRAINING
OFFERING TRAINING IN:
R I C H M O N D V I C 31 21
R I N G W O O D V I C 313 4