RAPPORT D'ACTIVITÉ 2014 2014 IN BRIEF ALL ABOUT PMU, RIGHT HERE, RIGHT NOW. CONTENTS 2 Interview 5 PMU 2020 9 From turf to table 14 Equidia 16 Where we are 18 International toolkit upgrade 20 Why is French racing on the rise? 21 History of PMU 22 2014 in figures 26 The Management team 28 Governance 30 Racing without borders 32 Eurotiercé, a first-mover advantage for PMU 33 Highlights 36 Responsible gaming 38 Corporate Social Responsibility 39 Carte blanche Activity report 2 INTERVIEW XAVIER HÜRSTEL, THE NEW CHAIRMAN AND CEO, AND AYMERIC VERLET, INTERNATIONAL DIRECTOR, DISCUSS 2014, 2015 AND 2020. HOW WOULD YOU DESCRIBE THE PAST YEAR? XAVIER HÜRSTEL. In 2014, PMU once again proved to be a solid business. Despite the unfavourable economic environment, it has remained the third largest operator worldwide, with total stakes of nearly €10 billion and a net profit of €850 million. The company’s underlying strength has enabled it to withstand the harsh economic climate, to achieve its objectives, and to continue to support the horseracing sector – and beyond its commitments. WHAT HAS BEEN THE IMPACT OF THE UNFAVOURABLE ECONOMY ON THE ACTIVITIES OF PMU? X.H. There has been a particularly detrimental effect on general houselhold spendings. Horserace betting is a leisure activity, which explains that our customers have limited their yearly spendings. In this context, our horseracing activity has declined by 5% in France, but this has been offset by our strategy of diversification and internationalization. Globally, thanks to a policy of strict costs control, our savings have financed our increases in investment, and PMU has been able to return to the horseracing sector a result above the level to which it originally committed. IN 2013, WITH THE ACQUISITION OF THE BELGIAN OPERATOR EUROTIERCÉ, PMU INITIATED A NEW STRATEGY OF INTERNATIONAL DEVELOPMENT. WHAT ARE THE KEY OBJECTIVES? AYMERIC VERLET. We have historically grown our International business through strategic local partnerships. We are fortunate to count many solid, long-running partnerships. PMU has 79 of these partners in 44 countries. We import a huge number of foreign races for French punters. This allows us to offer a complete product line, while establishing reciprocal partnerships with a certain number of our B2B partners. However, the acquisition of Eurotiercé has introduced us to a another business model. What started as a simple business-toconsumer test case quickly became a profitable PMU 2014 3 venture. We believe B2C will be a significant growth driver, and we are excited about several projects that are in the pipelines for 2015 and would translate into setting up new foreign subsidiaries. WHICH INTERNATIONAL MARKETS ARE THE MOST APPEALING? A.V. Given the current economic climate in Europe which is not so dynamic, overseas markets seem more important to us than ever. Some countries and continents are growing at rates that we could only dream of in Europe! Obviously these markets appeal to us. It is not only a matter of attractivity but also of feasibility. First we need to determine whether it is legally possible to operate directly or in partnership there, and we must take into consideration the local betting laws. We tend to seek partners in markets where horseracing is already an established practise. This approach can facilitate a new partnership, although there is no guarantee. At the same time, markets that have little or no horseracing culture can also be interesting, even if these partnerships take a bit longer to establish. Fortunately we have the expertise and a wide range of products that can be tailored to each market. WHAT CAN WE EXPECT FROM PMU IN 2015? X.H. I am very confident. 2015 will be a key year, during which we will step up our investment in domestic and International development and the renewal of our client offer. Accordingly, our sales outlets will receive special attention, because they are absolutely central to our identity. 2015 will also mark the implementation of a large number of key projects, carried by the established operational excellence and knowhow of our teams. 3rd OPERATOR WORLDWIDE €850 Million NET PROFIT IN 2014 “WE ARE FORTUNATE TO COUNT MANY SOLID, LONG-RUNNING PARTNERSHIPS.” 4 • 10 THINGS YOU NEED TO KNOW ABOUT XAVIER HÜRSTEL • 1 4 8 A former amateur jockey, he has raced at Chantilly, Saint-Cloud, and Mont‑de-Marsan racetracks. He has worked as an advisor to the French Prime Minister and participated on the launch of France’s first public service hotline, 3939, and the developement of service-public.fr and online tax returns. During his military service in the navy, he checked containers in the Strait of Hormuz and the Red Sea, and rode a horse in the desert. 2 He joined PMU in 2008 where he served as Deputy Managing Director until 2014, spearheading diversification when the gaming market opened. 3 Has graduated from the prestigious ENA School the same year as a future President of the World Bank and a member of the French President’s cabinet, but we’re not dropping names! 5 He is a fierce fan of horse races, he still rides regularly, having traded in the track for the forest. 6 Aged 46, he is married and a father of four children who have inherited his passion for horse racing. 7 If offering him some wine, make sure it’s from Burgundy. 9 Long before the acquisition of Eurotiercé, he spent three years in Brussels representing France in negotiations for the European budget and farming subsidies. 10 Between 1994 and 2002, he was a winger for the Mickeys de l’Olympe amateur rugby team. PMU 2014 5 PMU 2020 PMU 2020 IS THE PROGRAMME THAT AIMS TO DEFINE A NEW GROWTH AND DEVELOPMENT MODEL FOR PMU UNTIL THE YEAR 2020 AND BEYOND. THE OBJECTIVE IS TO TRANSFORM PMU INTO AN INTERNATIONAL COMPANY, ONE THAT IS OPEN AND INNOVATIVE. OPERATING IN FRANCE AND ABROAD, PMU WILL POSITION ITSELF AS THE BENCHMARK ON ALL TYPES OF BETS AND ON ALL NETWORKS, BE THEY PHYSICAL, DIGITAL OR SOCIAL. Activity report 6 WE WILL DO OUR BEST TO BE MORE LIKE YOU WE WILL NAVIGATE EVERY CHANNEL The pitch The pitch Our 12,500 sales outlets currently represent 80% of PMU turnover, and are an essential driver for the future of the business. The PMU 2020 programme aims to modernize these outlets in order to generate growth of 1% year-on-year in horseracing. The objective is to satisfy and excite existing punters, while attracting new customers. One of the key pillars of the PMU 2020 programme is to achieve a 60% growth on digital channels by 2020. However, there is a close link between digital and physical media, and both serve the same objective: to enhance customer experience. How PMU is going to achieve this By constantly improving its existing infrastructures (applications, websites, social media presence), as well as exploiting digital innovation to upgrade punter experience. By diversifying its activities in order to reflect the aspirations of its punters: the one-size-fits-all PMU needs to move on. From offers for first-time punters to those targeting customers in a hurry, through specific spaces for seasoned racing followers, there is a PMU experience for everyone! Why it is already underway In 2014, three new outlet concepts were tested in 34 towns and cities across France. They all share enhanced customer service and an advanced technological experience. By 2017, every one of our 12,500 outlets will have been converted according one of these concepts. How PMU is going to achieve this Why it is already underway If 2013 was the year of the app, with the relaunch of the horseracing app, the launch of the poker and sport apps, and the makeover of the PMU.fr website, 2014 was clearly the year of online/offline complementarity. Mobile alerts with an invitation to join in a real-life game of table football, a race simulator for largerthan-life emotions, GPS sensors to follow horses in real time during a race… All these are fun, and no longer just science fiction. PMU 2014 7 WE WILL TAKE OUR BETS ON THE ROAD WE WILL WIN THE HEARTS OF NEW PUNTERS The pitch The pitch Since the 1980s, PMU has been exporting its knowhow, offering foreign operators data and images from French horseraces. Today, the objective is to continue at a gallop in order to derive 10% of net margin from activities outside France by 2020. This is one of the key pillars of the strategic plan. Customer segmentation is a major ambition of the PMU 2020 programme. To grow our business, it is essential to recruit – and retain – new customers. Young people, first‑time punters, female punters – all these groups will be targeted. How PMU is going to achieve this By continuing to forge partnerships, as well as identifying acquisitions or establishing subsidiaries, in order to offer PMU bets directly to foreign punters while financing local horseracing sectors. This implies investing in the necessary human and commercial expertise… not to mention brushing up on our language skills! Why it is already underway In 2013, PMU acquired the Belgian operator Eurotiercé, and initial results are promising. This year marks a new set of challenges: new prospecting tools, new markets and, above all, the arrival of a new International Corporate Development manager. How PMU is going to achieve this First, by understanding what they want. Next, by finding ways to attract their attention. Finally, by building their loyalty. Our idea? There is a PMU for everyone. Why it is already underway Two years ago, PMU undertook essential groundwork to identify different customer profiles. Its findings have already been put to good use to upgrade customer service and refine the product offer. This process is also leading PMU to think “outside the box” by exploring new recruitment techniques, such as the organization of giant clubbing/ dating events on racecourses. Original and irresistible… 8 ACTIVITY REPORT WE WILL BE FIRST PAST EVERY POST WE WILL BE THE SAME …ONLY BETTER! The pitch The pitch At present, PMU is the N°1 operator for horserace betting in France, N°2 for sports betting, and N°3 for poker. In five years’ time, there will only be one figure to remember: N°1. This is the objective of the "core" assertion of PMU 2020. Rome was not built in a day… nor without the Romans. PMU 2020 is to help move the company forward internally, keep up with the evolution of its business model and turn into an ever more attractive, responsive and innovation-driven operator. How PMU is going to achieve this How PMU is going to achieve this By stepping up the development of its sports betting and poker offer, and by continuing to innovate in horserace betting, both in sales outlets and online. PMU aims to adapt its offer to new consumption patterns and habits, ensuring PMU is always there where you expect it… and where you don’t. By ensuring roles within the company evolve simultaneously as its activity, by enhancing cooperation at every level, by streamlining processes to achieve greater efficiency and agility, and by developing a corporate culture around a core of shared values. Why it is already underway Why it is already underway Since May 2014, the Quinté+ has been offered throughout the day – a masterstroke of technology and organization! PMU has also developed new offers, notably around poker game(s) and the FIFA World Cup. No less than 23 reviews of evolution processes have been launched, addressing such diverse topics as improving everyday working conditions, raising social media awareness, discovering new jobs on the ground, or building up an in‑house social network. PMU 2014 9 FROM TURF TO TABLE PLAYING ON ALL SURFACES HORSERACE BETTING SPORTS BETTING EQUIDIA POKER THANKS TO THE COMPLEMENTARITY OF ITS OFFER, PMU HAS BEEN ABLE TO MOVE FORWARD IN DIFFICULT ECONOMIC CONDITIONS FOR THE LEISURE INDUSTRY. THANKS TO THE UNDERLYING STRENGTH OF THE BUSINESS AND ITS CAPACITY TO INNOVATE, PMU HAS BECOME A MAJOR PLAYER IN FRANCE AND INTERNATIONALLY, FROM THE TRACK TO THE TABLE. Activity report 10 Horserace betting__________ STILL LEADING THE FIELD Horserace betting, PMU’s historic activity, still represents more than 90% of total wagers. In a tough economic climate, the business is holding up well and hitting its targets. PMU is the leading operator in France, and every year pays out its entire net profit to racing associations, whose role is notably to organize races and maintain tracks. PMU thus contributes to the financing of 80% of the equine sector, which is directly responsible for 180,000 jobs. INTERNATIONAL BUSINESS ON THE UP In 2014, PMU registered healthy growth in its International business (+14%). New partnerships contributed to this performance, including the launch in New Caledonia and strong partnerships forged with countries like the United States, Germany and Switzerland. To support its internationalization, PMU also launched its first Englishlanguage website, horseraces.pmu.fr, which provides information, betting odds and forecasts. In France, PMU rolled out an ambitious programme to recruit punters and build loyalty, including promotions for PMU card-holders and operations such as “30 jours gagnants Quinté+”. This month-long initiative, involving a prize draw for Quinté+ punters, guaranteed 17 winners every day for 30 days in all PMU outlets. Online, dynamic promotional operations on the new PMU.fr platform enabled the company to retain an 82% market share. CHANGING WITH OUR CUSTOMERS In order to cater more effectively to customer demand and to recruit new punters, PMU introduced a whole series of innovations in 2014. Three new sales outlet concepts, better geared to different ways of betting, were tested and approved, both by managers and customers. Outlets also evolved to integrate the latest advances in contact-free payment technology and to offer credit card payment for sums over €1. Alongside these developments, PMU also adapted its betting offer, most notably making the Quinté+ available throughout the day. This means it is no longer necessary to wait for the day of the race, since betting opens the day before. Until now, punters could only bet on the Quinté+ on the morning of the race. Henceforth, the next day’s Quinté+ is available as soon as the current Quinté+ is opened for payouts. Punters can thus place a bet at any time of day, on all five continents. This is a particular advantage for inexperienced punters, who do not necessarily know the departure time of the Quinté+ race. KEY FIGURES €9.16 billion STAKED ON PMU HORSERACES IN 2014 48,000 Sports betting__________ PACKING A PUNCH NEW PMU CARD-HOLDERS 16,428 RACES OFFERED (INCLUDING 2,793 FOREIGN RACES) 22% OF ONLINE BETS FROM MOBILE USERS Since March, the daily Quinté+ jackpot has increased to €2 million, making it more attractive to punters. In response to demand from regular punters, the threehorse betting offer has been simplified (for example, the Trio Ordre is now offered on races with from four to seven runners). The Flexi 25%, meanwhile, has been extended to 2 of 4, Multi and Mini Multi bets. Finally, the race schedule has been supplemented with extra meetings both in France and abroad Four years after the launch of its sports betting activity, PMU is consolidating its position as the sector’s second largest operator, despite a slight decline in market share (22 points, down from 25 in 2013), attributable to the emergence of new operators. Drawing on its extensive betting experience, PMU offers more than 4,700 bets every day on around 30 different sports. ON EVERY FRONT In an increasingly competitive market, PMU is achieving excellent results and holding up impressively. The total wagered on PMU sporting bets reached €228.7 million, an increase of 14.9%. While football represents the lion’s share (67% of the total), tennis, basketball and rugby are also very popular. Live betting continues to excite punters, representing 40% of total stakes. In all, more than 60,000 events were offered for betting in 2014. Activity report KEY FIGURES SPORT, EVERYWHERE, ALL THE TIME In four years, PMU has successfully established itself as a go-to partner for sport. To support its activity, PMU has launched initiatives at every level: partnerships with the French national football team* and Paris SaintGermain**, the French rugby league***, the French cycling league**** and the Stade de France, innovative operations (pitch-side sofas, the PMU hand, the table football challenge), development of new offers and new media etc. In particular, this strategy helped make the FIFA World Cup a real success for PMU, with €27 million in bets, a 24.7% market share and 80,000 new punters. The “Si tu vas à Rio” recruitment and loyalty-building campaign reflected the company’s ingenuity in rising to the challenge of this exceptional event. With initiatives and operations on all activities, not only sport, PMU succeeded in reaching a wide audience and bringing people together. Coinciding with the FIFA World Cup, PMU launched its mobile sports betting app on Android in order to reach an even larger audience (40% of sports wagers are now placed via a mobile device). In addition, to make live betting an even more attractive proposition, PMU offers more than 1,000 videos a month – in excess of 1,800 hours of programming – on the PMU.fr website and PMU mobile applications. 4,700 BETS OFFERED EVERY DAY 60,000 EVENTS OFFERED FOR BETTING €27 M IN BETS DURING THE FIFA WORLD CUP 12,000 MATCHES AVAILABLE ON VIDEO ON PMU PLATFORMS 40% OF TOTAL STAKES Finally, since November 2014, handicap betting has been authorized for rugby matches, which points to great potential for this sport in 2015. * French national football team, U21s, women’s team, French Cup and the Petits Poucets ** First team, women’s team and handball team *** Top 14 and Pro D2 **** Coupe de France de Cyclisme PMU 2014 13 Po�er__________ IN GOOD HANDS PMU has been present in online poker since 2010, and retains its ranking as France’s third largest operator on this market. To consolidate this good performance, it is stepping up its efforts to recruit new punters and build customer loyalty. Whether through the performances of its Team Pro, the extension of its offer, or its presence at national and international events, PMU holds a winning hand. HIGHLIGHTS On a declining market, PMU stakes increased to €591.6 million, representing a market share of nearly 10%. To take advantage of the popularity of the FIFA World Cup, PMU Poker adopted a strategy of complementarity, offering tournaments whose prize was a trip to Brazil, complete with match tickets. The second half of the year was marked by the renovation of the tournament schedule and the launch of new products, such as Spot Poker (which enables players to skip their turn if they are not happy with their cards and to instantly move to a new table), in line with market expectations. HIGH PROFILE To counter the lack of dynamism in the market, PMU Poker teams demonstrated impressive ingenuity in keeping the business moving onwards and upwards. Responding to the boom in mobile consumption (+235%), PMU launched a new version of its application, which is more intuitive and more attractive, as well as a new PMU Poker software programme, which capitalizes on the social aspect of the game and better reflects the demands of players. Above all, however, PMU significantly raised the profile of its poker activity by stepping up its presence at international tournaments and linking these to a mix of initiatives on its platforms. Capitalizing on events such as Paris Poker Live, the Hip’Poker Tour on racecourses, the NH Poker Open (the largest amateur tournament ever organized) and various stops on the World Poker Tour, PMU offered its players never-before opportunities in order to build their loyalty and enhance their experience. KEY FIGURES +2,000 PLAYERS ON WPT STOPS SPONSORED BY PMU, A RECORD 76,151 MULTI-TABLE TOURNAMENTS ON THE PMU PLATFORM 14 EQUIDIA EQUIDIA, WITH ITS 360° FORMAT, IS THE SPEARHEAD OF PMU’S TV-MULTIMEDIA STRATEGY, AND ONCE AGAIN PROVED IN 2014 ITS ESSENTIAL ROLE IN RECRUITMENT AND THE REALIZATION OF THE OBJECTIVES OF PMU 2020. Equidia celebrated its 15th anniversary in 2014. Since it launched in 1999, the horseracing channel has evolved into a complete media brand dedicated to horses and horse-lovers. Thanks to its 360° offer, it now reaches 22 million households in France, Switzerland and Belgium, and every month attracts 3.3 million viewers to its two TV channels, Equidia Live and Equidia Life, as well as 280,000 visitors to its equidia.fr website, and more than 170,000 users of its applications. In 2014, during the World Equestrian Games in Normandy, Equidia beat all previous audience records: 1.7 million TV viewers followed more than 150 hours of special programming on Equidia Life, representing an unprecedented level of media coverage for an event of this kind in France! But Equidia is not just a series of figures, however impressive these may be: it is first and foremost a complete and successful media outlet which has evolved in terms of both content and format, fulfilling an ambitious brief to recruit new users and to support the development of PMU and the horseracing sector. 15 1.7 60,000 MILLION VIEWERS ON EQUIDIA LIFE — 314,000 VISITORS A MONTH TO EQUIDIA.FR — USERS OF THE EQUIDIA LIVE+ SECOND SCREEN — EQUIDA IN 2014 — — 320,000 10,000 EQUIDIA FANS ON FACEBOOK — 360° THE EQUIDIA OFFER SUBSCRIBERS TO EQUIDIA PLAY 16 WHERE WE ARE AND WHAT WE’RE DOING THERE UNITED STATES For the third year running, the Qatar Prix de l’Arc de Triomphe was offered in the US by around one hundred online and offline distributors in a pool with PMU. With stakes of €641,000 (up by 110% over 2013), the US is now PMU’s second largest pool betting partner, after Germany. AFRIca French horserace betting has been offered in sub-Saharan Africa since 1990, as well as in Morocco and South Africa. Currently, 13 Frenchspeaking countries operate within the framework of a contract with PMU France, either via their national lottery or through private companies with a horserace betting licence. ACTIVITY REPORT PMU 2014 17 COMMON POOL AUSTRIA DENMARK ESTONIA FINLAND IRELAND LUXEMBOURG MALTA MONACO NETHERLANDS Germany NEW CALEDONIA SOUTH AFRICA SPAIN The German Tote has been offering PMU pool betting on French and foreign horseraces for the past 12 years. In return, PMU offers its customers the opportunity to bet on equivalent German events (390 races in 2014). SWITZERLAND UNITED STATES NEW CALEDONIA SEPARATE POOL AUSTRALIA BENIN BURKINA FASO CAMEROON The first sales outlets opened in Nouméa in July 2014 and gradually have rolled out across the country. This new development will create a diversified offer, while financing the horseracing sector in New Caledonia. CHILE DEMOCRATIC REPUBLIC OF THE CONGO GABON GREECE GUINEA-BISSAU GUINEA CONAKRY HONG KONG HUNGARY ITALY IVORY COAST LEBANON MADAGASCAR MALI MAURITIUS MOROCCO NIGER NEW ZEALAND NORWAY POLAND SENEGAL SINGAPOR TOGO UNITED KINGDOM COMMON AND SEPARATE POOL BELGIUM GERMANY SWEDEN 18 Activity report INTERNATIONAL TOOLKIT UPGRADE IN 2014, PMU DEVELOPED A NUMBER OF TOOLS TO SHARE ITS EXPERTISE AND PROMOTE FURTHER ITS INTERNATIONAL EXPANSION. A COMPREHENSIVE ENGLISH WEBSITE AND NEWSLETTER, AN EXTRANET AND A PROSPECTING APPLICATION FOR THE INTERNATIONAL SALES TEAM ARE AMONG NEWLY CREATED DEVICES. 1 AN ENGLISH WEBSITE? MAIS, OUI! — To meet the growing demand from its English-speaking and international clientele, in April 2014 PMU unveiled a new website in English: www.horseraces.pmu.fr. The site contains all the news and information needed to bet on French gallop and trotting horseracing. Daily racecards of French national courses provide data on runners and riders including silks and breeding information, as well as course distances, tips and daily race results. Punters can access information on French Racing, maps of the courses and betting guides, while building their vocabulary on the site’s extensive glossary. In-depth features and events coverage are published daily on the site. PMU also distributes a bi-monthly newsletter with exclusive content and the latest news on upcoming events in France. The team of experts, specialising in both thoroughbred and trotting disciplines, also provide tipping services, reports and analysis. A window into the exciting world of French horseracing, this website is a valuable resource for partners, customers and future customers worldwide. PMU 2014 19 2 EXTRANET TO EXPEDITE FINANCIALS, MARKETING AND COMMS — A 2013 customer survey revealed the need to streamline the processing of financial information. In 2014 PMU implemented a secure, multilingual as a result, I-PMU. With a login and password, each extranet user gains access to customised financial details. Users can download invoices or get detailed billing records, allowing them to better monitor and manage their accounts. The extranet is directly connected to PMU's Infocentre, an online database that supplies partners with racing information necessary for betting on French races. 3 MOBILE-FRIENDLY PROSPECTING? THERE’S AN APP FOR THAT — By 2020, 10% of PMU’s net revenues are expected to come from outside France’s borders. To achieve this goal, PMU launched a new prospecting tool for the International department. This modern, colorful application showcases the company’s dynamic offerings as well as its savoir-faire. Teaser videos, photos, brochures and powerpoints are all in one place, empowering the business development team to deliver more coherent presentations and sales pitches. The application is available on PCs, laptops and tablets, so any sales team member can use it on the road, during face-toface meetings with customers or at the office. A built-in email component also allows team members to quickly share powerpoints and videos directly with prospects via the application. The launch of this tool in November 2014 has led to more organized and effective communications with potential customers. 20 WHY IS FRENCH RACING ON THE RISE? FRANCE EXPORTS MORE THAN JUST CHAMPAGNE AND JEAN DUJARDIN! FRENCH HORSERACING IS LEADING THE FIELD INTERNATIONALLY – AND HERE’S WHY. 1 4 7 Because French races are high quality. As strictly organized as a garden trimmed or drawn by Lenotre, French horseracing is first and foremost a stable, well‑run business. Because races are above suspicion. Racing associations have a zero tolerance policy on doping, and transparency is key. 2 Because they cater to every taste: with more than 7,800 flat races and more than 8,600 trotting races open to PMU betting, always something for everything. 3 Because there are daily races, several times a day. The French horseracing sector is one of the most dynamic in the world. 5 Because their prize names are legendary. Longchamp, Arc de Triomphe, Diane, Vincennes, Chantilly, Amérique… They are all part of the international horseracing heritage. Because races are exciting. Thanks to the knowhow of racecourses and racing associations, the images sold internationally convey all the sensations of the sport. Because races offer hefty rewards. In 2014, no less than €542.6 million in winnings were paid out to foreign punters! 6 9 Because races are open. Foreign horses go head‑to-head to compete in French races, which are among the most highly regarded by professionals. Because races comprise an entire enterprise. French horseracing is a perfectly balanced economic model which supports an entire sector throughout the country. 8 André Carrus invents a bet which introduces the notion of past-thepost order, with winnings calculated accordingly: the first Tiercé is raced at Enghien on January 22nd and soon becomes an institution. It celebrated its 60th anniversary in 2014. Launch of the Tiercé Establishment of Pari Mutuel Urbain Racing associations, the only entities authorized by law to organize horseraces and accept bets, are given permission to offer bets away from racecourses. They establish a shared service: Pari Mutuel Urbain. 1954 1930 A RACE THROUGH THE HISTORY OF PMU TOP SPEED — For the first time, PMU opens pool betting on French horseraces to foreign punters. French punters now have the opportunity to bet on a selection of flagship races on the international circuit. Thursday 3rd April 1997 : 1st foreign race in Dubaï, on the occasion of the Dubaï World Cup. Betting opens on foreign horseraces 1997 PMU now offers Internet betting, with accesible information for a community of punters. Following the opening of the French online gambling market, PMU extends its expertise to new activities, cementing its leadership in online horseraces betting. PMU completes its first BtoC acquisition outside France, successfully bringing its expertise to a new market and furthering its international vision. PMU acquires the Belgian operator Eurotiercé 2013 A French punter strikes gold, smashing all previous records by winning a Quinté+ jackpot of €10,552,350 Record win 2011 PMU launches online sports betting and poker 2010 PMU keeps pace with punters by adapting its offer to lifestyle changes. Betting goes mobile 2006 PMU launches the website PMU.fr 2003 Equidia becomes the first TV channel dedicated to horses. In 2011, it splits into Equidia Live for horseracing and Equidia Life for equestrianism. After the Tiercé and the Quarté, PMU launches its new flagship bet, which will become the most popular form of wager among seasoned punters. First international partnership with Monaco 1987 Launch of the Equidia TV channel 1999 Launch of the Quinté+ 1989 PMU 2014 21 Activity Report 22 2014 IN FIGURES 7.5 € 9.16 € 9.98 € BILLION: WINNINGS PAID OUT TO PUNTERS BY PMU IN 2014, A RATE OF RETURN OF 75,3% BILLION: TOTAL BETS PLACED ON HORSERACING IN 2014 BILLION: TOTAL BETS PLACED IN 2014, INCLUDING HORSERACING, SPORTING EVENTS AND POKER 12,500 +53 % +14 % SALES OUTLETS growth in bets placed via smartphones and tablets, all events combined GROWTH OF INTERNATIONAL TRANSACTIONS IN PMU BETTING 1,480 142 14,540 TRANSACTIONS PER SECOND AT PEAK TIMES PUNTERS WON MORE THAN 100,000 EUROS TERMINALS ROLLED OUT TO SALES OUTLETS 23 ONLINE POKER SPORTS BETTING +3.8 +14.9 GROWTH OF ONLINE POKER, CEMENTING PMU’S POSITION AT NUMBER 3, WITH A 10% MARKET SHARE. GROWTH OF SPORTS BETTING, GIVING PMU THE NUMBER 2 POSITION, WITH A 22% MARKET SHARE. % 10 % MARKET SHARE BREAKDOWN OF PMU TURNOVER % 22 % MARKET SHARE 1.5% FOREIGN PARTNERS 5.7% PMU OPERATING EXPENSES 8.5% NET EARNINGS TO HORSE RACING SECTOR 9% STATE 75.3% WINNINGS PAID OUT TO PUNTERS €850 MILLION — Net profit in 2014, paid in full to the racing associations that are members of the EIG to finance the horseracing sector. €1.66 BILLION — Internet bets (horseracing, sporting events, poker), making PMU.fr one of France’s leading e-commerce sites. 6+ BILLION — Transactions a year 24 8 1,800 MILLIONAIRES €2 MILLION — Guaranteed every month in PMU Poker tournaments AMATEUR FOOTBALL CLUBS KITTED OUT BY PMU 1+ MILLION DOWNLOADS FOR THE FOUR PMU APPLICATIONS €1.6 M RECORD STAKES FOR THE 2014 FIFA WORLD CUP FINAL SPORTS BETTING 67% FOOTBALL 4 16% 7% TENNIS CENTRAL SITES IN THE PARIS REGION BASKET 27 5 4% RUGBY REGIONAL AGENCIES REGIONAL MANAGEMENT DEPARTMENTS 25 IN MILLION EUROS 2014 2013 PROGRESSION STAKES 9,979 10,405 –4.1% RETURN TO PUNTERS –7,516 –7,879 –4.6% GROSS GAMING REVENUE 2,463 2,526 -2.5% GROSS MARGIN BEFORE TAXES 2,337 2,419 –3.4% OPERATING EXPENSES –584 –604 -3.3% OPERATING PROFIT 1,753 1,815 –3.4% NET PROFIT BEFORE TAXES 1,749 1,811 –3.4% TAXES –899 –957 –6.1% NET PROFIT 850 854 -0.5% Despite consistently difficult economic conditions, PMU successfully limited the decline of its gross gaming revenue to 2.5% in 2014. Thanks to its undisputable strength, PMU has been able to hold up very well despite the unfavorable economic circumstances. Thus, densification of its sales network, international expansion and ongoing growth of its diversified activities (sports betting and poker) are all factors helping to maintain PMU's performance. Furthermore, operating costs were down by 3.3%, reflecting the company’s rigorous management and drive for cost efficiency. Operating profit declined by 3.4%, while net profit paid out to the horseracing sector remained stable at €850 million (-0.5%), enabling the sector to continue its development initiatives Activity report 26 THE MANAGEMENT TEAM 7 8 4 1 2 PMU 2014 27 1 PIERRE PAGÈS General Secretary 2 ALAIN RESPLANDY-BERNARD Deputy General Manager 3 XAVIER HÜRSTEL Chairman and CEO 4 BENOÎT COSSÉ Chief Financial Officer 5 ÉRIC BRION TV-Multimédia Division General Manager 6 MICHEL ODDOS Chief Retail Officer 7 BENOÎT CORNU Chief Communication Officer 8 CHRISTOPHE LERAY Chief Operations and information Officer 9 MYLÈNE COLLIN Chief People Officer 10 AYMERIC VERLET Head of International Development SAMUEL LOISEAU joined PMU as Marketing and Clients Director on March 17, 2015 9 10 5 6 3 Activity report 28 GOVERNANCE 58 RACING ASSOCIATIONS AND ONE ECONOMIC INTEREST GROUP LEADING BETTING OPERATOR IN EUROPE AND 2ND BIGGEST PARI MUTUEL BUSINESS IN THE WORLD, PMU IS AN EIG WHOSE MISSION IS TO FINANCE THE FRENCH HORSE RACING INDUSTRY. The Board of directors Xavier HÜRSTEL Chairman and CEO Alain RESPLANDYBERNARD Deputy General Manager Bertrand BÉLINGUIER President of France Galop Dominique de BELLAIGUE Chairman of the Société d’Encouragement à l’Élevage du Cheval Français Noël FORGEARD Member of the France Galop Committee Paul ESSARTIAL Member of the Board of Directors of the Société d’Encouragement à l’Élevage du Cheval Français Also in attendance Pierre SCHWARTZ Deputy Director of Rural Development and Equine Affairs, Ministry of Agriculture, Food and Forests Christian VANIER Executive Director, Institut Français du Cheval et de l’Équitation Sophie MANTEL Department Head, Budget Directorate, Ministry in charge of the Budget Henri HAVARD General inspector of Finances, Inspection Générale des Finances François MOREAU Government commissioner to the PMU, Ministry of Agriculture, Food and Forest Vincent SOETEMONT State controller, Ministry of the Economy and Finances 29 Two Supervisory bodies PMU comes under the authority of two French government ministries: the Ministry of Agriculture, Food and Forests, and the State Secretary for the Budget. In addition, the opening of any new sales outlet must be authorised by the Ministry of the Interior. EIG Statute PMU is an Economic Interest Group (EIG) composed of 58 non-profit racing associations. Amongst them, two parent companies regulate and fund races, each in its own discipline: France Galop for flat and jump races and the Société d’Encouragement à l’Élevage du Cheval Français for trotting races. General Meeting PMU’s General Meeting brings together the 58 racing associations that are members of the EIG twice a year. It approves the accounts and decides on the planning budget. Every four years it appoints the chairman-ceo and, on the latter’s recommendation, the Deputy General Manager. These appointments must be approved by the french Ministry of Agriculture, Food, and Forests and by the Sate Secretariat for the Budget. Management committee PMU is run by a management committee comprised of 11 members. Strategic decisions are submitted to the Board of directors and the General Meeting, which is attended by the 58 members of the PMU EIG. PMU’S mission: funding the french horse racing industry PMU markets betting on horse racing in France. Since 2010, it has offered bets on sporting events, in partnership with Paddy Power, and also poker, in partnership with Bwin party. 365 days a year PMU offers its customers a wide range of betting options and related services and all the information punters need. All of its net profit is returned to racing associations that are members of the EIG, accounting for 80% of the French racing associations’ revenues. These associations in turn finance the 241 horse race tracks and training and breeding centres, maintaining and modernising them. Furthermore, they award prizes money and organising races, of which more than 16,000 are used by PMU for betting. They also ensure the continuation of some hundred jobs and specialized trades: jockeying, stable hands and grooms, farriers, riding instructors, veterinarians, saddlers, etc. This well-organised, dynamic, sustainable sector of artisan jobs is doing just fine. It is a model renowned in all countries where horse racing is practiced, and a model that today is exported globally. Board of Directors The General Meeting elects the ten members of the PMU EIG’s Board of Directors, comprising: the ChairmanCEO, the Deputy General Manager, four representatives of the French state and four representatives of the member associations. The Board of Directors deliberates on all decisions relating to the company’s major strategic, economic, financial, commercial or technological policies. Each member has one vote and the Chairman-CEO casts the deciding vote. 30 RACING WITHOUT BORDERS A TEAM DEDICATED TO INTERNATIONAL PARTNERS PMU’s International department is made up of 27 members within different teams, located in Paris. Some are based abroad, sharing PMU’s savoir-faire in order to ensure seamless implementation when they sign new partners hips. Most team members are multilingual and multicultural, and can pick up new languages in a snap. Their passports are also loaded with stamps and visas. Some have vast experience working and living abroad, while others globetrot for leisure. They also have to adapt to time difference, especially for the ones working with Asian Pacific. The common denominators are a strong affinity and an open mind to all things International. Global Teams The business intelligence team actively monitors the market to find the best International opportunities. Area managers are responsible for prospecting. They establish and develop relationships with operators and stakeholders in their respective country or region. They also manage the partnerships. A middle office team supports the area managers, looking after the provision of multilingual information and promotional material. PMU also has a customer service team based in Paris to support the International partner network. Grand Prix Get-Togethers Working across multiple time zones, the team members communicate heavily via email and conference calls as well as video calls, but they also believe in the importance of traveling to meet customers face to face. They gather with their partners on a regular basis, particularly for important events. The Qatar Prix de l’Arc de Triomphe and the Prix d’Amérique are occasions to welcome the partners to Paris to experience the most important events on France’s racing calendar. PMU 2014 31 NO SUCH THING AS NEUTRAL Since 1991, LORO in French-speaking Switzerland is one of PMU’s biggest International partners. Considering the success for both countries of this longstanding partnership and the contribution of Switzerland to the company’s International growth (thanks to a new development in German-speaking Switzerland with SWISSLOS). PMU has many reasons to rejoice. Reasons to celebrate In September 2013, PMU signed a deal with Swisslos for horserace betting in German-speaking Switzerland. By the end of 2014, 84 outlets in 12 Germanspeaking cantons were offering the entire range of PMU horsebetting products. This similar partnership to the one signed with LORO allows Germanspeaking Swiss punters to bet on French races in the same conditions and in the same pool as French punters, so that the winners receive the same payouts on both sides of the border. The contract with both Swiss lotteries includes a financial return to the local horseracing sector industry. Moreover, most of the Swiss races are included in PMU’s racing programme in France, where Swiss races are becoming increasingly popular. In 2014 there was a 21% boost on bets collected on Swiss horseraces, compared to 2013. This also has generated additional revenue for Swiss racing, while providing more betting opportunities for French punters. 32 Activity report EUROTIERCÉ: A FIRST-MOVER ADVANTAGE FOR PMU PMU’s first venture into a B2C model outside of France has proven even more successful in 2014, despite a number of challenges. Offline betting in Belgium is fierce with some 35 betting operators present in a relatively small market. PMU products in Belgium were already being distributed directly by market leaders Ladbrokes and Bingoal. Turnover decreased slightly in 2014 compared to 2013, mainly as a result of losing some of its VIP gamers. And new, fast-growing products with higher margins are also vying for consumer attention. To overcome these hurdles, Eurotiercé decided to focus on retail. Many sports betting providers were looking for a horseracing offer. Eurotiercé responded with a complementary product for betting shops, bookshops and other offline operators who were not yet offering bets on racing. As a result, offline retail revenues tripled in 2014. Whereas VIP gamers once accounted for a majority of revenues, the general public now represents more than 50% of the turnover. This increase shows the company has successfully won over plenty of new punters. Online also saw a major growth spurt, thanks to PMU’s deep knowledge of horseracing betting. The website www. eurotierce.be contains news, promotions, and information for punters. The competition offers many different gaming products online, but Eurotiercé clearly positions itself as the place for horseracing punters. So far, it is on the right track: online retail revenues also tripled in 2014. Eurotiercé also sponsored four of the five Belgian racecourses and organised the betting for three out of five of the courses in 2014. Part of Eurotiercé’s turnover is given back to the Belgian racecourses thanks to the agreement signed between PMU and the Belgian racing Federation chaired by its president Achille Cassart. “OUR COMPETITORS DIDN’T EXPECT EUROTIERCÉ TO SURVIVE 6 MONTHS IN THIS MARKET. NOW, 18 MONTHS LATER, SOME WOULD BE INTERESTED IN BUYING THE COMPANY AT A FAIR PRICE!” ARNAUD FERRAGU, MANAGING DIRECTOR AT EUROTIERCÉ PMU 2014 33 2014 IN BRIEF HIGHLIGHTS AT A GLANCE JANUARY APRIL AN INFORMATION WEBSITE IN ENGLISH THE TIERCÉ TURNS 60 — First run on January 22nd 1954 at Enghien, the Tiercé celebrated its 60th anniversary in 2014 at Cagnes-sur-Mer. Televised since 1956, the Tiercé quickly became a French institution. It was the PMU’s star race until the launch of the Quinté+, when it gracefully ceded the spotlight, but retained a special place in the hearts of punters. — On April 29th 2014, in order to cater to the growing demand from foreign customers, the International Department launched www.horseraces.pmu.fr, a PMU information website in English. The site offers comprehensive information on French meetings with a national audience. MAY POKER PARTNER — PMU.fr was a partner of NH Poker Open, the largest amateur poker tournament ever organized, which took place from May 8th to 12th 2014 at the national cycle stadium in Saint-Quentin-en-Yvelines, near Paris. More than 2,000 players, 1,000 of whom qualified via PMU.fr, competed for the chance to win a €3,000 package for the World Championships in Las Vegas. Activity report 34 MAY ARMCHAIR FANS — For the finals of football’s Coupe de France and rugby’s Top 14, PMU gave eight lucky winners of a selfie competition the chance to witness the action in an entirely novel way – from the comfort of a sofa just a few yards from the pitch! The idea was such a success that it was rolled out to several other big events during the year. JULY ALLEZ, LES BLEUS ! — As an official sponsor of the French national football team, PMU heartily supported “Les Bleus” during the FIFA World Cup. A whole series of initiatives – including a table football challenge, tweets of support projected on the façade of company headquarters, special versions of PMU applications, second chance operations, and up to 120 bets on the competition’s 64 matches – ensured the tournament was memorable for punters too. JULY JUNE IN LOVE WITH THE BEAUTIFUL GAME — PMU renewed its partnerships with Paris Saint-Germain and the French Football Federation for a period of four years. Since these sponsorships were initiated as part of its diversification strategy, PMU has forged strong ties with the football community. It now accompanies France’s A, U21 and women’s teams, the French Cup and the Petits Poucets, as well as PSG’s handball and women’s football teams. HAND(S) UP! — After nearly 20 years spent waving at riders in the Tour de France, PMU’s famous green hand – the colour of the company-sponsored jersey – began a new life as the symbol of PMU’s love of sport. It can now be seen at Coupe de France and national team football matches, as well as in rugby’s Top 14 or on the racecourses. AUGUST PMU LAUNCHES IN NEW CALEDONIA — Long awaited and eagerly anticipated, PMU has finally arrived in New Caledonia, where it already numbers 38 sales outlets, offering local punters access to a full range of bets. PMU 2014 35 SEPTEMBER ON TOP OF THE WORLD — PMU was a sponsor of the Alltech FEI World Equestrian Games 2014 in Normandy from August 23rd to September 7th. It was a unique event in its scale and significance in France, with eight world championships taking place simultaneously. Alongside France Galop and leTrot, PMU promoted the French equine sector, restating its commitment to excellence. OCTOBER JACKPOT — On October 24th 2014, a punter from Martinique scooped up the year’s record jackpot. The 57 year-old farmer bet €2 on the Quinté+ in Mons and won €6,850,660 by following the tips in his local newspaper. EXPORTING THE QUINTÉ+ — Since its launch in 1989, the Quinté+ had never been run beyond the borders of France. For its first meeting outside the country, PMU organized the Quinté+ on the Mons racecourse in Belgium. The event was a great success, barely one year after PMU moved into the Belgian market. NOVEMBER TROTTING, THE AMERICAN STYLE — The Standardbred Owners Association of New York and Yonkers Raceway worked together with PMU to offer, for the first time, weekly betting on American trotting races. 36 Activity report RESPONSIBLE GAMING PLAYING BY THE RULES BETTING SHOULD ALWAYS BE FUN, AND TO ENSURE THAT IS THE CASE, PMU IS COMMITTED TO REMINDING ALL THOSE INVOLVED OF THE RULES OF RESPONSIBLE BEHAVIOUR. Responsible gaming has always been a key concern of PMU, but it was in 2008 that its strategy was first set down in the charter “Our responsibility, our commitments”, defining the framework for its permanent communication initiatives. These are based on a set of simple, natural, accessible and non-stigmatizing messages designed to promote positive behaviours. The efficacy of the approach was confirmed by a survey conducted in late 2013, which found that the public welcomed such initiatives and acknowledged their relevance and usefulness in raising awareness of the risks. Responsible gaming messages are targeted at both punters and sales outlet managers, who are the front-line representatives of PMU’s approach. They benefit from a dedicated programme comprising a specific brochure and an e-learning module to keep up-to-date with the fundamentals of responsible gaming. In addition, the issue is regularly discussed in Cheval Rouge, the monthly magazine of the sales network (8 articles published in 2014). Last but not least, 2,900 hours of specific training on the rules of responsible gaming were provided last year for new outlet managers. Each year, there is a special focus on one of the four key themes of responsible gaming: after the prohibition of betting on credit in 2013, it was the prohibition of underage betting that was highlighted in 2014. 2.5 million brochures were distributed and sales outlets were sent new communication kits spotlighting the issue (stickers, signs, displays). Prevention messages also feature prominently on all PMU material: on PMU.fr, on terminals and betting equipment in sales outlets, on the MyPMU application, and even on Equidia during the run-up to a race. Finally, because responsible gaming concerns the entire company, all staff members in contact with customers have received training from the association “SOS Joueurs” on how to support punters in difficulty and guide them towards the most appropriate solutions. All new PMU employees are made aware of the rules of responsible gaming when they join the company. PMU 2014 37 • RESPONSIBLE GAMING BY PMU PMU IS A MEMBER OF EPMA (EUROPEAN PARI MUTUEL ASSOCIATION), WITH WHICH IT SHARES A RESPONSIBLE GAMING POLICY AND A NUMBER OF COMMON PRINCIPLES, INCLUDING THE PROTECTION OF MINORS AND THE OUTLAWING OF BETTING ON CREDIT. • COMMITMENT — 1 — Guarantee a secure service COMMITMENT — 2 — Protect minors COMMITMENT — 3 — Promote responsible gaming 1 2 BETTING IS ONLY FOR OVER-18S PLAYING WHATEVER THE COST IS NOT A GOOD BET — Minors must not play for money. It is forbidden by law. The earlier betting starts, the greater the risk it deviates from a recreational activity into a serious habit or even addiction. It is important to be aware of extreme behaviours, such as impulsive gambling, the immediate urge to recover losses, and the impression of being able to control chance. 3 4 BETTING ON CREDIT IS BANNED ALCOHOL AND BETTING ARE NOT A GOOD MATCH — COMMITMENT — 4 — Help to prevent addiction COMMITMENT — 5 — Provide means to control spending COMMITMENT — 6 — Offer support and guidance when prevention is not enough — Sales outlets are prohibited from offering credit to punters. Betting on credit is a risk both for the outlet manager, who might never be paid, and for the punter, who accrues debts in order to fund his betting. It is a process that can lead to financial, moral and family problems. — Gaming requires clear thinking. The decision to place a bet must never be impulsive, but always deliberate. Alcohol can influence the way someone plays. Under the influence of alcohol, ideas become mixed up and excitement can lead to a loss of control. Activity report 38 CORPORATE SOCIAL RESPONSIBILITY PMU HAS ALWAYS BEEN CONCERNED WITH WIDER ISSUES, BUT SINCE 2012 IT HAS SIGNIFICANTLY STEPPED UP ITS COMMITMENT TO CSR. TWO INITIATIVES COME UNDER THE SPOTLIGHT HERE RESPONSIBILITY AND SOLIDARITY The environmental dimension of PMU’s CSR strategy was developed based on the results of a carbon assessment conducted in 2012. After consulting employees on what its objectives should be in terms of corporate philanthropy, PMU restructured its approach to better reflect its values and commitments, defining two key areas for action: youth entrepreneurship and innovation. The company is committed to sustained efforts to reduce its environmental footprint, and 2014 saw a major in-house communication campaign fronted by the character Oscar Touvert. Oscar encourages the reduction and sorting of waste, as well as energy savings of all kinds, thus reinforcing the practical initiatives organized all year round, such as ELISE waste paper sorting baskets, free mugs for every member of staff to replace disposable cups, and a partnership with the “BlaBlaCar” car-pooling service. Buoyed by his success, Oscar Touvert will turn his attention to other PMU sites and agencies in 2015. Placing the emphasis on solidarity, PMU offered its employees the opportunity to become actively involved with its corporate philanthropy strategy in two ways. The first, developed in partnership with the association “Pro Bono Lab”, enables PMU employees to offer their professional expertise free of charge to help a range of non‑profit associations. The second enables employees already involved with an association to present its candidacy to obtain financial support FOR ITS FIFTH EDITION, THE PMU CARTE BLANCHE PHOTOGRAPHY COMPETITION RECOGNIZED TWO UP-AND-COMING TALENTS: LÉA HABOURDIN AND THIBAULT BRUNET. THEIR WORK, WHICH CONJURES A DREAMLIKE AMBIANCE SOMEWHERE BETWEEN THE REAL AND THE VIRTUAL, WAS DISPLAYED AT LE BAL EXHIBITION CENTRE IN PARIS FROM JANUARY 14TH TO 25TH 2015. A WINNING DUO CARTE BLANCHEI PMU 2014 39 2014 Les immobiles Their experience in the context of PMU Carte Blanche drew on this contrast to offer an original viewpoint on the world of gaming. After spending two months between a village in the Pas-deCalais and the Opal Coast, observing local sales outlets, they fused their two personal perspectives on this unfamiliar environment in a series of strange, intimate and abstract images. Léa, who grew up in Northern France, observes the human condition with an intimate and scientific eye, producing images of uncompromising darkness and drama. Thibault, who hails from the South, works with virtual worlds and video games, creating a typology of empty, dehumanized urban spaces. In 2013, the winner was the Canadian photographer Kourtney Roy for her work They Already Think I’m Crazy Every year since 2010, PMU has promoted the work of a professional photographer with a new and unusual vision of the world of gaming. The winner of the competition is given “carte blanche” for four months to create images of this “other” PMU. In addition to a €20,000 prize, the chosen photographer is rewarded with an exhibition and a book published by Éditions Filigranes. 40 Activity report IN USING COCOON OFFSET RATHER THAN NON RECYCLED PAPER, THE ENVIRONMENTAL IMPACT OF THIS ANNUAL REPORT IS REDUCED BY: — 28 KG OF MATERIALS SENT TO LANDFILLS 4 KG OF CO2, EQUIVALENT TO 41 799 41 KM TRAVELLED IN AN AVERAGE EUROPEAN CAR LITRES OF WATER PMU - INTERNATIONAL DEPARTMENT: 2, rue du Professeur Florian Delbarre - 75 734 Paris Cedex 15 [email protected] — Technical adviser Annie Gatesoupe PHOTOGRAPHY: Thomas Chéné DESIGN AND CONCEPTION: www. horseraces.pmu.fr
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