JOB DESCRIPTION Job Title Swim Teacher Tenure / Hours Variable part time hours to be worked predominantly during school terms, or Casual as and when required – as per Employment Agreement Directorate and Work Unit Works and Services – Aquatic Services Responsible to Swim School Supervisor Responsible for N/A Budget Responsibilities N/A Delegations As per Delegations register Date June 2014 ORGANISATIONAL CONTEXT Chief Executive Director Works and Services Manager – Aquatic Services Programme Coordinator / Assistant Manager Plant Supervisor Swim School Supervisor Senior Receptionist Café Supervisor Senior Lifeguards Plant Operator Swim Teachers Senior Receptionist Café Assistants Casual Plant Operator Casual Swim Teachers Senior Receptionist Casual Café Assistants Lifeguards Casual Lifeguards Senior Receptionist JOB PURPOSE To provide effective, high quality ‘learn to swim instruction’ for all swim school customers, that have differing levels of ability and range of ages from adult to infant. You will effectively maintain good public relations in accordance with the goals and targets set by the Southland Aquatic Centre. FUNCTIONAL RELATIONSHIPS It is a key responsibility that relationships must be developed and maintained in such a way as to bring about a positive and respectful response from those the team member liaises with. EXTERNAL TO COUNCIL WITHIN COUNCIL Clients/public. Other team members in your Division/Directorate. Community groups and organisations. Other Invercargill City Council employees. KEY ACCOUNTABILITIES YOU ARE SUCCESSFUL WHEN Swim School Lessons Ensuring high quality and consistent teaching within the Learn to Swim programme to students at all levels of ability, and a range of ages from adults to infants. This may also include You able to effectively teach swimming skills to all students regardless of ability or age. effectively teaching and assisting disabled clients. Records show that the majority of students achieve levels as set down in the lesson plan. Feedback from customers shows a high level of satisfaction and customer complaints are minimal. You report to work on time. Ongoing Lifeguard and Swim Teaching training is carried out All training standards are met and maintained. as per instructions You inform your manager if any training is due to expire and Qualifications and training renewal of this is organised promptly. Customer Excellence Acting as an ambassador for our Council, going above and You are regarded as approachable, interested and friendly. beyond to provide both internal and external customers with You stop to listen, learn and understand when assisting customers. Customers recognise they have received the level of support and exceptional service at all times. service they seek. You take the initiative to improve work practices and to get the best possible outcome. Problems and complaints are acknowledged, solutions identified and promptly acted upon Council confidentiality policies are met when dealing with customer information. KEY ACCOUNTABILITIES YOU ARE SUCCESSFUL WHEN Teamwork Working together as a team to get the job done You willingly share your knowledge and experience. Communication is open, honest, appropriate and considerate. You demonstrate positivity and respect, and support and care for your colleagues. You demonstrate initiative and commitment to team objectives, actively participating in group activities. You are open and receptive to change. You challenge yourself and others to make it better. You maintain confidences and avoid hurtful gossip. Training and development needs are identified, agreed with direct Professional Development – self Identifying areas for personal and professional development. line manager and implemented annually. Civil Defence Emergency Management Assisting Council in preparing for and responding to an emergency. After establishing the safety of members of your household, you may be assigned duties to assist Council and/or Emergency Management Southland in an emergency. Health and Safety Taking all practicable steps to ensure personal safety and the safety of others while at work, in accordance with Council’s Health and Safety policies, procedures and systems. You understand and consistently meet your obligations under Council’s Health and Safety policy/procedures. You actively encourage and challenge your peers to work in a safe manner. Effort is made to strive for best practice in Health and Safety at all times. Other Duties From time to time you may be required to undertake duties in addition to those outlined but which fall within your capabilities You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. and experience. Looking for opportunities to improve systems, processes and You suggest new ideas and make refinements to systems, work practices – both within your own position and the processes and work practices within your own role, and make organisation as a whole. suggestions for improvement to the organisation as a whole. NOTE: The above performance standards are provided as a guide only. The precise performance measures for this position will need further discussion between you and your manager as part of the performance development process. PERSON SPECIFICATION This section is designed to capture the expertise required for the role at the 100% fully effective level. (This does not necessarily reflect what the current job holder has). This may be a combination of knowledge / experience, qualifications or equivalent level of learning through experience or key skills, attributes or job specific competencies. ESSENTIAL Education and Qualifications DESIRABLE NZ ASTA (New Zealand Assistant Swim Teacher Award) or ability to obtain. National Lifeguard Award or ability to obtain. First Aid Certificate or ability to obtain. Knowledge, Skills and Ability to lead o group of pre-schoolers. Previous experience in learn to swim teaching. Experience High level of customer relations and Experience working with children in a coaching communication skills. Personal Qualities role. Ability to relate to people across all age ranges. Ability to communicate in a non-threatening, helpful and friendly way. Exhibit personal attributes/behaviours that will encourage customers to return to Splash Palace e.g. friendliness, enthusiasm and professionalism. Ability to respond effectively in emergencies. Team player. CHANGES TO JOB DESCRIPTION This Job Description may be reviewed as part of the preparation for your annual performance review. Acknowledged / Accepted: ......................................................................................................................... Employee ............................................................................ Date ......................................................................................................................... Manager ............................................................................ Date
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