JOB DESCRIPTION Job Title Senior Lifeguard Tenure / Hours As per Employment Agreement Directorate and Work Unit Works and Services – Aquatic Services Responsible to Programme Coordinator/Assistant Manager – Aquatic Services Responsible for Up to 11 part-time staff Budget Responsibilities N/A Delegations As per Delegations register Date December 2014 ORGANISATIONAL CONTEXT Chief Executive Director Works and Services Manager – Aquatic Services Programme Coordinator / Assistant Manager Senior Lifeguards Café Supervisor Swim School Supervisor Senior Receptionist Plant Supervisor Café Assistant Baker Swim Teachers Receptionists Plant Operator Casual Swim Teachers Cleaner / General Staff Relief Casual Plant Operator Splash Palace Crew Casual Splash Palace Crew Page 1 of 4 JOB PURPOSE To implement the daily programme and supervise pool users to ensure their experience is a safe and enjoyable one. Also to assist with the cleanliness and tidy presentation of the facility. FUNCTIONAL RELATIONSHIPS It is a key responsibility that relationships must be developed and maintained in such a way as to bring about a positive and respectful response from those the team member liaises with. EXTERNAL TO COUNCIL WITHIN COUNCIL  Clients/public.  Other team members in your Division/Directorate.  Other local and regional authorities.  Other Invercargill City Council employees.  Outside agencies and professional organisations.  Elected Representatives.  Community groups and organisations. KEY ACCOUNTABILITIES YOU ARE SUCCESSFUL WHEN Pool Supervision Ensuring the safety and wellbeing of all customers through the  A high standard of customer safety and pool discipline is continuous supervision of pool users and the surrounding maintained and all accidents and incidents are dealt with effectively environment. and efficiently, and reported promptly.  All areas of the pools are supervised as per the pool’s policies and procedures. Staff supervision and delegation Providing effective supervision of part time staff and ensuring  the effective delegation of work tasks. Part time staff report on time as per the roster and carry out assigned duties to a satisfactory level. Problems of a routine nature are dealt with sensibly and ongoing problems are reported immediately.  Lifeguards feel well supported and guidance is provided when needed.  You set clear and realistic goals, particularly with regard to what is required, the expected outcomes, who is responsible and what role the supervisor will play in the process.  You recognise and acknowledge the efforts of others.  You model appropriate behaviour.  Pools, pool surrounds, seating, dressing rooms, toilets, showers, Cleaning Maintaining high standards of facility presentation and cleanliness. staff room, first aid room and store rooms are clean and tidy to a satisfactory level. Customer Excellence Acting as an ambassador for our Council, going above and  beyond to provide both internal and external customers with exceptional service at all times. At least 80% of customers rate their visit as good or very good in customer surveys carried out annually.  You are regarded as approachable, interested and friendly.  You stop to listen, learn and understand when assisting customers.  Customers recognise they have received the level of support and service they seek.  You take the initiative to improve work practices and to get the best possible outcome. Page 2 of 4 KEY ACCOUNTABILITIES YOU ARE SUCCESSFUL WHEN  Problems and complaints are acknowledged, solutions identified and promptly acted upon  Council confidentiality policies are met when dealing with customer information. Teamwork Working together as a team to get the job done  You willingly share your knowledge and experience.  Communication is open, honest, appropriate and considerate.  You demonstrate positivity and respect, and support and care for your colleagues.  You demonstrate initiative and commitment to team objectives, actively participating in group activities.  You are open and receptive to change.  You challenge yourself and others to make it better.  You maintain confidences and avoid hurtful gossip.  Training and development needs are identified, agreed with direct Professional Development – self Identifying areas for personal and professional development. line manager and implemented annually. Civil Defence Emergency Management Assisting Council in preparing for and responding to an  emergency. After establishing the safety of members of your household, you may be assigned duties to assist Council and/or Emergency Management Southland in an emergency. Health and Safety Taking all practicable steps to ensure personal safety and the  safety of others while at work, in accordance with Council’s Health and Safety policies, procedures and systems. You understand and consistently meet your obligations under Council’s Health and Safety policy/procedures.  You actively encourage and challenge your peers to work in a safe manner.  Effort is made to strive for best practice in Health and Safety at all times. Other Duties From time to time you may be required to undertake duties in  addition to those outlined but which fall within your capabilities You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. and experience. Looking for opportunities to improve systems, processes and  You suggest new ideas and make refinements to systems, work practices – both within your own position and the processes and work practices within your own role, and make organisation as a whole. suggestions for improvement to the organisation as a whole. NOTE: The above performance standards are provided as a guide only. The precise performance measures for this position will need further discussion between you and your manager as part of the performance development process. Page 3 of 4 PERSON SPECIFICATION This section is designed to capture the expertise required for the role at the 100% fully effective level. (This does not necessarily reflect what the current job holder has). This may be a combination of knowledge / experience, qualifications or equivalent level of learning through experience or key skills, attributes or job specific competencies. ESSENTIAL Education and Qualifications Knowledge, Skills and DESIRABLE  National Lifeguard Award.  First Aid Certificate.  Competent and confident swimmer and, on an  Previous Lifeguarding experience. ongoing basis, able to maintain at the National  Experience in supervision of staff.  The ability to teach others. Experience Lifeguard Award.  High level of customer relations and communication skills. Personal Qualities  Team player  Ability to communicate in a non-threatening, helpful and friendly way.  Ability to respond effectively in emergencies.  Exhibit personal attributes/behaviours that will encourage customers to return to Splash Palace e.g. friendliness, enthusiasm and professionalism.  Able to work a 3 week rostered shift including weekends and public holidays. CHANGES TO JOB DESCRIPTION This Job Description may be reviewed as part of the preparation for your annual performance review. Acknowledged / Accepted: ......................................................................................................................... Employee ............................................................................ Date ......................................................................................................................... Manager ............................................................................ Date Page 4 of 4