5 Ways Hospitality Teams
Can Use Mobile Messaging
Hospitality is a fast-pace industry. Effective team coordination and
communication is essential when there’s little time to waste. For many
teams, tools such as walkie-talkies, email, and bulletin boards just don’t
keep pace with the speed at which they operate. They need something
fast, easy to use, and built for on-the-go use. Many have turned to
unsecure, consumer texting apps to meet this need. But there has to be
a better option, right?
Many teams are now turning to secure, work texting apps like Cotap
for their team communication. Here are five of the most common ways
hospitality teams are using mobile messaging apps.
1. Handle guest service issues
Ultimately, you want to provide the best guest experience possible. Being able to quickly
resolve guest issues or questions can go a long way in ensuring a repeat customer. Whether it
be promptly delivering toiletries or alerting Maintenance of a leaky faucet ASAP. With a quick
text, staff can easily get help or support in a pinch, even if they are dispersed throughout the
property.
2. Coordinate event logistics
Events are a large part of the hospitality industry. Ensuring they run smoothly is critical. And
whether it’s coordinating event signage, organizing room layout, or even resolving a catering
issue, there’s little time to waste. With a mobile messaging app, managers and teams can easily
create a group to share updates and monitor issues for the event. Keeping everyone aligned
and setting the event up to be a success.
3. Share urgent information
There are moments when you need to get urgent information out to staff ASAP. A spill in the
lobby, shattered glass outside the lower elevator bank, or broken chairs in the pool area.
With a quick text, you can get this information out immediately. And can easily add additional
context, say a photo or video of the situation. Making sure everyone is aware and the necessary
steps are taken to get things running smoothly again .
4. Announce VIP alerts
Whenever a VIP arrives, you want to make sure the staff is aware instantly to ensure any special
accommodations are made. With a mobile messaging app built for work, you can create and
send timely alerts right to everyone’s smartphone, helping prevent any surprises the next time
a VIP walks through the door.
5. Share general updates
With staff spread throughout the property, coordination can sometimes be difficult. Managers
need to relay updates and staff may have questions. Say sharing the daily WIFI password,
updates about the lobby renovation, or questions about work schedules. A quick text makes
sharing updates or quick information a breeze.
Curious if a mobile messaging app is right for your team? Try Cotap, the text messaging app built for work.
www.cotap.com | 877-586-5682