Intermountain Trustee | April 2015 file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss... Intermountain celebrates 40 years of service. Intermountain Healthcare celebrates our 40th anniversary this month, providing an opportunity to reflect on our mission, milestones, and aspirations as an organization. “The original charge to become a model healthcare system has been repeated countless times over the years,” said Intermountain CEO Charles Sorenson, MD. “We still strive to fulfill that charge today. It’s a moving target, because we always find ways to improve.” Intermountain’s Mission, “helping people live the healthiest lives possible,” and our Vision, “be a model health system by providing extraordinary care and superior service at an affordable cost,” reflect Intermountain’s commitment from the time our organization was founded on April 1, 1975. Even though Intermountain Healthcare was at that time a system of hospitals, the first board chose a name that trustees hoped would encompass a very broad definition of healthcare—one that included an emphasis on helping people achieve their best possible health as well as providing the best possible care in all types of settings. We’ve continually added new capabilities in order to serve people more effectively. In the 1980s we created the health plans division now known as SelectHealth, and in the 1990s we created the Intermountain Medical Group, which offers employment to physicians. Both of these additions allow Intermountain to interact with people outside emphasis on helping people achieve their best possible health as well as providing the best possible care in all types of settings. We’ve continually added new capabilities in order to serve people more effectively. In the 1980s we created the health plans division now known as SelectHealth, and in the 1990s we created the Intermountain Medical Group, which offers employment to physicians. Both of these additions allow Intermountain to interact with people outside —as well as inside—the hospital setting to more effectively engage them in their health and care. “Our challenges are many,” said Dr. Sorenson, “but so are our opportunities. By focusing on our Mission, Vision, and Values, we can expect to remain on track and continue to help people live the healthiest lives possible for generations to come.” Available on the Trustee Resource Center is a video of a CEO Panel featuring the three leaders who have served as CEO since Intermountain was founded: Scott Parker, Bill Nelson, and Dr. Charles Sorenson. Intermountain Trustee | April 2015 file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss... Update on the implementation of iCentra. 2 of 12 4/20/15, 8:20 PM Intermountain’s iCentra leadership team provides the following update: iCentra is the fully integrated electronic health record, practice management, and revenue cycle system Intermountain Healthcare is configuring with Cerner. It uses a common platform for data and information, allowing our nurses and physicians to know more about their patients and their clinical outcomes. More importantly, iCentra will connect consumers, members, and patients with their care teams by sharing appropriate clinical data to promote health and, when needed, help them manage their medical conditions. With iCentra, consumers can share their goals in the patient portal and work with our teams to achieve them. And through other functionality such as online visits and secure messaging, Intermountain will continue on the path to being an engaging and accessible health system. In February, Intermountain went live with iCentra in Logan Regional Hospital, Bear appropriate clinical data to promote health and, when needed, help them manage their appropriate clinical data to iCentra, promoteconsumers health and,can when needed, help them medical conditions. With share their goals in themanage patient their portal medical conditions. With iCentra, consumers can share their goals in the patient portal and work with our teams to achieve them. And through other functionality such as and workvisits withand oursecure teams messaging, to achieve them. And through functionality such as online Intermountain will other continue on the path to being online visits and messaging, Intermountain will continue on the path to being an engaging andsecure accessible health system. an engaging and accessible health system. In February, Intermountain went live with iCentra in Logan Regional Hospital, Bear InRiver February, live withMedical iCentraGroup in Logan Regional Hospital, ValleyIntermountain Hospital, andwent surrounding clinics. We are now in Bear the River Valley Hospital, and surrounding Medical Group clinics. We are now in the adoption phase where we focus on helping clinicians learn the best ways to use iCentra adoption phase where weof focus on for helping clinicians learn the are bestworking ways towith use iCentra to accomplish the tasks caring patients. Clinical teams tophysicians accomplish theemployees tasks of caring for patients. areimplementation working with and in Logan and BearClinical River toteams address physicians in Logan and Bear River to address implementation questions and and employees make improvements to iCentra’s configuration. Our hospital and questions and make improvements to iCentra’s configuration. Our and Medical Group leaders in the North Region remain engaged with hospital clinical teams, Medical leaders communicating in the North Region engaged with clinical listeningGroup to concerns, needsremain to central project teams, andteams, following up listening to concerns, communicating needs to central project teams, and following up on resolved issues. on resolved issues. The next areas to implement iCentra will be McKay-Dee Hospital, Cassia Regional The next areas to implement iCentra will clinics be McKay-Dee Medical Center, and all Medical Group in Weber Hospital, and NorthCassia DavisRegional (scheduled Medical Center, and all Medical Group clinics in Weber and North Davis (scheduled the 2015 second quarter of 2015) and our South Region (scheduled for the third quarter). Intermountain Trusteefor | April file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss... forTrustees the second quarter of 2015) and our South Region (scheduled for the third quarter). will receive updates about implementation in their areas at their board Trustees will receive updates about implementation in their areas at their board meetings. 3 of 12 3 of 12 4/20/15, 8:20 PM 4/20/15, 8:20 PM Progress toward a new commercial health plan product is underway. SelectHealth and Intermountain Healthcare are developing an innovative way to partner with employers and their employees to achieve better health, better care, and affordable and predictable health insurance premiums. The new health plans product is being introduced in 2015 and will be effective beginning January 1, 2016, for large employers (100 or more eligible employees) willing to make shared commitments on behalf of themselves and their employees. These commitments represent ways of engaging employees and their families to partner with employers and their employees to achieve better health, better care, and affordable and predictable health insurance premiums. The new health plans product is being introduced in 2015 and will be effective beginning January 1, 2016, for large employers (100 or more eligible employees) willing to make shared commitments on behalf of themselves and their employees. These commitments represent ways of engaging employees and their families to improve their health and make more informed choices about care. SelectHealth expects this unique four-way partnership among employers, employees, providers, and SelectHealth to result in high-value care, better patient experiences, and greater member satisfaction, accompanied by more affordable and predictable premiums. SelectHealth is meeting with large employers and their consultants to discuss how this new approach may fit with the employer’s long-term objectives. SelectHealth will also work with those who are not ready to make the required commitments so they can be prepared for this opportunity in the future. SelectHealth, Intermountain, and physicians participating in our Shared Accountability file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss... network are working in a model that aligns incentives to provide care at an affordable cost. Employers and their employees also have incentives to work closely with their providers to collaborate in making decisions affecting their care and its cost. Intermountain Trustee | April 2015 4 of 12 “We believe a highly engaged, collaborative relationship between individuals and their providers is the foundation for better health, better care, and affordable costs,” said Pat Richards, CEO of SelectHealth. “This is a sustainable model, driving continued innovation, cost management, and better health outcomes.” Numerous tools are used to support the partnership, including innovative product designs, engaging wellness programs, care management, digital communication applications, and cost transparency. “Our new product represents a long-term commitment to provide high-value care at an affordable cost, while helping people live the healthiest lives possible,” Richards said. Intermountain will launch Health Answers service in May. 4/20/15, 8:20 PM Intermountain will launch Health Answers service in May. To support patients, SelectHealth members, and others, Intermountain Healthcare will launch a new phone service in May called Health Answers. The service will be staffed by registered nurses 24 hours a day, seven days a week. The Health Answers call center will be open around the clock to answer medical questions for patients and provide clinical follow-up if they’ve recently been discharged from the hospital. The nurses will respond to concerns by phone and, if necessary, refer patients to the most appropriate care setting. The new call center will use nationally standardized protocols to offer home-based remedies, recommendations on when to see a provider, and even save a place in line at InstaCare clinics. Health Answers will also offer a post-discharge calling service to contact patients file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss... within one or two days of discharge from a hospital or emergency room visit to ensure they’ve made a seamless transition back to their primary care providers. The Health Answers team will help find solutions to traditional healthcare difficulties, such as understanding discharge instructions, getting a prescription filled, or even finding a 4/20/15, 8:20 PM suitable primary care provider. Post-discharge calling eventually will reach all patients, starting at Intermountain Medical Center and expanding across the system throughout the year. Intermountain Trustee | April 2015 5 of 12 A transparency initiative regarding patient experience data will begin this summer. A transparency initiative regarding patient experience data will begin this summer. For many years, Intermountain hospitals, the Medical Group, and SelectHealth have used a third-party vendor to collect patient experience data and have shared that data with clinicians. This summer, Intermountain will begin sharing patient experience data with the public in a transparent manner. Patients seeing a physician as an outpatient in an office visit setting will be asked nine questions about their interaction with the physician. A third-party vendor will convert patient responses to those questions into star ratings that will be posted on the provider’s profile along with verbatim comments. Comments will be reviewed. Any questionable comment will be flagged and evaluated before posting. Comments that contain vulgar or profane language will not be posted. Surveys will be conducted on a randomized basis for clinicians employed by Intermountain and independent affiliated physicians who participate on one or more of the SelectHealth provider panels. By logging onto Intermountain’s physician portal, clinicians will have access to their own data and any comments made. Transparency initiatives like Intermountain’s arefile:///Volumes/revolver/Brian increasingly common in healthcare. Kearney Inc/2009 Intermountain iss... This type of information provided in a transparent manner helps patients make decisions about whom they receive care from and helps clinicians improve service quality. Intermountain Trustee | April 2015 6 of 12 Intermountain Health Hub adds Healthy Hikes to its list of tools. 4/20/15, 8:20 PM Intermountain Health Hub adds Healthy Hikes to its list of tools. “Healthy Hikes” is a new feature that’s now available on the Intermountain mobile app. Along with paying a bill, looking up a doctor, and refilling prescriptions on your smartphone, you can now use Health Hub to search for your favorite hikes and discover some new ones. Here’s how it works: Download the Intermountain Health Hub mobile app. Select the Healthy Hikes icon from the opening menu. Search hikes by current location, city, or name. Healthy Hikes has some 120 descriptions of trails located throughout Utah. Each description includes information about how popular the hike is, when the trail is open, the elevation you’ll gain, if pets are allowed or not, and the level of difficulty. The Intermountain Health Hub is an all-in-one tool that makes managing healthcare easier and offers many different features designed to simplify your entire healthcare experience, including the ability to access your medical records through My Health. Intermountain awards and recognition. Charles Sorenson, MD, named among nation’s top leaders. Intermountain’s CEO Charles Sorenson, MD, recently received two national 7 of 12 4/20/15, 8:20 PM Intermountain awards and recognition. Sorenson, MD, named among nation’s top leaders. Intermountain TrusteeCharles | April 2015 file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss... Intermountain’s CEO Charles Sorenson, MD, recently received two national recognitions: 7 of 12 The Harvard Business Review featured Dr. Sorenson as one of the nation’s most ethical, principled leaders in a study published in their April edition. The study named the nation’s highest-scoring leaders in a study on character. The study results came from surveys sent to employees at 84 U.S. companies, asking, among other things, how consistently their CEOs and management teams embodied four moral principles: integrity, responsibility, forgiveness, and compassion. Dr. Sorenson was one of 10 executives called “virtuoso CEOs,” whose employees gave them and their management teams high ratings on all four principles. Read the full report. Modern Healthcare named Dr. Sorenson to its “50 Most Influential Physician Executives and Leaders” list. This is the fifth consecutive year Dr. Sorenson has been included in the annual ranking, which honors physicians deemed by their peers and an expert panel to be the most influential in terms of demonstrating leadership and impact. According to Modern Healthcare, “these physician leaders are innovators, excel in community services, and demonstrate reputable executive authority.” Dr. Sorenson was ranked No. 9 on the 2015 list, up from his No. 12 ranking last year. He is the only leader in the Intermountain West to be included. Click here to see the full list (subscription and registration may be required for access). Bert Zimmerli featured on cover of Healthcare Finance. The national magazine Healthcare Finance recently featured perspectives from Intermountain Healthcare Executive Vice President and Chief Financial Officer Bert Zimmerli on how hospitals and health systems need to improve in the area of revenue cycle management, the process that manages claims processing, payment, and revenue generation. He also 4/20/15, 8:20 PM full list (subscription and registration may be required for access). Bert Zimmerli featured on cover of Healthcare Finance. Intermountain Trustee | April 2015 Intermountain Trustee | April 2015 Intermountain Trustee | April 2015 8 of 12 The national magazine Healthcare Finance recently featured perspectives from Intermountain Healthcare Executive Vice President and Chief Financial Officer Bert Zimmerli on how hospitals and health systems need to improve in the area of revenue cycle file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss... Kearney Inc/2009 Intermountain iss... management, the file:///Volumes/revolver/Brian process that manages claims file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss... processing, payment, and revenue generation. He also discussed discussed some some of of the the initiatives initiatives Intermountain Intermountain isis discussed some of the initiatives Intermountain is undertaking undertaking to to improve improve its its processes. processes. Click Click here here to to undertaking to improve its processes. Click here to view. view. view. Intermountain Intermountain named named among among nation’s nation’s best best employers employers Intermountain named among nation’s best employers Forbes Forbes magazine magazine has has named named Intermountain Intermountain Forbes magazine has named Intermountain Healthcare as one of the nation’s Healthcare as one of the nation’s top top employers, employers, Healthcare as one ofahead the nation’s top employers, ranked 25th overall, of organizations ranked 25th overall, ahead of organizations such such as as ranked 25th overall, ahead of organizations such as Apple and DuPont. The full list ranks 500 Apple and DuPont. The full list ranks 500 Apple and in DuPont. The full listisranks 500 a survey employers employers in 25 25 industries industries and and is based based on on a survey employers in 25 industries and is based on a survey of 20,000 American workers at large U.S. of 20,000 American workers at large U.S. of 20,000 American workers at large U.S. companies, companies, not-for-profit not-for-profit institutions, institutions, government government companies, not-for-profit institutions, government agencies, and U.S. divisions of multinational agencies, and U.S. divisions of multinational agencies, and U.S. divisions of multinational organizations. organizations. organizations. Among Among healthcare healthcare organizations, organizations, Intermountain Intermountain was was AmongUniversity healthcareoforganizations, Intermountain was ranked third highest in the nation, behind Iowa Hospitals & Clinics and ranked third highest in the nation, behind University of Iowa Hospitals & Clinics and ranked third highest inAtlanta, the nation, behind University of Iowa Hospitals & Clinics and Northside Northside Hospital Hospital in in Atlanta, which which were were ranked ranked 12th 12th and and 23rd, 23rd, respectively. respectively. Northside Hospital in Atlanta, which were ranked 12th and Google 23rd, respectively. Intermountain was ranked highest of all employers in Utah. Intermountain was ranked highest of all employers in Utah. Google was was No. No. 11 on on the the Intermountain was ranked highest of all employers in Utah. Google was No. 1 on the list of the nation’s best employers. Click here to read the full list. list of the nation’s best employers. Click here to read the full list. list of the nation’s best employers. Click here to read the full list. In In another another ranking, ranking, the the Gallup Gallup Organization Organization has has again again chosen chosen Intermountain Intermountain In another ranking, the Gallup Organization has again chosen Intermountain Healthcare as one of 40 companies worldwide—and the only organization Healthcare as one of 40 companies worldwide—and the only organization in in Utah—to Utah—to Healthcare as one of 40 companies worldwide—and the only organization in Utah—to earn the Gallup Great Workplace Award for 2015. This is the fourth time earn the Gallup Great Workplace Award for 2015. This is the fourth time earn the Galluphas Great Workplace Award for 2015.2011. This is the fourth time Intermountain Intermountain has received received this this recognition recognition since since 2011. Intermountain has received this recognition since 2011. The The Gallup Gallup Great Great Workplace Workplace Award Award isis based based on on overall overall engagement engagement levels levels and and The Gallup Great Workplace Award is based on overall engagement levels and evidence of a highly engaged workforce’s impact on key business metrics. Gallup evidence of a highly engaged workforce’s impact on key business metrics. Gallup evidence of a highly engagedacross workforce’s impact on keyof businessteams metrics.more Gallup compares compares applicants’ applicants’ results results across its its research research database database of work work teams in in more than than compares applicants’ results across its research database of work teams ininmore than 100 countries. The award acknowledges the best-performing workforces the world 100 countries. The award acknowledges the best-performing workforces in the world 100the countries. The award acknowledges the best-performing workforces in the world and and the organization’s organization’s ability ability to to create create an an engaged engaged culture. culture. and the organization’s ability to create an engaged culture. SelectHealth SelectHealth rated rated best best in in member member satisfaction. satisfaction. SelectHealth rated best in member satisfaction. 4/20/15, 8:20 PM and the organization’s ability to create an engaged culture. SelectHealth rated best in member satisfaction. Intermountain Trustee | April 2015 9 of 12 file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss... For the sixth consecutive year, J.D. Power and Associates, a global market research company, has named SelectHealth the highest-rated health plan for member satisfaction in the four-state Mountain region (Idaho, Montana, Utah, and Wyoming). The study, now in its ninth year, measures satisfaction among members of 134 health plans in 18 regions throughout the United States by examining six key factors: coverage and benefits; provider choice; information and communication; claims processing; cost; and customer service. Satisfaction is calculated on a 1,000-point scale. SelectHealth received a total member satisfaction score of 711 (out of 1,000), compared to the Mountain region average of 686 and the nationwide average of 679. Next highest in the region was Aetna at 694. Report on ‘Disruptive Entrepreneurship’ highlights Intermountain. In a recent Brookings Institution report, Disruptive Entrepreneurship Is Transforming U.S. Health Care, Intermountain Healthcare is prominently featured as a national leader. Brookings Institution is a Washington, D.C.-based not-for-profit public policy organization devoted to independent research and innovative policy solutions. The report outlines the trend toward investing in healthcare innovation and technology startups. In particular, the report focuses on the idea of traditional healthcare delivery systems partnering with such groups to improve productivity and value. The basic premise of the report is that “changes in economic incentives, which put a premium on maximizing value and health rather than cost and treatment, have given rise to an entrepreneurial, value-maximizing ecosystem.” The report states this change is being driven by “disruptors,” including Intermountain Healthcare. The author, Jonathan Rauch, includes examples from Intermountain and comments from Intermountain leaders throughout the report. He also references Intermountain Board 4/20/15, 8:20 PM premium on maximizing value and health rather than cost and treatment, have given rise to an entrepreneurial, value-maximizing ecosystem.” The report states this change is being driven by “disruptors,” including Intermountain Healthcare. The author, Jonathan Rauch, includes examples from Intermountain and comments from Intermountain leaders throughout the report. He also references Intermountain Board of Trustees member Clayton Christensen and his view on disruptive innovation. Read the full report here. Intermountain Trustee | April 2015 file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss... Intermountain receives Health Innovation Award from Microsoft 10 of 12 4/20/15, 8:20 PM Intermountain Healthcare has received a 2015 Microsoft Health Innovation Award for developing and implementing infrastructure and technology that allows caregivers from multiple locations to collaborate with each other and communicate with patients as if they are in the same room. Presented at the Health Information Management Systems Society (HIMSS) Annual Conference and Exhibition in Chicago, the award recognizes Intermountain for our media-rich, audiovideo solution that is built on Microsoft Lync, a platform for real-time video conferencing involving multiple locations. The Intermountaindeveloped solution enables us to better leverage the medical expertise of specialists and other healthcare providers across our system. Trustee Conference presentations are available on the Trustee Resource Center. More than 220 participants attended the annual Intermountain Healthcare Trustee Conference in March in Salt Lake City. The event included a health fair, networking opportunities, and presentations by Intermountain’s leaders. Presentations and videos from the conference are now available on the Trustee Resource Center website: Conference in March in Salt Lake City. The event included a health fair, networking opportunities, and presentations by Intermountain’s leaders. Presentations and videos from the conference are now available on the Trustee Resource Center website: What Sets Intermountain Apart — Charles Sorenson, MD, President and Chief Executive Officer Intermountain Trustee | April 2015 file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss... Our Path to Supporting Healthy Lives — Laura S. Kaiser, Executive Vice President and Chief Operating Officer 11 of 12 iCentra: Clinician and Patient Experience — Mark Briesacher, MD, Senior Administrative Medical Director, Intermountain Medical Group 4/20/15, 8:20 PM A National Perspective on Healthy Lives — Greg Poulsen, Senior Vice President, Chief Strategy Officer Performance and Innovation that Enable Healthier Lives — Bert R. Zimmerli, Executive Vice President and Chief Financial Officer Trustee Resource Center — Jane Carlile, Intermountain Healthcare Board of Trustees A Trustee Perspective: What Makes Intermountain Unique? — Steven D. Huebner, Intermountain Healthcare Board of Trustees Philanthropy Is About Opportunity and Vision — David Flood, Chief Development Officer, Intermountain Foundation CEO Panel featuring the three CEOs in Intermountain’s history — Scott Parker, Bill Nelson, and Dr. Charles Sorenson You can access these presentations and other resources at the Trustee Resource Center website (intermountaintrustee.org). If you have questions or comments about Intermountain Trustee, please Contact Us. FOR SUBSCRIPTION CHANGES OR PROBLEMS VIEWING THIS EMAIL, please contact the Intermountain Healthcare Communications Dept. at (801) 442-2836 or reply to [email protected]. ©2015 Intermountain Healthcare, 36 South State Street, Suite 2200, Salt Lake City, UT 84111 unsubscribe
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