PUDO / Click & Collect
Because the World can’t wait
Offering Retailers consumer convenience
options without the IT work
PUDO
What does it mean?
Pick Up Drop Off
PUDO Overview
Why is offering PUDO so compelling to the customer?
• Bringing innovative delivery solutions to both domestic
• and international customers
• Putting the consumer in control
• Lower delivery cost than home delivery
• Consumer convenience – late night collection/ no queues /
• no waiting in
• No re-delivery cost / inconvenience if consumer is out
• More environmentally friendly than home delivery
• Convenient, tracked returns
PUDO Market Place
Convenience Providers
Did you know?...
Considerations for cross border
In Australia:
o 60% of shoppers have cultural issues
receiving personal deliveries at work
o Inconvenient locations of Delivery Depots
o Postal service only offers one delivery
attempt
o Post Office opening hours are often
inconvenient and have long queues
Did you know?...
Considerations for cross border
In Russia:
o Delivery drivers in Moscow average 35
deliveries per day due to the terrible traffic
congestion.
o Moscow has 3 times fewer roads than it should
have according to urban standards and people
have to violate parking rules as there are no
parking spaces
o PUDO locations offer retailers cost savings
Did you know?...
Considerations for cross border
In Sweden:
o Service Point delivery (to PUDO) is more
popular than home delivery.
o Consumers do not want parcels delivered to
their home, when they are out at work.
o Swedish consumers to pick up from Service
Point – which is a network of store and Post
Office locations
Did you know?...
Considerations for cross border
In Japan:
o The TA-Q-BIN Collect service is very popular
with the Japanese.
o 6,000 + collection locations across Japan
o The service is so convenient in Japan that
holiday makers can send their golf clubs,
luggage or even skis via TA-Q-BIN Collect – to
meet them at their holiday destination.
o You can even send frozen or chilled food via
the Cool TA-Q-BIN service – handy for next day
sushi deliveries!
Barriers to Global PUDO
Considerations for cross border
Solutions for international PUDO expansion
1
Integrate each PUDO partner directly at checkout
o
Negotiating contracts with each individual PUDO partner in each
destination
o
Multiple integrations with many points of IT failure
o
Managing many carrier partners by geography
o
Potentially costly if volumes are initially low
o
Time consuming from IT/ project management perspective
o
Presentation could be inconsistent at checkout – different branding/
services by carrier
o
Possible requirement to manage linehaul to destination
o
Multi way sort requirements for the DC
o
Need a solution to manage duty payment/ ID etc
Barriers to Global PUDO
Considerations for cross border
Solutions for international PUDO expansion
2
Divert the parcel in flight to the PUDO solution
Whilst this solution is appealing to Retailers – as there is ‘no IT work’
this option comes with many issues:
o
Possible fraud implications of diverting a parcel in transit
o
Cannot pass the cost saving on to the customer for the cheaper
delivery service
o
Delays to SLA, if parcel needs re-labelling
o
No visibility for the Retailer of PUDO location selected
Barriers to Global PUDO
Considerations for cross border
Solutions for international PUDO expansion
Use an Carrier Aggregator or Technology consolidation
3
solution to offer PUDO at checkout
Considerations to check when assessing PUDO solutions:
o
Check how much work needs to be done – every time a country is
added?
o
Does the solution offer world-wide PUDO or only Europe
o
Is linehaul / customs clearance factored into the solution
o
Is duty payment/ ID included in the solution?
o
Does the solution require multiple carrier negotiations directly with
the PUDO provider?
o
Does the Aggregator offer multiple competing carrier networks or
only access to a single network?
o
Are the costs competitive?
Barriers to Global PUDO
Considerations for cross border
Solutions for international PUDO expansion
4
wnCollect
 wnDirect do the ‘leg work for you’ - we manage the carrier partners
on the Retailer’s behalf
 Excellent pricing based on aggregated volumes across our Retail
client base
 No additional work to add on new countries
 Rest of World countries included in the solution with ID and
duty/ tax management as part of the service
 Able to include ‘bricks and mortar’ store locations on to the
map
 Linehaul included
 Access to many PUDO networks – carrier agnostic
 Single integration via a stable and secure IT platform
 No charge for the technology or IT integration
 Quick and easy, plug-in solution for implementation
 Configured for all devices – phone, tablet and laptop
A walk through
Demonstration of Global PUDO
Solution
Example Process Overview
End to end process - Russia
2. Consumer chooses ‘collection’
option at Retailer’s checkout (this
allows the Retailer to price the
service differently from home
delivery).
3. Pop up screen appears
on Retailer’s website
linking to wnD – allowing
the consumer to select
their preferred collection
location
1. Consumer places their
order on the Retailer
Start website.
End
9. Consumer collects
4. Parcel is dispatched
from Retailer and sent to
wnD using existing wnD
Collect label.
5. Parcel is held at wnDirect
Tracking &
reporting
visibility provided
by wnDirect
LHR awaiting ID upload (if
applicable).
6. Parcel is processed for
dispatch to Russia.
parcel from PickPoint
location.
7. Parcel is cleared through
8. Parcels delivered to PickPoint location
customs, consolidated and
delivered to Parcel locker.
and scanned. Customer notification
triggered with collection PIN Code.
14
Consumer Journey
Example PUDO order
Parcels will be delivered into wnD with the standard wnD label – with a marker in the top right
hand corner to denote that the order is for the PUDO service.
The parcel will be over-labelled at wnD processing centre with the PUDO address & label (if
required).
COLLECT
POPStation@Bukit Panjang PO
10 Choa Chu Kang Road Track 10
689379
Next Steps
Product launch
•
Current Live integrations are: Russia, Spain, Portugal,
Australia, Ireland, Poland, Latvia, Lithuania, Estonia,
Denmark
•
Available in April 15: France, Germany, Japan, Taiwan,
Singapore, Netherlands
•
Target 20-30 countries live in 2015
•
wnD returns portal will replicate all labels available in wnCollect
– to allow inbound and outbound parcel journey.
•
Official product launch – IRX conference (NEC Birmingham) on
25th & 26th March
•
Come to Stand D11 to view a live demo of the website or to talk
to the wnD team in more detail
16
QUESTIONS?