Genuine Parts Club Newsletter / Spring 2015
More ValUe, less
cost. the clUb that
Makes oWninG an
isUzU trUck eVen
More reWarDinG
GenUine
Parts
Facts &
FiGUres
Our aftersales
performance
Parts availability
First-time pick for stock
orders direct from UK
warehouse: 96.09%
Next-day VOR first-time
pick: 92.5%
Average of stock and
VOR orders first-time
pick: 94.6%
Dealer first-time
mandatory stock pick:
98%
The sweet smell of success:
prices will be falling on a range
of genuine parts this spring
Isuzu trucks are well known for their superb
payload capacity, excellent road-handling and
rugged performance. Hard working, and great
value, they are hard to beat at any weight.
However, as a member of the Isuzu Genuine
Parts Club, owning an Isuzu truck just gets
better and better. With a series of special offers
and discounts to take advantage of throughout
the year, you can keep on running the best – for
a whole lot less.
VOR parts delivery
Parts ordered by
dealer before 6pm are
delivered to dealer
before 12pm next day
Percentage of
deliveries made within
this deadline: 99.64%
Error-free parts
picking: 99.4%
Individual parts lines
held in UK parts
distribution centre:
3,500
isUzU Uk
– ProUD
Winners oF
the 2014
isUzU GranD
PriX
We think the service you
will enjoy from our dealer
network is second to none.
Backing up that claim is
the fact that the Isuzu UK
team has become the first
ever European winners
of Isuzu’s annual World
Technical Competition, the
I-1 Grand Prix. Fighting off
challenges from 31 other
countries, the UK team,
with members from two of
our dealerships, beat the
much fancied Australians
into second place, with the
Swiss coming third, and
reigning champions Japan
in fourth.
Isuzu: the best
of British
Technicians Brian George
from Imperial Commercials
in Glasgow, and Chris
Richmond from Ferndown
Commercials in Dorset,
were expertly marshalled
by the team’s highly
experienced coach, Tony
Hicks, an ever-present
member since 2010.
Now in its ninth year
the Grand Prix saw 93
competitors carrying out a
number of tricky diagnostic
and repair tests in front of
an audience of over 700
enthusiastic spectators.
The teams also underwent
a grueling 25-question
written exam, covering
both general and Isuzuspecific technical product
knowledge. After all this
was completed the UK team
emerged triumphant.
Don’t Miss
oUr Great
oFFers –
FolloW Us on
social MeDia
To supplement the Genuine
Parts Club discounts you
receive in the post or by
email, from time to time
further offers are released
through our Isuzu Truck
UK Twitter feeds and
Facebook posts. It’s always
worth following us if you
don’t want to miss out on
those extra deals – because
they’re offered on a first
come first served basis, and
they don’t last long!
Find us on Twitter:
@IsuzuTruckUK
Find us on Facebook:
facebook.com/IsuzuTruckUK
Protect the
health oF
YoUr Vehicles
Non-genuine parts, which
may look ‘real’ enough to
fool technicians, are not
ideal when it comes to the
performance and condition
of your vehicles. It’s always
best to buy the genuine
articles, and to have your
truck serviced at one of our
many dealerships across
the UK, where only the best
quality Isuzu parts will be
used on your trucks.
Genuine is best
When parts are fitted at
one our dealerships you will
also enjoy the benefits of a
two year warranty period –
both on the parts and the
labour – which guarantees
workmanship, giving you
peace of mind.
However, there is really
no need to go elsewhere.
Wherever your company
is located in the UK, there
will be an Isuzu dealership
nearby. To find your nearest
one simply visit our website
(www.isuzutruck.co.uk).
2318 2 9 7 6 4 473 1973
clUtch this Great oFFer!
Amongst the Genuine Parts Club deals this season
we’re offering a fitted clutch kit at a fixed price
of £390.00 on selected models. They come with
a two year warranty. Terms and conditions apply.
Participating dealers only. To grab one while stocks
last, visit isuzupartsclub.co.uk or call 01707 28 29 30.
MeMbershiP
has its
PriVileGes
With your Genuine Parts
Club membership you
will be saving money
throughout the year.
That’s because news
about a range of different
added value offers and
price reductions on Isuzu
Genuine Parts will be sent
to you via email and post.
If you aren’t already a
member then simply visit
www.isuzupartsclub.co.uk
to join today. Membership
is free, so you really have
nothing to lose – and a
whole lot to gain.
it’s shoW
tiMe
If you’re in the market for
a new truck, or just want to
get a closer look, check out
the Isuzu UK stand at the
CV Show (cvshow.com) from
14-16 April, and also at
Plantworx (plantworx.co.uk)
from 2-4 June 2015.
As ever, we’ll have some
exciting vehicles for you
to enjoy, a team of Isuzu
experts waiting to answer
your questions. We look
forward to welcoming you!
What U think
Interview with Gap Group’s Bobby Allan
Since the company was founded in 1969 as Gordon
Anderson Plant, GAP has offered its customers value
for money, exceptional service and peace of mind. The
company now employs nearly 1200 people in 100 locations
across the UK. As a family run business it places values
such as trust, integrity and honesty at the heart of
everything they do. We spoke to Bobby Allan, Gap Group
Transport Manager, to learn more about Isuzu’s role.
How many Isuzu trucks do you run?
We run a total of 157 Isuzu trucks in our fleet, made up of
63 N75 (7.5t) vehicles and 94 N35 (3.5t) vehicles.
What does GAP Group do?
As a plant and tool hire business we are constantly
delivering and collecting a range of machinery. The Isuzu
truck range fits our business needs very well – the N75
vehicles have great carrying capacity whilst the N35
vehicles are ideally suited for multi-site deliveries of
smaller plant where we can use a trailer.
What are the benefits of the Isuzu dealership network?
There are a number of benefits from our point-of-view, the
main one being speed of repair at a known and consistent
cost throughout the network. With Isuzu we reduce
downtime (VOR time), which helps keep costs down.
How does fitting genuine Isuzu parts benefit GAP?
Using genuine parts ensures warranty conditions are met,
but more importantly it helps GAP achieve consistent
truck performance across our 100 UK depots.
What do you like best about your job?
For me it’s all about people. Relationships formed with
colleagues at GAP, and with our business partners such as
Isuzu, are key. Particularly when all parties work together
with the same goals.
Anything else you would like to add ?
With a fleet of our size (846 vehicles), we’re always going
to encounter problems. On the somewhat rare occasions
when this has happened with an Isuzu vehicle we have
always found them quick to react. More importantly, they
have the ability and expertise to resolve problems to
everyone’s mutual satisfaction. One of the main reasons
we began purchasing Isuzu trucks was to reduce vehicle
downtime, and this has been consistently achieved.
an isUzU
netWork
With
Unbeatable
technical
skills
You can always rely on
the best service from our
dealership network. That’s
because we have at least
one fully trained Master
Technician per Dealership.
No other mechanics could
match their expertise,
because to achieve the
status of Master Technician
qualified mechanics need to
have completed at least 35
days additional specialist
training. To graduate they
have to pass a two-day full
assessment programme,
sustaining the highest
service levels throughout.
Training topics include:
Isuzu Systems, Service &
Maintenance
Isuzu Electrical Systems
Isuzu Cab Components
Isuzu Diagnostic Systems
Isuzu Engine Management
Isuzu Engine Mechanical
Isuzu Emission Systems
Isuzu Transmissions
Mechanical/Management
Isuzu Advanced Diagnostics
Isuzu Speed Limiter