The iVision Difference
The iVision Difference Engineer the future, today® At iVision, we seek to understand our clients’ business first. We work with clients to architect, transform and support their technology — enabling them to realize their vision of a better tomorrow. Customized approach. Continuous collaboration. Our approach to infrastructure and applications is customized to your needs — whether in a private, public or hybrid environment. We provide objective guidance rooted in an understanding of your evolving business. Consultative discovery. Thoughtful solutions. We begin every client relationship with consultative discovery. We dive deep to get to the bottom of your business challenges. Our goal is to engineer thoughtful IT solutions that advance your business. TECHNOLOGY SERVICES BUSINESS SERVICES Strategy & Roadmaps Portfolio Management Data Center Analytics & Data Management Mergers & Acquisitions Business Continuity Networking User Management Management Consulting Disaster Recovery Collaboration Security Program & Project Management Procurement Application Development Cloud Business Applications Maintenance Programs Systems Management Mobility 1430 West Peachtree Street, Suite 425 Atlanta, Georgia 30309 678.999.3002 iVision.com Anticipate what’s ahead. Scale for success. iVision engineers thoughtful, robust and flexible IT solutions for today’s business challenges and tomorrow’s opportunities. Our Partners iVision’s Global Support Center in Atlanta allows us to support clients across the globe. Our center is SSAE 16 / ISAE 3402 compliant and operates 24/7/365 supporting our clients’ infrastructure and applications. GLOBAL SUPPORT CENTER SERVICES Proactive Customer Notifications of System Issues Critical Support and Problem Resolution Customer Care Portal Access for Service Request Tracking Vendor Escalation and Coordination for Technical Issues SILVER Proactive Critical/Non-critical Problem Resolution Nightly Health Checks (nightly systems checks and audits) Minor System Upgrades GOLD System Administration (Moves, Adds and Changes) Performance Measurement and Analysis Capacity Management and Planning Security Patch Management Optional Optional Semi-Annual Best Practices Assessment Optional Optional PLATINUM 1430 West Peachtree Street, Suite 425 Atlanta, Georgia 30309 678.999.3002 iVision.com
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