A Newsletter For NET Staff, Clients, and Friends
In This Issue
Lawrence J. Devlin:
n
Lawrence J. Devlin:
Honoring An Extraordinary
Commitment to NET
1
Honoring An Extraordinary
n
NET Steps:
Delivering Results for
Opiate Addiction
2-3
n
Behind The Scenes:
Melissa Harvey
4
On the Radio:
NET’s Peer Specialists
4
n
Terence McSherry:
Staying ahead of the curve
for 30 years!
5
n
CARF Corner
James Larks
Summer 2010
Commitment to NET
In March, Lawrence J. Devlin, NET’s Chairman of the Board,
became the first recipient of the Dolores De Francesco Award,
which recognizes outstanding service to the social service and
behavioral health system of the Delaware Valley.
Terence McSherry (left), NET President
and CEO, presents the Dolores DeFrancesco
Award to Larry Devlin, NET’s Board
Chairman of 30 years.
Mr. Devlin has had a long and distinguished career as a health
services administrator and consultant. In 1976, while serving as
Deputy Health Commissioner under Philadelphia Mayor Frank Rizzo, he was given the responsibility
of closing the behemoth Philadelphia General Hospital. He went on to serve as CEO of Philadelphia
Health Management Corp. and in 1981 started his own company, Alternative Delivery Systems. Ten
years later, Mr. Devlin went to work for Gloucester County as Director of the Health Department.
He retired in 1999.
“By his steadfast devotion to the vision and mission of NET and by his expenditure of time and
energy over the past 30 years as Chairman of the Board, Lawrence J. Devlin has shown extraordinary
leadership,” said Terence McSherry, President and CEO of NET, who has worked side by side with
Mr. Devlin for three decades. “He’s an example and inspiration for all who work here and all who
have benefited by coming into contact with this organization.”
In a recent interview, Mr. Devlin talked about his longtime association with NET.
How did you first get involved with NET?
“In 1980, when I was CEO of Philadelphia Health Management Corp., I was approached by the
Director of CODAAP (Coordinating Office of Drug & Alcohol Abuse Program), who asked if I would
continued on page 7
6
n
Above and Beyond:
Employee Recognition Awards
8
HAPPY 40th Anniversary,
Forty years ago…
In 1970, the Lower
Kensington Environmental
Center developed an alternative school in
Philadelphia for youth unable to thrive
in a traditional public school setting.
www.net-centers.org
• Richard Nixon was president
of the United States.
• The voting age was lowered
from 21 to 18.
• Gas sold for 36 cents a gallon.
• James Taylor and Carole King
performed together for the first time
• Paul McCartney announced that the Beatles
had disbanded, and
• NET was founded and incorporated in
the Commonwealth of Pennsylvania.
NET!
Clearly, there have been enormous changes in the past
40 years – in our country, around the world – and at
NET. We’ve grown from a single entity – the Lower
Kensington Environmental Center – into a multifaceted, comprehensive network of services that change
the lives of people day after day. We’re proud of that
evolution and grateful for the role you’ve played in
our growth. We also appreciate the work of those
who came before us.
While Friday, March 5 marked our official 40th
anniversary, we’ll be celebrating the occasion
throughout the year. Thank you for your role
in NET’s success.
2
NET Steps:
Delivering Results for Opiate Addiction
WHO: John T. Carroll, Director
“After experiencing a spiritual awakening, I decided
to give up my corporate job in behavioral health
administration and start a God-centered recovery
program for opiate addiction. For a number of years,
I worked independently. Companies would hire me
to fix a broken program or put new ideas in place. But
NET Steps, the 13th program that I’ve started or fixed,
was the one that was intended to be the peak of my
spiritual and creative energy, something built on my
faith. I’d been training my whole life to do
this,” explained Director John Carroll.
“My wife, Annette Carroll, and I started this program
in 2003 with nothing but a few empty offices on
Bridge Street. When you own and operate a
program yourself, you get too tied to the bottom
line. I was looking for support. Terence McSherry, who
I had known previously, agreed to be the ‘parent.’”
WHAT: Medication Assisted Recovery for
those who are opioid dependent
NET Steps, which is licensed to provide methadone/
buprenorphine (suboxone) maintenance and
ambulatory detoxification, offers five levels of
outpatient treatment and currently serves about
370 persons. Targeted counseling groups include
those for women, native Spanish speakers,
alternative learners, and full-time workers.
“We have a dynamic and innovative counseling
model and very high sobriety levels and compliance
rates,” Carroll said. “While most methadone clinics are
required by regulation to have one hour of counseling
a month, we average between 6 and 7 hours a week.
“A lot of opiate treatment programs maintain
someone on a legally prescribed medication, but
there’s no desire to change the underlying behavior.
In contrast, our model is based not only on stabilizing
the brain chemistry, but also on the idea of spiritual
health and getting one’s life back in balance.
I believe this contributes greatly to our success.”
WHERE: 2205 Bridge Street, Philadelphia, PA
NET’s population comes mainly from Northeast Philadelphia. In addition to their treatment, members of
the NET Steps community decorate hallways and
therapy rooms at the center, create gardens, publish
consumer-created news articles, and participate in
some public events, such as Recovery Walk.
In 2004, in partnership with the City of Philadelphia
and the Philadelphia Prison System, NET began
providing methadone maintenance services for
incarcerated persons, one of the first such programs
in the country. Now the program also provides
counseling and innovative re-entry services to 400-plus
inmates a year. Results have been extraordinary.
WHEN: Daily from 5:30 a.m.-3 p.m.
Methadone is taken once a day seven days a week.
“We start counseling and medication early in the
morning, and people can come in before work,”
said Carroll.
Success stories can happen any day of the week.
“A young woman in our Saturday program recently
had a baby. She had come to us pregnant, and her
boyfriend came with her. They graduated from NET
Steps together, and he’s now a junior in college. One
of their mothers was there on a Saturday; she shared
how she was ashamed of them when they started at
NET, but now she appreciates all their hard work and
is proud of their achievements.”
WHY: Methadone treatment has proven to
be extremely effective
“Methadone is considered a miracle drug in most
places of the world because it’s cheap, has very
few side effects, and when patients get on a stable
dosage they can function perfectly well,” Carroll said.
A Newsletter For NET Staff, Clients, and Friends
“I served on the board of an international association
of opiate treatment providers. I was nominated for
achievements in the field and had to speak in front
of 1200 people. While I was waiting to go on, I talked
to a guy from the Netherlands who had been using
methadone successfully with 13- to 15-year-old street
kids. He couldn’t understand why Americans hate
methadone so much.
and sober. Then people tell them they’re not clean
because they’re on methadone, but people with opiate addiction need medication for stable behavior.”
“In America, the biggest side effect of methadone is
the disdain and prejudice toward it. This is one of
our biggest struggles. Our folks get off drugs, take
medications as they are supposed to, and are clean
Medication Assisted Recovery in Action:
From the Streets to Sobriety
Growing up was hard to do for T. His mother was streetwise,
and drugs and parties were a regular part of family life. His
father, who was incarcerated the year T was born, served 21
years. Fortunately, his grandmother and great grandmother
were regular and positive presences in his early life, instilling
faith and dedication to hard work.
During his teen years, T showed great scholastic promise and
natural leadership skills. Although he was admitted to Central
High School, he didn’t attend. He admits in retrospect that he
was scared. “I didn’t know what I’d do at Central, and I’d be
away from my friends. I wanted to be with my buddies.”
T was a hard worker and had held a job since he was 14. He
assumed responsibilities for his house, a little brother, and his
baby (born when he was 18). He was able to survive—albeit
by hustling on the side as well.
When his father returned from prison, T bonded closely
with him. They did many things together, including heroin.
(T notes that he never mainlined.) Over the next two years, he
bottomed out. He lost his house and his baby. He impregnated
another woman and stayed with her. He was apprehended
for possession and served 2½ years in prison, where he
reconnected with his faith. When he was released, he relapsed.
By this time, he had been using heroin for 10 years.
With encouragement from his fiancée, T sought help. He
happened to come across NET Steps and asked about
methadone therapy. He says that, at first, NET Steps was
reluctant to admit him for treatment, because it didn’t look
like he used. They thought he was going to hustle people and
deal at the center. Fortunately, T was admitted, met therapist
Lou Cain, and learned how to handle his feelings.
When parole officers entered NET Steps in search of someone
who had violated parole, one of the officers recognized T
as also having a parole violation and immediately arrested
him. Although NET protested the arrest—T had been
living clean and sober in the program—he was returned to
jail. Fortunately, T was able to continue his NET Steps
treatment in prison, because NET offers methadone services
to incarcerated persons. There were no missed steps, and
upon release, he returned immediately to NET Steps for
continuing therapy.
T has been clean since ’07. He describes himself as a “grateful
recovering addict” and credits much of his recovery to the
lingering influence of his grandmother and great grandmother. Now a Certified Methadone Advocate, he has spoken with
treatment program administrators from around the world.
He is currently completing his Associate’s Degree and looks
forward to completing a college degree at Drexel University or
Villanova University, with the eventual hope of being a drug
treatment counselor.
— May 2010
NET has a new toll-free intake admissions line: 800-860-0703
3
4
Behind The Scenes:
Melissa Harvey
n Hometown: Lansdale, PA
n What is unique about your
hometown? It has all the amenities
of modern life, but still has the oldfashioned friendliness that can be
sometimes hard to find.
Melissa Harvey and son Gryffin
n What is your dream job? I’m actually pretty happy doing what
I’m doing right now.
n Three adjectives that best describe you: Serious, organized,
thoughtful.
n Favorite food: Anything with salt – chips especially! But I love a
nice wine and cheese platter as well.
n Education: BA in Psychology
from Houghton College, Houghton, NY.
n Favorite movie: It’s a tie between Amelie and The Breakfast Club.
n Job title: Director of Operations, Children’s Behavioral Health
n Favorite book: Nobody’s Fool by Richard Russo.
n Favorite thing about your job: All the great people. I have a
wonderful team.
n First job: Babysitting at 12 years old for $2 dollars an hour, and
I thought that was a lot of money!
n Hobbies: Cooking, gardening, chasing after my son, Gryffin.
n What do you wish people knew about you? I’m not nearly as
serious as people may think. I actually can laugh and be funny once
in a while.
n What gives you inspiration? The arts, nature, knowing that I
can have an impact on people’s lives.
n If you had $1 million, what would you do with it? Pay off my
debts, invest the rest, and set aside a little for some new shoes!
n Hidden talents: I’m great at doing impersonations of people
and characters from TV. I’m like that frog from the WB (when it
still was the WB): I only do them when no one is expecting it.
n If you could travel anywhere, where would you go? I would go
to Italy for a year and stay in a big villa with the family. We would
explore the arts, eat fresh pasta every day and go to all the beautiful
wineries.
O n the R adio :
NET’s Peer Specialists
NET got much more than 15 minutes of fame when four of
our Peer Specialists were featured guests on The Rick Ford
Show on March 24. The talk show airs on 900AM WURD
Radio on Wednesday nights in the 8-9 p.m. time slot.
Rick Ford
WURD Radio Host
Wanda Hudson, Angelo Colon, James Somerville and Greg
Dettmar were in the studio to answer questions from listeners
about recovery. They spoke from the heart – and from experience.
All have completed NET programs, and three are now full-time
employees.
The program was such a success that NET’s peer specialists were
invited back for the April 7 show. “Rick Ford’s ratings went up
when we were on,” said Mendelovich. “We’ll be on the air once a
month to discuss the services that NET provides – not just our
D&A work. We’ll have the opportunity to send people to answer
questions, which gives us a lot of exposure.”
“A lot of listeners, including people from my Wharton Residential
Center, called in with questions and personal stories regarding
treatment. It created a dynamic radio show,” said Sonya
Mendelovich, Wharton Director and NET’s Community Liaison.
Rick Ford, a longtime friend of NET, has spoken at past NET
Recovery Recognition Days. WURD is an interactive,
information-based talk radio station founded on the concepts of
empowerment, community focus and enlightened conversation.
5
Terence McSherry...
Staying ahead of the curve for 30 years!
As NET’s celebrates its 40th anniversary, Terence McSherry is marking his
30th anniversary at NET’s President and CEO. At its June meeting, NET’s
Board of Directors honored Terry for the years of dedication and time he
has given to NET. For a perspective on Terry’s tenure, we turned to Gene
Derrick, Director of Research and Professional Development at NET:
I was working at the John F. Kennedy Community Mental Health Center
when a co-worker asked me for a resume. I wasn’t looking to change
jobs, but I gave it to him. He passed it along to Terry, who called to offer me the position as NET’s
Director of Quality Assurance.
When I drove up to Bridge Street to meet Terry for the first time, the (original) building was
horrible looking, and I almost turned around and left. But I decided to go in, and we talked for
more than two hours. It was an instant connection. I told Terry I’d think about the job. He
was very patient, and in August 1987, I started at NET.
What drew me to Terry 23 years ago was that he was a visionary, even though NET was a small
mom and pop organization back then. The field was just beginning to change over to managed
care. Terry got out in front of that, and instead of fighting the change, he understood that it was
the wave of the future and he worked with it. We were one of the first agencies to do delegated
credentialing for CBH, the main funder in Philadelphia, and we may have been the first to do
a credentialing manual for our staff.
I suppose that 30 years is a long tenure for a CEO. I think it has
to do with Terry’s rapport with the board, their confidence in
him, and that he has produced.
I later became Division Director of Adult Behavioral Health and since 2000 I’ve been in charge of
all training and development. Terry’s been very committed to research. In fact, NET was one of the
original providers that worked with the National Institute on Drug Abuse, an NIH agency that’s in
the forefront of drug abuse and addiction research.
Terry and I started out as colleagues and quickly developed a friendship. The passion that brought
us together was scuba diving. Every chance we got, we’d dive – in Belize, Aruba, Grand Cayman.
We eventually purchased a time-share together so we had a set place to go. Terry’s my boss at the
office, but we’re also friends. We manage to travel that parallel road without it bothering our work
relationship, and on vacation we don’t talk about work. We dive and enjoy good food.
Terry always looks ahead strategically and has the ability to stay ahead of the curve. As a result, NET
is a very different company from those early days. We’ve had some lean times, but we’ve always
come through. And in the last couple of years, in a difficult economic climate, NET has been able to
acquire other companies.
From early on, Terry planned to be here for the long-term. He’s made extremely good hires, many
of whom have been at NET for 15-plus years, and his choices have really helped the company.
I suppose that 30 years is a long tenure for a CEO. I think it has to do with Terry’s rapport with
the board, their confidence in him, and that he has produced. Terry’s lasted, too, because he’s
fiscally responsible. While he might want to give salary increases, if the money is not in the bank, he
doesn’t write the checks. He has made NET a presence, a name, and a competitor in the behavioral
health and social services market. I admire Terry and am honored to be his colleague and friend.
— Gene Derrick
Reduce your stress,
your waistline,
and your expenses...
There is still time
to enroll in NET’s
Healthy Motivations
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Questions? Call:
Jonathan Solomons at 215-451-7159
or Larry Kovacs at 215-408-4942
6
Corner
CARF
By James Larks, Director of Performance Improvement
In September 2009, NorthEast Treatment
Centers (NET) was awarded a three-year
accreditation by CARF (the CommisJames Larks
sion on Accreditation of Rehabilitation
Facilities) for Behavioral Health (BH), Children and Youth Services
(CYS), and our Opioid Treatment Program (OTP). In addition to the
accreditation, we also received three exemplary conformance commendations for the Clubhouse Program, Peer Specialist Program,
and the Peoples Advisory Committee. This commendation, reserved
for organizations that demonstrate exemplary conformance to the
standards, is rare for an organization undergoing an initial survey.
We are all stakeholders in this process. Having accreditation
from an internationally renowned accrediting organization
and recognition as “exemplary” are accomplishments that
should make each of us extremely proud.
Since our survey, I have joined CARF International as an administrative and program surveyor for BH, CYS, and OTP. These experiences
have afforded me the unique opportunity to learn more about the accreditation process from two perspectives, i.e., internal and external.
Internally, as the Director of Performance Improvement for NET, I
have the privilege and pleasure of facilitating our organization-wide
performance improvement (PI) activities. Ongoing monitoring
occurs primarily through our Performance Reporting System (PRS),
which has been revised to accommodate CARF 2009 standards. The
PRS is accessible via NET’s intranet portal, which enables aggregate
data collection and program-specific quantitative analysis and
reporting. Through the automatic process, data collection, analysis, and PI reporting occur quarterly for areas identified as needing
further review or enhancement. The Quality Council of the Executive
Committee completes an annual review of NET’s PI process.
Other monitoring activities include review of corporate and divisionlevel meeting minutes to see how our programs are interpreting and
implementing CARF standards. In a nutshell, a brief scan of the
minutes for legend codes that correspond to CARF core functions
allows us to see how each program is applying these standards to
their respective areas. Core functions include: Leadership, Strategic
Planning, Risk Management, Accessibility, Health & Safety, Legal
Requirements, Rights of Persons Served, Technology, Human
Resources, Information Measurement and Management,
Performance Improvement, and General/ Specific/Specific
Population Behavioral Health Program Standards.
From an external perspective as a CARF Surveyor, I am able to
see how NET compares to similar programs across the nation and
around the world. After these reviews, I’m happy to report that NET
is in great shape. My major responsibilities include coordination
and facilitation of the entire survey process. As team leader, I ensure
that the team accomplishes the mission and the assigned tasks. I am
also responsible for reviewing the ASPIRE to Excellence® standards,
which include the input and change processes, specifically: assessing the environment, setting strategy, obtaining input from persons
served, implementing plans, reviewing results, and effecting change.
Finally, I am responsible for completing the electronic report and
submitting it to CARF for finalization and the accreditation award
decision, which is all usually accomplished within 72 hours while
I am on the road.
The perspectives I’ve gained by working with CARF International
provide a great advantage for NET, however, it is our workforce that
is most crucial in making our accreditation process successful. Each
employee is encouraged to learn how his or her contributions apply
to our accreditation process and our daily operations.
NET relies on its staff to implement and carry out our mission of
providing comprehensive behavioral healthcare and supportive social
services to adults, adolescents, children, and their families. Therefore,
it is imperative that we embrace our jobs and our commitment to the
persons we serve as a privileged opportunity to put people first in our
lives, in our organization, and in
our community. I am proud to
be a NET employee and I hope
you, too, will join me in celebrating
our continued success as a
CARF-accredited behavioral health
and social services organization.
Terence McSherry shared these thoughts
behind NET’s CARF accreditation:
“While NET Steps, our Medication Assisted Program, must be
accredited, NET’s other programs are not bound by the same
requirements. NET chose to seek CARF accreditation because it
provides a good structure for our being quality-driven and quality oriented.
“Why CARF specifically? Rather than being purely medically
driven, CARF is more consumer friendly and very all-encompassing in its program coverage. It’s more compatible with whom
we have become and the length and breadth of the services NET
provides. CARF’s administrative and program surveyors are
practitioners in our field who generously volunteer their time.
We’re proud that James Larks, our Director of Performance
Improvement, is a CARF surveyor, and we are appreciative of
his efforts.”
A Newsletter For NET Staff, Clients, and Friends
Lawrence J. Devlin:
Honoring An Extraordinary Commitment to NET
continued from page 1
When you get something
turned around, you have
pride of ownership. It gave
me an incentive to stay
involved. I felt good because
I knew Terry had outstanding potential. He’s a guy
you can put your faith in.
accept the appointment of receiver at the Lower Kensington
Environmental Center [NET’s forerunner]. LKEC was an
alternative school for youth with behavioral and learning
problems. It was a good program but it had management
troubles.
“I met with Wilson Goode, who was then Managing Director
of the City. I wanted a commitment that after the problem
was solved, they wouldn’t throw the agency away. I agreed to
be receiver, and I asked Terence McSherry, who was one of
my Division Directors at PHMC, if he would serve as Acting
Executive Director of LKEC.
“About 21 months later, the receivership was reversed. Terry left PHMC and became Executive
Director of LKEC; I became President of the Board. I planned to be president for one year.
I didn’t intend to stay.”
Why did you change your mind?
“They talked me into staying! When you get something turned around, you have pride of
ownership. It gave me an incentive to stay involved. I felt good because I knew Terry had
outstanding potential. He was a diamond in the rough – and he polished up good! He’s a
guy you can put your faith in.”
What are you most proud of?
7
NET in the News:
Thanks for
Giving Back to
Our Communities
March 28 –The Philly Feeds
Haiti day of service brought 1,500
volunteers together to fill bags for
Haitians displaced by January’s
earthquake. In the Philadelphia
Inquirer, Michael Matza reported,
“They came from across the city
and suburbs. . . At one table was
Brandi Jefferson, 32, of Mount
Airy, a counselor who works
with troubled youth through
NorthEast Treatment Centers.
Along with Jefferson came two
teenage clients. One had been
ordered by the Juvenile Court
to perform community service,
and helping Haiti seemed like a
natural fit.”
“When we started, we had a $1.3 million budget and 100 employees. Through the years, we’ve
expanded from being a provider of drug and alcohol treatment to a provider of behavioral
health services, from caring for children to caring for entire families. Now, our budget is about
$36-$38 million and we have 700 employees. We’ve gotten more and more certifications through
the years. We’re about the best at what we do. All of this makes me proud.”
What’s your role on the board?
“When you spend so much time with an organization, you know when you have to get involved
and when you don’t. I’ve stayed in the background. I know what NET does and I can oversee it,
but I can’t do what NET does. Having the ability to recognize the difference has been useful.
“Years ago, I worked for Mayor Frank Rizzo, who didn’t have a formal education. He did have
street smarts, and that served him well. He recognized that he couldn’t do it all himself; he
needed good people. His was a good model. At NET, I believe we’ve hired good people and
brought good people onto the board.”
What are you doing now?
“I’m retired and living in Florida. I come up quarterly for board meetings, and I am in frequent
touch with Terry and other board members. When you retire you can lose touch. Serving on the
board keeps me in touch with the profession, and many of the board members are former colleagues as well as longtime friends. Our meetings are congenial. Terry is a good communicator.
I’m pleased that we’re moving forward at a good pace and doing good things.”
Brandi Jefferson
Youth Worker
April 14 –
Philadelphia’s citywide Spring
Cleanup attracted over 11,000
volunteers, but when the Northeast
Times’ John Loftus wrote about
the event, he focused on the efforts
to remove trash and debris – more
than 50 bags of it – from Overington Park in Frankford. He wrote
that the volunteer team included
“members of the Frankford Garden
Club, church groups, students
and some of the clients at the
Northeast Treatment Center.”
Their efforts “were fantastic,” he
wrote.
www.net-centers.org
Administrative Offices
499 N. 5th Street, Suite A
Philadelphia, PA 19123
A Newsletter For NET Staff, Clients, and Friends
8
Above and Beyond: Employee Recognition Awards
Congratulations to these three NET employees who were honored at a NET board meeting
for their productivity and outstanding performance:
Nicole (Nikki) Phillips
Clinical Coordinator,
Kirkwood Detoxification
Center
Nikki started as a driver at
NET, and she hasn’t stayed
still since. In her 10-year career here, she’s held
positions ranging from resident manager to
after-care coordinator to counselor to her
current job as Clinical Coordinator, responsible
for “getting our consumers placed in the next
level of care. I have to get 25 percent of them
placed within 7 days of discharge.”
Ian Barnes
Treatment Foster Care
Supervisor
New Zealand native Ian
Barnes came to Philadelphia
in 1990, planning to stay for
three years. “It’s nearly 20 years later, and I’m
still here”! He began working at NET in 2006.
In addition to supervising four case managers,
Ian also manages a case himself—a way, he
notes, to “keep me grounded and help me be a
better supervisor.”
To what does Nikki attribute her success? Her
motto is similar to Nike’s. “I just do it. I’ve done
all the jobs here and I could do the job from home
with my eyes closed. My boss could call my cell
phone at 3 a.m. and I could give him an answer.
And I’m here when I’m supposed to be.”
About his award, he says, “I don’t like these
individual honors, because it’s never about one
person. This work is very much a team game, and
you can’t do anything successfully without a team
around you.” He describes his team as “dedicated
to what they do; it’s not just a job, and my direct
supervisor is very supportive.”
When she can, Nikki takes her lunch break at
home in order to spend time with Wyatt and
Zachary, ages 3 and 4. Then she returns to what
she calls her other baby – “after care.”
Though adventure and education might have
brought Ian to America, love has kept him here.
He’s married to a woman he met in the States
and together they have three children.
AJ Mitchell
Client Benefits Manager,
NET Steps
In the two-plus years that
AJ Mitchell has been at NET,
he’s become an integral part
of NET Steps’ infrastructure. After starting as a
data manager, AJ expanded his role to include
benefits management and, most recently, client
intake. “AJ is dependable and a great worker. He
started in data entry and now does everything,
and it unique to take on both clinical and
administrative challenges,” said John Carroll,
Director of NET Steps.
We’d love to hear
from you!
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comments and questions to:
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