1. business and industrial

WYZETALK
ENTERPRISE PLATFORM: COMMUNICATION, COLLABORATION AND INNOVATION
WORKFORCE PLATFORM:
Gys Kappers
CEO
Cell: 083 442 6223
E-mail: [email protected]
EMPLOYEE ENGAGEMENT
William Hardie
Head of Sales
Cell: 083 326 1198
E-mail: [email protected]
Table of Contents
Introduction ............................................................................................................................................................... 3
Wyzetalk Enterprise Collaboration Platform ............................................................................................................. 4
The benefits of using Wyzetalk in your organisation include: ............................................................................... 4
Infographic – Overview of Wyzetalk Community: ................................................................................................. 5
Wyzetalk Enterprise Roadmap:.............................................................................................................................. 5
Community View: ....................................................................................................................................................... 6
Wyzetalk Workforce................................................................................................................................................... 8
The benefits of using Wyzetalk Workforce in your organisation: ......................................................................... 8
Making Workforce work for you ................................................................................................................................ 9
Workforce Voucher Reward Example: .................................................................................................................10
More examples of how Workforce works for you: ..............................................................................................10
Appendix A: Enterprise and Workforce Additional Information .............................................................................11
Planning the Community......................................................................................................................................11
Ongoing Administrative Processes.......................................................................................................................13
Enterprise Technical Network Requirements ......................................................................................................13
Workforce Step by Step Process Flow .................................................................................................................15
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Introduction
Wyzetalk is the Engagement Platform that enables organisations to seamlessly communicate with their
entire employee base, accelerating collaboration and innovation.
Wyzetalk is changing how companies engage, communicate, collaborate and innovate. In this document
we will outline how Wyzetalk, a proudly South African developed software platform, can be introduced
and implemented in such a way that maximum engagement, collaboration, communication, and
ultimately innovation potential will be unlocked within your business.
Communicating directly to a large distributed workforce is time consuming and costly, but with the
Wyzetalk platforms, you will be able to reach all your employees on any device with important messages
or questions quickly and cost-effectively. Companies around the world recognize the need to change
the way they communicate internally by enabling better business practices that mobilise the collective
brainpower of the organisation in a transparent and meaningful way. The Wyzetalk Enterprise
collaboration platform will change the way the people in your business engage with each other, and with
the business as a whole. Engendering a culture of communication, collaboration, innovation and
transparency.
Our Enterprise Platform has proven to improve employee communication, collaboration & productivity,
idea sharing and simultaneously reduce meeting times, duplication of tasks, time to find experts in your
organisation and ultimately increase employee satisfaction.
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Wyzetalk Enterprise Collaboration Platform
The benefits of using Wyzetalk in your organisation include:
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Employee collaboration improves overall organisational culture and innovation;
Engage with all of your staff seamlessly;
Employees tend to share more in open discussion forums than on formal E-mails;
Unlike public social media platforms, Wyzetalk is focused on the business and operates in a secure,
private, online environment, protected from the general public;
Private Groups can be configured, giving the organisation control over which employees are
allowed to see and partake in relevant group discussions;
Open Groups allow the Employees freedom of choice on which Group discussions they would like
to see and partake in;
Documents, Images and videos can be published and shared and collaborated on as part of
conversation threads;
With Wyzetalk you can make official company announcements and get people to respond from
anywhere in the world on any device via web or our native mobile apps;
Employees can have private conversations with each other on a one-to-one or one-to-many basis
without generating a long e-mail trail;
Just to be sure everyone keeps up to date, a Daily Digest is emailed to all employees within your
community summarizing the day’s discussions relevant to that employee’s feed;
Wyzetalk is cloud based and can be accessed anytime from any device with Internet access;
Wyzetalk offers native applications for BlackBerry, iOS, Android as well as Windows Mobile;
The Organisational Engagement Ranking (OER) offers a unique way of recognizing active
community participants;
Event scheduler within the platform synchronizes with Microsoft Outlook;
With Wyzetalk you can create as many communities as you like.
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Infographic – Overview of Wyzetalk Community:
Wyzetalk Enterprise Roadmap:
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Community View:
Dashboard view:
A generic example of our Dashboard view:
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Conversation Page view:
A generic example of our Conversation page view:
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Wyzetalk Workforce
The benefits of using Wyzetalk Workforce in your organisation:
 Create and maintain an up to date database of contact details of your
employees;
 The ability to send bulk messaging to target groups from anywhere and at any
time;
 Access to an easy to use online management console that makes creating and
managing campaigns easy and insightful;
 Real-time reporting that gives you immediate insight into delivery status, read
and receipt status and response monitoring;
 The ability to distribute media content to multiple recipients at the cost of an
SMS;
 Incentivise users to respond to work related communicating by distributing
airtime or retail vouchers across all mobile networks;
 Set up to receive Wyzetalk alerts to track responses for important campaigns;
 Configure campaigns that recipients can access when they are available,
particularly relevant for shift workers;
 The ability to create polls that provide feedback to assist sentiment tracking
and data aggregation that ultimately aids decision-making;
 Access to Wyzetalk Data Analysis service that interprets data gathered from
campaigns and delivers it to the organisation and/or the organisation’s
Wyzetalk Enterprise Community;
 Easy to generate reports that can be used for management presentations or
meetings; and
 Instant turnaround. Once your Wyzetalk Workforce profile is configured and
mobile data from the desired recipients captured, you at can send out SMS
polls and messages anytime with instant results.
After the set-up is complete you will be able to send structured communication to your employees using
a simple online console, to deliver a messages in real-time.
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Making Workforce work for you
Using Wyzetalk Workforce Platform, all levels of the organisation can be reached quickly and cost
effectively. While using the Workforce Platform you will be able to get quick feedback from your
employees. This can be done by simply setting up a Campaign where by employees are sent a sms and
they respond by ustilising their cellphones.
Here is an example of a campaign: A SMS is sent to all employees asking them to participate in an
opinion survey. Vouchers or incentives can be offered to enhance participation.
SMS: Answer our employee survey, and win a R500 Pick n Pay voucher! Dial *120*1234# to enter.
USSD: How can we make working at YourCompany Name even better?
1)
2)
3)
4)
Company events
Family support (bursaries, finance)
Counselling (debt, trauma)
Health information (diabetes, healthy eating)
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Workforce Voucher Reward Example:
More examples of how Workforce works for you:
Often, there is news that needs to be shared quite quickly, this could even be extended to sending basic
updates to keep all employees in the loop, for example: employees can be alerted to vacancies, events,
important announcements, etc.
Another example:
SMS: We have new vacancies available at head office. Contact Susan of the HR Department for more
information.
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Appendix A: Enterprise and Workforce Additional Information
The Social Business Mission
We recommend that the team responsible for the social business strategy establish its own mission
statement at the outset e.g. “Create measurable business value by using our community to encourage
employee engagement and collaboration, establish a culture of innovation and improve communication
throughout our Company“.
The Social Goals and Objectives
The Goals should follow the SMART framework:
 Specific: Goals should be simple and specific;
 Measurable: Try to make it quantitative so that it is easy to measure;
 Achievable: The goals should be realistic;
 Relevant: Should be integrated with the company vision and team mission; and
 Time-Specific: There should be a time limit on when the goals should be achieved by.
Planning the Community
Just as important as the actual implementation phase is the preparation required pre-implementation.
The following questions need to be answered as part of the preparation:
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Who are the target participants for the implementation?
What is the nature or focus of the collaboration (social or business)?
What’s in it for the selected group of target participants (interests, divisions)?
What value will the organization realize (How will success be measured)?
By targeting the right group of participants and by targeting them in a way that is best suited to both the
business and them as individuals, the implementation should deliver the following outputs:
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Magnetic: you should naturally draw people to participate by having the answer to “What’s in it
for me?”;
Business-aligned: The purpose should have a clear alignment with business goals. “What’s in it for
the business?”;
Low community risk: Choose low risk over high reward. Don’t try and change the culture. You need
to drive participation;
Measurable: You need to continually measure the success of your social business strategy. These
SMART objectives will be your guide here, as will the activity on your community, but remember
to be open to other benefits that will unfold as more people come on board and contribute; and
Facilitates evolution: Select the purposes that you and your community can build on.
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The Wyzetalk team will work with the Key Members of your company in preparing for the actual
implementation. It is important to note that the preparation should be done in context of the target
group of participants.
Just to clarify, here is some detail on some of the Key Questions mentioned above:
1. Who are the Target Participants for the Implementation
During the first phase implementation, it is very important to select the right people to
participate as they will be crucial to the success of the overall implementation. The Target
participants should:
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Include members of the senior management team who will actively drive the strategy and
communication during the take on stages;
Be comfortable with the use of technology such as social media websites and smart
phones; and
Generation Y participants should be included where possible, as they are generally very
comfortable with social media and will be able to actively drive communication and
collaboration during the adoption period.
2. What is the nature or Focus of the Collaboration
Through the business intelligence process we need to start thinking about the names of the
groups both from a social and business perspective. It is important that these groups are in
context of the target participants for the Implementation Phase.
Group Wizards are important during the initial Implementation to ensure the right level of
conversation and collaboration in the groups. These Wizards will guide the conversation during
the early adoption phases. Every Group should have a group Wizard assigned to it. Wizards will
act as Group owners, and will be responsible to drive conversation and collaboration in the
groups.
3. What’s in it for the selected Group of Participants
This is a key question when designing the Group structure for the Target Participants.
Community Members are willing to actively engage on the Wyzetalk platform primarily because
they get something in return. This can be in the form of gaining information or sharing
information. It is important to understand the interests of the Target Participants on a social as
well as business level.
4. What value will the organization realize
You should actively ask the question: What do we want to achieve by taking on this specific
group of Individuals? These objectives should be clear and should be looked back at and
measured against. This way you can ensure that the most value possible is derived from the
Wyzetalk social business framework.
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Ongoing Administrative Processes
Ongoing Take-On
You will need to make the Wyzetalk take-on part of the normal Human Resources on-boarding
process. This will include:
 Inviting new employees to join the Wyzetalk community;
 Inviting the new employees to join groups; and
 Training the employees on how to use Wyzetalk.
Ongoing Removal Process
You will need to make the Wyzetalk Member Removal part of the normal Human Resources Employee
Removal Process. This will include:
 Disabling users who have left the business from Wyzetalk.
Integrate On-Boarding and Removal process with Total IT
We advise integrating the on-boarding and removal of member’s processes with the standard IT
domain administration processes. The Active Directory can automatically trigger notifications to the
Wyzetalk community to do the following:
 Create new Wyzetalk users when domain users are created; and
 Remove Wyzetalk users when users are removed from Domain.
The above will imply a single administration process for Wyzetalk as well as the normal Domain. This
integration should only be done once Wyzetalk is embedded within your company’s culture and
formally part of the daily Operations.
Enterprise Technical Network Requirements
In order to allow smooth Wyzetalk operations from within your company’s network, the following
network requirements will be confirmed and discussed with your IT Department:
 Wyzetalk should be added to the necessary Firewall and Proxy Server rules as required;
 Wyzetalk should be white listed on Email Servers and ISP’s: Wyzetalk will trigger daily update Emails
to the members. White Listing the Wyzetalk Email Address will ensure that emails does not
accidentally get marked as spam; and
 Wyzetalk is compatible with the following Internet Browsers:
o Internet Explorer 9, 10 and 11;
o Firefox;
o Google Chrome;
o Safari; and
o Opera.
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Configuration:
1. As part of the Wyzetalk Enterprise configuration, certain members will be given Wyzetalk
Workforce permissions. These members will primarily be HR, Exco and Directors.
2. As part of the Wyzetalk Workforce configuration, details for all Blue Collar workers need to be
imported/configured, including:
a. Cellphone Number
b. Name and Surname
c. Additional Groups based on position and placement (Division, Section, Shaft, Shift etc.)
Note: This can be done via possible integration with current HR Systems. See Section entitled
“Initial Take on Process”.
Broadcast of Actual Message
3. In order to broadcast a message, a Wyzetalk Enterprise Community Member with Broadcast
rights will click on the Workforce Menu Item from within Wyzetalk Enterprise to access the
Wyzetalk Workforce interface.
4. The message will then be created and the audience selected. Messages can be distributed to:
a. Entire Worker Community (Everybody configured on Wyzetalk Workforce)
b. Predefined Groups of Individuals
c. Custom Groups of Individuals
5. It might be possible that the person configuring the message does not actually have rights to
trigger the distribution of the message. For diligence reasons it might be required to sign off on
the message prior to triggering it to the Worker Community. A person with Authorization
Permission will be able to sign off on the trigger. Note: This can be the same person who
configured the message, or a different person.
Consolidation of the Results
6. Once the message is sent, recipients (workers) will be able to respond. Wyzetalk Data Analysis
Services will collect the responses and aggregate the results. Responses can be sent via:
a. USSD
b. WorkForce Feature Phone App: A Cost Effective J2ME application which can easily be
installed on most Feature Phones.
7. Wyzetalk Analysis Services will analyze and interpret the data. Custom reports will be created as
per customer specifications.
Feedback Results
8. Consolidated data and outcome will be reported back into the Wyzetalk Enterprise Community
to the relevant recipients/stake holders.
9. It might be possible for further spin off questions to be broadcast to the workers. The spin-off
questions will automatically be triggered to the designated audience. This can be configured by
the Wyzetalk Data Analysis Services.
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Workforce Step by Step Process Flow
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