1. business and industrial
2. business operations
3. business plans

Queensland Public Sector
Women in Leadership
Summit 2015
Practical Advice and Strategies for Enhancing Leadership
Excellence and Career Advancement for Women in the
Queensland Public Sector
Advice to my Younger Self
FEATURED SPEAKERS
Hon Shannon Fentiman Minister for Communities, Women and Youth,
Minister for Child Safety and Minister for Multicultural Affairs
Deb Frecklington MP Shadow Minister for Agriculture, Fisheries
and Forestry, Member for Nanango
Helen Gluer Chief Executive Officer
Queensland Rail
Katarina Carroll Acting Commissioner
QLD Fire and Emergency Services
Pre-Summit Workshop
7 September 2015
Summit
8 & 9 September 2015
Post-Summit Workshop
10 September 2015
Brisbane Convention and
Exhibition Centre
Rachael Rangihaeata Information Commissioner
Office of the Information Commissioner QLD
EXPLORE
Brenda Parker Deputy Director-General Business & Corporate Partnerships
Department of Natural Resources and Mines & Department of
Energy and Water Supply QLD
Katie Holm Assistant Deputy Commissioner, Workforce Policy and Legal
QLD Public Service Commission
Jane McDonald Acting Assistant Director-General Procurement
Transformation
Department of Housing and Public Works QLD
Deanne Hawkswood Chief Procurement Officer
Department of Transport and Main Roads QLD
Dr Lesley van Schoubroeck Queensland Mental Health Commissioner
Queensland Mental Health Commission
Dee Taylor-Dutton Assistant Commissioner
Gold Coast Local Ambulance Service Network, Queensland
Ambulance Service
Joanne Casburn Assistant Commissioner
Australian Taxation Office
Jill Simpson Deputy Commissioner QLD
Department of Veterans’ Affairs
Kate Bradley Executive Director, Legal Division
Queensland Police Service
Bernadette Ditchfield Executive Director Lands and Mines Policy
Department of Natural Resources and Mines QLD
Kathleen Florian Executive Director, Crime
Crime and Corruption Commission QLD
Natalie Wilde General Manager Government Land and Asset
Management
Department of State Development QLD
Michelle Wade General Manager, International Operations
Trade and Investment Queensland
Samantha Freebairn Squadron Leader
Royal Australian Air Force
Jacqueline Nagle Change Consultant
Pitch Artisans
Amy Jackson Executive Coach
Amy Jackson - Nurturing Confidence
Dr Brenda Jamnik Organisational Development Consultant
Organisational Change and Development
Dr Fran Finn Executive & Organisational Coach, Leadership
Development & Performance Improvement Consultant
Millennium Outsourcing
Inspirational stories of achievement
and success from accomplished
Public Sector leaders
Building resilience and agility to thrive
in a constantly evolving environment
Enhancing and refining effective
leadership skills to advance in your
career
Key strategies to lead high-performing
teams and organisational excellence
EARLY BIRD DISCOUNTS
Book & Pay by 15 June 2015 to receive
an additional Value Plus Discount!
Phone: +61 2 8239 9700
Fax: +61 2 8239 9777
www.liquidlearning.com.au
Booking Code - I
Pre-Summit Workshop
7 September 2015
9.00 - 4.30
Enhancing emotional intelligence to build resilience and agility
Your ability to manage your inner world reflects directly on your ability to deal successfully with external challenges. Particularly working in the
dynamic public service, emotional intelligence and agility are crucial for emerging leaders in order to fast-track leadership effectiveness and drive
overall organisational performance.
Emotional intelligence starts with gaining self-awareness of your emotions, responses and your interaction with others. Leaders who evaluate and
understand their own EQ will be able to connect with others better and lead with greater influence and success. This comprehensive workshop will
provide best practices and key insights into building emotional resilience effectively. Explore:
• Developing your self-awareness – Evaluating your EQ level, emotion and responses, and identifying opportunities for further development
• Examining the Situational Leadership Model and how this applies to you and your team
• Applying your EQ and how this affects the way you are perceived as a leader
• Understanding how emotional agility influences your decisions, actions and the way you interact with others
• Appreciating how verbal and non-verbal communication affect leadership effectiveness
• Focusing on effective and constructive conversations in the workplace
• Practical approaches to enhance emotional intelligence and resilience
• Interactive break-out sessions and discussion on real-life scenarios and responses
• Conceptualising and committing to an action plan
Expert Facilitator:
Dr Fran Finn
Executive & Organisational Coach, Leadership Development & Performance Improvement Consultant
Millennium Outsourcing
Fran Finn is passionate about developing exceptional leaders. She commenced in Human Resource Management in 1990 and has been facilitating
adult learning in academia for more than 20 years; she has been a past recipient of Innovation in Teaching awards, and was previously named
University Mentor Coordinator of the Year. Since 1999, she has acquired specialist knowledge in personal and professional development through
Executive Coaching and has been involved in successful large-scale leadership development programs.
In 2000, Fran designed an Executive Coaching program that she trained a team of specialists to deliver to industry and in 2008 completed a PhD
examining Executive Coaching as an Alternate Leadership Development Tool, for which she received the Dean’s Commendation for Outstanding
Doctoral Thesis. Fran’s research is widely reported within the coaching field. She is called upon by media to comment and has presented the
outcomes of her research nationally and internationally.
Fran now works extensively in leadership development, providing individual and team Executive Coaching to industry leaders and facilitate
development programs for executives.
WORKSHOP SCHEDULE
•
8.30 - 9.00
•
•
Registration
•
11.00 - 12.30 Session Two
•
3.00 - 3.20
9.00 - 10.40 Session One
•
12.30 - 1.30 Lunch
•
3.20 - 4.30
Session Four
10.40 - 11.00 Morning Tea
•
1.30 - 3.00
•
4.30
Close of Workshop
Session Three
Afternoon Tea
ALSO AVAILABLE
The 2nd Women in
Project Management
Leadership Summit 2015
14, 15, 16 & 17 September 2015
Rendezvous Grand Hotel, Melbourne
!
The Women in Energy
and Resources 2015
19, 20, 21 & 22 October 2015
Rydges Southbank Brisbane
SPONSOR TODAY!
Limited sponsorship and exhibition opportunities
available. For your chance to brand yourself as a
market leader, please call: +61 2 8239 9700 or email:
[email protected]
Indigenous Women’s Leadership
Summit 2015
25, 26 & 27 August 2015
Mercure Sydney
Driving Change and Transformation as a Public Sector Leader
Day One
8 September 2015
rapidly changing government sector. The way to keep
moving forward is to remain resilient and develop your
unique strengths that ensure you are well equipped for long
term success. Drawing on her public service leadership
experience, Rachael will reflect on how she has navigated
phases of uncertainty in her career and discuss the lessons
learnt that continue to help her today. Explore:
• Finding the silver lining – Gaining emotional agility and
mental resilience
• Do what you can and give it your best
• Strategic leadership in times of uncertainty
2015 Theme: ‘Advice to my younger self’
What do you know now that you wish you had known then? This is the
question we have posed to some of the most senior women in the Public
Sector. These inspirational senior executive women will reflect on their
career journeys – the challenges they have faced, the opportunities they
have seized and the lessons they have learnt, to impart advice to women
aspiring to achieve professional and personal success.
8.30 - 8.55
Registration and Morning Coffee
8.55 - 9.00
Official Welcome and Opening Remarks from
the Chair
9.00 - 9.40
OPENING KEYNOTE CASE STUDY
“Know your priorities and manage them well.
Being focused is the key”
Having a diverse career and vast experience of leading
across banking, financial, transport and infrastructure
industries, Helen knows how important it is to be focused
on what you do. Setting your priorities and goals right
is the first step to executing them with success. In this
session, she will share key lessons from an array of
leadership roles throughout her career, focusing on:
• Her personal leadership journey and lessons learnt
• Tips to setting priorities and maintaining a strong
focus on what you do
• Managing resources in a time-poor and fast-paced
public sector environment
Helen Gluer Chief Executive Officer
Queensland Rail
9.40 - 9.50
Questions and Discussion
9.50 - 10.30 CASE STUDY
“Leadership personal training - If you put the
time in, you’ll reap the benefits”
Brenda believes leadership follows the same pattern as
a personal training (PT) session – if you put in the work,
you will be the leader you aspire to be. Of course it can
be tough, but becoming a good leader is not a sprint.
Leadership skills don’t just materialise overnight with
a promotion or a new opportunity – they take time to
develop. You can ‘train’ to be a great leader – you do
have to put in the time, invest in yourself and commit to it,
but the journey can be fantastic. Brenda will draw on her
years of experience as a transformational leader to explore
how you can become “leadership fit”. Discover:
• Vary your routine – Accept challenges, resist getting
comfortable
• Stretch yourself – Embrace opportunities, keep learning
• Lead from the front – Have a go, be authentic, don’t be
afraid of being different
Brenda Parker Deputy Director-General Business &
Corporate Partnerships
Department of Natural Resources and Mines &
Department of Energy and Water Supply QLD
10.30 - 10.40 Questions and Discussion
10.40 - 10.55 Morning Tea
10.55 - 11.35 CASE STUDY
“Remain resilient in the midst of uncertainties
and change”
Leaders face many unprecedented challenges in today’s
Rachael Rangihaeata Information Commissioner
Office of the Information Commissioner QLD
11.35 - 11.45 Questions and Discussion
11.45 - 12.00 KEYNOTE COMMENTARY
Women as leaders in Public Sector
Hon Shannon Fentiman currently sits as the Minister
for Communities, Women and Youth, Minister for Child
Safety and Minister for Multicultural Affairs. She will share
her thoughts on women as public service leaders in this
keynote session.
Hon Shannon Fentiman Minister for Communities,
Women and Youth, Minister for Child Safety and
Minister for Multicultural Affairs
12.00 - 12.15Questions and Discussion
12.15 - 1.15 Networking Lunch
1.15 - 2.15
INTERACTIVE PANEL DISCUSSION
Driving change as a leader in the Public Sector
Government departments and organisations are
constantly going through various changes or transitions at
different levels. While leaders understand that it is critical
to effectively drive transformation and change in order
to achieve organisational success, the challenge is often
gaining support and stakeholder buy-in to work towards a
common goal. This panel will explore key tips for women
to be change leaders in the Public Sector and strategies
to overcome these barriers and facilitate a smooth
transition. Discuss:
• Understanding the common factors underlying
resistance to change
• Key actionable steps to facilitate your team through
transitions
• Providing a positive outlook and outcome for your team
to follow through
• Establishing a shared vision and and building ownership
for change outcomes
Panellists Include:
Jane McDonald Acting Assistant Director-General
Procurement Transformation
Department of Housing and Public Works QLD
Jill Simpson Deputy Commissioner QLD
Department of Veterans’ Affairs
Bernadette Ditchfield Executive Director Lands
and Mines Policy
Department of Natural Resources and Mines
QLD
Dr Lesley van Schoubroeck Queensland Mental
Health Commissioner
Queensland Mental Health Commission
Deanne Hawkswood Chief Procurement Officer
Department of Transport and Main Roads QLD
PLUS TWO WORKSHOPS!
VALUE PLUS DISCOUNT
Plus Two Separately Bookable Full-Day
Workshops on 7 & 10 September 2015
Receive up to $400 off registration if
you register and pay by 15 June 2015
Sharpening Key Skills
2.15 - 2.55
CASE STUDY
“Process is just as important as the outcome.
Never discount your past experiences”
In the dynamic public service, leaders are traditionally
evaluated based on positive or negative outcomes.
However, without proper processes in place, the desired
results cannot be achieved. Instead of focusing solely
on outcomes, working and improving on the critical
processes to achieve both short and long term goals will
ultimately set you on the winning path. Reflecting on her
career, Kate will share how her past experiences are her
greatest assets in building her character and preparing
her for leadership success. She will focus on:
• Reflecting on lessons learnt and how to apply them in
your next venture
• Nothing is lost – Every experience is valuable
• Enjoying the process of growth and giving yourself due
credit
Day Two 9 September 2015
8.30 - 8.55
8.55 - 9.00
9.00 - 9.30
Leadership requires on-going personal and professional
growth. Only by taking risks and stepping out beyond your
comfort zone will you be able to test out your strengths and
discover hidden talents. However, the greatest barrier to this
is the fear of failure and lack of self-belief. In this session,
Deb will reflect on her career progression as a leader and
demonstrates how having the courage to take risks can be
the key to a rewarding leadership journey. Discuss:
• Gaining the strength and support to be bold
• Being unafraid of failure – How you can overcome your
fears
• Learning and re-learning as you progress in leadership
Kate Bradley Executive Director, Legal Division
Queensland Police Service
2.55 - 3.05
Questions and Discussion
3.05 - 3.20
Afternoon Tea
3.20 - 4.00
EXPERT COMMENTARY
Essential leadership skills to thrive in times of
complexity and ambiguity
Strategic leadership is not acquired in one day, but
requires tenacity and patience in building skills and
capabilities. Particularly with complex transformation
underway, it is crucial for Public Sector leaders to be agile
and adaptive in order to continue to thrive and deliver
excellence. In this session, Amy will help you discover
and hone the must-have leadership skills, focusing on:
• Who do need to be as a leader during complex times?
• How do we support others and ourselves in uncertain
times without knowing the outcome?
• What are the key habits that you can develop to
support current and emerging female leaders in the
Public Sector?
Amy Jackson Executive Coach
Amy Jackson - Nurturing Confidence
4.00 - 4.10
Questions and Discussion
4.20
Concluding Remarks from the Chair
NETWORKING RECEPTION
4.20 - 5.20
Morning Coffee
Opening Remarks from the Chair
OPENING KEYNOTE CASE STUDY
“Have courage and be bold to step into new
ventures”
Deb Frecklington MP Shadow Minister for
Agriculture, Fisheries and Forestry, Member
for Nanango
9.30 - 9.45
Questions and Discussion
9.45 - 10.25 CASE STUDY
“Persevere, have patience and be generous
with your spirit, knowledge and experience”
Career advancement is not always linear. Believing in yourself
and your abilities and being willing to take on new challenges
will assist in developing diverse skills and enhancing your
leadership experiences. Drawing on her extensive experience
in the Public Sector Katie will discuss her values-based
approach to leadership that emphasises professional
development through empowerment, accountability and
recognition. In this session, she will encourage you to:
• Develop and broaden your skill-sets
• Believe in yourself, take responsibility, be willing to take
calculated risks and acknowledge failure
• Nurture your relationships – Value, support and
recognise your team
• Lead by example to motivate – Drive and maintain a
high-performing team
• Be prepared for the difficult conversations – and prepared
to give and receive positive and constructive feedback
Katie Holm Assistant Deputy Commissioner,
Workforce Policy and Legal
QLD Public Service Commission
10.25 - 10.35 Questions and Discussion
10.35 - 10.50 Morning Tea
10.50 - 11.30 CASE STUDY
“Continuously build your credibility and influence”
Make the most of your Liquid Learning experience, join us to
network over complimentary canapés and drinks
Follow this event on Twitter using the event hashtag
#QWL15 and @LiquidLearning for daily industry
updates!
Enhancing your credibility and sphere of influence is
pivotal for effective leadership. While some leaders seem
to have more charisma than others, credibility is built by
acquiring strong expertise and establishing trust. Having
led large teams as a senior female leader within in the
male-dominant Fire and Emergency Services and Police
Services, Commissioner Carroll understands the key
ingredients to building credibility in order to continuously
advance in your career. In this session, she will share:
• Building your personal brand as a professional leader in
the Public Sector
• Communicating honestly and inviting others to do so
• Leveraging common grounds to persuade and influence
positively
SUPER SAVER DISCOUNT
EARLY BIRD DISCOUNT
Receive up to $300 off registration if
you register and pay by 13 July 2015
Receive up to $150 off registration if
you register and pay by 10 August 2015
s and Capabilities to Lead in the Complex Public Sector Environment
Samantha Freebairn Squadron Leader
Royal Australian Air Force
Katarina Carroll Acting Commissioner
QLD Fire and Emergency Services
11.30 - 11.40 Questions and Discussion
3.10 - 3.20
11.40 - 12.40 INTERACTIVE PANEL DISCUSSION
3.20 - 3.35
Making an impact as a supportive leader
A positive and supportive workplace has direct impact
on increased employee performance. Within the Public
Sector context, leaders play an important role not just in
developing an empowering organisation culture, but also
building a pipeline of future female leaders. Drawing on their
leadership experience, this panel will discuss practical ways
of building a strong and supportive culture, examine:
• What does a supportive workplace culture look like?
• Leadership styles that reinforce a positive culture
• The importance of networks and mentors – Women supporting other women in leadership advancement
Panellists Include:
Natalie Wilde General Manager Government Land
and Asset Management
Department of State Development QLD
Joanne Casburn Assistant Commissioner
Australian Taxation Office
Dee Taylor-Dutton Assistant Commissioner
Gold Coast Local Ambulance Service Network,
Queensland Ambulance Service
Kathleen Florian Executive Director, Crime
Crime and Corruption Commission QLD
3.35 - 4.00
Questions and Discussion
Afternoon Tea
INTERACTIVE ROUNDTABLE
Reflections and future directions for women’s
leadership in the Public Sector
The Public Sector is continuing to recognise the importance
of supporting women in their leadership endeavours and
organisations are slowly working towards removing traditional
barriers that prevent women from accessing and acquiring
leadership positions. In this closing session we will explore the
future of Women’s Leadership in the Public Sector, and what
needs to happen to ensure improved gender representation at
all levels. Discuss:
• How can organisations and managers continue to remove barriers preventing women from seeking and / or acquiring
senior leadership positions?
• How can women themselves ensure they are able to advance to senior leadership?
• Sharing personal experiences with regard to leadership and advancement programs
• Consider strategies for executive leadership transition
Jacqueline Nagle Change Consultant
Pitch Artisans
4.00
Concluding Remarks from the Chair
and Summit Close
12.40 - 1.40 Networking Lunch
1.40 - 2.20
CASE STUDY
“Achieving work-life balance and beyond – Why I
have chosen this path”
For many female leaders, the picture that comes to mind
at the mention of ‘work-life balance’ is juggling between
different responsibilities and commitments revolving around
career and family. For Michelle, there is more to this equation.
In addition to the demands of being a mother of three and an
executive juggling international travel and timezones, she is
on the board of a major national arts organisation, is studying
for her Masters and trying to restore a heritage property
500km away. In this session, Michelle will share her insight,
rationale and passion for work, life and beyond. Explore:
• Choice, balance or sacrifice?
• Continuous learning and why it is an important part of life
• Life beyond work and family
Michelle Wade General Manager, International Operations
Trade and Investment Queensland
2.20 - 2.30
2.30 - 3.10
Questions and Discussion
CASE STUDY
“Seizing opportunities for career development”
Women make up a significant part of the Public Sector
workforce; however, a large number of female talent still
faces various challenges and barriers to advance into senior
leadership positions. Many others typically fall out of the
workforce over family commitments and responsibilities.
Squadron Leader Samantha Freebairn, a C-17A
Globemaster II pilot, takes a different path. She is the RAAF’s
first female pilot to return to operational flying after maternity
leave, and has since implemented the Graduate Pilot
Scheme (GPS) in an effort to recruit and retain more women
in the Air Force. In this session, she will advise on how to
recognise opportunities and thrive as a leader. Explore:
• Reviving your dreams and don’t stop pursuing them
• Important skills for thriving in non-traditional roles
• Challenges of work-life balance and practical ways to overcome them
Phone: +61 2 8239 9700
Fax: +61 2 8239 9777
www.liquidlearning.com.au
ABOUT THE EVENT
The Queensland Government has made progress in improving workforce
diversity in recent years years, with women accounting for about two-thirds
of the workforce. However despite the numbers, women are still significantly
under-represented in senior leadership positions – only approximately 30%
occupy executive level roles. The concept of gender equality is one that can
be achieved; however there are a number of obstacles at both an individual
and organisational level that must first be surmounted.
Recognising the significant value that a diverse workforce contributes to
public service excellence, the Queensland Government has implemented
various measures to reduce barriers and eliminate gender gaps. On a
personal and professional level, women themselves also need to hone critical
skills, demonstrate their knowledge and capabilities, and position themselves
to seize career opportunities to step up into leadership roles.
The Queensland Public Sector Women in Leadership Summit 2015 will
offer an outstanding speaker faculty, sharing their insights and experiences
in order to address the challenges faced by women wishing to advance their
career within the Public Sector. It also presents practical strategies for how
organisations and individuals themselves can navigate these obstacles in
order to promote and support women in senior leadership role.
WHO WILL ATTEND
Aspiring, emerging and existing female leaders in the Queensland Public
Sector, including:
•
•
•
•
•
•
•
Director-Generals
Chief Executives
Deputy / Assistant DirectorGenerals
Executive Directors
General / Group Managers
Directors
Senior Managers / Division /
Line Managers
•
•
•
•
•
Branch / Section Managers
Human Resources / Talent
Management / Talent
Acquisition Leaders
Leadership Development
Diversity
Programs Trainers / Executive
Coaches
Post-Summit Workshop
10 September 2015
9.00 - 4.30
Transformational leadership: Driving change and managing transitions as a female leader in the Public Sector
It is imperative for the Public Sector to adapt policy-making processes and business practices in line with changing socio-economic and
environmental factors. Within this context, leaders must rapidly align themselves with these changes as well as building capabilities to drive
the transformation agenda across their team and organisation.
This workshop aims to fast-track the acquisition of skills for emerging and existing leaders in their role of change agents who facilitate and
implement transformation within the organisation. Delegates will gain insights and practical strategies to overcome common challenges and
obstacles to change, focusing on:
• What does it mean to be a change leader and how is this associated with creating and sustaining a momentum for change?
• Building capabilities and skills as a transformational leader
• Exploring the key opportunities and challenges in leading organisational change, transition and transformation
• Engaging with stakeholders and providing a clear vision and direction for others to follow
• Dealing with resistance to change – Understanding human factors and how to leverage team dynamics to drive change agendas effectively
• Sustaining high performance team and positive change outcomes
Expert Facilitator:
Dr Brenda Jamnik
Organisational Development Consultant
Organisational Change and Development
Brenda’s experience encompasses working with leading national and international companies and government organisations in building and
strengthening their human, systems and relationship capabilities as well and intellectual capital through cultural and organisational change
and relationship development.
As Leadership Architect and Change Leader on major infrastructure projects she has been instrumental in facilitating and building high
performance teams to reach critical milestones. Queensland Projects that have benefited from Brenda’s experience include Western
Corridor Recycled Water Programme; Wyralong Dam; the GAP 50 Rail Project, Pacific Motorway upgrade; Cooroy to Curra Highway
realignment and multiple projects at the Sunshine Coast Airport.
Brenda is energetic and focused when presenting to groups where she leads participants to achieve practical outcomes.
WORKSHOP SCHEDULE
•
8.30 - 9.00
•
11.00 - 12.30 Session Two
•
3.00 - 3.20
Afternoon Tea
•
9.00 - 10.40 Session One
Registration
•
12.30 - 1.30 Lunch
•
3.20 - 4.30
Session Four
•
10.40 - 11.00 Morning Tea
•
1.30 - 3.00
•
4.30
Close of Workshop
All WILMA Members receive 10% off the Standard Rate
Sign up today at www.wilma.net.au
VALUE PLUS DISCOUNT
Receive up to $400 off registration if
you register and pay by 15 June 2015
Session Three
Women in Leadership and Management Australasia is an online
community developed to network, discuss and share ideas with other
Women in Australasian Business Leadership and men who are wanting
to help improve the current leadership imbalance. The WILMA network
has been created as an initiative to help improve the conversation
surrounding gender equality in leadership positions across Australasia.
WILMA aims to bring you informative and insightful blog posts and the
opportunity to connect with others through the online forum.
!
SPONSOR TODAY!
Limited sponsorship and exhibition opportunities
available. For your chance to brand yourself as a
market leader, please call: +61 2 8239 9700 or email:
[email protected]
Booking Form
Brisbane Convention and Exhibition Centre
Cnr Merivale and Glenelg Streets Brisbane 4101
Ph: +61 7 3308 3000
Queensland Public Sector
Women in Leadership
Summit 2015
7, 8, 9 & 10 September 2015
VALUE PLUS DISCOUNT SUPER SAVER DISCOUNT EARLY BIRD DISCOUNT
Receive up to $400 off registration if
you register and pay by 15 June 2015
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Receive up to $150 off registration if
you register and pay by 10 August 2015
Receive up to $300 off registration if
you register and pay by 13 July 2015
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Group Discounts Available:
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Conditions:
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discounts are not applicable to Value Plus, Super Saver and Early Bird rates. Value Plus, Super Saver and Early Bird Discounts are not
applicable to the individual Workshop. Discounts cannot be applied retrospectively and must be claimed at the time of booking. Liquid
Learning Group reserves the right to have sole discretion on an organisation’s eligibility for discounts.
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QWL0915 - I
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advise us of any substitutions as soon as possible. Alternatively, you may transfer your registration to another event run
by Liquid Learning Group Pty Ltd. A 10% service fee may apply. Should you wish to cancel your registration, please notify
us in writing as soon as possible and a credit note will be issued valid for use towards any future event held by Liquid
Learning Group Pty Ltd in the twelve months following date of issuance. Cancellation notifications received less than 14
days from the event running will receive a credit note to the value of the registration fee less a service fee of $400 plus
GST. Liquid Learning Group Pty Ltd does not provide refunds for cancellation. The prices above are based on one person
per registration. It is not possible for multiple people to attend within any day of the event on a single registration. Split
tickets, i.e. a different person attending each day of the event, can be arranged. A fee will apply. Please call us for details.
Liquid Learning Group Pty Ltd takes all care to produce high quality events that deliver as promised. All advertised
details are correct at time of publishing. However, when circumstances beyond our control prevail, we reserve the right to
change program content, facilitators or venues. We also reserve the right to cancel or reschedule events if circumstances
arise whereby performance of the event is no longer feasible, possible or legal. Liquid Learning Group Pty Ltd will not be
responsible for any loss or damage arising from any changes to or cancelling or rescheduling of an event. If an event is
cancelled or rescheduled, Liquid Learning Group Pty Ltd will make every effort to contact every registered delegate; if an
event is cancelled or you are unable to attend the rescheduled event you will be issued with a credit note valid for use
towards any future Liquid Learning Group Pty Ltd event held in the twelve months following date of issuance.
Email
:
Phone
[email protected]
)
+61 2 8239 9700
Disclaimer
Liquid Learning Group Pty Ltd has taken due care in selecting qualified professionals as its authors and course
facilitators. The information provided by course facilitators is not produced by Liquid Learning Group Pty Ltd and should
not be regarded as advice. Liquid Learning Group Pty Ltd accepts no responsibility for reliance on such information and
recommends that its clients seek further professional advice.
Privacy Statement
Liquid Learning Group Pty Ltd is committed to your privacy. All information collected on this registration will be held in
the strictest of confidence and in accordance with the Privacy Act 1988. Liquid Learning Group Pty Ltd will add your
information to a secure database. This will be used primarily to contact you for ongoing research, product development
and notice of future events and services offered by Liquid Learning Group Pty Ltd. Occasionally you may receive
information from organisations associated with Liquid Learning Group Pty Ltd. If you do not wish to receive such
information please tick this box: c
To update or have your details deleted please advise our Database team at Liquid Learning Group Pty Ltd,
Level 9, 80 Clarence Street, Sydney NSW 2000, PH: +61 2 8239 9700, FX: +61 2 8239 9777,
email: [email protected] 
© 2015 Liquid Learning Group Pty Ltd ACN 108 415 354