Peer-to-Peer Learning: The Best Method for Millennials
Peer-to-peer learning is best for millennials because:
 Collaboration: Millennials value working in groups more than previous generations.
o 78% of BT’s employees say they prefer to learn from peers.
o 70% of millennials get more excited when peers agree with decisions.
 Connection: Millennials learn best when they feel connected to the material and people.
o Peer learning increase retention rates in courses, graduation rates, and GPAs.
o Student satisfaction is higher when involved in peer learning.
Peer-to-peer learning is basically “education of young people by young people” (Shiner,
1999, p. 555), and its roots lie in the radical work of Paolo Freire to decentralize education power
structures. While used most often with K-12 students, recent research has indicated that peer
education offers many benefits among college students as well (Gomez-Chavez, 2014). These
benefits include increased retention rates in courses, higher graduation rates, higher GPAs, and
higher student satisfaction (Crisp & Cruz, 2009).
While studies of the effectiveness of peer education usually focus on traditional
institutions of education, innovative businesses are also finding that peer learning is a valuable
leadership training tool. AT&T uses leadership circles, self-organized, topic-based groups that
provide mentoring. At the British telecommunications firm BT, they offer a peer-to-peer learning
program called Dare2Share (Meister & Willyerd, 2010). Dare2Share allows employees to share
their skills, expertise, and knowledge by creating short audio and video podcasts, RSS feeds, and
discussion threads. BT says that the program came about as a result of finding that 78% of their
employees preferred to learn from their peers (Meister & Willyerd, 2010). The success of BT’s
program results from targeting the millennial population that, based on an estimate in Harvard
Business Review, makes up half the employees in the world (Meister & Willyerd, 2010). In spite
of the success of peer education and BT’s example, it remains an underutilized means of
educating and training Millennials.
M2M is the first program of its kind to model itself on cutting-edge research that
indicates peer learning is the best way of training, coaching, and educating millennials, yet nonuniversity settings almost never use this method for training millennials. The effectiveness of
peer-to-peer learning derives from the method’s reliance on experiential learning and
collaborative interactivity.
Experiential learning, according to several studies, particularly appeals to Net Generation
or millennial students (Hay, 2000; Howe & Strauss, 2000). Peer education requires participants
to interact with each other and work collaboratively, which millennials prefer (Tapscott, 1998).
That interaction produces the kind of connectivity that millennials rely upon in learning (Pinder
Grover & Groscurth, 2009). A recent study of millennials found that 70% of them are more
excited about a decision when friends agree with them as opposed to 48% of non-millennials
(US Chamber of Commerce, 2012). When millennials get reinforcement from peers, they learn
better. M2M’s unique approach to coaching millennials through peer education taps into these
research findings, but it also brings that research to the practical sphere. In small groups learners
respond to each other, themselves, and the facilitator to learn and practice specific skills. As the
peer facilitator models the skills or behaviors that are the focus of the module, the peer assessors
learn to provide feedback and see their peers model various ways of putting that feedback into
action. Research has indicated that this is an effective peer-assessment technique (Basawapatna
& Repenning, 2010; Van Zundert, Sluijsmans, & van Merrienboer, 2010).
In short, the research shows that peer education is the best method for teaching, coaching,
and training millennials, and it also proves that a successful educational model requires
innovative technologies. M2M recognizes that Millennials value education as a step toward
career success (Oblinger & Oblinger, 2005). The program offers the opportunity to allay
concerns of millennials that they lack the training or skills needed to advance in their careers. In
fact, a recent Pew study found that 46% of millennials surveyed expressed concern about lacking
training (Brack, 2012). However, current methods of providing this training do not meet the
needs or wants of millenials. M2M fills that gap and offers millennials a program they cannot
find anywhere else.
-By Amanda D. Taylor
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