Smart communication skills Management / Self development Program Overview: • This course helps delegates communicate trust and confidence as well as information. It will improve communication quality and provide tools to address the emotions as well as the logic leading to less misunderstanding and conflict, and enhances harmony. • Who should attend? All level Managers, supervisors and leaders or any staff member who has direct interaction with people. Objectives and learning areas: Some of the tools and skills the delegates will be empowered with by the end of the course are the followed: • Understand and be understood. • Communicate trust and confidence. • Identify ones own communication strengths, weaknesses and blind spots. • Gain an understanding of different thinking styles using NLP theories and how this can influence the language used and maximize the ability to relate to others. ‫مملكة البحرين‬ ‫وزارة الـعـ ـ ـ ـمــل‬ • • • • • Build rapport using body language, mirroring, voice tone, voice pace and language. Group communication to influence and maintain the group’s attention. How to pace and lead in the communication to reduce stress and achieve results. Learn to “unpack communication” and recognizing the distinctions between facts, emotions and values. Listen with your heart, hear what is not said in a addition to what have been said. Sense potential conflicts during conversation or within communication and deal with it before it get onto surface. Identify and remove barriers to communication. Duration: Two days Awarding body: Massar Training Certificate: Massar Training Certification Delivery language: Arabic / English