Student Manual 2015 - KÄinga
CAMPUS LOCATIONS AND CONTACT DETAILS PORIRUA CAMPUS DX Box: SX33459 3 Wineera Drive Porirua City 5240 New Zealand Phone +64 4 237 3100 KĀPITI CAMPUS DX Box: SX33469 Corner of Milne Drive and Kapiti Road Paraparaumu 5254 New Zealand Phone +64 4 298 0205 INDUSTRY TRAINING CENTRE DX Box: SX33470 12 Mohuia Crescent Elsdon Porirua City 5240 New Zealand Phone +64 4 238 4310 AUCKLAND CAMPUS DX Box: EX11368 Level 2 450 Queen Street Auckland 1010 New Zealand Phone +64 9 379 4666 PERFORMANCE CENTRE DX Box: SX33472 25 Vivian Street Marion Square Wellington 6141 New Zealand Phone +64 4 238 6225 WELLINGTON CAMPUS DX Box: SX33471 15 Dixon Street Te Aro Wellington 6011 Phone +64 4 237 3100 THE NEW ZEALAND FILM AND TELEVISION SCHOOL 86 Vivian Street PO Box 27044 Marion Square Wellington 6141 New Zealand Phone +64 4 939 2954 COMPUTER POWER PLUS Level 4 450 Queen Street PO Box 5873 Wellesley Street Auckland 1141 New Zealand Phone +64 9 916 6640 Wellington campus Level 12 Plimmer Tower 2–6 Gilmer Terrace Wellington 6011 New Zealand Phone +64 4 916 8050 Christchurch campus 163 Madras Street Christchurch 8011 New Zealand Phone +64 3 963 0033 1 April 2015 Whitireia Community Polytechnic is named after the Whitireia maunga (mountain) of Titahi Bay. This is the mountain that Ngāti Toa identifies with, the highest mountain in their rohe (district). This is the physical reflection of their lofty aspirations and their perception of their tribal standing and worth. Whitireia maunga does not fit into this equation. It is a relatively insignificant feature when compared with the soaring peaks of the Tararua and Rimutaka Ranges. Why then was it chosen to fit into this prominent role? Its significance lies in its function, not in its feature. In the early days the main traffic route (to and fro) to the South Island was from this coast. The nor-westerly prevailing winds would be side on, making crossing easier than coming from Wellington (Pōneke) head-on. Returning, the navigators would look for the cone-shaped knob that would rise against the blue haze of the Tararua. They would aim for this and find entry to the Porirua Harbour. Puoho Katene Kaumātua – Ngāti Toarangatira 2 April 2015 STAFF DIRECTORY To email any staff member, follow this format; [email protected] Porirua Campus - Wellington Regional Student Services and Facilities Information and Enrolment Centre Manager Barbara Bercic Ph: 237 3100 Ext. 6227 A051 Team Leader Aly Deller Ph: 237 3100 Ext: 3249 A052 Information and Enrolment Centre Officers Ph: 237 3100 0800 944 847 A052 Library - Manager Kim Baxter Ph: 237 3100 Ext: 3213 A111 Library Staff Audrey Hinder Ph: 237 3105 Direct line A110 Rachel Basher Ph: 237 3105 Direct line C004 Mary Slatter Ph: 237 3105 Direct line A110 Jo Edmonds Ph: 237 3105 Direct line A110 Chantel Simeon Ph: 237 3105 Direct line A110 Catherine Doughty Ph: 237 3105 0800 944 847 A110 Distance Librarian Poutama Academic Learning [email protected] Manager Mary Silvester Ph: 237 3103 Ext: 3721 A111 Academic Advisors Suzanne Manning Ph: 237 3103 Ext: 3721 A107 Michael Fitzsimons Ph: 237 3103 Ext: 3721 A107 Kaaryn Cater Ph: 237 3103 Ext: 3721 A115 Helen Borren Ph: 237 3103 Ext: 3721 A115 Susan Ridley Ph: 237 3103 Ext: 3721 A115 Academic Advisor (Computing) Kathy Eketone Ph: 237 3103 Ext: 3721 A115 Academic Advisor (Accessibility) Clare Hazledine Ph: 237 3103 Ext: 3749 A106 Customer Services Officer Giscarde Rousseau Ph: 237 3103 Ext: 3721 A106 Career Consultant Maria Uluilelata Ph: 237 3103 Ext: 3829 A057 Māori James Houkāmau Ph: 237 3103 021 556 361 Ext: 3784 F012 Pacific Leisha Williams Ph: 237 3103 Ext: 3766 F010 F014 Ako Ake Café F014 Ako Ake Café 3 April 2015 Youth Guarantee Fiona Wain Ph: 237 3103 Ext: 3153 [email protected] A350 Pastoral Care Coordinators - Faculty of Trades and Services Marama Phillips Ph: 237 3103 Ext: 3702 E115 Charles Aliva Ph: 237 3103 Ext: 5161 International Team [email protected] Emergency number for International students 027 286 7721 International Operations Manager Katerina Kaiwai Ph: 237 3103 Ext: 3875 A052 International Student Advisor Marlene Dempster Ph: 237 3103 Ext: 3610 A057 International Student Advisor Evelyn Ross Ph: 237 3103 Ext: 3923 A052 International Student Advisor Rose Isopo Ph: 237 3103 Ext: 4497 A052 Financial Advisor Gail Gardiner Ph: 237 3103 Ext: 3131 [email protected] A312 Health – Nurse Tracy Mitchell Ph: 237 3103 Ext: 3130 A306 Administrator Su Davies Ph: 237 3103 Ext: 3131 [email protected] A303 Counselling - Vitae www.vitae.co.nz 0508 664 981 Off site [email protected] Information and Communications Technology (ICT) - ICT Service Centre Ph: 237 3103 servicecentre@w2shared services.ac.nz ext: 3783 Child Care Centre Ph: 237-7842 Kāpiti Campus kā[email protected] Porirua Campus Senior Administrator Janis Howarth Ph: 237 3103 Ext: 3802 Library Staff Emma Addington Ph: 298 0205 Ext: 4241 Whitireia Performance Centre Secretarial-Information Administrators Chandrika Patel D307 Library [email protected] Ext 3513 Ph: 237 3103 Level 2 Ext: 6225 Media Training Centre Administration Ph: 237 3100 Wellington Cuba Street Centre Administration Ph: 237 3100 4 April 2015 Auckland Campus – Student Services and Facilities [email protected] Emergency number for International students 027 274 2423 General Manager - International Paul Maguiness Ph: 379 4666 Ext: 9680 408 Campus Manager - Administration Eugenia Hong Ph: 379 4666 Ext: 9673 206 Customer Services Manager Nancy Chen Ph: 379 4666 Ext: 9671 205 Customer Services Officers Grace Pan Ph: 379 4666 Ext: 9670 204 Rachel Vaka Ph: 379 4666 Ext: 9684 204 Faye Savelio Ph: 379 4666 Ext: 9686 204 Student Counsellor Diana Fergusson Ph: 379 4666 Ext: 9755 221 Career Link Desiree Lenton Ph: 379 4666 Ext. 9777 204 Finance Officer Vivian Kong Ph: 379 4666 Ext: 9711 207 Gabriela Nogueras Ph: 379 4666 Ext: 9608 207 Home-Stay/ Insurance/ Visa Coordinator Rossana Reyes Ph: 379 4666 Ext: 9710 204 FBIT Programme Administrator Iya Diza Ph: 379 4666 Ext: 9732 204 Jo Zhang Ph: 379 4666 Ext: 9709 204 Inyou Choi Ph: 379 4666 Ext: 9735 204 Hspt/ECE Programme Administrator Dani Sinclair Ph: 379 4666 Ext: 9602 204 Library Staff Andrew Lockett Ph: 379 4666 Ext: 9702 202 Subashini Nanthakumar Ph: 379 4666 Ext: 9703 202 Barbara Page Ph: 3794666 Ext: 9705 208 Carole DeKock Ph: 379 4666 Ext: 9704 208 Kieran Beggs Ph: 379 4666 Ext: 9753 208 David Ballard Ph: 379 4666 Ext 9687 203 Steven Zhao Ph: 379 4666 Ext 9691 203 Study Skills Centre Information and Communications Technology (ICT) - Helpdesk 5 April 2015 CONTENTS STAFF DIRECTORY .................................................................................................................................... 3 CHIEF EXECUTIVE WELCOME ..................................................................................................................... 9 PURPOSE OF STUDENT MANUAL ................................................................................................................ 9 TAIKURA ................................................................................................................................................... 9 WHITIREIA COMMITMENT TO STUDENT SUCCESS ...................................................................................... 10 TE TIRITI O WAITANGI - WHITIREIA ............................................................................................................ 12 ENROLMENT ........................................................................................................................................... 16 Change of enrolment ......................................................................................................................... 16 Withdrawals and refunds .................................................................................................................... 17 Change of address ............................................................................................................................ 19 Recognition of prior learning................................................................................................................ 19 STUDY TOOLS ......................................................................................................................................... 22 Student identification (ID) card ............................................................................................................. 22 Printing ........................................................................................................................................... 22 Use of computers ............................................................................................................................. 22 Use of electronic media ...................................................................................................................... 23 Communication (keeping in touch) ........................................................................................................ 24 Care of valuable equipment ................................................................................................................ 26 STUDENT SERVICES ................................................................................................................................ 26 Learning services ............................................................................................................................. 26 Māori ............................................................................................................................................. 27 Pacific ............................................................................................................................................ 27 Youth ............................................................................................................................................. 28 International .................................................................................................................................... 28 Accessibility..................................................................................................................................... 29 Career advice .................................................................................................................................. 29 Health and welfare ............................................................................................................................ 30 Financial services ............................................................................................................................. 31 Counselling ..................................................................................................................................... 33 Library ............................................................................................................................................ 34 Information and Communications Technology (ICT) – ICT Services ............................................................. 36 ASSESSMENT ....................................................................................................................................... 37 6 April 2015 Assessment processes ................................................................................................................. 38 Supervised assessment regulations ...................................................................................................... 39 Use of te reo Māori in assessments ...................................................................................................... 40 APA referencing ............................................................................................................................... 41 Use of Turnitin ................................................................................................................................. 41 Academic misconduct ........................................................................................................................ 41 Aegrotat.......................................................................................................................................... 42 Further assessment attempts .............................................................................................................. 43 Challenging assessment decisions ....................................................................................................... 43 Academic appeals ............................................................................................................................ 44 GRADUATION .......................................................................................................................................... 45 Graduation details ............................................................................................................................. 45 STUDENT FACILITIES ............................................................................................................................... 47 Cafeteria ......................................................................................................................................... 47 Text book and stationery sales ............................................................................................................ 47 Child care ....................................................................................................................................... 47 Parking ........................................................................................................................................... 47 Lost property ................................................................................................................................... 48 STUDENT SAFETY .................................................................................................................................... 49 Health and Safety at Whitireia - What are my responsibilities? .................................................................... 49 EVALUATION ........................................................................................................................................... 51 Student input into evaluation ............................................................................................................... 51 Employer and graduate input into evaluation........................................................................................... 51 External stakeholder input into programmes ........................................................................................... 51 CONCERNS AND COMPLAINTS .................................................................................................................. 52 Raising concerns .............................................................................................................................. 52 Student complaints process ................................................................................................................ 55 Academic concerns ........................................................................................................................... 56 Student academic concerns process ..................................................................................................... 58 Student conduct ............................................................................................................................... 59 Student conduct process .................................................................................................................... 61 Harassment ..................................................................................................................................... 62 FORMS ................................................................................................................................................... 64 Recognition of Cross Credit Application Form ......................................................................................... 64 7 April 2015 Recognition of Prior Learning (RPL) Application Form............................................................................... 66 Application to Transfer ....................................................................................................................... 68 Application to Withdraw ...................................................................................................................... 69 International Transfer and Withdrawal Form ........................................................................................... 70 Change of Details/Address ................................................................................................................. 72 Hardship Grant Application ................................................................................................................. 73 Library Distance Request Form ............................................................................................................ 77 Library Interloan Request Form............................................................................................................ 77 Student Complaint Form..................................................................................................................... 78 Application to Re-Enrol Form (Domestic Students) ................................................................................... 81 Application to Re-Enrol Form (International Students) ............................................................................... 83 APPENDIX – APA Referencing ..................................................................................................................... 84 Please Note: All text in red is information specifically for students studying at the Auckland Campus. Disclaimer The information contained in this student manual is correct at the time of printing. However information is subject to change. April 2015 Copyright © Whitireia owns copyright in this student manual. No part may be reproduced, stored in a retrieval system or offered for resale without Whitireia written permission. 8 April 2015 CHIEF EXECUTIVE WELCOME Greetings, Tēnā koutou katoa, Talofa lava, Malo e lelei, Kia Orana, Taloha ni, Fakalofa lahi atu, Bula Vinaka, Ni hao, Namaste, Konnichiwa Welcome to Whitireia Education is an important key to success in this world. I’m delighted to welcome you to Whitireia New Zealand (Whitireia). Whitireia, “the school of many faces”, is a highly successful tertiary institution reflecting the ethnic richness and values of our community. We offer a wide range of courses and programmes, including degrees, leading to many different career options. Our student success rates are among the highest in the sector. All staff are dedicated to providing you with an education that will support your chosen career and ensure you have the right skills to begin working in New Zealand. We strive to support all students and provide a range of services to ensure a safe, but interesting environment for living and learning. We look forward to supporting you along your learning journey and helping you reach your goals while studying with Whitireia. Don Campbell Chief Executive PURPOSE OF STUDENT MANUAL This Student Manual serves to provide you, the student, with information that will assist you in your learning at Whitireia. Information specifically relating to your programme is in your Programme Handbook, available from your Faculty administration office and student moodle site. Information contained in the Manual is based on approved policies and procedures in the Whitireia Quality Management System. Students can access a copy of the full policy on request. Whakataukī Te manu e kai ana i te miro – nōna te ngāhere Engari te manu e kai ana i te mātauranga – nōna te ao The one who partakes of the flora and fauna that will be their domain The one who engages in education, opportunities are boundless TAIKURA During 2014 a new quality management system is being progressively implemented. The name of the quality management system is Taikura. Taikura: • • • is the Quality Management System for institutions under the governance of the Council of WelTec and Whitireia means the heart of the tree; this being symbolic of a strong heart, enabling a tall, strong tree with good fruit; good, strong policies leading to successful students provides the foundation to guide the development and operation of the governance, academic and business policies, rules and procedures 9 April 2015 Taikura identifies the following key policy principle areas: 1. 2. 3. 4. Te Tiriti o Waitangi The Learning Environment Evaluation and Improvement Quality Management The Academic Manual within the Quality Management System contains the policies, regulations and procedures that affect students. The ones most likely of interest to you as a student are: A1-R1 Academic Statute A3 Enrolment A4 Learning and Teaching A5 Student Support A6 Results and Awards The Academic Statute provides staff, students and applicants with the regulations that apply to the way programmes are run, from enrolment to assessment to results, and graduation. The Statute is found on Moodle on the home page. WHITIREIA COMMITMENT TO STUDENT SUCCESS The vision is that students are supported to become independent learners with high levels of resiliency leading to students who become active citizens within their communities, locally, nationally and internationally. To enable your success, Whitireia centres its approach on the concept of Ako: a reciprocal relationship that is characterised by mutual respect, effort and authority. Whitireia puts student learning at the centre and through its values, standards of service and student success principles and strives to provide you with a learning journey that enables you to achieve your aspirations. Our Commitment to Learning, approved by Council for Taikura, lays out the expectations of the institution, staff and students to realise our vision. 10 April 2015 11 April 2015 TE TIRITI O WAITANGI - WHITIREIA In agreement with Te Tiriti o Waitangi, Whitireia strives to attain for Māori – as for all students – equitable participation, retention and success across all subject areas and levels of study through providing quality programmes, a quality learning environment and targeted learning support. The polytechnic aims to be a tertiary education leader in its commitment to Te Tiriti. Whitireia honours Te Tiriti o Waitangi through a continuing relationship with Ngāti Toa Rangatira and ongoing collaboration with other iwi, abides by the articles of Te Tiriti o Waitangi, and applies the principles through its operations as required by the Education Amendment Act 1990. Tangata Whenua Ko Whitireia te Maunga Ko Porirua te Moana Ko Ngāti Toa Rangatira te Mana Whenua Tihē Mauriora! Ngāti Toa Rangatira holds Mana Whenua within the Porirua region. As the recognised Treaty Partner, Ngāti Toa Rangatira works in partnership with Whitireia to implement te Tiriti o Waitangi across the polytechnic and meets the objectives and obligations outlined in the Strategic Plan and Memorandum of Understanding. The role of Ngāti Toa Rangatira is to manaaki Whitireia staff and students in providing quality tertiary education. Ngāti Toa Rangatira undertakes to promote and foster quality learning to all students, so that they can achieve their full potential; their own tino rangatiratanga. Ngāti Toa Rangatira assists on-going dialogue between Whitireia and other iwi groupings, including Te Atiawa, Ngāti Raukawa, the Wellington Tenths Trust and Ngāti Whātua, especially where Whitireia campuses are located, to enhance the Treaty partnership between Whitireia and Tangata Whenua. Iti rearea teitei Kahikatea ka tāea -The rearea (bellbird) is one of the smallest birds in the forest, yet it is capable of reaching the top of the kahikatea, the tallest tree in the forest Articles of the Treaty of Waitangi and te Tiriti o Waitangi Article One English text The Chiefs of the Confederation of the United Tribes of New Zealand and the separate and independent Chiefs who have not become members of the Confederation cede to Her Majesty the Queen of England absolutely and without reservation all the rights and powers of Sovereignty which the said Confederation or Individual Chiefs respectively exercise or possess, or may be supposed to exercise or to possess, over their respective Territories as the sole sovereigns thereof. Māori text Ko ngā Rangatira o te wakaminenga me ngā Rangatira katoa hoki kīhai i uru ki taua wakaminenga ka tuku rawa atu ki te Kuini o Ingārani ake tonu atu te Kāwanatanga katoa o ō rātou wenua. Translation of Māori text The Chiefs of the Confederation and all the Chiefs who have not joined that Confederation give absolutely to the Queen of England forever the complete government over their land. Translation by Professor Sir Hugh Kawharu www.treatyofwaitangi.govt.nz Article Two English text Her Majesty the Queen of England confirms and guarantees to the Chiefs and Tribes of New Zealand and to the respective families and individuals thereof the full exclusive and undisturbed possession of their Lands and Estates Forests Fisheries and other properties which they may collectively or individually possess so long as it is their wish and desire to retain the same in their possession; but the Chiefs of the United Tribes and the individual Chiefs yield to Her Majesty the exclusive right of Preemption over such lands as the proprietors thereof may be disposed to alienate at such prices as may be agreed upon between the respective Proprietors and persons appointed by Her Majesty to treat with them in that behalf. Māori text Ko te Kuini o Ingārani ka wakarite ka wakaae ki ngā Rangitira ki ngā hapū - ki ngā tangata katoa o Nu Tirani te tino rangatiratanga o ō rātou wenua o rātou kāinga me o rātou taonga katoa. Otiia ko ngā Rangatira o te wakaminenga me ngā Rangatira katoa atu ka tuku ki te Kuini te hokonga o era wāhi wenua e pai ai te tangata nōna te Wenua - ki te ritenga o te utu e wakaritea ai e rātou ko te kai hoko e meatia nei e te Kuini hei kai hoko mōna. Translation of Māori text The Queen of England agrees to protect the chiefs, the subtribes and all the people of New Zealand in the unqualified exercise of their chieftainship over their lands, villages and all their treasures. But on the other hand the Chiefs of the Confederation and all the Chiefs will sell land to the Queen at a price agreed to by the person owning it and by the person buying it (the latter being) appointed by the Queen as her purchase agent. Article Three English text Māori text Translation of Māori text In consideration thereof Her Majesty the Queen of England extends to the Natives of New Zealand Her royal protection and imparts to them all the Rights and Privileges of British Subjects. Hei wakaritenga mai hoki tēnei mo te wakaaetanga ki te Kāwanatanga o te Kuini - Ka tiakina e te Kuini o Ingārani ngā tangata Māori katoa o Nu Tirani ka tukua ki a rātou ngā tikanga katoa rite tahi ki ana mea ki ngā tangata o Ingārani. For this agreed arrangement therefore concerning the Government of the Queen, the Queen of England will protect all the ordinary people of New Zealand and will give them the same rights and duties of citizenship as the people of England. Crown Principles of the Treaty of Waitangi In 1988 the Crown published the following principles. It indicated the basis on which all Crown agents would act in relation to the Treaty partnership. They are: 1. The Principle of Government – The Kāwanatanga Principle 2. The Principle of Self-Management – The Rangatiratanga Principle 3. The Principle of Equality 4. The Principle of Reasonable Cooperation 5. The Principle of Redress All of these principles align with articles in te Tiriti o Waitangi/the Treaty of Waitangi. The leading principles aligned to each article are as follows. 13 April 2015 Alignment of Principles and Articles Article One Leading Principle: The Kāwanatanga Principle Consistent with te Tiriti o Waitangi/the Treaty of Waitangi Articles and Principles and in order to give practical effect to its Treaty obligations, the Council or any member of Whitireia acting under delegated authority shall take into account Article One in relation to: • working in partnership with tangata whenua, Māori staff, students and the community • modelling appropriate behaviour and providing support for te Tiriti policy, procedures and guidelines • maintaining proper standards of integrity and conduct for Whitireia staff and students • managing staff performance reviews and promotions so as to reflect commitment to the Treaty of Waitangi • the development and redevelopment of Whitireia policies and procedures, maintaining consistency and reflecting the polytechnic’s commitment to the Treaty partnership • ensuring Whitireia has the data collection management and reporting systems to provide high quality support for decision-making and accountability purposes, particularly in regard to: • student recruitment and retention • Tiriti o Waitangi/Treaty of Waitangi objectives • equity of educational & employment issues • the restructuring of programmes or changes in responsibility for programmes • approving the Whitireia Mission, Purpose, Values and Strategic Plan • managing Whitireia in accordance with its Strategic Plan, Investment Plan and related planning documents and reviewing those documents at agreed intervals • the composition of Council, Academic Board and its sub-committees, senior management and advisory committees, ensuring representation by both Treaty partners Article Two Leading Principle: The Rangatiratanga Principle Consistent with te Tiriti o Waitangi/the Treaty of Waitangi Articles and Principles and in order to give practical effect to its Treaty obligations, the Council or any member of Whitireia acting under delegated authority shall take into account Article Two in relation to: • applying ceremonial and tikanga matters as appropriate • creating an environment that reflects the partnership relationship and promotes and encourages the use of te reo Māori • developing and redeveloping courses, programmes and qualifications to include the local context of te Tiriti o Waitangi and the experience of the Mana Whenua • promoting research, teaching and scholarship in Māori language, tikanga and history Article Three Leading Principle: The Principle of Equality Consistent with te Tiriti o Waitangi/the Treaty of Waitangi Articles and Principles and in order to give practical effect to its Treaty obligations, the Council or any member of Whitireia acting under delegated authority shall take into account Article Three in relation to: • encouraging the access, participation and success of Māori students and staff at Whitireia • providing educational experiences to all regarding te Tiriti o Waitangi/the Treaty of Waitangi 14 April 2015 • achieving student enrolment, completion and success rates proportional to the wider community • employing qualified staff at all levels of Whitireia, proportional to the student population and the wider community • investing in student services to enhance student recruitment, retention, achievement, progression and welfare • investing in appropriate staff training and development regarding te Tiriti o Waitangi/the Treaty of Waitangi • ensuring Whitireia has in place effective formal mechanisms for the development, maintenance and review of relationships with tangata whenua 15 April 2015 ENROLMENT Information and Enrolment Centre provides information and advice about programmes of study, scholarships and career pathways. They are also responsible for enrolments for domestic students for and issuing ID cards. The International Enrolments team provides information and advice for international students. Please refer to the Enrolment section in the Academic Statute, found on the home page in Moodle. Change of enrolment Domestic students Enrolled students may change their enrolment within the first four weeks of a full-year programme (or two weeks of an 18-week programme or one week of a 12-week programme). For example, students may: • add more courses to a programme of study • transfer from one course or programme to another • withdraw from some or all courses Enrolled students may formally withdraw before the programme starts or within the contract withdrawal period. These students may apply for a full or partial refund of tuition fees. If students wish to make any change to their timetable, courses or programme as detailed in their enrolment, they should consult their Programme Manager. They should then complete the Domestic Transfer and Withdrawal Form, located at the end of this manual and also from the Faculty or IEC. The student should then submit the completed form to their Faculty. If approval is given, the Faculty Dean will advise the IEC so student records can be updated. If students are receiving a student loan or allowance, they need to be aware that any changes they make may impact on their entitlements. Students must notify Studylink of any changes to their enrolment. International students It is very important that students formally advise Whitireia of any change to their enrolment. Enrolments may be changed within the first two weeks of study. Subject to visa conditions, students may: • add more courses to a programme of study • transfer from one course or programme to another • withdraw from some or all courses If students wish to make any change to their timetable, courses or programme as detailed in their enrolment, they should consult their Programme Manager. They should then complete the International Transfer and Withdrawal Form located at the end of this manual and also from the Faculty and the International Enrolments team; submit the completed form to their Faculty. Students who wish to defer their programme to the following semester/trimester must notify the International Enrolments team up to two weeks before their programme starts. If approval is given, the Faculty Dean will advise the International Enrolments team so that student records and the Offer of Place study contract can be updated. Late changes of enrolment After the contract withdrawal period, some changes of enrolment are still possible until 75% of the course has elapsed. 16 April 2015 Students who withdraw after the contract withdrawal period are not generally entitled to a refund of tuition fees. However, a partial refund may be granted on compassionate grounds at the discretion of the Faculty Dean. Alternatively such students may be granted a fees waiver if they re-enrol to repeat the course. If students leave after the first four weeks without formally withdrawing, their enrolment will continue and they will receive a fail grade as a final result. Continued non-attendance or contact with the tutor may result in the Dean authorising ending a student’s enrolment. They will also be liable for any unpaid tuition fees. Students may occasionally transfer from one course to another after the change of enrolment period. Faculties may approve a transfer provided students have reasonable time to complete their changed course/s. Ending an enrolment A student enrolment ends when the final date of the course enrolment period is reached. After the end date of a course, students are not entitled to a student loan or allowance, and should re-enrol for the next enrolment period in order to continue studying with the polytechnic. Withdrawals and refunds Domestic students Withdrawal Students may withdraw from some or all of their courses, so long as no more than 75% of the course has elapsed. When students formally withdraw in writing, as outlined below, their academic record will show that they withdrew rather than failed the course/s concerned (some programme regulations state that withdrawals are recorded as a fail grade). To withdraw from a programme or courses, students must complete a Domestic Transfer and Withdrawal Form, located at the end of this manual and also from the Faculty and the IEC; submit the completed form to the Faculty. If students are off-campus, they may withdraw in writing by sending a letter to the Faculty or the IEC. If students withdraw from all their courses, they must also return their ID card. If students withdraw in writing within the dates outlined below, they may be entitled to a full or partial refund of fees. After the contract withdrawal period, students are not generally entitled to a refund of fees paid and they remain liable for any unpaid fees. Refund Full-time full-year programme enrolments • A full refund of the tuition fee will be made if students submit a completed withdrawal form within two weeks of the start of the programme • A refund of 80% of the tuition fee will be made if formal withdrawal occurs between two and four weeks of the start of the programme Full-time programme enrolments for one semester or less • 18-week programmes – a refund of the tuition fee will only be made if formal withdrawal occurs within two weeks of the commencement of the programme • 12-week programmes – a refund of the tuition fee will only be made if formal withdrawal occurs within one week of the commencement of the programme Refunds for other fee components will have an administration fee charged and will be as follows: • course expenses – at discretion of the Faculty Dean • administration fee and ID card charge – no refund • student health refund – 50% 17 April 2015 In exceptionable circumstances, students may apply for a refund or credit for fees paid or a waiver of unpaid fees after the contract withdrawal period. For example, a student may apply for a refund of fees because of prolonged illness or unexpected personal problems beyond their control preventing them from completing their studies. In such cases, students should apply for a refund in writing, with a full written explanation and any supporting documentation such as a medical certificate. The letter should be sent to the Faculty Dean. A Deputy Chief Executive must approve the refund, credit or waiver of fees. Whitireia reserves the right to cancel or postpone any courses and/or programme and shall not be liable for any claim other than the proportion of course/programme fee which the cancelled portion bears. Courses and programmes may be dependent upon the number of enrolments and/or funding. If a course or programme is cancelled, a full refund of fees paid will be made. International students Withdrawal Students may withdraw from some or all of their courses and from a programme at any time up to 75% of the course having elapsed. When students formally withdraw in writing, as outlined below, their academic record will show that they withdrew rather than failed the course/s concerned. To withdraw from a programme or courses, students must complete an International Transfer and Withdrawal Form, located at the back of this manual under Forms or from the Faculty and the International Enrolments team, and submit the completed form to the Faculty. If students are off-campus, they may withdraw in writing by sending a letter to the Faculty or the International Enrolments team. If students withdraw from all their courses, they must also return their ID card. If students withdraw in writing within the dates outlined below, they may be entitled to a full or partial refund of fees. Refund entitlements are to be calculated and communicated to the student by the International Enrolments team. After the contract withdrawal period, students are not generally entitled to a refund of fees paid and they remain liable for any unpaid fees. Refunds All applications for refunds must be on the International Transfer and Withdrawal Form, obtainable from the Faculty of the International Enrolments team. Supporting information must be submitted in writing. Refunds will be given to Whitireia students who are declined for Immigration reasons as follows: • If Immigration New Zealand refuses to grant an initial visa for study in New Zealand, ninety five percent of the tuition fees will be returned to the origin of payment. • If Immigration New Zealand refuses to grant a student visa to a student transferring from another institution in New Zealand, seventy five percent of the tuition fees will be returned to the origin of payment. • If Immigration New Zealand refuses to grant a student visa to a current student of Whitireia in the normal process of an Immigration application, refunds apply as below. Within two weeks of the programme commencing: • If a student wishes to withdraw and/or does not attend the start of the programme and gives notice to the International Enrolments team up to two weeks after the programme starts, fifty percent of fees will be refunded. No refund will be given after classes have been operating for two weeks. • If a WNZL student wishes to withdraw and/or does not attend the start of the programme and gives notice to the International Enrolments team up to two weeks after the programme starts, seventy five percent of fees will be refunded. NO refund will be given after classes have been operating for two weeks. If a student wishes to transfer to another institution, seventy-five percent of fees will be paid directly to that institution. Notice must be received by the International Enrolments team up to two weeks before the student’s 18 April 2015 programme starts. An unconditional Offer of Place from the other institution will be required for the transfer of funds to be arranged. If a student undertaking English has extra weeks of pre-paid study, they cannot be refunded but can be credited to another programme at Whitireia. If a student undertaking English reaches the IELTS level required for degree study and wishes to transfer to another institution, the remaining portion of the fees (with 30% administration charge deducted) will be paid directly to that institution. An unconditional Offer of Place will be required for this transfer to be arranged. If a student taking a semester-based course gains New Zealand Permanent Residency, they will not receive a refund of fees for the semester in which Permanent Residency is granted. However, in following semesters they will be treated as a New Zealand Permanent Resident and refunded any international fees paid for those semesters. Exceptional circumstances of a compassionate nature, as approved by Whitireia, may necessitate a student’s withdrawal from a programme. In these circumstances, the amount of fees refunded will be at the discretion of Whitireia. Supporting information must be supplied in writing. Students who receive a deferment are not subsequently entitled to apply for a refund. Refunds are paid in New Zealand dollars or a nominated currency by cheque or bank draft sent to the applicant’s registered address (in country of origin) or another institution. Under special circumstances, the refund can be paid directly into a nominated bank account. All refunds incur a bank/administration charge. Whitireia reserves the right to cancel or postpone any courses and/or programmes and will not be liable for any claim other than the proportion of course/programme fee which the cancelled portion bears. Courses and programmes may be dependent upon the number of enrolments and/or funding. If Whitireia is unable to proceed with a course or programme offered to a student, the tuition fee is refunded in full. Change of address Any change in a student’s home or term time address or in employment must be notified to their Faculty Dean, Programme Manager or tutor, who forwards the information to the Information and Enrolment Centre Manager or Customer Services Manager. Refer to the end of this manual to complete the Change of address forms. Recognition of prior learning Whitireia provides an opportunity for students to apply for recognition of prior learning and for cross credit into the programme in which they are enrolled. Faculty staff are available to assist students with this process. What is recognition of prior learning (RPL)? RPL (stated as credit recognition in the Academic Statute) recognises what students may have already learned from life experiences, from work experiences and from any training courses provided at work, and assesses it against the learning involved in a Whitireia programme. If students have learned at work or elsewhere is relevant to the programme, they may not have to complete some courses (or modules or papers) or unit standards – they can get RPL for them. Recognition is given for: • skills and knowledge (not just years of experience) 19 April 2015 • learning that is at the tertiary level • learning that has a balance between theory and practical application, when that is appropriate to the subject What is cross credit? Students can apply for cross credit for courses or unit standards within their proposed programme of study, if they already have equivalent courses from another qualification – either at Whitireia or at another tertiary education organisation. A minimum of eighty percent of the learning outcomes of a course must be covered before a cross credit is approved. For the cross credit of a unit standard, there must be evidence that all performance criteria have been met. What is the difference between RPL and cross crediting? Cross crediting is used when a student has part of a formal qualification recorded in an academic transcript. RPL is used when their learning has been informal or not assessed. Students may be able to achieve both forms of credit towards a Whitireia programme. What is credit transfer? Credit transfer is used to transfer credits to a student’s record in a Whitireia programme when they have completed the identical course or unit standard at another tertiary education organisation. There is no charge for credit transfer. What limits are there? RPL and cross credit at Whitireia apply only to the courses or unit standards taught and assessed at the polytechnic. A maximum of two thirds of a Whitireia programme may be credited by RPL and/or cross credit. Whitireia recognises students’ prior learning where it is shown that their work or career experience is directly relevant to specific courses or unit standards within their proposed programme of study. The results for courses credited by RPL/cross credit will appear as RP or CC in transcripts. How does a student apply for RPL or cross credit? Application The application must be in writing using the appropriate form, Recognition of Prior Learning Application Form or Recognition of Cross Credit Application Form. These forms are located at the back of this manual and on the Whitireia website. Click on the link for more information; http://www.whitireia.ac.nz/enrolment/Pages/PriorLearning.aspx The application should be discussed with a tutor during the initial admission interview or enrolment enquiry and should be completed prior to enrolment whenever possible. The Tutor or Programme Manager will supply the student with the learning outcomes of the courses or unit standards being applied for. If a student decides to apply for RPL/CC, they need to go to the cashier and pay the application fee; then present the receipt and application form to the faculty office. Applications must be received by the Programme Manager within four weeks of the commencement of their programme of study. Ideally they should be received before the programme starts. Students should enrol in the full programme pending a decision on the application and an adjustment can be made as necessary. If students apply early for RPL/CC, they may receive a decision before their enrolment needs to be finalised. RPL/CC and full-time status 20 April 2015 Students need to check the full-time student status for remaining studies after RPL is achieved. RPL can affect their eligibility for loans and allowances (domestic students) and immigration requirements (international students). Evidence to support RPL application A portfolio of evidence must be submitted for RPL. Its preparation is the students responsibility, but they will be assigned a tutor to provide support if required. Examples of evidence include samples of work, testimonials, records of work and reflective journals. The evidence must align with the learning outcomes of the course that relates to the RPL application. An interview can also be used to explore what has been provided in a portfolio. Evidence to support cross credit application • Academic transcript from the tertiary education organisation showing a student’s results in the course referred to in their cross credit application • Course outline (in English; if translated from another language, must be a certified translation) showing the learning outcomes, content and assessments undertaken in that course How is the decision made and approved? Treatment of RPL evidence If the evidence submitted for RPL assessment is suitable for part of a course only, the following applies: If the evidence is equivalent to eighty percent or more of the course, a recommendation may be made to approve the application. In some instances, an assessment may be set to complete the missing learning outcome/s, with a recommendation to grant RPL once the work is completed satisfactorily by a set deadline. If the evidence is equivalent to less than eighty percent of a course, then the recommendation will be to deny RPL. Students will have to enrol in the course, but will be advised that the partial evidence may be submitted to fulfil part of the assessment requirements within the course. Please note: This does not apply to unit standards where all the performance criteria must be achieved. Assessment and evidence validation for RPL/cross credit The staff member allocated to the application considers the evidence and makes a recommendation to grant or deny credit. Further evidence may be requested. The decision is moderated by another staff member. The recommendation is presented to the Faculty Board of Studies or its Assessment Committee for consideration. Approval RPL/CC is accepted by a final ruling from the Faculty Board of Studies. The Board of Studies can amend the recommendations made by staff presenting RPL/CC applications and can ask for further evidence to be presented. What happens next? Applicants will receive a letter with the decision made by the Board of Studies. If the student is granted RPL, the additional cost will be fifteen percent of each course approved and they will receive an invoice for this fee. If the student is granted cross credit, there will be an additional cost of ten percent of each course approved and they will receive an invoice for this fee. When the fee has been paid, their academic record will be updated to show the RPL or CC result against the named courses. No grade is recorded. 21 April 2015 STUDY TOOLS There are a number of tools students will need to use in order to access services at Whitireia. Once students learn how to use these tools, they will be better equipped to succeed in their studies. Student identification (ID) card Identification (ID) cards are available after an enrolment is processed and are issued by the IEC. This card is valid for the year in which it is issued and has the student’s name, programme, identification number and photograph on it. The card is non-transferable and remains the property of Whitireia. It should be carried at all times on campus and be presented to Whitireia staff upon request. Misuse of a student card will be subject to disciplinary action. The student ID card is proof of enrolment and of the right to attend classes. The card allows students to borrow books from campus libraries and to print and photocopy from campus multi-functional devices (MFDs), and may also be required for electronic access into some classrooms. Students are required to produce their ID number before sitting examinations. Should students lose this card, there is a replacement charge of $10. To obtain a replacement, students are required to produce photographic evidence of their identity. Acceptable examples are; driver’s license, passport or 18+ card. Printing Printing and photocopying access and costs Whitireia provides photocopying and printing facilities using Multi-Functional Devices (MFD). These are situated in various areas including each campus library. Costs are charged to users. Students in most programmes will receive an initial free allocation at the start of their study of the value of $20. Fully enrolled students will need a current valid Identity Card (ID card) to access their printing jobs or to use the photocopying facilities. They will only be able to access their own printing and photocopying jobs. The cost of printing and/or photocopying will be displayed on the MFD before the student commits to incurring the cost. The cost will be charged to the student via their ID card. If a student uses all their initial allocation and wishes to buy more, this can be loaded on their ID card through a machine in Te Kete Wānanga (Library) at the main Porirua campus, or at the Reception desk at the other campuses. Use of computers Computers When a student is enrolled, with fees fully paid and studying on campus, they may have access to a computer and a range of business software. Initially, access to computers is only provided to a student if they are enrolled in a course where computer access is necessary for completing the course and has been requested by a tutor. If a student does not initially receive access to a computer, they can request access through their tutor. Ensure that you are fully enrolled first. Students who have not completed their enrolment will not have access to computers. On confirmation of being fully enrolled, the ICT Services Service Centre can normally provide students with computer access within 24 hours of receiving their request. They will then be provided with log-on and password details. 22 April 2015 Computer access will be withdrawn if students leave their course. Whitireia has a comprehensive policy on computer usage. Students of this polytechnic are expected to comply with this policy. Please refer to the Student Use of Whitireia Information and Communication Technology (ICT) section of this Manual. Computer rooms Please note that the Whitireia policy is that any computer may be used by any student, even if there is a class taking place. This is on the proviso that the student does not interrupt the class by talking or being distracting in any way. If there is a disturbance to the class the student will be required to leave. Also students must vacate if there are insufficient work-stations for timetabled class students. Some workstations are fitted with specialised software and students may be asked to vacate a station to allow a class or project to proceed. Use of electronic media Social networking sites Students are advised to ensure their behaviour reflects professional standards at all times when engaging in electronic social networking. Any inappropriate reference to Whitireia, staff, students, the programme of study and/or the profession will be treated seriously, particularly if the reference brings any of the above into disrepute. Anything that is considered a breach of privacy or confidentially relating to clinical/practicum/fieldwork/work experience placements will also be viewed very seriously. Where such behaviour comes to the attention of the programme or the Faculty, disciplinary proceedings may be initiated, which could result in a student’s enrolment being cancelled. Student and employee background checks Recruiters are increasingly screening potential employees online. Employer surveys have found that between one-fifth and two-thirds of employers conduct internet searches, including social networking sites, and that some have turned down applicants as a result of their searches. In another survey, 21 per cent of colleges and universities said they looked at the social networking of prospective students, usually for those applying for scholarships and other awards and programmes. Students need to be conscious of their online image. While employers, universities, polytechnics or wānanga students are applying to may find information about them online that could actually prove to be advantageous (eg professional-looking photos, information on their extracurricular activities, such as sports or volunteer work), material that portrays them in an unprofessional or controversial light can be detrimental. Social media guidelines for students 1. Be aware of posting online. Social media venues including wikis, blogs, photo and video sharing sites are very public. All postings will leave a digital footprint for all to see. Do not post anything inappropriate for friends, enemies, parents, tutors, or a future employer to see. 2. Follow the student code of conduct when writing online. It is acceptable to disagree with someone else's opinions, however, do it in a respectful way. Make sure that criticism is constructive and not hurtful. What is inappropriate in the classroom is inappropriate online. 3. Be safe online. Never give out personal information, including, but not limited to, last names, phone numbers, addresses, exact birthdates, and pictures. Do not share personal passwords with anyone. 4. Linking to other websites to support individual thoughts and ideas is recommended. However, be sure to read the entire article prior to linking to ensure that all information is appropriate for a school setting. 5. Do not use other people's intellectual property without their permission. It is a violation of copyright law to copy and paste other's thoughts. When paraphrasing another's idea(s) be sure to cite the source with the URL. It is good practice to hyperlink to sources used. 23 April 2015 6. Be aware that pictures may also be protected under copyright laws. Verify permission has been obtained to use the image. 7. Personal representation online is an extension of oneself. Do not misrepresent oneself by using someone else's identity. 8. Blog and wiki posts should be well written. Follow writing conventions including proper grammar, capitalization, and punctuation. If editing someone else's work be sure it is in the spirit of improving the writing. 9. Students who come across inappropriate material that makes them feel uncomfortable, or is not respectful, should inform the tutor right away. 10. Students who do not abide by these terms and conditions may lose their opportunity to take part in the project and/or access to future use of online tools. Be aware, social media use can be hugely time-consuming and is now one of the main reasons students give for time pressures on coursework! If a lot of personal time is taken with social media, ask for support to manage personal time better Communication (keeping in touch) Attendance Whitireia tutor/s seek to create an environment where students can receive the teaching and support they need for success, while also take increasing responsibility for their own learning and self-directed study. Every student is required to attend timetabled teaching sessions and compulsory practical assessments. If a student cannot attend a teaching session or practical assessment, they must ring their Faculty administration staff or tutor/s to let them know. Self-directed study time is included in timetables, and students may want to do extra study as well. Students may use polytechnic facilities for this study time, or choose to study at home. Computer rooms, the Porirua campus library and other sites across the Whitireia campuses are open after hours. Students should enquire at their campus administration about after-hours access. Full-time students are advised to limit employment or other external activities that may prevent them from completing the programme successfully. If students cannot attend teaching sessions for more than three days due to illness or domestic problems, they must contact their programme manager, who will discuss ways for them to keep up with their class work. Students who are absent for an extended period of time, due to illness or unavoidable problems, withdrawal from the programme may be advisable. This would allow them to continue their programme at a later date, and protect their student loan or allowance for future years. Repeated absences from class and failure to complete practical assessments will result in ‘at risk’ procedures being started. These procedures are detailed in the Concerns section of this manual. Students who continue to miss teaching sessions or fail to complete practical assessments, and do not contact their Faculty, will be deemed as not having completed the programme requirements. This means that they will fail the programme, and will not be able to graduate. Informed consent Information supplied by students enrolled in the programme is held at Whitireia and is subject to the provisions of the Privacy Act 1993, the Official Information Act 1982 and the Records Management Act 2009. In some 24 April 2015 programmes, as part of the Whitireia contract with employers and funders we are required to report on student progress through the programme. Programme tutors will advise students of any special requirements for their programme. Students may be asked for their photo to be taken as part of marketing material promoting Whitireia during their time of study. Students who are happy to have their photograph taken, will be asked to sign a photo release form which indicates their consent to the use of the photograph/s. Domestic student re-enrolment requirements Students who have successfully completed their period of study and need to re-enrol for the following year, are encouraged to complete the re-enrolment form. This is located at the end of this manual. Any students with a query should talk to their tutor/Faculty staff. Student loan Students who have taken a student loan from Studylink or plan to, need to be aware there are a number of eligibility rules to re-enrol in tertiary studies. All students who have taken a loan must pass at least half of their course in order to be able to apply for a student loan the following year. Students also can only borrow money for up to 7 EFTS (equivalent full-time student) over a lifetime. International student re-enrolment requirements Students who come to the end of their study year are required to re-enrol so that a new study contract can be implemented. The Faculty responsible for the programme determines acceptance of the re-enrolment, through consideration of the student’s attendance and progress in their studies. The International Re-enrolment Form, located at the back of the manual assists in ensuring student addresses and emergency contact details are kept current. The performance information helps faculty staff and the International Enrolments team in meeting Immigration NZ requirements for student visa information disclosure. International students are required to attend at least eighty-five percent of their scheduled classes. Each faculty is responsible for the recording and monitoring of student attendance. • If the attendance is identified as more than eighty-five percent, the student can access the online visa renewal service through the International Enrolments team. • If the attendance is identified as less than eighty-five percent, the student will be provided with a statement from the International Enrolments team in support of a manual student visa renewal application with Immigration NZ. Academic achievement information requests evidence of performance to be attached in support of accepting or declining the re-enrolment of a student. It assists programme managers in identifying students causing concern or requiring additional academic or learning support for the continuation of their studies. If a student has had limited success or shown low attendance, a study contract can be implemented between the student and the Programme Manager. This contract should be referenced, but not detailed, in the Offer of Place issued by the International Enrolments team as a condition of acceptance for re-enrolment. Faculties should determine whether there are any fees outstanding from students applying for re-enrolment. If a student owes money to Whitireia, this should be discussed with the student and arrangement for payment made before accepting the re-enrolment. Once a re-enrolment form has been signed by the Faculty, the International Enrolments team processes the reenrolment documentation for the student. Students who are declined for re-enrolment will be advised of other study pathways and academic options by the Programme Manager or the International Enrolments team. 25 April 2015 Care of valuable equipment Students must take responsibility of all their belongings while studying at any Whitireia campus. It is sensible to keep personal belongings on the person – don’t leave bags, books, and valuables unattended. Students who park their cars on campus sites should lock the car, while keeping things in the car boot or take them with them. In the event of a loss or damage to personal property arising from the use of polytechnic buildings, equipment or machinery, the Polytechnic accepts no responsibility. STUDENT SERVICES Whitireia offers a range of support services to assist students in achieving success in their studies. Staff are committed to providing tailored and effective support. Learning services Poutama academic learning services – Wellington region and distance students Study skills centre – Auckland campus These services exist to provide strategies and skills to maximise student academic success. Professional academic advisors deliver these free services in individual, group, class and distance modes to students who are enrolled at Whitireia. Staff value feedback to improve their services. These are just a few of the areas in which they can help students to improve their skills: • Learning and study skills • Time management • Making notes • Exam preparation • Academic writing • Improving your grammar and spelling • Academic reading and understanding text • Motivation skills and resilience • Assignment planning and editing • CV preparation tips • Maths skills • Speaking skills for oral presentations • Referencing • Computing skills including; logging in, Word processing (line spacing, margins, tables), spreadsheets, graphics Peer tutoring is also offered. A peer tutor scheme is where a competent student is paid to assist other students who are experiencing difficulty with subject content. This is administered through Poutama in liaison with the students tutor. Students can enquire about the peer tutor scheme by calling, emailing or visiting Poutama. At the Auckland campus it is administered through the Study Skills Centre. Students can enquire about the peer tutor scheme by calling or emailing the Centre. Poutama is located in Te Kete Wānanga, (Level One, The Learning Centre) in the Whitireia Library on the Porirua campus. Service hours are Monday – Friday and Saturday mornings. Appointments can be made for individual or small groups via email at [email protected], phone 237 3103 ext. 3721 or face to face with the Customer Services Officer. Please refer to the Staff Directory at the front of this manual for Poutama and staff contact details. At the Auckland campus, students can book individual or small group appointments through a diary kept in the Study Skills Centre or by calling or by emailing the Centre. Please refer to the Staff Directory at the front of this manual for contact details. 26 April 2015 Māori There are many staff who can provide support specific to Māori students. Whitireia also has a designated Academic Support Coordinator (Māori) who responds specifically to Māori students’ issues and/or co-ordinates appropriate support where they feel comfortable to progress forward on their own. If students are faced with an issue which threatens to slow or halt their academic progress, contact the Academic Support Coordinator (Māori), no matter how big or small the issue might seem. Advice and support is offered across a range of areas that encompass educational, cultural, spiritual, economic, social and sometimes personal growth. From enrolment to graduation: • Enrolment: Where to go, whom to see, what to write? • Fees: How to pay, when to pay, whom to pay, do you have to pay? • Capability: How will I know if I can handle the work, can I make it? • Technology: Computers, emails, internet - what do I need to know? • Understanding: Academic language, terminology, long words. • Adjustment: Will I fit in, can I study and work, what about my kids? • Introductions: How do I introduce myself, will I have to say it in Māori? • Level of study: Will it be too easy or too difficult? • Support networks: Who will help me if I have problems/issues? The Academic Support Co-ordinator (Māori) can also assist you with course-related tasks; • Individual tutoring • Assignment planning, writing & referencing • Public speaking skills • Exam preparation • Time management • Te Reo Māori me ōna tikanga. Please refer to the Staff Directory at the front of this manual for contact details. Ako Ake Cafe Ako Ake café is a study space for Pacific and Māori students. This is a space where students can study, share information or simply relax with friends. Free coffee and tea is available to students. It is open daily – just study away! Students must have registered as a Pacific or Māori Student on their enrolment form to have swipe card access into this study space. The swipe card is the Student ID card. Students who identify as Māori and/or Pacific, but didn’t acknowledge this on their enrolment form, can contact the Pasifika Academic Student Success Coordinator to register for access into Ako Ake. Located in F014 (Porirua Campus), Ako Ake is also available on weekends by swipe card. Pacific The Pasifika Academic Success Service provides friendly academic and cultural support to Pacific students at Whitireia. The team offers support, information and encouragement from students first day on campus and throughout their studies. An open door and appointment service provides advice and support across a range of areas that include educational, cultural, financial and social issues. The Pasifika Academic Student Success Coordinator is based at the Porirua Campus. Feel free to contact her, no matter how big or small the issue. Support available includes; 27 April 2015 • • • • • • assignment planning, writing & referencing basic computer and word processing use cultural understanding & support scholarship enquiries and application support Whitireia Online (Moodle) use advice/ advocacy with personal and attendance issues Please refer to the Staff Directory at the front of this manual for contact details. Ako Ake Cafe Read the Māori section above for more information about this service. Youth Pastoral care is about nurturing connectedness between people and ideas, in a community like Whitireia with a shared purpose, and whilst this is the responsibility of every staff member, each Faculty has a network of people with explicit responsibilities. The key ingredient of pastoral care is successful relationships built on trust and understanding. Whitireia staff work together with a focus on pastoral care allowing staff to holistically support students by supporting them in their development to become independent learners. Pastoral care for our Youth Guarantee learners The Youth Guarantee Pastoral Care coordinators assist tutors and others who work with youth guarantee students to provide a smooth transition for these learners from school towards chosen programmes of study, and eventually into further study/training or employment. It is a team effort to support learners towards achieving successful outcomes. The coordinators provide pastoral care to students, administer travel payment, follow up on student absentees and work with tutors to broaden their skills and understanding in providing pastoral care to youth guarantee learners. The coordinators also undertake home visits and/or organise meetings with family/whānau and students on campus when required. Currently, the coordinators work within the Faculty of Trades and Services and are based at Porirua Campus. Please refer to the Staff Directory at the front of this manual for contact details. International Whitireia has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Minister of Education. Refer to the following link for more information. http://www.nzqa.govt.nz/studying-in-new-zealand/code-of-practice-for-the-pastoral-care-ofinternational-students/ International student liaison and pastoral care The International Enrolments team supports International students by taking care of them from the day they arrive – arranging airport transfers, homestays, orientation and welfare services. A selection of social, cultural and recreational activities, which enable students to integrate with New Zealanders and join in the New Zealand lifestyle, is also provided. 28 April 2015 International Enrolments on the Porirua Campus is based in the Information and Enrolment Centre. In an emergency, enrolled international students can call International student liaison and pastoral care at any time. Please refer to the Staff Directory at the front of this manual for contact details. The International Office on the Auckland Campus is based in Customer Services, Room 204. In an emergency, enrolled international students can call International student liaison and pastoral care at any time. Please refer to the Staff Directory at the front of this manual for contact details. Accessibility This is a confidential service for students who have a disability, illness, health problem or learning difficulty that may get in the way of learning. The Academic Advisor (Accessibility) works with students and staff to make reasonable accommodations for students with a disability and to find ways to overcome students’ difficulties and maximise opportunities for success. Early contact is encouraged to ensure Whitireia is doing as much as it can to meet students’ specific needs. Examples of this service include: • to help students keep well, keep up with their studies and have an enjoyable and successful time here • to talk over any concerns or difficulties students might have • to find ways to minimise or overcome obstacles to student learning • to advocate for students • to work together with polytechnic staff, agency personnel, and support people • to assist students to access services and equipment they may be entitled to • facilitation of support services e.g. reader/writers, specialised equipment and support tutors The Academic Advisor (Accessibility) is located in Te Kete Wānanga at the Porirua campus. Appointments can be made through the Customer Services officer at the Customer Services desk located in Te Kete Wānanga at the Porirua campus. Alternatively you can call or email to make an appointment. Please refer to the Staff Directory at the front of this manual for staff contact details For students studying at the Auckland Campus, please refer under Student Counsellor in the Staff Directory at the front of this manual for contact details. Career advice Whitireia has a full-time Career Consultant to support prospective and current students with planning their career. Whether students are moving up to another step in their chosen pathway or moving on into employment – Whitireia students can access a range of services. The Whitireia career consultant can assist the students with: • Moving in – what to think about when choosing a course • Mapping out - Career pathway planning that maps out the individuals steps • Moving on – Creating a marketable brand and identity that helps individuals into employment, scholarships or another step on their journey To make an appointment, please refer to the Staff Directory at the front of this manual for contact details. For students studying at the Auckland Campus, please refer under Career Link in the Staff Directory at the front of this manual for contact details. 29 April 2015 Health and welfare Kia Ngāwari – Wellington region health and welfare services The purpose of Kia Ngāwari is to provide accessible, safe and professional health and welfare services to students and staff during term time. All services are confidential. Client feedback is an integral part of the service. Health services include free appointments with a health nurse and minimal cost appointments with a doctor and other health providers such as a physiotherapist, massage therapist and hearing therapist. Financial advice is also available. Access to student hardship fund grants is through the financial advisor. The nurse and financial advisor provide class sessions at Wellington region campuses, whilst the Health service clinic is physically based at the Porirua campus. Bookings can be made through the reception at each campus, with the exception of the Porirua campus, where bookings are to be made at the Kia Ngāwari reception. Please refer to the Staff Directory at the front of this manual for Kia Ngāwari and campus reception contact details. Auckland region health and welfare services Auckland campus bookings are made through the International Customer Service team and Student Counsellor. Please refer to the Staff Directory at the front of this manual for contact details. Smoke free policy Whitireia Community Polytechnic has adopted a smoke-free environment which is based on the following general assumptions: • That staff, students and visitors are entitled to a smoke-free environment while on any Whitireia campus • That leading by example is an important role for an educational institution • That Whitireia wishes to promote and support healthy lifestyles • That successful implementation and on-going compliance of this will require everyone to respond in a courteous and responsible manner Smoke free areas • All Polytechnic buildings (owned or leased) and grounds are smoke-free • Smoking is not permitted in any Polytechnic vehicle • Smoking is not permitted on any part of Whitireia grounds or property Smoking cessation support Whitireia offers support to our students who make the choice to ‘stop smoking’ as a result of our smokefree environment – this is through established cessation programmes supported by: • Aukati Kai Paipa - Tina Wallace: 237 0066/021 025 20389 Email: [email protected] • Kaha Toa - Judy Hutton 237 9251/021 711 732 Email: [email protected] • Quitline - 0800 778 778, www.quitline.org.nz • Vitae - 0508 664 981 http://vitae.co.nz Wellness support Any students who would like assistance with smoking cessation, or any other health related issue, the Health Nurse is available to assist. The Health Nurse is located in Kia Ngāwari, A306 and can be contacted by phoning the Kia Ngāwari receptionist or emailing. Please refer to the Staff Directory at the front of this manual for Kia Ngāwari contact details. Bringing children to class Whitireia acknowledges some students have family responsibilities and that caregivers may, in emergencies, wish to bring a child to class. The polytechnic campuses have not been designed to accommodate the needs of children. Therefore, in bringing a child on campus, the student must take full and total responsibility for their child. No child is to be left unattended or unsupervised. 30 April 2015 Security Whitireia employs security guards to patrol its campuses day and night and can assist in after hours’ access to buildings and walking students to their car if they are studying late at the Porirua campus library or computer room. Security for Porirua Campus only can be contacted at extension 6205 office hours; after hours, 04 238 6205 or 027 223 6298. Financial services Whitireia provides a wide range of support services including scholarships, financial advice and access to student hardship fund grants through the financial advisor. Although based at the Porirua campus, the financial advisor also provides class sessions at the Wellington regional campuses. For scholarship information visit the Whitireia website, or click on the following link below; http://www.whitireia.ac.nz/student_services. There are also a number of scholarships offered through the Break Out scholarship website. Visit https://www.facebook.com/BreakOutScholarships for more information. Financial services include: • administration of discretionary Emergency Funds and the Hardship Grants – both Whitireia and Koha • advice on managing personal finances (This is expected if asking for funds) • advice on Study Link • available to discuss any other financial issues All information given is confidential. Emergency funds (e.g. food vouchers etc.) are at the discretion of the financial advisor. If students know they find budgeting money a challenge, book an appointment with the financial adviser before a potential problem occurs. Please note students are not entitled to funds based on simply being a student. To make an appointment with the Financial Advisor, please refer to the Staff Directory at the front of this manual for contact details. Hardship grant Hardship grants are discretionary grants available to current students who are faced with urgent or immediate expenses which they are unable to pay. The funds for hardship grants come from the Whitireia Hardship Fund and the Staff Koha Fund. These funds are administered consistently and fairly by the Student Finance Advisor on behalf of Whitireia. Eligibility criteria and maximum levels of support are decided annually by the Student Support Committee. A panel comprising three members of the Student Support Committee considers each application using certain criteria and conditions. Applicants must provide all requested information in order for their application to proceed. Inaccurate information submitted with a signed application will result in a declined application. This information is kept confidential. Criteria for approval of a grant from the Whitireia Hardship Fund • Applicants must be either full year part-time or on a full-time course of twelve weeks or more. Grant applications from international students will be discussed with the International Office • Applicants are expected to take up the course costs portion of their student loan entitlement before applying for a hardship grant • The grant is for essential expenses the student cannot meet, for example, medical/dental costs, rent, power, food, travel costs • Proof of need is required, for example, a power bill or rates demand, and the cheque will be made out directly to the company involved • As a condition of receiving a grant, students are required to seek budgeting advice 31 April 2015 • • Students are eligible to apply for a grant at any time from the start date of their course until one week after the finish date of their course There is a maximum amount per grant and one grant per student per year is considered. However in exceptional circumstances, for example, house fire, unexpected medical and dental costs, theft and loss, family bereavements, unavoidable and exceptional transport costs associated with assigned work experience placements, students may be able to receive more than one grant Please note that: • Vehicle expenses will not be covered • Grants for glasses will only cover the cost of basic frames in addition to the prescribed lenses and examination fee • Telephone service costs excluding call charges will be met • Notwithstanding these criteria, in any case where a student’s learning is jeopardised through financial hardship, the student is entitled to apply for a hardship grant and the application will be considered on its merits. In addition, grants may be available from time to time from the Staff Koha Fund for expenses not covered, or insufficiently covered, by the Whitireia Hardship Fund and in cases of exceptional need Documentation to accompany the Hardship grant Application 1. Applicants must produce documentation to support their application, for example, the account, rental arrears notice, power bill 2. Applicants must produce evidence of their income by way of a payslip, printout from Work & Income New Zealand or a recent bank statement 3. Applicants must produce an up-to-date bank statement or printout for all their bank accounts, showing their last 10 transactions Refer to the back of this manual to complete the Hardship Grant Application Form. Criteria for approval for a grant from the Staff Koha Fund This grant is available to supplement the Whitireia Hardship Grant where that grant is insufficient to meet the urgent need of the student or in cases where the expense is urgent, but does not fit within the criteria for the Whitireia Hardship Fund. These grants will be awarded at the discretion of the hardship panel on receipt of a hardship grant application from a student who has been interviewed by the Student Financial Advisor. A student may be awarded a grant from the Staff Koha Fund in addition to or instead of the Whitireia Hardship Fund. Application procedure The student approaches the Student Financial Advisor, completes the application form and produces all the required documents. The applicant is interviewed and all relevant information is recorded. The Student Financial Advisor then processes the completed application form and supporting documentation. If it is likely that WINZ or Studylink or another external agency will give a student a grant for a particular purpose, then the student is expected to approach them before a decision is made on an application for a hardship grant. However, if the option is a recoverable advance from WINZ or elsewhere, for example, a loan (other than a Studylink Student Loan) which has to be repaid, then the student’s application for a hardship grant will be considered on its merits. Every effort will be made to process applications within four working days. All details of individual student applications are confidential and are not discussed outside the Committee. 32 April 2015 Where a committee member personally knows an applicant or there is any other conflict of interest, that person will take no part in any decision relating to that application. Appeals procedure 1. If a student disagrees with the decision the panel has made, their application can be reconsidered 2. The application for reconsideration must be lodged in writing with the Student Financial Advisor within three working days of the date of the letter notifying the student that the application has been declined 3. Reconsideration will take five working days from the date of receipt of the appeal 4. A full meeting of the Student Support Committee will reconsider the decision 5. If a student is still dissatisfied, they may refer the matter to the Chief Executive of the polytechnic Counselling There are times in all our lives when we encounter personal problems or life crises. When a student has a problem, it is likely that their ability to study will be affected too – in terms of increased absenteeism, poor health, reduced concentration, and motivation to learn. Vitae, on behalf of Whitireia, provide nationwide access to a team of specialist, independent counsellors, psychologists and mediators. The support offered through the Vitae counselling service is part of Whitireia commitment to promoting a healthy learning environment. Through this programme students will be able to address issues such as: • • • • • • Personal or workplace stress Stress management Anxiety and depression Grief or loss Personal trauma Budgeting • • • • • • Relationship problems Conflict situations Anger or violence Harassment Addictions Personal trauma Access to services To request an appointment with a counsellor in a location nearby, students can call the 7 day, 24 hour free-phone 0508 664 981, email [email protected], visit www.vitae.co.nz or complete a self-referral form by accessing www.whitireia.ac.nz/student_services/Pages/CounsellingServices.aspx. Through the Whitireia website students can view the profiles of the Vitae counsellors and choose one that would suit best. All services are normally provided in professional rooms off campus but, if access is a problem, telephone counselling is also possible. Please feel free to talk to the Student Support/Services team who are there to help in any way. What will it cost? It costs nothing to attend up to 3 counselling sessions. Whitireia provides this service free to all students – however if a student cancels an appointment without giving 24 hours’ notice, they may be charged 50% of the normal counselling fee. Confidentiality While anything you discuss remains confidential; no-one else receives any details about your discussions, you will be required to provide Vitae and the counsellor with your Student ID number and programme name. Only with your written permission can Vitae discuss your visit with faculty or student services. 33 April 2015 Library The Library provides high quality resources including print, audio-visual and online; information skills training; and services to support the educational programmes at Whitireia. Library collections are held at Porirua, Auckland and Kāpiti Campuses. The collections at all campuses are treated as one and staff and students may borrow from any of them. Offsite campus users receive a distance Library service. Library services include: • promoting and assisting with independent learning and research • providing a wide range of relevant, current hard copy and electronic information to its clients with the main emphasis on course-related materials • using up-to-date information technology to the best possible advantage • providing user education services on a group and individual level depending on need • offering access to the collections of other libraries through the Interloans and Reciprocal Borrowing schemes including the local public libraries via the SMART partnership • forming a Library Committee – with representatives from faculties, service areas and the Students’ Association – which meets at least three times a year • evaluating the services and resources of the Library annually using staff and student satisfaction surveys Students must hold a current student identification card before they can borrow material from the library. Porirua Campus: Te Kete Wānanga The library aims to support the information needs of students and staff in a pleasant and friendly learning environment. The library contains: • Specialised materials relevant to the courses taught at Whitireia • A comprehensive reference collection • DVDs, sound recordings and periodicals • Recreational reading • Photocopying and printing facilities • Wellington daily newspapers • Online databases including eBooks The library provides a full information service. Assistance is available for both students and staff in the use of the on-line computer catalogue, the databases, Intranet and Internet, as well as the compilation of bibliographic information. Items not held by the Whitireia library network can be obtained through the SMART Libraries’ network or through the Inter-Library loan (Interloans) service. The Porirua campus library is open Monday, Tuesday, Wednesday and Thursday 8.00am-8.00pm, Friday 8.00am-5.00pm and Saturday 9.00am-12.00pm during term time. Holiday hours: Monday – Friday 8.00am5.00pm. Please refer to the Staff Directory at the front of this manual for contact details. Kāpiti Campus A small, yet growing library collection is found at the Kāpiti Campus, with a selection of material covering the courses offered. There is an on-line link to the Porirua campus and students may borrow any items held there. The Kāpiti campus library is open every day. Please refer to the Staff Directory at the front of this manual for contact details. 34 April 2015 Auckland Campus Auckland students have access to the Campus library, with items from other campuses available through a next day delivery service. The Library includes nine computers and a study room and two project rooms. The Auckland campus library is open on Monday – Thursday from: 8.30am–8.00pm, Friday: 8.30am – 5.00pm and Saturday: 10.00am – 1.00pm Please refer to the Staff Directory at the front of this manual for contact details. Whitireia library membership Borrowing rights are extended to: • enrolled Whitireia students with a student ID card, as well as Whitireia staff who have an ID card with a Whitireia Human Resources number • libraries using the Inter-Library loan system • reciprocal borrowers from The Open Polytechnic, Wellington Institute of Technology and members of the SMART partnership Special agreements must have the approval of the Library Manager. Members of the public do not have Internet access, and computers are not available for use by children. The Library may decline access to Library services and resources to students who have not returned Library resources or have unpaid Library debts to the polytechnic. This may also affect reenrolment or graduation. Offsite/Distance service Liaison between the Kāpiti, Auckland and Porirua Campus Libraries enables ready access for staff and students to all collections. Where other sites do not have a library, every endeavour is made to provide appropriate services and materials. Students studying at a distance may borrow Library resources through the distance Library service. Programme Managers are responsible for classroom materials and tutor resources where a distance service is provided. How does a student make a distance library request? Students may fill out and submit the Library Distance Request Form, which is located on the Whitireia website, click on link to view. http://www.whitireia.ac.nz/resources/Pages/DistanceStudents.aspx#libraryrequest. Alternatively students can make a request directly to the Distance Librarian by email or phone. Email: [email protected] with the subject line: Attention Distance Librarian. Please refer to the Staff Directory at the front of this manual for phone contact details Lending Lending/overdue items The normal loan period is three weeks with a maximum of eight items per borrower. Textbooks and Recommended Reading resources are on loan for seven days. These may not be borrowed by staff and students from other organisations. Videos and DVDs are able to be borrowed for one week. Staff and students may request two renewals. Journals, reference books, vertical file material and books on Closed Reserve may not be taken out of the Library. Replacement costs and administration fees will be charged for invoiced items. Fines are not charged for slightly overdue material, apart from at Auckland campus. Borrowers with overdue items may be refused any further loans, at the discretion of the Library Manager. Lost/damaged items Lost or damaged resources are charged for or replaced by the borrower. Outstanding Library debts may mean students are unable to use the Library resources, or to reenrol or to graduate. Damage to equipment The Library does not accept responsibility for damage to personal audio-visual equipment when borrowers claim that it has been caused by Library software. Library users borrow at their own risk. 35 April 2015 Responsibilities Interloans The Library, as a member of the New Zealand Inter-Library Loans Scheme, lends material to other libraries and borrows material not held by Whitireia. This scheme may also be used to identify titles which could be considered for purchase. Application Students are permitted a maximum of 10 interloans related to their Whitireia studies per year. This covers both book and journal articles. Processes Interloan processes are: • Staff and students complete a Library Interloan Request Form, which is located on the Whitireia website, click on link to view.http://www.whitireia.ac.nz/resources/Pages/Lending.aspx#interloan and return it to the Library • Staff and students are notified when the item is received • Items must be collected from the Library except where a distance service is provided Information and Communications Technology (ICT) – ICT Services For technical support at any of the Whitireia campuses, the helpdesk is to be contacted directly for the problem to be logged and addressed. Please refer to the Staff Directory at the front of this manual for contact details Services and resources provided Whitireia supplies students with desktop or laptop systems, email address, network storage, access to MFDs, access to relevant software applications, desks, ergonomic chairs, and an appropriate environment conducive to study. Personal use/rules Occasional personal use of ICT resources is acceptable provided that: • The purposes are of a purely personal and private nature and not for personal financial gain. • Personal use does not interfere with the user’s productivity or with any other students productivity or performance. • Such use does not directly or indirectly interfere with the operation of the facilities. • Relevant policies are observed. • The purposes are not illegal. • The purposes do not inadvertently commit Whitireia or bring Whitireia into disrepute. Information security Users of email while logged into the Whitireia network • are responsible for ensuring that they do not compromise information security. The confidentiality of email cannot be assured. It can easily be modified, saved, copied, forwarded on to others and intercepted. Users should exercise extreme caution in using email to communicate confidential or sensitive matters, and should not assume their email is confidential or private • should not forward internal (Whitireia) email with sensitive content to external networks or organisations • must take all reasonable precautions when receiving email attachments as they may contain virus or worm infections. All external email attachments should be treated with the utmost caution • must not include network, systems or application access passwords in the content of an email 36 April 2015 • must not intercept or access other people’s email without proper grounds and authorisation ASSESSMENT While studying at Whitireia, students will be assessed to provide evidence of their learning. It is helpful to read through the course outline, provided on the first day of classes. Students should note the days assessments will be sat or assignments due in. Students need to plan ahead and if distractions/events pop up, they will be better equipped to respond. Students make themselves available to undertake assessments according to the assessment timetable. The following is a guide outlining assessment information students need to know and understand when beginning study at Whitireia. This is discussed in detail by tutor/s and in the programme handbook: • how the course fits into the overall programme, including its credit value and level • any specific prerequisites or prior knowledge or skills expected • the course objectives and outcomes • an overview of the work required, including an estimate of time outside class • the number, type and due dates of assessments and assignments • the timeframe in which staff will return marked assessments • marking procedures and methods for recognising levels of achievement • the marking/performance criteria used in assessments • how any assessment of work experience contributes to the overall assessment of the programme • which and how many assessments have to be passed in order to obtain credits and particular weightings applied to the assessments • information on further assessment opportunities, extensions of time and other assessment regulations • the need for students to keep copies of assessments submitted electronically • the processes for appealing against assessment decisions • any other details specific to the course and likely to affect students’ achievement Students are asked for their opinion about assessment in satisfaction surveys and evaluations throughout the course of their study. The results are used to make improvements across the polytechnic. Faculties are responsible for ensuring that: • Students are provided with all requirements for assessment, including the assessment of practical skills. • Any special assistance is provided, for example, for students with disabilities. • Students are provided with model questions and answers where possible and will have the opportunity to discuss assessment requirements before a final assessment takes place. • Student work for assessment is safeguarded, for example, by safe storage of the work until it is assessed, backing up electronically submitted work, and reminding students to keep a copy of their submitted work. • In-course assessment feedback and results are given to students within 15 working days of the assessment date, unless otherwise specified in the programme regulations. 37 April 2015 • Final course assessment results are submitted for approval within 10 working days of the course end date. Final course grades are made available to students within 25 working days from the course end date, following the institution’s approval procedures. Assessment processes Absence from assessments Sometimes students are unable to attend a scheduled assessment, test or examination because of illness or unavoidable problems. Students may also consider that their performance was seriously impaired by the illness or problem. If the assessment counts towards their final results, a student may apply for a special pass (aegrotat) if their programme permits. Further details about aegrotat passes are given in the Aegrotat section of this manual and under Aegrotat Circumstances in the Academic Statute. Extensions and late assessments (extension of time to complete a programme of study) All courses are to be completed within the approved enrolment period. Extension of time is ordinarily not granted; however, a student seeking to extend the time limit should document the reasons why he/she believes an extension is justified and the amount of additional time requested. Requests for an extension of time to complete should be submitted in writing to the Programme Manager not later than 48 hours before the assessment due date. The Programme Manager may approve an extension for a period of no more than ten working days after the course end date. Where there are extenuating circumstances, an extension of more than ten working days may be recommended to the Dean. The Programme Manager advises the student in writing of the outcome of the request and, if approved, the conditions of the extension. Results/grading At the beginning of each course, each student will be given a course outline containing learning outcomes and assessment requirements for that course, including weighting and due date for each assessment. Each course is assessed against the learning outcomes and this assessment determines the student’s progress in the programme. Each assessment will clearly explain the purpose of the assessment, the tasks and the criteria by which the assessment will be marked. If a student fails to meet the criteria to pass an opportunity for further assessment may be available. This will depend on the assessment type and the programme of study. The processes within your specific programme of study will be made available to you by your programme tutor/s. Marked assessment materials may be kept within the Faculty and used for the purpose of: • internal and external moderation • monitoring and audit • reconsiderations and appeals Such assessment materials are stored securely in a way that ensures student privacy. When the deadlines for reconsiderations, appeals and moderation have passed, marked assessments will be destroyed in such a way that confidentiality is maintained and in accordance with the Records Management Act (2009). Academic Records Student examination results are available at the Information and Enrolment Centre, provided a student identification card is produced. At the Auckland Campus, copies of student academic records can be obtained from their Programme Administrator. 38 April 2015 An academic record (transcript) will be sent to the student at the end of the academic year. This transcript is an official record of achievement and shows the final result for each paper and also includes theory and clinical hours completed where applicable. If not attending the graduation, students may collect their transcript from the Faculty office after the graduation ceremony. When a student transfers to another institute, his/her academic records are forwarded on request. We do not forward these, the student has to come and collect it from Whitireia. Supervised assessment regulations Examinations and supervised assessment run by the institutions on behalf of other bodies are run in accordance with the regulations of that body. • Supervised assessments may be written, oral and/or practical tests and examinations, and may be presented using activities specified in paper, online or mixed formats, and requiring evidence to be produced for collection in any appropriate format. • The programme/course outline advises the date, time and location of, and any equipment permitted in supervised assessments. Where any of these assessment details change, the students affected are formally notified in writing. • Assessment materials may be released to students in advance of a supervised assessment where programme regulations permit. • Students keep their Student Identification Cards displayed throughout the supervised assessment. • Students may only communicate with the supervisor about the supervised assessment through specified channels of communication. • During a supervised assessment a student may not communicate by word or otherwise with any other person except the supervisor, unless specified by the assessment. • A student's behaviour during supervised assessments must not disturb, distract or adversely affect any other student. • Where the assessor has specified a ‘reading time’ before the start of the supervised assessment, this time may only be used by the students to read, and to make notes about the assessment. • By entering a supervised assessment, students agree to obey all the rules and procedures, the instructions of the supervisor and to comply with the decisions of the institution. • Assessment conditions may specify minimum attendance times to minimise disruption. • Students are responsible for taking the correct equipment to the exam and ensuring that it works. The programme/course outline and the assessment identify the equipment and resources permitted in the supervised assessment. • Students may not bring food to the supervised assessment. Students may bring water to the supervised assessment provided it is in a clear, plastic bottle. • No student shall bring to a supervised assessment any information media except by direction of the assessor. All non-personal effects used during a supervised assessment must be handed to the supervisor before the student leaves the room. • Supervisors have the right to check items taken into the room for use in the assessment. • Where a supervised assessment is ‘open book’, students may take into the room any written or printed material, or use online files. • Where a supervised assessment is ‘restricted book’, students take into the room or access online only material specified or provided by the assessor. Material used in ‘restricted book’ supervised assessments cannot be annotated, written or typed upon, or otherwise marked. 39 April 2015 • Where a supervised assessment is ‘restricted book may be written’, the students take into the room or access online only material specified or provided by the assessor, and that material may be annotated, written or typed upon or otherwise marked in a relevant or contextual manner. • Any material not approved for use in the supervised assessment, along with any spare personal belongings brought to the examination are left in the specified part of the room as directed by the supervisor. • Permission to depart from the supervised assessment is at the discretion of the supervisor. In general, departure due to illness or the need to go to the toilet is permitted. Only one student may go to the toilet at a time. • Students stop working when the supervisor announces the expiration of time. In no circumstances is any time, over and above the time allotted to the supervised assessment, allowed for a student to read over or make an amendment or addition to their work. Use of te reo Māori in assessments Introduction Teaching and assessment at Whitireia is predominantly in the English language, although students will be required to write and speak te reo Māori in specific courses or programmes. Students may use te reo Māori in assessment for any course except where, due to the nature of the skills being assessed, the type of assessment involved or student inability to meet the required timeline (see below), work submitted for assessment may need to be in English. Procedures Students who intend to present all or part of an assessment in te reo Māori, other than those who are expected to do so as part of their course or programme, are required to give notice of their intention to do so to the assessor within ten (10) days of the course beginning. If, owing to exceptional circumstances, students are unable to give this notice, they should contact the Programme Manager. An assessor competent in te reo Māori may agree to mark the work for assessment in te reo. If the assessor informs the Programme Manager that s/he is not competent to assess the assessment in te reo Māori, the Programme Manager will arrange for it to be assessed by another assessor who is fluent in te reo and competent in the subject area or for it to be translated into English as soon as possible and returned to the assessor. The student who intends to present an assessment in te reo Māori and has given the required notice of intention will be informed as soon as possible about the arrangements for assessment. Whitireia will make every effort to make the results of an assessment presented in te reo Māori available to the student within the usual time frame. However, the process of assessment in such cases, possibly including translation, may result in delays in the return of assessed work. If the assessed work is to be subject to external assessment, the other institution undertaking the external assessment will be requested to indicate whether an external assessor is available to assess the assessment in te reo Māori. If not, a translation will be obtained for this purpose by Whitireia. When a translation is relied on in the assessment, the student shall also receive the translation made of the original assessment. Appeals A student may appeal to the Faculty Board of Studies against a decision regarding assessment in te reo Māori. 40 April 2015 The established assessment appeals process will apply with the addition that Whitireia regards the Māori Language Commission as the final authority on the accuracy of a translation. APA referencing APA referencing system is used at Whitireia for all programmes. Staff and students are required to cite their work correctly. Please refer to a useful guide to APA referencing in the appendix at the back of this Manual. It is also available on Moodle. Use of Turnitin Turnitin is a plagiarism detection tool used to support student’s development of academic writing skills, in particular paraphrasing. Students will be introduced to Turnitin early in their programme if applicable, with training provided on how to submit your written assessments. Students will be able to put their draft assessment through Turnitin and receive a report, prior to final submission – further explanation and training for this will be provided within individual programmes. All written assessments will be formally submitted electronically through Turnitin and each student will receive a report detailing where Turnitin has detected the same content elsewhere either through the Web or in other assessments that have been submitted to Turnitin. Some programmes will also require assessments to be submitted in hard copy. Tutors will clarify what is expected in the programme of study. Turnitin can also detect plagiarism and where tutorial staff suspect this has occurred, the assessment/s of concern will be submitted through Turnitin by the tutorial staff and the report received may be used where academic misconduct is suspected. See the Student Conduct section in this manual for further detail about these processes. Academic misconduct Academic misconduct includes any form of dishonest practice by students. Cheating includes any fraudulent response by students to any item of assessment, such as: • copying answers from another’s work • taking useful information secretly into an examination • arranging for someone else to produce an assignment or sit an examination Plagiarism includes taking and using another’s work as one’s own without proper acknowledgement (citation), such as: • copying the work of another student • copying directly from publications or the internet • summarising another’s work • using experimental results obtained by another Investigation of academic misconduct If a fellow student, tutor, assessor, examiner or other member of staff suspects that all or part of the work of one or more students (for example, essay, assignment, presentation, test, exam, research or other project) is the result of plagiarism, cheating or other dishonest academic practice, this must be reported to the Programme Manager or Faculty Dean. 41 April 2015 The Programme Manager must promptly record the allegation and inform the Faculty Dean by way of a brief written report together with any documentary or other evidence. Regulations set by any relevant external body must be checked in case there are any additional external standards or procedures relating to plagiarism or cheating which must be considered. The Dean will investigate the allegation, for example, by interviewing the student/s and tutor/s concerned. If possible, the Dean will resolve the issue at this stage. If academic misconduct has been admitted or established, the Dean may take action such as: • a written warning • cancellation of all or part of the result for the assessment • a requirement to complete a different assignment For serious cases of misconduct, the Dean may call a disciplinary hearing, as follows: • The disciplinary committee will include the Dean as chairperson and two other senior academic staff (preferably one from another faculty) • The student may elect to respond in writing or in person and may bring a support person to any hearing • The committee will make a decision as to whether misconduct has occurred and may impose a penalty, depending on the circumstances • Within ten working days of reaching a decision, the committee chairperson will send a letter to the student/s outlining the decision and any penalties, and notifying the student/s of the right of appeal to the Appeals Committee of the Academic Board. A copy of the letter will be sent to the complainant and Academic Quality Manager Penalties for academic misconduct Where academic misconduct has been admitted or established, one of the following penalties may be imposed: • a written warning • cancellation in full or in part of the result for the assessment • a requirement to complete a different assignment • a requirement to repeat the course • a recommendation to the Chief Executive that the enrolment of the student/s should be suspended or cancelled • no further admission for the qualification Registration bodies may decline to register students who have been guilty of academic misconduct. Appeals A student who wishes to appeal the decision may, within ten working days of receiving the letter from the Dean, lodge an appeal with the Appeals Committee. For more information, see the Appeals section of this manual. Aegrotat An aegrotat pass may be awarded as the final result for a course if circumstances beyond the control of the student, for example, illness or bereavement, result in the student being absent from an assessment or the student’s performance being seriously impaired. Aegrotat passes should be used only where it is not practicable for the student to take an equivalent assessment within a reasonable time frame. An aegrotat pass may not be awarded for a work-based learning course and should only be considered only when it makes a difference between a pass and a fail. It cannot be used to gain a higher grade. 42 April 2015 Aegrotats will be granted only when the applicant has a clear pass for other assessments in the course on which the aegrotat application is based. Regulations governing an aegrotat pass are found in the Academic Statute in the section Aegrotat Circumstances. Applications for an aegrotat pass are made to the Faculty Dean as follows: • The student must apply within five working days after the final assessment and fully explain the reasons for the application • In cases of illness, the student must supply a certificate from a registered medical or an allied health professional (who is a member of an association with a code of ethics) dated within three working days of the assessment, stating: o that the student was examined on a certain date o that, in the practitioner’s opinion, the student was unable through illness or injury to attend the assessment or in the assessment was likely to have been impaired by illness or injury o the nature of the illness or injury, in sufficient detail to make it clear that the student was not responsible for her/his illness/injury and in a form suitable for submission in cases of doubt to a medical or allied health professional referee The Board of Studies will take into account evidence from the student and the tutor when deciding whether to grant: • an aegrotat pass • another reassessment or • re-enrolment (possibly with discounted fees) For an aegrotat pass, the student’s academic record will show as AP, not a graded mark such as an A, B or C. Further assessment attempts Programme regulations specify the number of further attempts available to students who do not achieve a pass result in summative assessments. Further assessment attempts may be limited by the type of assessment or by the number of attempts permitted per assessment, course, level or programme. Further assessment attempts may be either: • Improving a previous submission, where the tutor considers the student, with suggestions for improvement but no further learning time, is likely to achieve a pass result. • Submitting a new, similar but not identical assessment, where the tutor considers the student requires further learning time. It should cover the entire scope of the original, not just those parts that were not completed successfully the first time. Within five (5) working days of the release of the assessment result, the student makes a request to the programme manager for a further assessment opportunity. On approval, the programme manager notifies all parties of the conditions for the further assessment attempt, including the time, place, tools, materials and fees (to be paid prior to the attempt) as required. A further attempt is recorded for internal purposes and does not show on any official academic notification. On successfully completing the further assessment, the minimum pass result is awarded. Challenging assessment decisions Students are encouraged to discuss any concerns about an assessment result with the tutor in the first instance. Unless otherwise stated in individual programme regulations, the following regulations apply: 43 April 2015 • • • • If a student finds a mistake in the counting or addition of marks, the student may request a recount from their tutor within five (5) working days of the assessment results being released. If a student considers that their assessment has not been marked according to the assessment criteria, the student may challenge the result in writing to the programme manager within five (5) working days of the assessment results being released. The manager may arrange for the student’s submitted assessment to be re-evaluated by another assessor, who may be independent of the programme. The outcome of the re-evaluation is the student’s final result. Students will normally be advised of the final result within ten (10) working days of receipt of the request, or within five (5) working days of receipt of any independent assessor’s report, whichever is later. Academic appeals Students must follow the steps outlined in Challenging Assessment Decisions in the Academic Statute (see the homepage on Moodle) before the academic appeals process is engaged. A student may appeal against the awarded course grade, following the approved appeal procedures on the following grounds: • Additional information has become available since the time of the course grade approval by the Board of Studies and/or • There is evidence of procedural irregularities in the assessment process. Applications for appeal must be received by the Chair of the Academic Committee within five (5) working days of the release of final course grades. In exceptional circumstances the institution may extend the time for receipt of the application for appeal. If, in the opinion of the Chair of the Appeals Committee, the grounds for appeal are not satisfied, the student is notified within two (2) working days of the decision that the appeal will not be heard. The student is notified of the decision within five (5) working days of the appeal being heard. The decision of the Appeals Committee is final. 44 April 2015 GRADUATION Graduation ceremonies are an opportunity to celebrate the success of students in the presence of family/whanau, friends and official guests. All programmes of one semester or more will have a graduation ceremony. Providing a graduation ceremony for programmes that are on-line or distance-based is at the discretion of the faculty as it may not be appropriate. While graduations may vary in aspects such as location and degree of formality, all ceremonies reflect the values and goals of Whitireia New Zealand and provide a fitting end to the programme for the students and their families/whanau. Graduations are held in March, July and December. Information will also be available on the Whitireia website. http://www.whitireia.ac.nz/student_services/Pages/WhitireiaGraduation.aspx The information below is quite specific for students studying within the Wellington region. Graduation details Q: Do I need to apply? A: Yes. You need to apply to graduate, whether or not you are attending the ceremony. This is so your award can be prepared. Please download, print off and complete an Application to Graduate Form, located on the Whitireia website. Q: When is the deadline for applying to graduate? A: This will be advised leading up to your graduation – usually a few weeks prior to the ceremony. Q: Will I receive a confirmation about attending the graduation? A: Yes, a few weeks prior to the event you will receive an update about the ceremony, instructions on where to collect your academic dress and a confirmation about the number of guests you have requested. Q: What if I do not know if I’m eligible to graduate, or do not have my final marks? A: You may not know your final marks, but we ask that you still apply to graduate if you intend to attend the ceremony. We will check each student for eligibility to graduate, and if you have not passed or met the criteria, we will contact you and refund your academic dress payments. Q: Where do I send my completed Application to Graduate form? A: Please drop off your completed form to the administration office at the Porirua or Wellington campus. Alternatively you post it to: Whitireia New Zealand, Attn: Cashier, Private Bag 50910, Porirua 5240 or email to [email protected] Q: Can I graduate if I have fees outstanding? A: No. Any debt incurred at Whitireia must be cleared before students can graduate, i.e. study fees, childcare fees, library fines, etc. Q: How much does it cost to attend graduation? A: The only cost is the charge for hiring academic dress (details below). Q: Do I need to wear academic dress to graduate? A: Diploma, Degree and Postgraduate students need to wear academic regalia. Certificate level students do not need to wear regalia. Academic regalia: Diploma: gown, stole Degree: gown, trencher, hood Postgraduate: gown, stole, trencher* *NB: Trenchers are only worn if you hold a degree. If you graduated from another institution, it is your responsibility to order the appropriate hood if required. Q: How much will it cost to hire academic dress? A: Diploma $30 for a gown and $10 for a stole ($40 total) 45 April 2015 Degree $30 for a gown, $10 for a hood and $20 for a trencher ($60 total) Postgraduate $30 for a gown, $10 for a postgraduate stole and $20 for a trencher ($60 total) Q: How do I order academic dress? A: Please fill in the back page of the Application to Graduate form and return it along with the correct payment to Whitireia. You will need to state your height and head circumference. A height chart and tape measure are available at the cashier's office in the Information and Enrolment Centre at the Porirua campus. Q: Where and when do I collect my academic dress from? A: This will be advised closer to your ceremony. Q: What is the standard of dress for Graduation Ceremonies? A: As this is a formal occasion, please dress appropriately. It is advisable to wear comfortable shoes as you will be taking part in a procession prior to the ceremony. Q: Can I also wear my national dress or other cultural decoration with the academic gown? A: Yes, we encourage you to wear your cultural dress, e.g. your korowai, lei, sari, etc. Q: Will there be a procession? A: You will be advised if a procession is planned for your graduation ceremony. Q: Where does the ceremony take place? A: Most ceremonies take place at Te Rauparaha Arena, next to Pataka and the Porirua Library, off Parumoana Street in Porirua. Please ask guests to factor in enough time to get a carpark, as there is limited parking at the Arena and it may be necessary to park further away. Q: How many guests can I invite? A: As there is limited seating, we ask that each graduand invites up to four guests. We ask that you indicate the number of guests you will be bringing on your application form (even if you don't intend to have any guests). Q: How long will the ceremony take? A: Approximately 2 hours Q: Can I leave the ceremony early? A: No. As a sign of respect for the other students who are graduating, please make sure that you and your guests remain seated until the end of the ceremony. Q: I can no longer make the ceremony, what should I do? A: Please advise the event coordinator by email [email protected] Q: Who can I contact if I need more information or have a special request? A: Please contact the event coordinator by email [email protected] or phone 04 237 3103 ext 3628. 46 April 2015 STUDENT FACILITIES The following services are available to all students of Whitireia. Students who are not studying on the main Porirua, Kāpiti, Wellington or Auckland campuses and need to access any of the following services, contact the numbers listed at the front of this manual for assistance. Cafeteria The Porirua Campus cafeteria, located in the Student Services Building, is open Monday to Friday between the hours 7.30am-3.00pm, and offers both hot and cold refreshments (including breakfast) at very reasonable prices. Health food options are available. The Kāpiti and Wellington Campuses common rooms are available for students during class hours. Tea and coffee-making facilities (as well as a vending machine) are available. The Auckland Campus café “Lattéria” is located in the Student Common Room. It is open Monday to Friday, 9:30am to 3:30pm offering hot and cold drinks and prepared meals. Text book and stationery sales Porirua Campus: The polytechnic bookshop, Polyshop, located in the Student Services Building is open from midJanuary: 8.30am-2.00pm - Monday to Friday. The Polyshop closes over the Christmas holiday break and open for limited times during the term holidays. Watch the noticeboard outside the Polyshop for alterations to times, should this be necessary. Textbooks and an extensive range of stationery are offered at very competitive prices. Greeting cards, film processing, dry-cleaning and assignment binding are all part of the service. • • • Wellington based campuses; Contact the campus administrator for supplier details Kāpiti Campus: Stationery and textbooks are available in the Kāpiti Campus library Auckland Campus: Textbooks’ information is available from Programme Administrator, Room 204 for the first 3 weeks of each semester Child care Whitireia Child Care Centre is located at the Porirua Campus, and operates Monday to Friday between the hours 7.45am-5.00pm. It is a fully licensed child care centre which provides a caring, learning environment for up to 30 children (ten under two and 20 over two) and has reduced rates for polytechnic students. Bookings are essential. Due to high demand, unfortunately places are not always available. Please refer to the Staff Directory at the front of this manual for contact details Parking When entering the parking areas at the Porirua and Kāpiti Campuses please be aware these are also pedestrian areas and reduce your speed to 5 kph. Parking areas are clearly marked. Please respect car parks designated for those with disabilities and park elsewhere. Please do not park in designated parking areas including: 47 April 2015 • • • • disabled parking areas (without the display of appropriate entitlement) areas marked with yellow or blue lines emergency-only parking areas allocated parking spaces (with signage) Failure to comply will result in vehicles being towed. Lost property When possible (for example in the case of USB sticks, cell phones or creative work) Whitireia staff will attempt to identify the owner and contact them directly. Otherwise, students can collect lost property from their Faculty administration office or the Customer Services Officer located in the Library. 48 April 2015 STUDENT SAFETY Health and Safety at Whitireia - What are my responsibilities? You must: • Look after your own safety. You are obligated to use and care for any personal protective equipment or safety gear that is provided and follow all associated safety procedures; • Report any accident, incident (including a near miss) using the Whitireia Accident Incident form which can be obtained from your tutor or campus administration office; • Familiarise yourself with any hazards and also inform us of any hazards that you are aware of or that will affect you or your work or study (report any to your tutor or administration office); • Understand that you are obligated not to undertake work which is unsafe or involves unsafe practices. If you identify a risk, you must report it promptly or tell your tutor if you observe something that is unsafe; • Not cause harm to any other person by either action or inaction. Preparing for Emergency Situations Ensure you know where the Campus Emergency Maps and Procedures are displayed; review this information and identify your closest exit point and assembly area. In an emergency, dial 111. Know the location of the closest fire alarm activation call point For non-urgent medical attention, identify the location of a first aider and first aid kit. Ask your tutor for details. Emergency Evacuation: Fire • Leave the room immediately by the nearest safe exit • Walk, don’t run • Follow the exit signs • Do not use lifts • Do not go back inside the building (for any reason) • Proceed to the assembly area and remain there until the all clear is given • Always follow the instructions given by Fire Wardens and Staff Earthquake Watch the YouTube Video: What to do in an earthquake 49 April 2015 DURING an earthquake: • • • • DROP, COVER & HOLD (stay away from anything that could fall on you) Under tables/desks (remember to hold on to the table legs whilst protecting your head) If outside, move to an open space away from buildings, power lines, streetlights etc. Do not move more than 2 metres if possible AFTER an earthquake: • • • • Help those around you if you can If inside, stay inside – hazards outside may be worse. Do not evacuate a building shaking has stopped DO NOT USE LIFTS – use stairwells Tsunami Porirua is in a tsunami zone so it is important to know the natural warning signs. In preparation for a tsunami, identify safe places in your area; know the natural warning signs if you experience any of the following: • Feel a strong earthquake that makes it hard to stand up, or a weak rolling earthquake that lasts a minute or more • See a sudden rise or fall in sea level, • Hear loud and unusual noises from the sea There is no alarm for a tsunami so do not wait for instruction, just get to higher ground or inland. Move IMMEDIATELY to the nearest high ground, or as far inland as you can (JUST GO - DO NOT WAIT FOR INSTRUCTION). Injury Reporting Injuries and near misses must be reported so they can be investigated in order to prevent the same thing happening again. If you injure yourself on campus, practicum or field trip it must be reported. Obtain a Whitireia Accident Incident form your Tutor or Campus Administrator and give to your Tutor to forward to Human Resources (Health and Safety). Serious injuries must be reported immediately to your Tutor. Smokefree Policy Whitireia supports a healthy work and study environment. All Whitireia leased and owned buildings including balconies, all outdoor spaces considered part of Whitireia including pathways, grounds and carparks, and all Whitireia vehicles, owned, leased or hired are smoke free, this applies 24 hours a day, 7 days a week. Everyone is expected to abide by the smoke free policy at all times. Whitireia Smokefree Guidelines are available on request. Cessation provider information is available. 50 April 2015 EVALUATION Whitireia is committed to the philosophy and practice of regular self-evaluation and continuous improvement to enhance learning and teaching for its students and communities. At Whitireia, evaluation is part of everyday good practice and takes place at all levels, including: • • • • organisation as a whole faculties service areas learning and teaching programmes Evaluation of teaching programmes is in accordance with the Evaluation and Quality Improvement Policy and Procedures (Whitireia Quality Management System (QMS). NZQA’s six key evaluation questions provide the framework for evaluation: 1. 2. 3. 4. 5. 6. How well do learners achieve? What is the value of outcomes for key stakeholders including learners? How well do programmes and activities match the needs of learners and other stakeholders? How effective is the teaching? How well are learners guided and supported? How effective are governance and management in supporting educational achievement? Student input into evaluation Student ideas and opinions will be sought at regular intervals during the year. Evaluation of teaching and programmes of study is conducted through the Faculties. A student satisfaction survey is held annually to see if students are satisfied with their programme and polytechnic services. The information students provide is very important to ensure the high quality of all aspects of the learning environment of our polytechnic. Students will receive feedback on all survey results in which they participate. Feedback is given in a manner that does not breach confidentiality. Employer and graduate input into evaluation The polytechnic conducts an annual survey of businesses and organisations that have employed Whitireia graduates. The feedback is used to ensure that programmes are providing graduates with the knowledge, skills and aptitudes that employers see as important. Graduates are also surveyed annually to gain their impressions of their programmes and whether or not they think it has prepared them well for employment. External stakeholder input into programmes Most programmes operate under the guidance of a programme advisory committee that is made up of representatives from industry, employers, professional bodies, the community, and the polytechnic including students. The committee ensures that programmes are teaching the skills and knowledge that are useful and relevant to the needs of the industry or profession. In some programmes other ways of engaging with external stakeholders are used in place of a programme advisory committee. 51 April 2015 CONCERNS AND COMPLAINTS Whitireia is committed to providing a positive, equitable and supportive learning, teaching and work environment that is respected and enjoyed by all those associated with it, but recognises that at times concerns or complaints arise amongst students, staff and members of the public. Whitireia has procedures and guidelines in place for addressing concerns or complaints from students, staff and members of the public in relation to a: • course or programme of study or other learning activity • student(s) • staff member(s) • manager(s) • Council member(s) Whitireia resolves concerns and complaints • informally, at the lowest level (where feasible) • as fairly, constructively and quickly as possible • in accordance with Whitireia values and the principles of natural justice Raising concerns Whitireia is committed to providing high quality educational programmes and services for its students and communities. However, as in all organisations with large numbers of people, there is always the possibility that mistakes, misunderstandings and problems will occur. The processes below are to be followed to ensure that any resulting concerns and complaints are resolved as fairly, constructively and quickly as possible in accordance with Whitireia values. Informal process for the resolution of concerns Student concerns should be resolved informally and quickly wherever possible. Students are strongly encouraged to discuss their concerns directly with the relevant staff member or student. If the problem is not resolved, the student should discuss their concerns with a programme manager or other manager. When a student approaches a staff member with a concern, the staff member is expected to respond in an open and professional manner and to take steps to resolve the matter informally in as short a timeframe as possible. Students may wish to seek advice from Whitireia support staff, for example, Māori or Pacific Liaison Support or International Student Liaison. The polytechnic’s contracted Counselling Services are also available. These people can provide information and support in the resolution process. Formal processes for dealing with complaints Where informal processes have not been effective in resolving concerns, the formal complaints process should be followed. Students should make their own formal complaint in writing, preferably on the Student Complaint Form, located at the back of this manual, stating the issue and evidence that can be provided. Complaints must be signed and dated, and submitted to the relevant Faculty Dean or Service Manager. If the complaint involves a Dean, Service Manager or Deputy Chief Executive, it should be made to the Chief Executive. If it involves the Chief Executive, it should be made to the Chair of Council. 52 April 2015 The parties’ rights to information When a complaint is received, the Dean or Service Manager must, within a reasonable space of time, usually within five working days: • give a copy of the complaint to the person/s complained about and inform them in writing of the complaint and the procedures to be followed AND • provide the complainant with written acknowledgment of receipt of the complaint and information about the procedures to be followed It is the responsibility of the Dean or Service Manager to ensure that all parties to the complaint are kept fully informed of their rights and obligations under this process and of the progress of the complaint. Investigation of complaint In the case of a written formal complaint, the Dean or Service Manager will interview the parties to the complaint as soon as possible. The parties to the complaint may be interviewed separately or together, as appropriate. Any of the parties to the complaint may bring a support person to the interview or meeting. Within a reasonable space of time, usually within ten working days, the Dean or Service Manager will make a decision to uphold or not uphold the complaint. This will be conveyed in writing to the parties. Decision not to proceed The Dean or Service Manager investigating the complaint may decide to take no further action on the complaint if, in their judgment: • the subject matter of the complaint is not of sufficient seriousness to warrant further investigation at this level • the evidence provided by the complainant is insufficient • the complaint is not made in good faith • the complaint is outside the jurisdiction of the polytechnic Where a decision is made not to investigate, an alternative course of action may be recommended. Decision to uphold complaint If the Dean or Service Manager concludes that the complaint is justified, there are a number of remedies available. It is the responsibility of the Dean or Service Manager to ensure that any agreed remedy is implemented. If appropriate, a proposed remedy may be discussed with the complainant. Remedies may include: • an apology • assurance that the behaviour/situation complained of will not be repeated • a contract to seek appropriate information or help to ensure that the behaviour/situation complained of is not repeated • making relevant amends or reparation in some specified way Where there is a counter-complaint and it is not possible to decide which party is at fault, formal arbitration may be proposed. Whether or not the complaint is upheld, if there is a conflict of interest or a desire for mediation by all the parties, the matter may be referred to formal mediation. If the Dean or Service Manager concludes that there has been a breach of regulations requiring some disciplinary action, the relevant procedures must be followed. Please refer to Student Conduct section of this manual for more information. 53 April 2015 Appeal against decision arising from complaint Any party to a complaint may, within ten working days of receiving the decision from a Dean or Service Manager, appeal in writing to the Executive Team. Until an appeal is heard, any sanctions imposed remain in action. The process is outlined below; • the student will receive in writing, within a reasonable space of time, notice of the date, time and venue for a meeting with an Appeals Committee • the Appeals Committee will consist of three members from Executive Team and Deans of the Polytechnic • the student and any other party to the complaint will provide a clear written submission covering all the points they wish to have considered in the appeal • the Faculty Dean or Service Manager who made the decision at issue will provide a written submission covering the reasons for that decision • an Appeal Committee meeting will be held with the complainant and any other party to the complaint. Anyone who is a party to the complaint may bring a support person to the meeting • the Appeals Committee will consider the appeal and provide a written decision to the complainant and any other party to the complaint within ten working days of the meeting The decision of the Appeals Committee is final. Further recourse Where a student has new information relating to their formal complaint, they may contact the Chief Executive’s Office. The student should provide a written outline of the additional information they wish to have considered. The Chief Executive has the discretion to decide whether to interview the student based on the new or additional information or whether to decide that the matter has already been finalised. 54 April 2015 Student complaints process At Whitireia our aim is to resolve concerns and complaints as fairly, constructively and quickly as possible in accordance with Whitireia values. The process applies to all students at Whitireia and is intended to cover all concerns/complaints about any matters that are not covered by other academic or complaints policies. All parties may use a support person at any stage of the process. Informal Processes for the Resolution of Concerns Wherever possible, students are strongly encouraged to discuss concerns directly with the relevant person (e.g. tutor, fellow student) They may wish to seek support and/or advice from: Student Support Services (e.g. counsellor, Māori liaison person) Where the informal process is inappropriate, for example, where harassment may be involved, a written complaint may be made directly to the Faculty Dean Resolved Y/N If no Where the matter has not been resolved, the student should discuss their concerns with a programme manager or other manager. Resolved Y/N If no Formal Complaints Process Student makes a formal complaint in writing preferably on the Complaints Form. The signed and dated complaint is submitted to the relevant Faculty Dean or Service Manager The Faculty Dean or Service Manager within a reasonable space of time (usually one week) will: 1. Give a copy of the complaint to the person/s being complained about and inform them in writing of the complaint and the procedures to be followed 2. Give written acknowledgment of receipt of the complaint and information about the procedures to be followed to the complainant 3. Keep all parties informed of their rights and obligations and the progress of the complaint Investigation and interview of parties by Faculty Dean or Service Manager. All parties may bring a support person to the meeting or interview. Decision to uphold or not uphold the complaint must be made within a reasonable timeframe (usually within two weeks). All parties must be informed of the outcome in writing. Decision not to proceed further An alternative course of action may be recommended Complaint upheld Appropriate remedy agreed on Breach of regulations has occurred, disciplinary action required (see Student Conduct Procedures) Appeals against a decision may be made by any party to the Appeals Committee through the Executive Team Office within ten working days Where a student has new information relating to their formal complaint they may contact the CE’s office. The CE has the discretion to decide whether to revisit the complaint or not. 55 April 2015 Academic concerns Students are expected to: • apply themselves with reasonable diligence to their course work and to maintain minimum standards of achievement as set out in their programme regulations • comply with the academic requirements for their programme as stated in the relevant programme handbook • comply with any specific requirements related to their programmes of study as required by professional bodies, industry organisations or regulatory bodies governing those programmes • submit assessments that are their own work (refer to the Academic Misconduct section of this manual if required) Informal process Concerns about academic performance should be addressed informally in the first instance by discussion between the student and tutor. Students may wish to seek advice from Whitireia support staff, for example, Poutama/ Learning Skills, Disability Coordinator, Māori or Pacific Liaison Support or International Student Liaison. Wherever possible, the aim is to support the student to address any difficulties or concerns so that they can successfully complete their programme of study. When informal processes have not been effective in resolving concerns, the following formal process applies. Formal process Step 1 – The Programme Manager discusses the problem with the student concerned and clearly specifies the: • changes in behaviour or performance required • method or criteria by which progress or change will be measured • assistance the student may receive to make those changes • consequences of not meeting these requirements • date when progress will be reviewed The progress or change required must be reasonable, clearly specified, able to be demonstrated by the student and achievable within the stated time period. Students may bring a support person to the meeting (or teleconference) with them. The student’s attention should be drawn to the policy and these procedures being invoked. The student must receive written notice of the actions agreed at the meeting and the date for a review of those actions. Step 2 – At the review date, the Programme Manager or Faculty Dean meets (or teleconferences) with the student and reviews progress. If the required changes have not been achieved, the student is advised in writing, outlining the consequences of continued failure to meet required standards. The process should review and reiterate the requirements and encouragements stated at the first meeting. The written advice should include the actions agreed and the date for a review of those actions. It must inform the student that a failure to make progress, achieve the required change or address the concerns raised may lead to the cancellation of their current enrolment and/or refusal of future enrolment on the programme. Step 3 – At the next review date, if the required changes have not occurred, the Dean may recommend to the Chief Executive that the student’s enrolment be cancelled. 56 April 2015 Cancellation of enrolment Cancelling a student’s enrolment (after the initial refund period) represents the ultimate in sanctions against a student. In considering such matters, Whitireia ensures that: • only the Chief Executive may cancel a student’s enrolment • these procedures are followed in making a recommendation to cancel an enrolment • the student has been given every opportunity to be assisted by the various agencies within Whitireia as appropriate • all relevant evidence has been fully documented as it accumulates The following may constitute grounds for formally cancelling a student’s enrolment: • continuing failure to meet the academic requirements of the programme in which they are enrolled • making insufficient progress in their programme of study after a reasonable period of time • failure to comply with any specific requirements related to their programme of study as required by professional bodies, industry organisation or regulatory bodies governing that programme • academic misconduct (see the Academic Misconduct section in this manual) The power to enforce such a requirement is vested in the Council of the Polytechnic (Education Amendment Act 1991). That power is delegated to the Chief Executive. If the Chief Executive receives a recommendation to cancel a student’s enrolment, the student concerned may be interviewed. The Chief Executive will advise the student in writing that their enrolment has been cancelled. Appeal against decision to cancel enrolment If the student wishes to appeal against the Chief Executive’s decision to cancel their enrolment, the student may, within five working days of that decision, lodge an appeal with the secretary to the Polytechnic Council. The student will be given five working days’ notice in writing of the time, date and place of the meeting of a delegated subcommittee of the Council at which the appeal will be considered, together with copies of the relevant documents to be presented to that committee. The student has the opportunity to present written submissions or representations on their behalf. The Chief Executive will present to the committee the reasons for cancelling the enrolment. The student will be given the opportunity to present their reply to the Chief Executive’s case either in person or through a support person, who may be but need not be a legal adviser. After the Chief Executive, student and any support people retire, the Council makes the decision to uphold or not to uphold the appeal. The decision of the Council on such matters is final. 57 April 2015 Student academic concerns process Applies to all students enrolled at Whitireia. Students may bring a support person if they wish. Informal process Formal process Discussion between student and tutor Possible use of Student Support Services (including counselling service, Māori, Pacific, International or Youth Guarantee liaison and pastoral support, Learning Advisor (disability) Resolved Y/N Step 1. Interview (or teleconference) with programme leader/faculty dean. Academic changes required and assistance available specified. Consequences of failure to meet required academic progress outlined. Review date set in writing. Student receives written notification of the agreed actions and review date. Step 2. At review date, the programme leader/faculty dean will meet (or teleconference) with the student. If the required progress has not been achieved, the student will be advised in writing of the consequences of continued failure to meet the required standards e.g. that failure to progress, achieve change or address the concerns may lead to cancellation of their current enrolment and/or refusal of future enrolment on the programme. The process should view and reiterate the requirements, assistance available and encouragement from Step 1. Second review date set. Student receives written notification of the agreed actions, review date and consequences. If no Step 3. At review date, if specified changes have not occurred, the Dean may recommend that Chief Executive cancel the enrolment. Appeal within five (5) working days against the decision to cancel an enrolment may be lodged with the secretary to the Polytechnic Council. 58 Student conduct Whitireia is committed to the provision of a safe learning and working environment for all students and staff. Students will: • behave at all times in a mature and responsible manner • meet health and safety requirements for their programme of study • respect the rights of other people Misconduct Any of the following may be regarded as student misconduct: • disruption of other students’ study • any form of harassment • abusive or intimidating behaviour or language • misuse of Social Media • violence or threats of violence • the use, possession, sale or exchange of any substance under the Misuse of Drugs Act • wilful damage to property or grounds • any breach of the law or criminal behaviour Informal process Concerns about student conduct should usually be addressed informally in the first instance by discussion between the student and tutor or staff member concerned. Students may wish to seek assistance or support. Formal process When the informal process has not resolved the problem, or is not considered appropriate, the following formal process applies. Step 1 – The Programme Manager or Faculty Dean discusses the problem with the student concerned to clearly specify: • the changes in behaviour required • the assistance the student may receive to make those changes • the consequences of not meeting the requirements • the date when progress will be reviewed Students may bring a support person to the meeting. The student’s attention should be drawn to the policy and these procedures. The student must receive written notice of the actions agreed at the meeting and the date for a review of those actions. Step 2 – At the review date, if the required changes in behaviour have not occurred, the Faculty Dean will give a written warning to the student outlining the consequences of continued failure to meet required standards of behaviour. The process should review and reiterate the requirements and encouragements in Step 1. The written warning should include the actions agreed and the date for a review of those actions. Step 3 – At the next review date, if the required changes have not occurred, the Dean will recommend to the Chief Executive that the student’s enrolment be cancelled. Cancellation of enrolment Cancelling a student’s enrolment (after the initial refund period) represents the ultimate in sanctions against a student. In considering such matters, Whitireia ensures that: • only the Chief Executive may cancel a student’s enrolment • these procedures are followed in making a recommendation to cancel an enrolment • the student has been given every opportunity to be assisted by the various agencies within the polytechnic as appropriate • all relevant evidence has been fully documented as it accumulates Any behaviours listed in the Misconduct section above may constitute grounds for formally cancelling a student’s enrolment. The power to enforce such a requirement is vested in the Council of the Polytechnic (Education Amendment Act 1991) and is delegated to the Chief Executive. If the Chief Executive receives a recommendation to cancel a student’s enrolment, the student concerned may be interviewed. If the recommendation is upheld, the Chief Executive will advise the student in writing that their enrolment has been cancelled. Appeal against decision to cancel enrolment Refer to the Academic Concerns section, under Appeal against Decision to cancel Enrolment for procedure. 60 Student conduct process Applies to all students enrolled at Whitireia Community Polytechnic. Students may bring a support person if they wish. Informal process Formal process Discussion between student and staff member Possible use of Student Support Services (including counselling service, Māori, Pacific, International or Youth Guarantee liaison and pastoral support, Learning Advisor (disability) Resolved Y/N If no Step1. The programme leader or faculty dean will discuss the problem with the student concerned to clearly specify the changes in behaviour required, the assistance the student may receive to make those changes, the consequences of not meeting these requirements, and the date when progress will be reviewed. The student must receive written notice of the actions agreed at the meeting and the date for a review for those actions. Step 2. At review date, if specified changes have not occurred, written warning from the faculty dean outlining the consequences of continued failure to make the required standards. The process should view and reiterate the requirements, assistance available and encouragement from Step 1. Second review date set. Student receives written notification of the agreed actions, review date and consequences. Step 3. At review date, if required changes have not occurred, the dean will recommend to the Chief Executive that the student’s enrolment be cancelled. Appeal within five (5) working days against the decision to cancel an enrolment may be lodged with the secretary to the Polytechnic Council. Threatening situations Use the following steps where any threat to the life or safety of staff or students is involved, or criminal behaviour has occurred. Step 1. Ensure the safety of the people involved in the incident by either providing support to address the problem or separating the people involved in the incident while the situation is clarified and resolved. Step 2. Contact a faculty dean or member of Executive Team to assist and advise. The Chief Executive will be informed of the incident Step 3. Should it not be possible to defuse a dangerous or criminal situation, the police should be contacted. Step 4. Once the safety of the people involved is assured, a written report on the situation should be sent to the Chief Executive. Step 5 The CE will decide any further action to be taken based on a recommendation from the dean or senior manager concerned. The CE may move immediately to interview the student concerned and this may lead to suspension or cancellation of the student’s enrolment. Harassment The following definitions are to provide a guideline around behaviour and actions that may be considered to be harassment. Harassment (as per Harassment Act 1997) Harassment is any of the following: • watching, loitering near or preventing or hindering access to or from that person’s place of residence, business, employment or any other place that the person frequents for any purpose • following, stopping or accosting that person • entering or interfering with property in that person’s possession • making contact with that person (whether by telephone, correspondence or in any other way) • giving offensive material to that person or leaving it where it will be found by, given to or brought to the attention of that person • acting in any other way that causes that person (‘person A’) to fear for his or her safety and that would cause a reasonable person in person A’s particular circumstances to fear for his or her safety Sexual (as per Human Rights Act 1993) Sexual harassment includes: • the making of a request of any other person for sexual intercourse, sexual contact or other form of sexual activity that contains an implied or overt promise of preferential treatment or an implied or overt threat of detrimental treatment • the use of language (whether written or spoken) of a sexual nature or of visual material of a sexual nature, for example, unwelcome behaviour such as telling sexual jokes or stories; suggestive remarks, teasing, gestures or noises; displaying sexual material, for example, on posters, computer screens etc • physical behaviour of a sexual nature, to subject any other person to behaviour that is unwelcome or offensive to that person and is either repeated or of such a significant nature that it has a detrimental effect on that person Note: Where a person complains of sexual harassment, no account shall be taken of any evidence of the person’s sexual experience or reputation. Racial (as per Human Rights Act 1993) This involves the use of language (whether written or spoken) or visual material or physical behaviour that: • expresses hostility against or brings into contempt or ridicule any other person on the ground of the colour, race or ethnic or national origins of that person; and • is hurtful or offensive to that person (whether or not that is conveyed to the first-mentioned person); and • is either repeated or of such a significant nature that it has a detrimental effect on that other person Bullying Bullying is “workplace behaviour that could reasonably be considered to be humiliating, intimidating, threatening or demeaning to an individual or group of employees. It can be overt or covert, inflicted by one person or groups”1. A key defining feature of bullying is that it is a persistent pattern of behaviour that is repeated over time. Examples of overt bullying include 2: • physical behaviours, for example, stand-over tactics, aggressive body language or gestures • behaviour or language that threatens, demeans or degrades in face-to-face interactions, email and other written communications • verbal abuse, for example, insults, shouting, sarcasm, offensive language, derogatory remarks 1 Australian Public Service Commission (2006). Respect: Promoting a culture free from harassment and bullying in the APS. A good practice guide. Barton, Aust.: Commonwealth of Australia, p.6 2 Australian Public Service Commission (2006). Respect: Promoting a culture free from harassment and bullying in the APS. A good practice guide. Barton, Aust.: Commonwealth of Australia 62 • unfair application of rules and policies, for example, in access to leave or professional development • unjustified and repeated nit-picking and fault-finding • interfering with a person’s personal property or work equipment Examples of covert bullying include more subtle behaviours such as: • ostracism, for example, isolating or excluding from work-related activities, not acknowledging an individual’s presence • undermining, for example, unwarranted removal of responsibility, persistent and baseless criticism, spreading gossip and rumours • sabotage, for example, withholding information that is required to carry out tasks, constantly changing the goal posts or rules, unnecessary interruptions Behaviour that is not harassment or bullying 3 Examples include: • friendly banter, light-hearted exchanges, mutually acceptable jokes and compliments • assertively expressing opinions that are different from others • open and frank discussion about issues or concerns that takes place without personal insults • providing constructive and courteous feedback, counselling or advice about work-related behaviour and performance • warning or disciplining someone in line with organisational policy giving negative feedback, including in a performance appraisal and requiring justified performance improvement • carrying out legitimate or reasonable management decisions or actions, undertaken in a reasonable way and with respect and courtesy • making a complaint about a tutor’s, manager’s, student’s or other person’s conduct, if the complaint is made in a proper and reasonable way • insisting on high standards of performance in terms of quality, safety and team cooperation 3 Drawn from a range of sources including: State Services Commission (2003). Creating a positive work environment: Respect and safety in the public service workplace. Wellington, New Zealand: Author.; Australian Public Service Commission (2006). Respect: Promoting a culture free from harassment and bullying in the APS. A good practice guide. Barton, Aust.: Commonwealth of Australia 63 FORMS Recognition of Cross Credit Application Form WHITIREIA COMMUNITY POLYTECHNIC Instructions to applicant: • Please complete the following cross credit record of evidence sheet with your personal details and cross credit information. • List the courses (papers or modules) for which cross credit is sought. • On the cross credit record of evidence sheet, you need to provide the following details of the equivalent course: title, level and credit value, the tertiary education organisation and qualification. • Provide certified copies of transcripts as evidence for this application APPLICANT TO COMPLETE Applicant name Address Phone Email Your existing qualification(s), including tertiary education organisation Qualification for which cross credit is sought Signature and date FACULTY TO COMPLETE Assessor name Board of Studies approval (date and signature) Letter to applicant Invoice generated for application fee of $50.00 (date and signature) All fees paid – $50.00 application fee plus 10% of paper/course /module fee per approved cross credit (date and signature) Entered on Artena (date and signature) 64 Record of evidence for cross credit Whitireia course for which you seek cross credit Course or qualification to be credited from Evidence attached Accepted Yes/No (assessor to complete) NB: Remember to attach verified copies of your academic transcript(s) as evidence 65 Recognition of Prior Learning (RPL) Application Form WHITIREIA COMMUNITY POLYTECHNIC Instructions to applicant: • Please complete the details below for relevant course (papers or modules) or unit standards. The programme manager can supply you with the learning outcomes and additional forms if required. • Please put your evidence into a folder or portfolio and label each piece clearly with a number or letter (e.g. A, B C … or I, II, III, IV … or 1, 2, 3 …). • On the Record of Prior Learning Evidence sheet, briefly describe the evidence you are providing for each learning outcome (in the Evidence column) and record in the Reference column the number or letter that you have allocated (see above). • If you are unsure of what evidence you have, or wish to discuss some points orally, leave a blank and this area can be discussed with the programme manager. APPLICANT TO COMPLETE Applicant name and ID Address Phone Email Your existing qualification(s), including tertiary education organisation Programme/qualification for which RPL is sought Signature and date FACULTY TO COMPLETE Assessor(s) Moderator / Prog. Manager Board of Studies approval (date and signature) Letter to applicant Invoice generated for application fee of $50 (date and signature) All fees paid – $50 application fee plus 15% of course/unit standard fee per approved RPL (date and signature) Artena record (date and signature) 66 Record of Prior Learning Evidence Course (paper or module) or unit standard name: Learning outcomes RPL Recommended RPL Not Recommended RPL Recommended once the following completed Prior learning and/or evidence relating to the learning outcome Assessor Signature: Portfolio Reference Complete Yes/No (assessor to complete) Date: Moderator or Programme Manager Signature: NB: Remember to attach all evidence to this application 67 Application to Transfer 68 Application to Withdraw 69 International Transfer and Withdrawal Form 70 71 Change of Details/Address 72 Hardship Grant Application WHITIREIA COMMUNITY POLYTECHNIC Hardship Grant Application Application Number _________ PLEASE COMPLETE ALL SECTIONS OF THIS APPLICATION AND SIGN Name _____________________________________________________________________________________ Date________________________________ Student ID Number_______________________ Current course______________________________________ Full Year Part Year Address___________________________________________________________________________________ __________________________________________________________________________________________ Phone number_____________________________________________________________________________ Number of dependants________________________ Ages___________________________________ Living arrangements Rent Board HNZ house Flatting Living alone Own home Living with parents Living with own children Other ___________________________ Have you tried to get financial assistance from any other source? Yes No If yes, please detail _________________________________________________________________________ Amount requested __________________________________________________________________________ For what purpose?__________________________________________________________________________ What has caused this problem? Why do you need help? __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ 73 __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ _________________________________________________________________________________________ Are there any special circumstances that may affect the outcome of this application? _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ I am currently attending Whitireia and intend to complete my course this year: Yes /No If not, please state why: ______________________________________________________________________ Have you applied for a Whitireia Hardship Grant before? Yes/No Year__________ How did you find out about the grant? Counselling & Health Student Financial Advisor Students’ Association Students Have you received assistance from a Budget Service? Tutor Customer Services Other________________________________ Yes No If yes, which service and name of Budget advisor__________________________________________________ Please include a letter from your Budget Advisor to support this application yes No 74 Budget Worksheet INCOME (Weekly) All family income must be included Student Allowance $ Student Loan Living Costs $ Wages (self) $ Wages (partner) $ WINZ Benefit $ Family Support $ Boarder/Flatmate $ Accommodation $ Supplement/Benefit Training Incentive Allowance $ EXPENSES (Weekly) Other Less WINZ deductions TOTAL INCOME $ $(__________) $___________ INCOME Less EXPENSES = Surplus/Deficit $ $ $___________ Scholarships/Awards Overdraft limit Cost of Course Materials Student Loan Balance $ $ $ $ Rent/Mortgage/Board Food Power Rates Telephone Fares/petrol House/contents insurance Car registration/insurance $ $ $ $ $ $ $ $ School Fees / childcare $ Cigarettes / entertainment Clothing Subscriptions Hire Purchase (1) Hire purchase (2) Credit Card/s Loan Company Medical/dental Court Fines/child support Other Expenses TOTAL EXPENSES $ $ $ $ $ $ $ $ $ $ $_______________ Overdue Bills $ $ $ $ Privacy Act I agree to the Financial Advisor having access to my financial records and my file at Customer Services and to the disclosure of the personal information given on this application to the members of the Student Support Committee, for the purposes related to this application. I agree to the Student Financial Advisor confirming information stated on this application form, from my above named creditor/s. I give permission for this application to be held at Whitireia Polytechnic. I understand that without this authorisation, my application cannot proceed. To the best of my knowledge, the information I have given is correct. I have read and understand the information on the Hardship Grant. Signed by the applicant _________________________________________________ Date ______________ 75 For Office Use Only Application Granted / Declined Date……………………………….. Amount granted Date paid Cheque No Payable to Authorised by (signature): 1 2 3 Cheque collected/posted/other 76 Library Distance Request Form Click on the Library Distance Request Form hyperlinked heading to open form. Alternatively call 0800 WHITIREIA (944 847) ext 3105 or email [email protected] and insert Attention – Distance in the subject heading to request a form to be sent to your email. If you are at the Porirua Campus, visit the library and ask for a form to complete in person. Library Interloan Request Form Click on the Library Interloan Request Form to request an Interloan. You can also email [email protected] and put Attention – Interloan in the subject heading to request a form to be sent to you. Alternatively you can contact your Campus Librarian or phone 0800 WHITIREIA (944 847) ext. 3105. 77 Student Complaint Form WHITIREIA COMMUNITY POLYTECHNIC Raising Concerns or Complaints Your details You must provide this information before Whitireia can consider your complaint. If you wish your name to be confidential, indicate this requirement in Section 6, but still provide details in this section. Name(s) of complainant: Contact details: (if the complaint is from a group, please provide details for one key contact person only) Postal address: Phone number: Email address: Nature of the complaint I would like to make a formal complaint to Whitireia about (name of person/s being complained of) My relationship to Whitireia is (for example, student, staff member, contractor) Please give details of your position and/or any relevant programmes you are or have been enrolled on (if applicable) 78 Type of Complaint Please specify the main type(s) of issue(s) your complaint relates to: Complaint Details Write the details of your complaint as clearly as possible below. Try to give specific examples that support your complaint and provide facts such as dates, times and places. Use extra pages if necessary. 79 Supporting Documents Please attach any documents that support your complaint and list these below. Depending on the nature of your complaint you could include copies of other correspondence, notes from meetings, etc. Use extra pages if necessary Authorisation You must sign this in order for Whitireia to consider your complaint. Please tick the relevant boxes and sign below. I have attempted to resolve the complaint by using other, more Informal, resolution measures Yes No I authorise Whitireia to inform the person/s complained of my name(s) Yes No I authorise Whitireia to proceed with investigating my complaint. Your signature(s): Date: Please forward the completed form and other evidence to the appropriate Manager, Dean or Human Resource Manager 80 Application to Re-Enrol Form (Domestic Students) 81 82 Application to Re-Enrol Form (International Students) 83 APPENDIX – APA Referencing Guide to APA Referencing for Whitireia Students 2013 Edition Acknowledgements This guide is based on the 6th edition of the Publication Manual of the American Psychological Association. Please email: [email protected] with any feedback. An online version is available on the library web pages, and updated during the year. This Edition: Adapted by Kim Baxter. With thanks to: Whitireia students & staff, including: Kataraina Mateparae; Catherine Doughty; Kerri Arcus; Susan Ridley; Adele Holland; Ram Petikam. Previous editions: Ailsa Parker, Jill Wilkinson (2000 to 2008); Debra Wilson (2011). 84 CONTENTS &, 5, 11 Editor, 6, 12 Personal Communication, 7 Abbreviations, 11 Electronic Sources, 8 Photo, 9 Acts, 15 Email, 7 Picture, 9 Annual report Encyclopedia Plagiarism, 1 Electronic, 15 Electronic, 20 Print, 15 Gale database, 20 Appendix, 10 Print, 13 Podcast Audio, 20 Policy document, 17 et al., 5 Proquest, 26 Anonymous, 6 Figure, 9 Publishers, 11 Edited, 11 Footnotes, 10 Punctuation, 11 Many, 5, 11 Hanging indent, 10 Quotations Multiple publications, same Internet, 17 Author, 5, 11 year, 14 Issue number (periodicals), 13 None, 11 Italics, 11 One, 5, 11 Journal Two, 5, 11 Author as publisher, 12 Blog, 20 Book Electronic, 19 Print, 11, 13 Electronic, 18 Print, 13 Legislation 40 words, 3 Reference list Alphabetical order, 10 Retrieval Date, 17 Statutes Electronic, 20 Print, 15 Electronic, 20 Table, 9 Print, 15 Television broadcast, 16 Letter to editor, 13, 16 Theses Live performance, 8 Electronic, 21 Electronic, 20 Magazine, 14 Print, 17 Print, 15 Medsafe, 19 Brochure Title Cited in text, 6 Chapter in book, 6, 12 Microsoft Word, 2 Composer, 15 MIMS, 14 TV show, 16 Concert, 8 Motion picture, 15 Unpublished manuscript, 17 Conference paper Movie, 15 Verbal communication, 7 Multiple works Video, 17 Electronic, 13 Print, 13 Citation in text, 6 Conversation, 7 Music Recording, 15 Date Newspaper No date, 8 Dictionary Electronic, 20 Electronic, 21 Print, 16 No author, 6, 12, 14 Print, 13 Citation in text, 6 Dissertation No author, Internet, 6 Electronic, 21 Print, 17 Organisation As author, 4 DOI, 18 As author and publisher, 4 Edited, 6 As website author, 19 Edition, 11 You Tube, 21 Web site, 17 Entire web site, 9 No author, 20 Wiki, 21 Worksheet - book, 23 Worksheet - periodical, 24 Worksheet – Proquest article, 26 Worksheet - Referencing terms, 27 Periodicals, 13 85 INTRODUCTION • One important part of an assignment is the way in which a logical argument is built up using a variety of other writers’ ideas, both for and against your own • When you are using someone else's ideas, you must acknowledge their work by using a reference • A reference is a brief summary of the details of a source of a quotation, e.g. book, journal or web site, and it follows a set format • If you don’t acknowledge someone else’s work it is plagiarism which is considered cheating, and would be a reason to fail an assignment. The main reasons for referencing are: 1. To let the reader know where you got your references from. 2. To let the marker identify the range and quality of your reading for the topic. 3. To distinguish between your ideas and someone else’s. 4. To place your work in the ongoing cycle of knowledge. APA GUIDELINES At W hitireia, assignments are referenced using the American Psychological Association (APA) guidelines, which are a set of rules for different types of sources. The examples in this guide are based on: th American Psychological Association. (2010). Concise rules of APA style. (6 ed.). Washington, DC: Author. American Psychological Association. (2007). APA style guide to electronic references. W ashington, DC: Author. The manuals can be found in your campus libraries and an updated guide is available electronically via the library catalogue and web site. FURTHER ONLINE HELP Helpful Internet web sites: APA Style Help: http://www.apastyle.org/learn/index.aspx Frequently Asked Questions About APA Style: http://www.apastyle.org/faqs.html Quick ©ite: http://www.cite.auckland.ac.nz/quick.php APA Interactive: http://owll.massey.ac.nz/referencing/apa-interactive.php APA Style Blog: http://blog.apastyle.org/ ©Whitireia NZ. Updated 29 November 2012. 1 HOW TO USE THIS GUIDE There are two parts to referencing. This guide provides examples for: Part 1: Reference Citations in the Text: This means stating within the text of your assignment, the sources from which you have obtained information. You can cite (quote) by paraphrasing and/or direct quotation. Part 2: The Reference List: This is a detailed list of the sources used in your assignment. Getting started 1. Firstly, identify the kind of item you wish to reference. For example, is it a book? Or webpage? Or article? 2. Then, go to the contents page of this guide. Look up the type of item you wish to reference, for example, encyclopedia. Then go to the page number listed. 3. Next, find out the author/s of the work you want to reference. A reference will vary depending on the number and type of author. Use the examples in this guide to write your reference. 4. Use the worksheets at the back of this guide to make your referencing accurate. 5. Remember that in APA, footnotes are discouraged and et al. is rarely used. USING MICROSOFT WORD TO INSERT REFERENCES If you have access to Microsoft Office 2007 or above, you can insert references and create bibliographies: 1. Click on the References Tab > Insert Citation button on the toolbar when you're ready to enter a citation. 2. You can either insert a "placeholder" and fill out the fields (author, title, year, etc.) later, or complete them right away. 3. When you're ready to make your reference list, just click the Bibliography button and it does it automatically. You can select APA. 4. Remember that you will still need to do a lot of work to tidy up your references such as adding page numbers and URLs. 5. If you are using W ord 2003 at home, the Insert Citation button is not available. Remember, you can only do this with (.docx) documents. For further help, ask a librarian. ©Whitireia NZ. Updated 29 November 2012. 2 PART 1: REFERENCE CITATIONS IN THE TEXT • You can quote someone else’s work (cite) by paraphrasing and/or direct quotation. • Paraphrasing is when you use your own words. • APA uses the author – date method of citation. It does not recommend footnotes or end notes. • This means the last name of the author(s) is followed by the year of publication and must be included in the text of your assignment. PARAPHRASING DIRECT QUOTE Putting into your own words the author's main A direct quote is using exactly, word for word, what ideas, points and concepts. is written in the book, journal, newspaper, etc. • • You don’t have to include the page number when number must always be given. paraphrasing. • No quotation marks are used When using a direct quote the relevant page • If you are quoting fewer than 40 words then put the quote in quotation marks “ ” • If quoting 40 or more words indent the entire quote and use double spacing • If you are using the author’s name in your text • If you are using the author’s name in your text then put the year in brackets after the author’s then put the year in brackets after the author’s name. name with the page number going after the actual quote. Examples Examples White (1994) suggests that unemployment is a Benner (1984) states, “nurses make life-and-death health issue for young people as the stress and decisions and possess an increasingly specialized poverty associated with not having work has a body of knowledge” (p. 196). detrimental effect on an individual’s health status. Or Block Quote (40 words or more) The Public Health Commission (1994) states that A useful definition is put forward by Baumrind (1987): suicide is the second most common cause of death By adolescence I refer to an age span roughly for young males in New Zealand after motor vehicle between the ages of ten and twenty-five that is accidents. heralded by the accelerating physical changes accompanying puberty; results in sexual maturity and identity formation; and eventuates in emancipation from childhood dependency. (p. 97) ©Whitireia NZ. Updated 29 November 2012. 3 • If you are not using the author’s name in your • If you are not using the author’s name in your text then both the author’s name and the year text then the author’s name, year and page are enclosed in brackets at the end of the number goes in brackets at the end of the quote. sentence. Examples Examples It has been suggested that unemployment is a health The role of nurses is important as “nurses make life- issue for young people as the stress and poverty and- death decisions and possess an increasingly associated with not having work has a detrimental specialized body of knowledge” (Benner, 1984, p. effect on an individual’s health status (W hite, 1994). 196). Or Or Suicide was the second most common cause of A useful definition that could be used for death by injury for young males in New Zealand after adolescence is: motor vehicle accidents (Public Health Commission, 1994). The developmental period of transition from childhood to early adulthood, entered at approximately 10 to 12 years of age and ending about 18 years of age. Adolescence begins with rapid physical changes – dramatic gains in height and weight, changes in body contour, and the development of sexual characteristics. (Santrock, 2008, p. 14) HINT FOR ORGANISATIONS AND USING ABBREVIATIONS • When the author is an organisation, government department or agency, etc., you use the same format as above except you use the organisation’s name instead. This also applies to Internet sites where the author is not listed. Examples The Ministry of Health (1997) suggests that culturally appropriate strategies are needed to reduce and prevent the increase of diabetes among Maori. Or “Diabetes is one of many factors contributing to low Maori health status” (Ministry of Health, 1997, p. 9). • If an organisation is referred to in abbreviated form, then the abbreviation can be used after the first citation. For example: First citation: Sport and Recreation New Zealand (SPARC, 2009) Or (Sport & Recreation New Zealand [SPARC], 2009) Subsequent citations: ©Whitireia NZ. Updated 29 November 2012. (SPARC, 2009) 4 HOW TO REFERENCE WHEN THERE IS EXAMPLES MORE THAN ONE AUTHOR, AN EDITOR, OR THERE IS NO AUTHOR General Rule: • Use ‘&’ when you are using the authors’ (Fleras & Spoonley, 1999) names in brackets. • Use ‘and’ when you are using the authors’ Fleras and Spoonley (1999) suggest, “New Zealand names in the text of your assignment. at the turn of the century is experiencing a crisis of national identity” (p. 150). • For a work which has more than one author, list the authors in the order displayed in the (Hendry, Shuksmith, Love, & Gledinning, 1993) work. Specific Rules: 1) When there are two authors Roberts and Taylor (1998) state that “nursing • Always cite both authors’ names in the text research has not had a good record of using of your assignment. theoretical frameworks” (p. 63). Or Nursing research does not seem to make use of theoretical frameworks (Roberts & Taylor, 1998). 2) When there are three, four or five authors In fact, there are several youth lifestyles depending • The first time you use that reference on the contexts in which young people live (Hendry, cite all the authors’ names. Shuksmith, Love, & Gledinning, 1993). Or Morello, Mizer, W ilson, and Granato (1998) state that “bacterial diseases acquired through the respiratory tract include some of the most important and serious human infections” (p. 238). • Any further references after that, include the Hendry et al. (1993) contend that risk taking is part of first author’s name followed by: et al. being a young person. (et al. means “and others”) Or Morello et al. (1998) describe the most common symptoms of gastrointestinal infections as “diarrhoea, often accompanied by crampy abdominal pain, 3) When there are six or more authors • nausea, and vomiting” (p. 334). Use the surname of the first author followed by: et al. when there are six or more authors. ©Whitireia NZ. Updated 29 November 2012. Smith et al. (1995) 5 4) When there is an editor or editors • Use the same format as for author or authors. • Use the author of a specific chapter in the text, not the editor. 5) When there is no author available To cite a study called "The Effects of Aspirin on Heart • When a work has no author, use the first few words Attack Victims" you would use the following: of the title. Put the words that you use in quotation ("The Effects," 1995) marks. This rule applies to all works without a named author, for example: Or • Internet sites. N.B Do not cite the URL here. It To cite an Internet site called “Asthma & Allergy belongs in the reference list only. Foundation of America” you would use the following: Articles from library databases. For example, (“Asthma & Allergy,” 2002). Encyclopædia Britannica, Proquest, Gale, Or EBSCO. (“Plastic Pollution,” 2011) Articles from newspapers (“Study Finds,” 1982) • • • When the author is clearly designated as (Anonymous, 2001) “Anonymous”, use this in your citation. In your reference list, put Anonymous where Anonymous, (2001). The title. Place. Publisher. the author would go. 6) Two or more works within the same parentheses • List in alphabetical order by author. Several studies (Ammenwerth, Mansmam, Iller & Separate different works with semicolons. Eichstadter, 2003; Arbaugh & Duray, 1999; Boonstra, 2008; Pollard, 1997) found that …. • Works by the same author are arranged by date and separated by commas. If the same Several studies by Durie on Maori health (Durie, publication date, use a, b, c, etc. Give 1998a, 1998b, 2001) state that…….. author’s surname once. 7) Titles of books, journals, chapters and articles used in the text In the book Hip Hop Dance: Meanings and Message • Capitalise all the major words the author states that …. • Italicise book titles Or • Use double quotation marks for titles of journal The chapter “W hy Pavlovas are Important” explains... article or a chapter in a book ©Whitireia NZ. Updated 29 November 2012. 6 CITING AN AUTHOR FROM A SECONDARY SOURCE If the book, article etc. that you are using refers to another source by another author(s) then you need to acknowledge this in your assignment. To do this you: • Name the person whose ideas are presented. • Then in brackets, write ‘as cited in’ followed by the name of the author and the year of publication. • In the reference list cite the secondary source that you used. Text citation Miles (as cited in Doyal, 1995) found that women in developed countries go to the doctor more than men. Reference list entry Doyal, L. (1995). What makes women sick: Gender and the political economy of health. London, England: Macmillian. • Note: Every effort should be made to use primary rather than secondary sources. PERSONAL COMMUNICATIONS For example, letters, memos, telephone conversations, personal interviews, e-mail, non-archived messages from electronic discussion groups or bulletin boards, and notes written by a student during a lecture. They are unpublished and 'non-recoverable', and are not included in the reference list. Cite them in the text of your assignment only. Give the initials and the last name of the communicator and exact a date as possible including day, month and year. Examples • “Nursing during the war was fun” (S. Jones, personal communication, September 17, 2000). • S. Jones (personal communication, September 17, 2000) spoke of nursing during the war. LECTURER’S NOTES / COURSE HANDOUTS Avoid using these types of sources in your assignments. It is better to refer to published sources and do your own research. Ask the lecturer for recommended readings or a reference list. If the lecture material is available in electronic format (in Moodle) use the format for referencing electronic sources and include a retrieval statement. Lecturer’s notes and Powerpoint slides are unpublished. Text citation (Wilson, 2010) Reference list entry Wilson, D. (2010). Research on the Internet: NURS5211 [Lecture notes]. Porirua, New Zealand: W hitireia Community Polytechnic, Faculty of Health. ©Whitireia NZ. Updated 29 November 2012. 7 LIVE PERFORMANCES Live performances, unless recorded, do not provide recoverable data so are not included in the reference list. Cite them in the text of your assignment only. Give as much information as required to identify the performer, date and concert. CITATION OF ELECTRONIC SOURCES • Follow the author - date format already described. • For the date of publication, use the date the journal/book was published or the date the web page was created or last updated. • If there is no obvious date available, use n.d. (this stands for no date). • For direct quotes, give a page number if available. However many electronic sources do not have page numbers so use a paragraph number. Use the abbreviation para. or the ‘¶’ symbol. Paraphrasing from the Internet Quoting from the Internet Cited the same way as books, journals etc - the Cited the same way as books, journals, etc - the author and year author, year and page (or paragraph) number Example Example According to the Ministry of Women’s Affairs (2000), “Under MMP the ranking of women on party lists is under MMP the number of women in parliament is crucial in determining the number of women in influenced by the place they hold on the party list. Parliament” (Ministry of Women’s Affairs, 2000, p. 2). Or Or Under MMP the number of women in parliament is As Myers (2000, para. 5) aptly phrased it, "positive influenced by the place they hold on the party list emotions are both an end — better to live fulfilled, (Ministry of W omen’s Affairs, 2000). with joy — and a means to a more caring and healthy society". Example (Buetler, 2001, Conclusion section, para. 2) If page or paragraph numbers are not available or visible, cite the heading of the section from which you have taken the quote and the number of the paragraph. ©Whitireia NZ. Updated 29 November 2012. 8 ENTIRE WEB SITE • To cite an entire web site (not a specific document), give the address of the site in the text e.g. Grabaseat is a popular New Zealand web site (http://flightbookings.airnewzealand.co.nz/vgrabview/). • A reference list entry is not required. CITATION OF FIGURES, TABLES, PHOTOS OR PICTURES FROM AN EXTERNAL SOURCE 1. Citing a figure, table, photo or picture from an external source which has been inserted into the text • Refer to a photo or picture as a figure. • Refer to the figure or table by number in the order it is inserted in the text e.g. As you can see in Figure 1, the structure of glucose… • The source of a copied figure, table, photos or picture is not included in the reference list but there must be a caption which. a. Is both an explanation of the figure, table, photo or picture and its title. b. Goes underneath the figure, table, photo or picture. c. Is accompanied by a note giving credit to the original author and the source. Figure 1. The structure of a-d-glucose. Note. From Glucose. (2008). Encyclopaedia Britannica Online. Retrieved from http://www.search.eb.com/eb/art-2346 Table 1. Alcohol and tobacco available for consumption – By type - Year ended December 2006. Note. From Alcohol and tobacco. (2007). Statistics New Zealand. Retrieved from http://www.stats.govt.nz/products-and-services/hot-off-the-press/alcohol-and-tobacco/alcohol-tobaccoavailable-consumption-yedec06-revised-hotp.htm ©Whitireia NZ. Updated 29 November 2012. 9 2. Citing a figure, table, photo or picture from an external source which is not inserted into the text • Cite as usual but include the figure or table number e.g. Management paradigm shifts in human history are discussed by Clawson (2002, Figure 2-2, p. 19). • Include in reference list. N.B. If preparing a document for external publication check with the Publication manual of the American Psychological Association for information about a copyright statement. FOOTNOTES & APPENDIX • Footnotes: APA discourages the use of content footnotes. If you wish to use them, see the Concise Rules of APA Style (2010). • Appendices: Keep the Appendix relatively brief. Can include: tables, figures, letters, or supporting information. If you have more than one appendix, label them Appendix A, Appendix B, and so on. PART 2: REFERENCE LIST A reference list is required for every assignment and is set out on a separate page at the end of the assignment. The reference list documents the specific material that you have referred to in the body of your assignment. • References cited in the text must appear in the reference list and vice versa. • A reference list is not a bibliography. A bibliography includes all the material that you have read as background but which is not quoted or cited in your essay. ARRANGEMENT • Reference list entries are arranged in alphabetical order by the first word of the specific entry. • If there is no author, and the entry begins with an article (a, an or the), use the first letter of the second word. • For works by two or more authors: arrange the authors in the sequence shown on the title page. The primary author is always listed first, followed by the others, in the order of their level of contribution to the work. • Order of several works by the same author: arrange by year of publication, the earliest first. • Order of several works by the same author and published in the same year: arrange by title, and place a, b, c.... after the date: Parker, A. (2008a). • If there is no date, use (n.d.). • Put entries with numerals in alphabetical order, as if the numerals were spelt out. • APA requires that the reference list is double spaced, and a hanging indentation should be made for each entry – 2 nd and following lines of a citation are set in from the margin. ©Whitireia NZ. Updated 29 November 2012. 10 PUBLISHERS • Include town or city of publication, and country: W ellington, New Zealand. For American cities, use the city name, then the 2-letter postal code: Thousand Oaks, CA. • It is not necessary to include Inc., Co., Ltd., etc. when referring to the publisher. Keep it brief. • If two or more publisher locations are given, give the location listed first in the book. • If more than one publisher is listed, give the first one listed. ABBREVIATIONS • chap. chapter • p. (pp.) page (pages) • ed. edition • Vol. (Vols.) volume (volumes) • Rev. ed. revised edition • No. Number • 2 ed. 2 edition • Suppl. Supplement • Ed. (Eds.) editor (editors) • Pt. Part • n.d. no date nd nd PUNCTUATION • ‘&’ is used for ‘and’ when referring to authors in the reference list. • Each element should be followed by a full-stop. • Put the author’s name first, spelled out in full, with initials only for the first and second names. • Only the first letter of the first word of the title and of the subtitle are capitalised. • Give the date of the publication in brackets followed by a full-stop. • Titles of books and journals should be italicised. REFERENCE LIST: BOOKS KEY ELEMENTS • A reference is divided into elements and these elements follow a set pattern: Author Surname, Initial(s). (Date). Title. Place of publication: Publisher. Harper, G. (1997). Kippenberger: An inspired New Zealand commander. Auckland, New Zealand: HarperCollins. EDITION • For editions later than the first, the edition number is added, in brackets, after the title and before the place of publication. It may be abbreviated in the entry. nd Roberts, K., & Taylor, B. (2002). Nursing research processes: An Australian perspective (2 ed.). Melbourne, Australia: Nelson Thompson Learning. ONE AUTHOR ONLY Orange, C. (1987). The Treaty of Waitangi. W ellington, New Zealand: Allen & Unwin. ©Whitireia NZ. Updated 29 November 2012. 11 TWO TO SEVEN AUTHORS • The first author/s are followed by a comma, then ‘&’, and then the final author, surname first. Benner, P., & Wrubel, J. (1984). The primacy of caring: Stress and coping in health and illness. Menlo Park, CA: Addison-Wesley. EIGHT OR MORE AUTHORS • List first six authors, then insert three elipses ... followed by the last author. CORPORATE AUTHOR AND AUTHOR AS PUBLISHER • If an organisation or corporate body is named on the title page (not just as the publisher), then it is listed as the author. • If the author is also the publisher, use the word Author for the name of the publisher. Ministry of Youth Affairs. (1994). 15-25: A youth statistical profile. Wellington, New Zealand: Author. NO AUTHOR • Put the title where the author would go. • In the reference list, put in alphabetical order according to the first significant word in the title, not small words like the or a. th Wellington Manawatu & Wairarapa (12 ed.). (2002). Auckland, New Zealand: Wises Maps. EDITED BOOK • The editor’s name is followed by (Ed.). Kawharu, I. H. (Ed.). (1989). Waitangi: Maori & pakeha perspectives of the Treaty of Waitangi. Auckland, New Zealand: Oxford University Press. ARTICLE OR CHAPTER IN AN EDITED BOOK • If the chapter has an author, the author’s name begins the entry followed by the date, then the title of the chapter. Quotation marks are not used around the chapter title. • ‘In’ is followed by the editor/s, initials first, then the title of the book with relevant pages in brackets. Blake, R. A. (1991). Critical incident stress debriefing for law enforcement personnel: A model. In J. Reese, J. Horn & C. Dunning (Eds.), Critical incidents in policing (pp. 239-256). W ashington, DC: Government Printing Office. Walton, J. A., & Marriott, R. (2012). Culturally competent care. In D. Brown & H. Edwards (Eds.), Lewis’s rd medical surgical nursing: Assessment and management of clinical problems (3 ed., pp. 22-35). Marrickville, Australia: Elsevier. ©Whitireia NZ. Updated 29 November 2012. 12 CONFERENCE PAPERS OR PROCEEDING OF MEETINGS AND SYMPOSIA • Similar to above (article or chapter in an edited book). • Capitalise the name of the conference or symposia. • Add a retrieval statement for conference proceedings found online for example: Retrieved from http://temata.massey.ac.nz/massey/fms//Te%20Mata%20O%20Te%20Tau/Publications%20%20Mason/An%20Indigenous%20model%20of%20health%20promotion.pdf • Include the month and year: for unpublished symposium contributions, paper or poster presentations. Christenson, S. L. (2009). The relevance of engagement for students at-risk of educational failure: Findings and lessons from Check & Connect research. In J. Morton (Ed.), Engaging young people in learning: Why does it matter and what can we do?: Conference proceedings (pp. 36-84). Wellington, New Zealand: NZCER Press. ENCYCLOPEDIA OR DICTIONARY • Treat as an edited book. Harris, P., Nagy, S., & Vardaxis, N. (Eds.). (2009). Mosby's dictionary of medicine, nursing and health professions (2 nd ed.). Chatswood, N.S.W., Australia: Mosby. ENTRY IN AN ENCYCLOPEDIA Bergmann, P. G. (1993). Relativity. In The new encyclopedia Britannica (Vol. 26, pp. 501-508). Chicago, Ill: Encyclopedia Britannica. REFERENCE LIST: PERIODICAL OR JOURNALS KEY ELEMENTS Article author/s. (Date). Article title. Title of Periodical, volume and issue information, page numbers. • Titles of articles should not be italicised, underlined or placed in inverted commas. • Capitalise only the first letter of the title and of the subtitle, if any, and any proper names. • Titles of periodicals (or journals) should be quoted in full, capitalised and italicised. • Volume numbers and page numbers follow the title of the periodical. • Italicise the volume number. • If there is both a volume and issue number, enclose the issue number in brackets and do not italicise. • If no volume number, do not use brackets and insert the issue number in italics. • Enclose non-routine information in brackets immediately after the title article e.g. [Letter to the editor]. JOURNAL ARTICLE, ONE AUTHOR ONLY Bell, N. (1991). Critical incident stress debriefing: Smoothing out the edges of rough calls. Emergency, 2(6), 30-38. ©Whitireia NZ. Updated 29 November 2012. 13 JOURNAL ARTICLE, CORPORATE AUTHOR, NO VOLUME NUMBER MIMS New Zealand. (2008). Lormetazepam. MIMS New Ethicals, 9, 81. JOURNAL ARTICLE, TWO TO SEVEN AUTHORS Berah, E., Jones, H., & Valent, P. (1998). The experience of a mental health team involved in the early phase of a disaster. Australia and New Zealand Journal of Psychiatry, 18, 334-358. JOURNAL ARTICLE, EIGHT OR MORE AUTHORS • List first six authors, then insert three elipses ... followed by the last author. Riddell, T., Wells, S., Jackson, R., Lee, A., Crengle, S., Bramley, D., ... Kerr, A. (2010). Performance of Framingham cardiovascular risk scores by ethnic groups in New Zealand: PREDICT CVD-10. NZMJ Digest, 19, 11-16. JOURNAL ARTICLE WITH AN AUTHOR BUT NO VOLUME OR ISSUE NUMBER • If there is no volume or issue number then include “pp.” before the page numbers. Use “p.” if one page Becht, R. (2003). A Bourne winner. Player, June, pp. 14-21. JOURNAL ARTICLE WITH NO AUTHOR • Put the title where the author would go • In the reference list, put in alphabetical order according to the first significant word in the title, not small words like the or a. Going public: A promising process in limiting domestic abuse. (2001). Health Care for Women International, 22(6), 517 – 520. MAGAZINE ARTICLE • Give the date shown on the publication – month for monthlies or day for weeklies Henry, W. A. (1990, April 9). Making the grade in today’s schools. Time, 135, 28-31. SAME AUTHOR MORE THAN ONE PUBLICATION IN A YEAR • For the first article used in the text add a small ‘a’ after the year, then add a small ‘b’ for the next article. • Order alphabetically by title. Brydolf, M., & Segesten, K. (1996a). Living with ulcerative colitis: Experiences of adolescents and young adults. Journal of Advanced Nursing, 23, 39-47. Brydolf, M., & Segesten, K. (1996b). They feel your needs in the air: Experiences of supportive activities among adolescents with ulcerative colitis. Journal of Pediatric Nursing, 11(1), 71-78. ©Whitireia NZ. Updated 29 November 2012. 14 REFERENCE LIST: OTHER MATERIALS ANNUAL REPORTS • Annual reports are referenced as books with corporate authors. • For electronic annual reports give the URL rather than publishing details. LEAFLETS, PAMPHLETS AND BROCHURES • Format references in the same way as books. • In brackets, identify the publication as a brochure. Asthma Foundation of New Zealand. (n.d.). Control of inhaled allergies [Brochure]. Wellington, New Zealand: Author. LEGISLATION: STATUTES OR ACTS Key Elements • Name of Act, Volume or Number, Source (Year). • Reference will differ depending on source used Health and Safety in Employment Act 1992, 17, Brookers Bound Reprinted Statutes (1996). Victims’ Rights Act 2002, 39, New Zealand Statutes (2003). MOTION PICTURE Key Elements • Give the name and, in brackets, the role of the producer or director, or both. • Identify the work as a motion picture. • Give the country of origin. Producer, A. (Producer), & Director, B. (Director). (Year). Title of film [Motion picture]. Country of Origin: Studio Cunningham, C., W einer, Z., Walsh, F., Jackson, P. (Producers), & Jackson, P. (Director). (2012). The hobbit: An unexpected journey [Motion picture]. United States: New Line Cinema & Metro-GoldwinMayer Pictures. MUSIC RECORDING Composer, A. (Copyright Year). Title of song/composition. [Recorded by B. artist if different from writer]. On Title of album [Means of recording: MP3, CD, record, tape, etc.]. Location: Label. (Recording date, if different from copyright year) Original recording by composer Mitchell, J. (1971). California. On Blue [CD]. Hollywood, CA: Reprise Records. ©Whitireia NZ. Updated 29 November 2012. 15 Recording by an artist other than the composer Andersson, B., & Ulvaeus, B. (n.d.). The winner takes all [Recorded by the London Unity Orchestra]. On The London Unity Orchestra plays ABBA [CD]. London, England: Newsound. NEWSPAPER ARTICLE • Precede page numbers for newspapers with ‘p.’ or ‘pp.’ • If an article is not on continuous pages, give all page numbers and separate the numbers with a comma. Reuben, J. (1999, December 23). Council falling apart. Evening Post, p. 4. Humphreys, L. (1998, May 1). Families, doctors vow to fight for child health. The Daily News, pp. 1, 25. NEWSPAPER ARTICLE, NO AUTHOR Study finds free care used more. (1982, April 4). The Dominion, p. 14. NEWSPAPER ARTICLE, NOT CONTINUOUS PAGES Lublin, J. S. (1980, December 5). On idle: The unemployed shun muck mundane work, at least for a while. The Wall Street Journal, pp. 1, 25. NEWSPAPER ARTICLE, LETTER TO THE EDITOR O’Neill, G. W. (1982, January). In support of DSM-111 [Letter to the editor]. APA Monitor, p. 4. TELEVISION BROADCAST Key Elements • Give the name and, in brackets, the role of the producer or director, or both. • Identify the work as either a television broadcast or television series and give the city of origin. • The format can be listed in square brackets after the title: [Motion picture], [Television broadcast], [Television series], [Television series episode]. • If retrieved online add “Retrieved from” and the name of database or URL at the end. Smith, L. (Executive Producer). (2000, November 5). Computer viruses [Television broadcast]. Dunedin, New Zealand: Fine Films. Single episode from a television series: Writer, A. (W riter), & Director, B. (Director). (2009). Episode title [Television series episode]. In E. Producer (Executive producer), Series Title. Place: Broadcaster/Channel. ©Whitireia NZ. Updated 29 November 2012. 16 UNPUBLISHED THESES OR DISSERTATIONS • Use master’s thesis or doctoral dissertation. Wilson, C. (1998). Reflections on care: Older people speak about experiences of nursing care in acute medical and surgical wards. Unpublished master’s thesis, Victoria University of Wellington, Wellington, New Zealand. UNPUBLISHED WORK INCLUDING A POLICY DOCUMENT Author, A. A. (2008). Title of paper or manuscript. Unpublished manuscript. • Unpublished manuscript or document not submitted for publication. • Can include policy documents which are not published externally but on a company Intranet. • Amount of information about the manuscript or document may vary. Whitireia Community Polytechnic. (2004). Planning a new library. Unpublished manuscript. Capital & Coast District Health Board. (2009). Discharge criteria – day surgery and day procedures: Organisation clinical policies and procedures; version no. 3. CPP PER-09. Unpublished manuscript. VIDEO • Name the director and/or producer, if possible. • Add the type of format after the title [Videotape], [CD], [DVD], [Video file], followed by country of origin and name of studio. • If retrieved online add “Retrieved from” and the name of database or URL at the end. For example: Retrieved from eTV database. Preparing and conducting an interview [Videotape]. (1990). Australia: VEA. REFERENCE LIST: ELECTRONIC SOURCES KEY ELEMENTS • Use the same information as for a printed source but include retrieval information. • Date of publication is the date on the web page. If it is an electronic journal, it is the date of the journal. • For an electronic version based on a print source, include page numbers. For example: PDF documents. Retrieval Date 1. A retrieval date (date looked at on the Internet) is required only if the content you are citing might change e.g. wiki. 2. A retrieval date is not necessary if the content is permanent and unlikely to change e.g. an electronic journal article or an electronic book or PDF or web page. ©Whitireia NZ. Updated 29 November 2012. 17 Location of a source 1. For the location of a source, use a DOI if available (Digital Object Identifier which is a permanent address using numbers and letters) e.g Science Direct database uses DOIs. For more information on DOIs, check out http://dx.doi.org/ 2. For subscription (pay-to-use) content, if no DOI is available, give the name of the database (not its URL) or the URL of the journal home page. For external publication purposes use the latter and consult the APA Style Guide to Electronic References. 3. If the content is free-to-use, give the exact URL of the web page. 4. For online dictionaries or encyclopaedias, give the homepage URL. 5. If possible, underlining should be removed from the URL. 6. Make sure URLs are working and do not end with a full-stop. REFERENCE LIST: ONLINE JOURNALS AND BOOKS JOURNAL ARTICLE FROM A SUBSCRIPTION DATABASE SUCH AS PROQUEST Author’s last name, Author’s initials. (Date of publication). Title of article. Name of journal, volume and issue information, page numbers if available. Retrieved from the source database (name of database). Spencer, M. E. (2007). The state-of-the-art: NCSU libraries learning commons. Reference Services Review, 35(2), 310-321. Retrieved from Proquest database. Ng, S. Q., Brammer, J. D., & Creedy, D. J. (2012). The psychometric properties, feasibility and utility of behavioural-observation methods in pain assessment of cognitively impaired elderly people in acute and long-term care: A systematic review. Joanna Briggs’ Institute Library of Systematic Reviews, 10(17), 977-1085. Retrieved from Ovid Joanna Briggs Institute EBP database. JOURNAL ARTICLE WITH A DOI (SUBSCRIPTION OR FREE) Author’s last name, Author’s initials. (Date of publication). Title of article. Name of journal, volume and issue information. page numbers if available. doi:xxxxxxxxxx Lillie, S. E. (2008). Diffusion of innovation in the age of YouTube. American Journal of Preventive Medicine, 34(3), 267-267. doi:10.1016/j.amepre.2007.11.009 JOURNAL ARTICLE (SUBSCRIPTION) FROM THE JOURNAL WEB SITE Kara-Soteriou, J., & Rose, H. (2008). Using children's literature to teach about positive character traits. YC Young Children, 63(4), 30-36. Retrieved from http://journal.naeyc.org/ ©Whitireia NZ. Updated 29 November 2012. 18 JOURNAL ARTICLE (FREE), WITH NO AUTHOR, ISSUE NUMBER ONLY, FROM A WEB SITE Title of article. (Date of publication). Name of journal, issue information, page numbers. Retrieved from URL Untangling the web. (2008). Career Edge, 19, 13-15. Retrieved from http://www2.careers.govt.nz/fileadmin/pdf/career_edge/CAR170_CE19_proof4Final.pdf ONLINE BOOK (FREE) FROM A WEB SITE Pybus, T. A. (1954). Maori and missionary: Early Christian missions in the South Island of New Zealand. Retrieved from http://www.nzetc.org/tm/scholarly/tei-PybMiss.html E-BOOKS FROM LIBRARY DATABASES (GALE, PROQUEST, ACM OR EBSCO) For undergraduate students, we recommend that you give the name of the database (do not include the URL). However, for researchers, if you are submitting work to a publisher and there is no DOI, you are now required to give the URL of the ebook's homepage. ONLINE DOCUMENT WITH EDITORS, ON WEB SITE (ORGANISATION AS PUBLISHER) • If a report is available online, add the publisher as part of the retrieval statement if it has not been identified as the author. Yorke, J., Winter, L., Kinsella, S., & Price, C. (Eds.). (2010). Academic integrity at Curtin: Student guidelines for avoiding plagiarism. Retrieved from Curtin University of Technology http://academicintegrity.curtin.edu.au/local/docs/studentguide2010.pdf ONLINE DOCUMENT, ON WEB SITE (MEDSAFE DATA SHEETS) Medsafe. (2004). Adrenaline hydrochloride 1:10,000 injection MIN-I-JET [Data sheet]. Retrieved from http://www.medsafe.govt.nz/profs/Datasheet/a/Adrenalineinj.pdf Medsafe. (2010a). Ketalar: ketamine hydrochloride [Data sheet]. Retrieved from http://www.medsafe.govt.nz/Profs/Datasheet/k/ketalarinj.pdf Medsafe. (2010b). Omeprazole infusion 40 mg: Omeprazole 40 mg for intravenous infusion [Data sheet]. Retrieved from http://www.medsafe.govt.nz/Profs/Datasheet/o/Omeprazoleinf.pdf REFERENCE LIST: GENERAL WEB SITE INFORMATION PAGE ON A WEB SITE, WITH AN AUTHOR AND DATE Author’s last name, Author’s initials. (Date of publication). Title of page. Retrieved from URL Schamroth, N. (2008). Real hot chocolate & madeleines. Retrieved from http://www.cuisine.co.nz/index.cfm?pageID=57940&r=8 PAGE ON A WEB SITE WITH AN ORGANISATION AS AUTHOR Author. (Date of publication). Title of page. Retrieved from URL Statistics New Zealand. (2012). New Zealand in profile 2012. Retrieved from http://www.stats.govt.nz/browse_for_stats/snapshots-of-nz/nz-in-profile-2012.aspx ©Whitireia NZ. Updated 29 November 2012. 19 PAGE ON A WEB SITE, WITH NO AUTHOR, AND NO DATE Title of page. (n.d.). Retrieved from URL Map of relative iwi position. (n.d.). Retrieved from http://aotearoa.wellington.net.nz/back/map.htm REFERENCE LIST: ONLINE DICTIONARIES OR ENCYCLOPEDIAS • If no author, use title of article. • If the online version refers to a print edition, include the edition number after the title: (11 ed.). th ONLINE DICTIONARY FROM A WEB SITE Wānanga. (2010). In Ngata Dictionary. Retrieved from http://www.learningmedia.co.nz/ngata • Give the URL of the home page for free reference works from web sites. ONLINE ENCYCLOPEDIA ARTICLE FROM A LIBRARY DATABASE Facebook. (2011). In Encyclopædia Britannica. Retrieved from Britannica Academic Edition database. rd Uretsky, S. P. (2006). Antibiotics. In Gale Encyclopedia of Medicine (3 ed.). Retrieved from Gale Virtual Reference Library. • For articles from library databases, we recommend that undergraduate students use this format. REFERENCE LIST: OTHER MATERIAL AUDIO PODCAST The state funeral of Sir Edmund Hillary [Audio Podcast]. (2008, November 21). Retrieved from http://www.radionz.co.nz/podcasts/hillary.rss • If possible, include producer e.g. Brown, A. (Producer). Name of podcast. (Date). URL BLOG POSTING Obama, Barack. (2008, July 14). My plan for Iraq [W eb log message]. Retrieved from http://obamabarack.blogspot.com/ • Do not italicise titles of unpublished works. BROCHURE ON A WEB SITE Diabetes New Zealand. (2005). Diabetes and pregnancy [Brochure]. Retrieved from http://www.diabetes.org.nz/resources/docs/pamphlets/DiabetesPregnancy.pdf LEGISLATION: STATUTES OR ACTS IN AN LIBRARY DATABASE Unsolicited Electronic Messages Act 2007, 7. Retrieved from Brookers Online. ©Whitireia NZ. Updated 29 November 2012. 20 LEGISLATION: STATUTES OR ACTS FROM A WEB SITE Unsolicited Electronic Messages Act 2007, 7. Retrieved from http://www.legislation.govt.nz/act/public/2007/0007/latest/DLM405134.html NEWSPAPER ARTICLE FROM A LIBRARY DATABASE Patterson, C. (2003, August 13). Basketballers propose Porirua stadium. The Dominion Post. Retrieved from Knowledge Basket database. NEWSPAPER ARTICLE (NO AUTHOR), FROM A DAILY ONLINE NEWSPAPER Wellington actor wins Pacific prize. (2004, November 11). New Zealand Herald. Retrieved from http://www.nzherald.co.nz/ THESIS OR DISSERTATION FROM AN INSTITUTIONAL WEB SITE Patrick, R. (2008). New teachers, professional knowledge and educational reform in New Zealand (Doctoral dissertation, Deakin University, 2008). Retrieved from http://www.coda.ac.nz/whitireia_ted_di/3/ WIKI Bill Gates. (2008). Retrieved July 16, 2008, from Wikipedia: http://en.wikipedia.org/wiki/Bill_gates • Please check with your tutor as to whether you can use W ikipedia • Wikis are collaborative so there is no guarantee as to the quality of the content • Do not italicise titles of unpublished works. VIDEO FROM YOU TUBE OR OTHER VIDEO POSTING WEBSITE Ministry of Health New Zealand (2012, June 12). Living with hearing loss [Video file]. Retrieved from http://www.youtube.com/watch?v=ewh2c87jmRI&list=PLCFF0186079A07AA3&index=4&feature=plp p_video Wolpert, D. (2011, July). Daniel W olpert: The real reason for brains [Video file]. Retrieved from http://www.ted.com/talks/daniel_wolpert_the_real_reason_for_brains.html • Do not italicise titles of unpublished works. ©Whitireia NZ. Updated 29 November 2012. 21 SAMPLE REFERENCE LIST Christensen, J. C. (1988). The nursed passage: A theoretical framework for the nurse–patient partnership. Unpublished doctoral dissertation, Massey University, Palmerston North, New Zealand. Disley, B. (1994). Suicide prevention initiatives: Youth suicide – the world and New Zealand wide picture. Community Mental Health in New Zealand, 8, 5-11. Jacobs, J. (2000). Preventing workplace violence. Association of Operating Room Nurses, 6(5), 42-50. Retrieved from Proquest database. Morrison, T. M. (1996, December 5). Teen angels bite back. The Dominion, p.11. Plastic pollution. (2011). In Encyclopædia Britannica. Retrieved from Britannica Academic Edition database. Smith, A. (1998). PA and NP programs and growth – too much of a good thing? Clinician News, 2(2): 1. Retrieved from www.medscape.com/CPG/ClinNews/1998/v02.n02/cn0202.01.01.html Statistics New Zealand. (2010). New Zealand in profile 2010. Retrieved from http://www.stats.govt.nz/browse_for_stats/corporate/corporate/nz-in-profile-2010.aspx Taylor, J., & Muller, D. (1995). Nursing adolescents: Research and psychological perspectives. Oxford, England: Blackwell Science. White, R. (1994). Young people, unemployment and health. In C. W addell & A.R. Petersen (Eds.), Just health: Inequality in illness, care and prevention (pp. 47-60). Melbourne, Australia: Churchill Livingstone. WHO Expert Committee. (1996). Nursing practice. (WHO Technical Report Series 860). Geneva, Switzerland: Author. ©Whitireia NZ. Updated 29 November 2012. 22 APPENDIX: WORKSHEETS WORKSHEET - BOOK Author Surname, Initial(s). (Date). Title. Place of publication: Publisher. Author Surname, Initial(s). (Date). ©Whitireia NZ. Updated 29 November 2012. Title. Place of publication: Publisher. 23 WORKSHEET – PERIODICAL Author/s. (Date). Article title. Title of Periodical, vo/(is), pages. Author Surname, lnitial(s). (Date). ©Whitireia NZ. Updated 29 November 2012. Article title. Title of Periodical, vo/(is), pages. 24 WORKSHEET – WEB PAGE Author. (Date). Title of page. Retrieved from URL or Address Author surname, Initial(s). (Date). Title of page. URL or Address Retrieval Date • A retrieval date (date looked at on the Internet) is required only if the content you are citing might change e.g. wiki • A retrieval date is not necessary if the content is permanent and unlikely to change. ©Whitireia NZ. Updated 29 November 2012. 25 WORKSHEET – PROQUEST ARTICLE, CONTENT PERMANENT Author. (Date). Title of article. Title of Periodical, vol(is). Retrieved from Proquest database. Author surname, Initial(s). (Date). Title of article. ©Whitireia NZ. Updated 29 November 2012. Title of Periodical, vol(is). Retrieved from Proquest database. 26 WORKSHEET- REFERENCING TERMS Author/Date Citation Database DOl Electronic Hanging Indent Journal Online Periodical Permanent Reference Retrieval Date URL ©Whitireia NZ. Updated 29 November 2012. 27
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