Knight Mobile App for Drivers v1.3
User Guide
You can find the app for download in the Apple Store or Google Play under KT Mobile
Notes:
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For Android: You can filter out the other 300+ unrelated apps with “knight” as a keyword if you search for “KT Mobile” (using quotes).
Apple Store searches easily using KT Mobile (without quotes).
To download the app for an iPad, filter in the Store for “iPhone apps” and it will appear in the list. The iPhone app is rendered a bit larger
when viewed on an iPad. Please note: The iPad does not display the initial “how-to” slides correctly.
To download the app for an Android tablet, follow the same process as downloading the app to your phone.
Direct iTunes App Store link: https://itunes.apple.com/us/app/kt-mobile/id899264638?mt=8
Direct GooglePlay link: https://play.google.com/store/apps/details?id=com.knighttrans.mobile
Please see the explanation of app permissions on the last page of this document.
Note: The Knight Mobile app is only compatible with Android v2.3 and higher and iOS 6 or higher. It is not available on some TracFones.
The Knight Transportation mobile application was designed with our driving associates in mind. You
can easily keep track of your current and past loads while on the go.
Version 1.3 of the app includes:
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Return messaging and free-form messages to dispatch
View current Hours of Service
Extended Message of the Day with Video option
Short user tutorial screens to introduce new users (only viewable upon initial install)
Login help/password reset info on login page
Incorrect Address or Map reporting - click on the link below the map to report
Truck stop and parking locations appear on stop maps (Pilot, Flying J and Wal-Mart within 50-mile radius)
Option to upload document scans from your device's photo gallery
Pay Detail PO search
New contact email address for any app issues - [email protected]
Light Blue, Royal Blue, Hot Pink and Purple option added for $ sign/document/payment process:
o Light Blue – “Document received on 4/10/15 at 13:58”
o Royal Blue – “Document waiting for quality review – keep documents until $ changes to yellow”
o Hot Pink – “Document waiting to be indexed”
o Dark Purple – “Indexed. Document processing complete”
PLEASE NOTE: If you do not upgrade your app to the new version, “bug” fixes and all of the above
enhancements will not be available to you.
In previous versions:
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Load listing/details including appointment times and pickup numbers
Street maps for shipping points
The ability to receive mobile com messages on your phone
Integrated paperwork scanning
Visibility into previously scanned documents
Per-load pay status
Quarterly Bonus Program tracking
One-click Driver Portal access
Home screen with applicable logo, driver code, remembered login and “Message of the Day”
One-click payment progress information via “$” icon
Rate Load – Help Knight determine future loads with your feedback
Bonus screen updates – mileage bar graphic
Rescan request information (with “reason for rescan” notes from payroll)
App Login screen:
You must agree to the Terms & Conditions to
continue into the app.
The use of this mobile app is optional and was
developed to provide a convenient method of
viewing payroll information, transmitting shipping
documents, etc. It is my choice to elect to use
it. Other options are also available for viewing
payroll information, transmitting documents, etc.
Other resources include company provided
communication devices in my truck, electronic
equipment available at any of Knight’s many
Service Center locations, and scanning equipment
available at truck stops.
This app is designed and intended for use when
you are not driving a vehicle. Do not use or
otherwise interact with this app or your mobile
device while driving. The term “driving” includes
not only operating a vehicle on a highway, but
also includes times when the vehicle is
temporarily stationary because of traffic, a traffic
control device, or other momentary delays.
Any use of this app while driving diverts your
attention from the road and could result in an
accident. Knight expressly disclaims any liability or
responsibility for any injury, damage or harm
caused by your failure to drive in an appropriate
or safe manner.
By clicking the “I AGREE” button or by installing
the app you agree to the terms above.
Login Information:
For the Mobile app, you will use your Driver Portal login.
The mobile app uses the same login and password as the Driver Portal, which is located at
my.driveknight.com. If you are unsure of your login, it is as follows:
Dry Van = [Driver Code] (Ex: ADAJO)
Refer Fleet and Kool Trans Fleet = KR-[Driver Code] (Ex: KR-ADAJO)
Port Services = KP-[Driver Code] (Ex: KP-ADAJO)
Owner Operator = Truck number
If you don’t know your password or would like to reset your password, go to this link:
https://apps.knighttrans.com/PassChange. Remember, if you change your password it will also change
your Driver Portal password.
Note: If you have changed over from company driver to owner/operator (or any other movement), and cannot login to the
app, please have your driver manager check that you are in the right cost center. The driver portal and app are contingent
upon the driver master system updates, and refresh during overnight hours. Once you are in the right cost center, the app and
driver portal login will work after one overnight cycle.
Home Page with Message of the Day window:
New in Version 1.3: The message of the Day window expands if the text is larger than the window – click
on “more…” for the rest of the message; also, videos can now be embedded in the Message of the Day
window.
Android:
iPhone:
New User Tutorial:
New in Version 1.3: User tutorial screens.
These screens only appear upon first installation of the app, and give a general overview of the app.
App Menu:
The default view is the home screen. However, from the main app menu on any screen (the three
dashes, or “hamburger” icon by the Knight logo), you can directly go to your message screen, bonus
screen, loads/orders list, view the driver portal (in web format), Hours of Service, PO Search, view
previously scanned documents, scan new documents, go back to the home screen, and, of course,
logout. There is also a quick-menu option for the bonus screen, which appears as a green badge with a
“$” icon. Click on the badge from any screen to go directly to the bonus screen.
New in Version 1.3: The Settings selection for disabling rating prompts.
Android:
iPhone:
Loads Screen (with payment progress information):
From this screen, you can view all current load information (click to expand for order detail), and
towards the bottom of the screen (scroll down), you can view previous orders (up to 100 loads)/history.
Note: If a location is available for the pickup or dropoff location, the map icon
will appear – click on the icon for full-screen
map. (There’s a toggle switch on Android (3 dashes) and iOS (buttons on screen) for satellite view – default is street map)
New in Version 1.3: Yellow bar for current dispatch; Report errors with addresses and maps (or missing
maps); Expand for special instructions.
Order Summary:
Order Detail (not expanded):
Pickup Order Detail (expanded view):
Drop Order Detail (expanded view):
Payment Progress Information:
The “$” icon tracks your paperwork and payments for each load.
New in Version 1.3 is the light blue, dark blue, pink and purple document statuses.
White – “This trip is waiting for documents to be scanned.”
Light Blue - “Document received on 4/10/15 at 13:58.”
Dark Blue - “Document waiting for quality review – keep documents until $ changes to yellow”
Pink - “Document waiting to be indexed.”
Purple - “Indexed. Document processing complete.”
Yellow – “Trip has been processed. Waiting for check to be cut.”
Red! – “Trip on hold. Please contact payroll at (602) 239-4677.”
Green – Payment processed/direct deposit or check initiated (may take additional time to to get to
your banking institution or through the mail for paper checks)
Note: If the trip has been paid on multiple checks, multiple
lines will appear in the pop-up window.
Payment detail screen:
(All dollar amounts are fictional)
Points of Interest on Maps:
New in Version 1.3: Truck Stops and parking locations appear on stop maps (Pilot, Flying J, Love’s, Petro,
TA and Wal-Marts within 50-mile radius of the stop location).
To get more Points of Interest, you can “pinch” or zoom in or out on the location to see more icons.
Note: Click on the Pilot/Flying J logos to determine which are Pilot vs. Flying J. We are working on separating the logos in the
next version of the app.
Hours of Service:
New in Version 1.3 is the Hours of Service interface.
When choosing “Hours of Service” from the main menu, the screen will refresh and return HOS as of the
time queried.
Android:
iPhone:
Search Pay Detail by PO:
New in Version 1.3 is PO search in Pay Detail.
Enter the PO number, and if any payments have been made, you will see a listing of payments. Click on
each line of the listing and you will click-through to the check detail.
Rate Load:
Help Knight determine which loads to haul in the future, and give us feedback on anything related to
orders through this link.
Please note: Once feedback is submitted it cannot be edited.
New in Version 1.3: Reminder window to complete rating.
Android:
iPhone:
After rating:
The five ratings:
Bonus Screen:
The Bonus Screen is similar to the Driver Portal dashboard, but the layout has been modified to fit your
mobile screen.
A mileage indicator progress bar has been added to view your performance “at a glance.”
Note: To see detailed bonus plan information (why is it showing $0?), click on the link at the bottom of the bonus screen.
Document Scanning:
New in Version 1.3 is the option to use images from your photo gallery for document scans – take
photos of your documents to upload to the app later (when you have more time, a better signal, etc.)
You can also scan documents directly from the load/order screen, or by choosing “Scan Document” from
the main app menu.
Scan the document by taking a picture
(preferably flat and against a plain background):
Adjust the grid corners (if needed) to remove the
background, then click “Next”:
Once the document is processed (depends on
mobile service, notification of progress will
appear on phone banner), it will appear under
“Documents” in the main app menu, and the
dollar sign will turn light blue (once the server
receives the scan -- a short delay is possible).
Clicking on the reduced scan picture will retrieve
a full-screen view. Here you can view the
document sharpening progress (click on “Show
Original”), and you can zoom to see detail:
General Scanning (Per load or general scanning):
General scanning and once a load # is chosen from this screen will bring up the camera – follow the same scanning steps above.
You can also view your scans via the order screen - at the bottom of the order/load detail - under “View
Sent Documents”.
Note: Keep in mind, in this mobile app, you will only see the images scanned within the app, not any Transflo scans.
However, all images, regardless of scan point will be viewable in AS400/RVI.
Image Quality Checks/Rescan Requests:
Image quality checks are now active.
Immediately upon processing an image, the app will verify if the document is readable.
If you agree to send anyway, the payroll staff may still reject it when indexing. You will see a rescan
request in the Load screen and Order Detail screen or the Documents screen. All rescan requests are
marked with a (!)
To rescan or decline to rescan:
(Look for payroll Notes and complete Reason list)
Delete Image Option: The delete image option after send has been disabled as of Version 1.2 of the
app. If an image is unreadable or incorrect, the payroll staff will either delete (if it’s blank or a photo of
something besides a document), or they will reject the image and ask for a re-scan. If payroll marks the
document for re-scan (!), you can then decline to re-scan the image and give the reason behind the
decline.
New in Version 1.3: To reduce the number of erroneous scans, you can now use scans/photos from your
device’s photo gallery to upload.
Messages:
New in Version 1.3: You can now reply to messages and create free-form messages to send to Dispatch.
An occasional disclaimer will pop-up to acknowledge that you are not driving the vehicle while reading
or sending messages. Please agree to continue.
The user’s reports of bad address/map detail will also be stored on this screen.
Please Read – App permissions detail:
The following permissions are required when downloading the app. Please see the attached explanation
for each permission:
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Identity – Uses one or more of accounts on the device, profile data
The app stores the user's name, email address, and encrypted password (no one besides the
user can view the user's actual password) that is provided at sign-up/installation. The app tracks
very generic info about the user’s phone (Android or iOS, phone model, operating system).
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Photos/Media Files – Uses one or more of files on the device such as images, videos, or audio, the
device’s external storage
The app stores information about a transmitted document (the image itself, and data such as
what time it was transferred, where it was sent, whether the upload was successful).
The app does not access the microphone for any reason. The only access to speakers is for
general noise alerts/system sounds, which can be turned off at any time by the user.
The external data permission is only necessary to store temporary files out of necessity (during
image upload).
The app requires photo gallery access to find files for upload. The user has the option to elect
which photo is used from the gallery, so be careful when selecting!
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Camera/Microphone – This is a combo permission as outlined by the App Stores, however, KT
Mobile only requires access to the camera for document scanning.
The KT Mobile app itself will access the device camera for the purpose of taking photos of
documents, storing those photos on the user’s “Documents” screen, and sending photos/scans
to payroll via the app. Note: We do not store any of these photos unless they are actually
successfully transmitted through the app, and we don't have access to any other device photos
unless the user indicates which photo from the gallery is to be used for upload. The app does not
have access to the user’s gallery without the user’s consent otherwise.
Please note: The app does not track a user’s location at any point, or record any video or audio from
users’ devices. Previous versions may have requested the user's location in error, but that has been
removed from this version of the app.
Although there is no GPS required to use the app, there are occasional pop-ups to acknowledge the use
of the app while driving is prohibited, and those pop-ups must be agreed upon to continue in the app.
Coming Soon!
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Pre-plan Load Acceptance
Separate Pilot/Flying J logos on stop maps
If you have any questions or comments, let us know! Contact us at [email protected].