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You’re in the Driver’s Seat: Park, Start, Accelerate
At North Shore-LIJ we emphasize the importance of exceeding the needs of our patients and customers. Depending upon your role in
the health system, your customer may be a patient, their family, community members, a physician and/or your team members. Whether
working in a clinical, non-clinical, or a corporate role, you have the opportunity to make a difference.
Use this exercise to evaluate how you as a leader can “turbo-charge” your efforts towards driving healthcare and the patient/customer
experience forward. How will you, as a leader make every moment matter?
Please fill out the below activities that you’d like to put into “Park “and those you need to “Start” to assure that you and your team exceed
your customers’ expectations. Also identify those activities that you need to “Accelerate” to provide the highest level of service possible.
PARK (activities you want to stop)
START (activities you want to begin)
ACCELERATE (activities you want to enhance)
DRIVING HEALTHCARE FORWARD
NSLIJLeaders.com