April 13, 2015 To Our New Customers, We wish to
April 13, 2015 To Our New Customers, We wish to extend our warmest welcome to you. The combined family of Office Solutions and Office Works are committed to providing you with the same great personalized service from the helpful people that you have come to rely on over the years. In addition to a new array of expanded offerings, you will be gaining the benefits of working with the largest independent office supply dealer in Southern California. This transition allows us to keep our commitments to serve local customers like you, specifically in the Victorville community and the high desert region. Our website and online ordering site is friendly, intuitive and backed by a customer service team that can be reached by phone, email or online via Live Chat. We can’t wait to tell you about our Lean Green Recycling Program, or get you signed up for our great promotions. We would also like to share with you our involvement in non-profit organizations in our local communities. We understand that offering additional products and services is just one step towards earning your loyalty as a customer. We’ve been working behind the scenes to ensure that the transition to Office Solutions will be smooth for everyone involved. To help with this change, we’ve attached a FAQ sheet. And as always, your customer representative, Barbie Sargeant, can be reached at 760.241.8121. We’re pleased to service your needs and strive to exceed your expectations. Please contact your sales representative or me, if you have any questions. I can be reached at the number below or at [email protected]. We sincerely appreciate your business and look forward to growing this new relationship. Best Regards, Bob Mairena President https://www.officesolutions.com 23303 La Palma Avenue Yorba Linda, CA 92887-4773 800.859.0128 Fax: 714.692.7409 OfficeSolutions.com FAQ’s - Answers to Common Questions Did your phone numbers change? The number that you currently call for office supplies and furniture will forward to Office Solutions. For future reference please dial 760.241.8121 or FAX to 714.692.7409. Orders can be placed between 8AM and 5PM local time Monday – Friday for next business day delivery. Orders can be placed at www.OfficeSolutions.com 24-hours a day with a cut-off time of 5PM local time. What phone number do I call for MFP Copier sales and support? Please use the Office Works same main phone number you have always used. 760.241.7111 or 888.241.7116. You may also continue to enter service requests via our website at www.OfficeWorks4u.com. What about my prices? All of your contract prices will be honored by Office Solutions. What about my special delivery needs? We have updated any special delivery needs in our system and we will work extremely hard to make this transition invisible to you. How should I pay my bills? Please set up a new vendor in your system for Office Solutions, LLC. Any Office Works invoices for office supplies and furniture that you currently owe should be paid to Office Works. All invoices going forward will be sent from and reference Office Solutions, LLC. Please note that you will also need to update your credit card information with your first order. Contact our accounting department for instructions to change ACH/EFT payments. New Vendor: Office Solutions, LLC 23303 La Palma Ave. Yorba Linda, CA 92887-4773 800.859.0128 EIN: 46-2432053 What if I need to return merchandise that was purchased from Office Works? Non-special order items may be returned up to 30 days from original purchase. Contact your sales representative or the customer service department to verify that the item is returnable. Will my account number change? Yes, you will add the prefix CO- to your current account number. You can verify this information with the customer service department at 760.241.8121 or contact your sales representative. Will my website login or password change? You will be automatically redirected to the Office Solutions website. Your login name will remain the same however; your password will need to be reset. Look for an email from Office Solutions that provides your temporary password. After you enter the default password, then you will need to reset to a new password. Follow or type in this link for specific instructions: http://www.officesolutions.com/corp/v3_howtochangeyourpassword.pdf. You may also contact the customer service department at 760.241.8121 for assistance.
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