to view our customer feedback report for April 2015 YTD
Customer Feedback Scores April 2015 YTD Source: Olympia Moving Follow-Up Survey All scores are based on percentage of satisfied clients (% of clients who rated us as 5=Excellent or 4=Good on a 5-point scale) Note: any unsatisfied clients were immediately contacted by customer service for resolution. SUMMARY Apr 2015 YTD Mar 2015 YTD Salesman Was professional and courteous Understood my needs and the unique aspects of my move Provided timely communication Gave an accurate estimate of costs Overall, how would you rate your Olympia Sales Representative? 98% 94% 96% 85% 91% 98% 94% 97% 92% 93% Coordinator Was professional and courteous Provided timely communication Helped me understand the relocation process Effectively coordinated all necessary moving services Overall, how would you rate the Olympia Office Coordination Staff? 98% 94% 94% 94% 96% 98% 95% 92% 93% 95% Crew Was professional and courteous Effectively communicated with me on moving day Worked diligently and efficently Handled my move carefully and respectfully Properly protected my furniture Properly protected my home Overall, how would you rate Olympia's Moving Crew? 96% 94% 94% 96% 96% 94% 94% 94% 91% 91% 94% 94% 94% 91% 89% 9.21 90% 9.03 Overall If you moved again, would you hire us for your next relocation? On a scale of 0 to 10, how likely are you to recommend us? (0 being "not at all likely" and 10 being "extremely likely") SUMMARY Feb 2015 YTD Jan 2015 YTD Salesman Was professional and courteous Understood my needs and the unique aspects of my move Provided timely communication Gave an accurate estimate of costs Overall, how would you rate your Olympia Sales Representative? 96% 89% 96% 89% 93% 100% 100% 100% 100% 100% Coordinator Was professional and courteous Provided timely communication Helped me understand the relocation process Effectively coordinated all necessary moving services Overall, how would you rate the Olympia Office Coordination Staff? 96% 93% 86% 89% 93% 100% 100% 89% 89% 100% Crew Was professional and courteous Effectively communicated with me on moving day Worked diligently and efficently Handled my move carefully and respectfully Properly protected my furniture Properly protected my home Overall, how would you rate Olympia's Moving Crew? 94% 94% 81% 94% 94% 94% 94% 100% 100% 100% 100% 100% 100% 100% 86% 8.44 89% 9.63 Overall If you moved again, would you hire us for your next relocation? On a scale of 0 to 10, how likely are you to recommend us? (0 being "not at all likely" and 10 being "extremely likely")
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