Champion Training
Continuous Improvement Program
2011
“Creating a Continuous Improvement Culture”
… A 3-Day Champion Competency Development Course
For Continuous Improvement Champions
Presented by P2C
This document contains information which is the
intellectual property of Process2Customer Consulting
Group (P2C)
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The journey ….
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Learning Purpose & Outcomes
Gain knowledge and develop skills in identification of
waste, facilitation and change management to lead work
teams in implementing continuous improvement
initiatives.
In this training session, you will learn:
• How to identify and overcome peoples resistance to change
• How to implement the change management techniques & tools
to ensure commitment to continuous improvement initiatives.
• How to identify & eliminate waste within your processes and
work areas.
• How to apply facilitation techniques & tools to facilitate teams to
achieve the organisations continuous improvement goals.
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Agenda
Day 1 : Overview + People and Change
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Process Management & Improvement Overview
How to identify and overcome peoples resistance
to change
How to make change happen
Day 2 : Lean Six Sigma Fundamentals
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How to rapidly identify waste within your existing
processes whilst ensuring customer & business
outcomes are maintained
Day 3 : Facilitation Techniques
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How to bring a team of people together and
facilitate an outcome.
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DAY 1: Overview + People & Change Agenda
Opening
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Welcome & Agenda Review
Safety & Logistics
Introductions & Expectations
Ground Rules & Roles
The Learning Model
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Why use a Learning Model
Learning Retention
Active Participation
Process Management
Process Improvement
Process Improvement at Client
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Journey to date
The PI Team
Continuous Improvement
 Why & What is CI
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PDCA
 Overview of Roles
 What’s in it for me?
Group Activity
 Team building
Resisting Change
 Why people resist change
 How to identify resistance
Process Management & Improvement
Model
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Process Management & Improvement
Roles
Change Management
 Change Model & implementing change
High Performance Teams
 Team stage of development
 Team Selection & HPT Characteristics
Giving & Accepting Feedback
Team Activities
 Icebreakers & Energisers
Q&A
Plus/Deltas & Day Close
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DAY 2: Lean Six Sigma Fundamentals
Opening
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Day 2 Agenda
Review Day 1 Plus/Delta’s
Day 1 Review & Quiz
Lean Six Sigma Fundamentals
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Project & DMAIC Roadmaps
Q&A
Plus/Deltas & Day Close
Turn-around Time & Touch Time
Little’s Law
Line Balancing
Visual Management
Customer Value Add
Data as a basis of decisions
Cost of Poor Quality
Process Mapping
Time DVD
8 Waste Analysis
5S
Mistake Proofing
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DAY 3: Facilitation Techniques
Opening
 Day 3 Agenda
 Review Day 2 Plus/Delta’s
 Day 2 Review & Quiz
Effective Meetings
 Effective Meeting Process
 Meeting Agenda
Team Agreement
 Team decision making
Facilitation Techniques
 GOD Technique & Tools
Leading Virtual Teams
 Techniques to lead virtual teams
Plan CI Workshop
Facilitation Practise
Q&A
Course Feedback & Close
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Contacts
For further discussion on the contents of this document,
please contact:
Ian Ritchie on 0400 722 751, or
George Potamianakis on 0400 722 757
P2C – We build leadership capability delivering sustainable change
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Process2Customer
Level 31
Aurora Place
88 Phillip Street
Sydney NSW 2000
Phone:02-82110673
Fax:02-9949 4270
ABN 68 154 982 323