Experience the Benefits of Having a Dental Treatment Coordinator 2 Day Program: Friday, June 5, 2015 & Saturday, June 6, 2015, 8:00 am – 4:00 pm $799.00 + GST eligible for 15 Continuing Education Credits Includes Continental breakfast & lunch Location: Patterson Dental, Suite 110-6651 Fraserwood Pl, Richmond Instructors: Paddy Briggs and Benita Soni, Margot Leupold RDH C This instructional, comprehensive workshop is designed to teach the dental team how to perform the “Treatment Coordinator Role” in the delivery of dental care. It will establish the important benefits a trained team can bring to your practice and patients. This workshop is beneficial for the dentist and their entire team in order to achieve the maximum potential in this role. Learning Objectives:          Today’s economy and its effects on dentistry Learn how to streamline systems of communication from the clinical team to the business team Effective treatment plan organization, tracking, and comprehensive case presentation process Develop effective verbal skills for a 5 star customer service experience Prepare organized financial plans; present treatment plans effectively with confidence Facilitate payment & financing options Implement internal and external marketing strategies / Social Media 101 Focus on implant related treatment plans How to communicate to your patients regarding implants and implant related restorations Experience a Day in “The Life of a Treatment Coordinator”           Learn ‘Best Practice’ fundamentals; morning huddle to start your day; effective meeting agenda and action planning; new patient experience; how to understand and interact with patients in order to determine their needs and resolve concerns Gain confidence and learn how to professionally prepare and present treatment Presenting financials accurately and in an organized manner Uncomplicated scripting to implement and use in your office for consistent patient conversations Step by step 5 star training from the New Patient phone call to completion of treatment Learn the importance and how to structure dentist and coordinator collaboration time Create financial estimates and agreements with patients; including Informed Consent Enhance your customer service skills to effectively meet the changing needs, wants and desires of the dental patient Overcome patient objections in regards to case acceptance; follow up checklist Learn how the TC role can help grow your practice online presence; what has changed The treatment coordinator role teaches your team what today’s dental practice needs to create a positive patient experience with an organized customer service plan, memorable first impressions and an increase in case acceptance. Upon completion participants will have exemplary communication skills needed to achieve maximum case acceptance results. These strategies assist patients in getting beyond barriers, making informed decisions and results in increased practice productivity and patient satisfaction. Each Participant will receive a Certificate of Completion REGISTER TODAY, SPACE IS LIMITED Name: Address: City: Prov: Telephone Business: Cell: Postal Code: E-mail: PAYMENT INFORMATION: Amount $799.00 plus GST Credit Card: VISA MASTERCARD Credit Card # : Expiry date: Name on Card: Signature: _____________________________ Cancellation Policy: If received in writing 3 weeks prior to course start date a refund of course fee less a $100.00 administration fee Less than 2 weeks’ notice: non refundable To register, please contact Paddy Briggs at: Tel: 604.454.4000 Fax: 604.538.9720 [email protected], - Please fax or email the registration form www.paddybriggs.ca Thank you to our sponsors Vancouver Dental Services Laboratory