Experience the Benefits of Having a Dental Treatment Coordinator

Experience the Benefits of Having a Dental Treatment Coordinator
2 Day Program: Friday, April 11 & Saturday April 12 2014 - 8:30 am – 4:00 pm
$649.00 + GST eligible for 15 Continuing Education Credits
Includes Continental breakfast & lunch
Location: Patterson Dental, Suite 110-6651 Fraserwood Pl, Richmond
Instructors: Paddy Briggs, Benita Soni and Debbie Preissl
This instructional, comprehensive workshop is designed to teach dental receptionists and dental assistants how to
perform the “Treatment Coordinator Role” in the delivery of dental care. It will establish the important benefits a
trained team can bring to your practice and patients. This workshop is beneficial for the entire dental team to take
your practice to the next level.
Learning Objectives:
Become skilled at organizing the collection of patient clinical data
Effective treatment plan organization, tracking, and comprehensive case presentation process
Develop effective verbal skills for 5 star customer service experience
Prepare organized financial plans
Present treatment plans effectively and with confidence
Facilitate payment & financing options
Implement internal and external marketing strategies/ Social Media 101
Focus on implant related treatment plans
How to communicate to your patients regarding implants and implant related restorations
Experience a Day in “The Life of a Treatment Coordinator”
Learn ‘Best Practice’ fundamentals; morning huddle to set your day, new patient experience; how to understand and
interact with patients in order to determine their needs and resolve concerns
Become skilled at how to professionally prepare and present client cases by learning the basics of presenting a case for
insurance and patient education.
Presenting financials accurately and in an organised manner
Uncomplicated scripting to implement and use in your office for consistent patient conversations
You will learn scheduling practices to ensure dentist and coordinator collaboration time
Create financial estimates and agreements with patients including Informed consent
Enhance your customer service skills to effectively meet the changing needs, wants and desires of the dental patient
Learn how to handle patient barriers in regards patient commitment to treatment
The treatment coordinator role teaches your team what today’s dental practice needs to create a positive patient
experience with an organized customer service plan, memorable first impressions and an increase in case acceptance
Upon completion participants will have exemplary communication skills needed to achieve maximum case acceptance
results. These strategies assist patients in getting beyond barriers, making informed decisions and results in increased
practice productivity and patient satisfaction.
Telephone Business:
Postal Code:
PAYMENT INFORMATION: Amount $681.45 includes GST
Credit Card:
Credit Card # :
Expiry date:
Name on Card:
Cancellation Policy:
If received in writing 3 weeks prior to course start date a refund of course fee less a $100.00 administration fee
Less than 2 weeks notice: non refundable
To register, please contact Paddy Briggs at:
Tel: 604.454.4000
Fax: 604.538.9720
[email protected]
Please fax or email the registration form