VCB – iB@nking USER GUIDE FOR INDIVIUAL VCB – iB@nking USER GUIDE FOR INDIVIUAL (FOR INDIVIUAL) 1 VCB – iB@nking USER GUIDE FOR INDIVIUAL Content How to access VCB-iB@nking: www.vietcombank.com.vn ....................................................................................... 3 Login VCB-iB@nking .................................................................................................................................................. 4 Home/ Navigation:........................................................................................................................................................ 5 Inquiry account ............................................................................................................................................................. 6 Payment ...................................................................................................................................................................... 12 Card management ....................................................................................................................................................... 25 Fixed Deposits ............................................................................................................................................................ 31 Close an account ......................................................................................................................................................... 31 Service registration ..................................................................................................................................................... 32 Support........................................................................................................................................................................ 34 2 VCB – iB@nking USER GUIDE FOR INDIVIUAL How to access VCB-iB@nking: www.vietcombank.com.vn 3 VCB – iB@nking USER GUIDE FOR INDIVIUAL Login VCB-iB@nking Login To login, you need your means of authorization: Username Password Number: enter characters displayed on the login screen Forgot password Please go to any transaction counters of VCB branches Note For more information and futher assistance, please contact VCC (Vietcombank Contact Center): 1900545413 or 04.38243524/ 04.38245716 or any Vietcombank branches. 4 VCB – iB@nking USER GUIDE FOR INDIVIUAL Home/ Navigation: Navigation A – Inquiry area Inquiry account and card you are using B – Payments Implement transactions and manage them. C – Content Display the corresponding information for each type of transaction D – Fixed Deposits Implement fixed deposits transactions through payment an account and close an account when necessary. E – Service registration You can register extra services provided by VCB. F – Support: You use this menu to change password, view user guide or print this page. 5 VCB – iB@nking USER GUIDE FOR INDIVIUAL Inquiry account Account list Display your account list, include in: Saving account Fixed deposit account Demand deposit account Loan account 6 VCB – iB@nking USER GUIDE FOR INDIVIUAL Inquiry account Transaction detail Select your account to view account detail Account statement Choose period time of statement: From date …. To date….. Note: VCB-iB@nking only provides transaction details for maximum 03 months. If you would like to get information over 03 months ago, please contact Vietcombank branches. 7 VCB – iB@nking USER GUIDE FOR INDIVIUAL Inquiry card Card list Display your card list, include in: Credit card Debit card Card Information Select a card in card list to view card information. To view other card information, please select other card in list and click on View button. 8 VCB – iB@nking USER GUIDE FOR INDIVIUAL Inquiry card Card statement: Display information of transactions which are on selected statement Please select a card number, a statement period and click on View button. To view other card number, or other statement period, please select in list again and click on View button. Card transactions: Display information of transactions which were settled and will be on the next statement period Please select a card number and click on View button. To view information of other transaction, please select other card in list again and click on View button Pending transactions: Display information of transactions which have not been settled yet. Those are waiting for process of system and will be hold in card limit temporarily. 9 VCB – iB@nking USER GUIDE FOR INDIVIUAL Your first step on the VCB-iB@nking 1. OTP registration Please choose OTP registration menu to registry a telephone number to receive OTP sent by Vietcombank Choose a number receiving OTP Enter security number and click on Confirm button for a system sending OTP to number register Enter OTP, check agreement box, and click on Accept button to complete the registration 10 VCB – iB@nking USER GUIDE FOR INDIVIUAL Your first step on the VCB-iB@nking 2. Set transaction limit Please select Change transfer quota menu to set the maximum amount that could be transferred daily. Select a transfer limit Check boxes to agree to our Terms and Conditions. Press Confirm button to set quota. Choose OTP method, enter security number and click on Confirm button for a system sending OTP to number register Enter OTP and click on Accept button to complete the registration 11 VCB – iB@nking USER GUIDE FOR INDIVIUAL Payment 1. Functions Payment transactions: Select transaction type Transfer Card statement payment Card transfer Billing payment Financial service Topup payment Tax payment 12 VCB – iB@nking USER GUIDE FOR INDIVIUAL Payment 2. Transfer Transfer to another Vietcombank account Please select Make a transfer menu and select Transfer to another VCB account transfer type Fill in the transfer form and press Confirm button Choose OTP method, enter security number and click on Accept button for a system sending OTP to number register Enter OTP, and click on Transfer button to complete the transaction Note: o Debit account: you are not allowed to transfer from joint accounts o Credit account: you are not allowed to transfer to the following accounts FI accounts Accounts in foreign currency Accounts of non-resident foreigners o You will receive transaction bill on screen and sent via email. 13 VCB – iB@nking USER GUIDE FOR INDIVIUAL Payment Transfer to beneficiary collects cash at VCB Please select Make a transfer menu and select Beneficiary collects cash at VCB transfer type Fill in the transfer form and press Confirm button Choose OTP method, enter security number and click on Accept button for a system sending OTP to number register Enter OTP, and click on Transfer button to complete the transaction Note: o Beneficiary brings ID/Passport to receive the money at any VCB counter 14 VCB – iB@nking USER GUIDE FOR INDIVIUAL Payment Transfer to another Vietnamese bank’s account Please select Make a transfer menu and select Transfer to another Vietnamese bank’s account transfer type Fill in the transfer form and press Confirm button. Please choose your bank and branch you want to transfer through 04 criterias o Bank type o Bank name o Province/ City o Branch name Base on your information filled, VCB will process it automatically (post in VCB and send order information to the beneficiary bank) Choose OTP method, enter security number and click on Accept button for a system sending OTP to number register Enter OTP, and click on Transfer button to complete the transaction Note: o Cut-off time: 15h30 Transactions are created before 15:30, Vietcombank will process the order during the day 15 VCB – iB@nking USER GUIDE FOR INDIVIUAL o After this time, Vietcombank will debit your account. The next working day, VCB will be sent your order information to the beneficiary bank Access menu Transfer status for: You will receive transaction bill on screen. Check status of your orders 16 VCB – iB@nking USER GUIDE FOR INDIVIUAL Payment Print electronic invoices You can print Electronic invoice of orders at Transfer status menu The program only supports you print these invoices for 10 days after VCB processed orders successfully. If you would like to get invoices over 10 days ago, please contact Vietcombank branches. Electronic invoices For transfer invoices: you can print invoices having full information. For Local tax payments: beside Transfer slip, you also can print Deposit slip 17 VCB – iB@nking USER GUIDE FOR INDIVIUAL Payment Transfer status To check transfer status, you access Transfer status menu Successful: the order approved and VCB processed successfull. Pending: VCB is processing the order. Rejected: the order is rejected Updating transfer: The program hasn’t updated your order. Please contact VCC (Vietcombank Contact Center): 1900545413 or Vietcombank branches Note: o You can only view orders created within 10 days. o You had better to keep billing payment in the case of verifying with Vietcombank 18 VCB – iB@nking USER GUIDE FOR INDIVIUAL Payment 3. Card transfer Please select Card transfer menu to transfer money to another card of linked bank Fill in the card transfer form and press Accept button Choose OTP method, enter security number and click on Accept button for a system sending OTP to number register Enter OTP, and click on Transfer button to complete the transaction Note: o Debit account: you are not allowed to transfer from joint accounts o Beneficiary card number: apply for the card of the Bank as stipulated in each period 19 VCB – iB@nking USER GUIDE FOR INDIVIUAL Payment 4. Card statement payment Please select Card statement payment menu to pay expenditures on your credit cards Amount Min amount: the amount should be paid before due date. If not, you will be charged late payment fee Statement balance: the amount is displayed on your monthly Card account statement Outstanding balance: the amount includes Current Balance and Pending Statement Balance. Others: the amount you enter Payment amount regulations Total payment amount in 01 statement period on any transaction channels has to not exceed 500 million VND Payment amount must not exceed Outstanding balance In case your refund amount is greater than your billed amount, you can go to our counters to request the refund. 20 VCB – iB@nking USER GUIDE FOR INDIVIUAL Payment Payment process Fill in that form and press Confirm button Choose OTP method, enter security number and click on Accept button for a system sending OTP to number register Enter OTP, and click on Transfer button to complete the transaction Note: o Cut-off time Transactions are created before 17:00, Vietcombank will process the order during the day After this time, Vietcombank will process the order during the next working day . 21 VCB – iB@nking USER GUIDE FOR INDIVIUAL Payment 5. Billing payment Please select Billing payment menu to pay the bill payment of companies in co-operation with Vietcombank Fill in that form and press Confirm button Choose OTP method, enter security number and click on Accept button for a system sending OTP to number register Enter OTP, and click on Transfer button to complete the transaction 6. Financial service Please select Financial service menu to pay the bill payment of companies in co-operation with Vietcombank (Financial, Assurance, Stock companies …) Fill in that form and press Confirm button Choose OTP method, enter security number and click on Accept button for a system sending OTP to number register Enter OTP, and click on Transfer button to complete the transaction 22 VCB – iB@nking USER GUIDE FOR INDIVIUAL Payment 7. Local tax payment Tax payment For your company: Pay taxes of yourself (The program automatically display tax number) For others: You also can pay taxes of other companies Payment screen 1 - Tax information: is displayed automatically, such as: company name, Taxation department, correspondent account (the tax information is provided by Taxation Department). 2 – Tax information: is displayed automatically. If having no information, please fill in tax information wich you still would like to pay. 3 – Extra taxes information You can compensate other taxes beside taxes provided by Taxation Department Payment process Fill in tax form and select tax types needed to pay Implement this payment as same as Transfer function 23 VCB – iB@nking USER GUIDE FOR INDIVIUAL Payment 8. Topup payment Please select Topup payment menu to implement the topup payment of companies in co-operation with Vietcombank (OnePay, VTC, VietPay…) Fill in that form and press Confirm button Choose OTP method, enter security number and click on Accept button for a system sending OTP to number register Enter OTP, and click on Transfer button to complete the transaction 24 VCB – iB@nking USER GUIDE FOR INDIVIUAL Card management 1. Credit card Credit card management: please select sevices Change card limit Lock card Unlock card Register for Internet usage Unregister for Internet usage Changing credit daily limit level Fill in that form and press Confirm button Select new daily limit level, check agreement box, and click on Accept button for a system sending OTP to number register Enter OTP, and click on Confirm button to complete the transaction Note: o If the spending daily limit/withdraw cash in on that you have chosen more than the current remaining credit limit of the card, you will only be used within the rest of your card limit. 25 VCB – iB@nking USER GUIDE FOR INDIVIUAL Card management Lock credit card Please pick “Credit card -> Lock card” menu Tick box to agree to our Terms and Conditions and press Accept button to complete lock card Unlock credit card Please select card number locked, tick agreement box and press “Confirm” Choose OTP method, enter security number and click on Accept button for a system sending OTP to number register Enter OTP, and click on Confirm button to complete the transaction Note: o Allowing unlock card by the customer locked on VCBiB@king only or temporary requested lock card at branches/VCC 26 VCB – iB@nking USER GUIDE FOR INDIVIUAL Payment Register online card payment Please select card number, tick agreement box and press “Confirm” Choose OTP method, enter security number and click on Accept button for a system sending OTP to number register Enter OTP, and click on Confirm button to complete the transaction Note: o Only made with Visa, MasterCard, JCB is active. Lock online card payment Please select card number need to be lock, tick agreement box and press “Confirm” Choose OTP method, enter security number and click on Accept button for a system sending OTP to number register Enter OTP, and click on Confirm button to complete the transaction Note: o Only made for card registration used on the Internet. 27 VCB – iB@nking USER GUIDE FOR INDIVIUAL Card management 2. Debit card Debit card management: please select services Lock card Unlock card Change account Lock debit card Please pick “Debit card -> Lock card” menu Tick box to agree to our Terms and Conditions and press Accept button to complete lock card. 28 VCB – iB@nking USER GUIDE FOR INDIVIUAL Card management Unlock debit card Please select card number locked, tick agreement box and press “Confirm” Choose OTP method, enter security number and click on Accept button for a system sending OTP to number register Enter OTP, and press Confirm to complete the transaction Note: o Allowing unlock card by the customer locked on VCBiB@king only or temporary requested lock card at branches/VCC. Change demand deposit account Please select card number and select another demand deposit account Tick agreement box and press “Confirm” Choose OTP method, enter security number and click on Accept button for a system sending OTP to number register Enter OTP, and press Confirm to complete the transaction Note: o Only allow changes account for the Primary A/C and changes in the accounts of the same 1 CIF, Type TK USD / VND 29 VCB – iB@nking USER GUIDE FOR INDIVIUAL Fixed Deposits Open an account Please select Open an account menu to transfer money from demand deposit account to fixed deposit account on the new open Fill in that form and press Confirm button The order will be checked to display information of transaction Choose OTP method, enter security number and click on Accept button for a system sending OTP to number register Enter OTP, and click on Open an account button to complete the transaction Note: o You will receive transaction bill on screen and sent via email. o You had better to keep billing payment in the case of verifying with Vietcombank 30 VCB – iB@nking USER GUIDE FOR INDIVIUAL Fixed Deposits Close an account Please choose Close an account menu to transfer original balance and accrual interest to demand deposit Fill in that form and press Confirm button The order will be checked to display information of transaction Choose OTP method, enter security number and click on Accept button for a system sending OTP to number register Enter OTP, and click on Open an account button to complete the transaction Note: o You will receive transaction bill on screen and sent via email. o You had better to keep billing payment in the case of verifying with Vietcombank 31 VCB – iB@nking USER GUIDE FOR INDIVIUAL Service registration 1. SMS Banking Registration Please register for VCB SMS-Banking at an ATM or the nearest counter! Change account Transactions allow you to change the default account associated with the phone in SMS Banking Please pick “SMS Banking -> Change account” menu Choose another account, check box to agree to our Terms and Conditions and press Accept button to complete change Change phone number Please pick “SMS Banking -> Change phone number” menu Enter new phone number, enter security number and click on Accept button for a system sending OTP to number register Enter OTP and current password Check box to agree to our Terms and Conditions and press Accept button to complete change 32 VCB – iB@nking USER GUIDE FOR INDIVIUAL Service registration Stop temporarily Please pick “SMS Banking -> Stop temporarily” menu Check box to agree to our Terms and Conditions and press Accept button to complete stop temporarily Re-registration Please pick “SMS Banking -> Re-registration” menu Check box to agree to our Terms and Conditions and press Accept button to complete re-registration 2. Phone Banking Registration Please register for VCB Phone-Banking at the nearest counter! 33 VCB – iB@nking USER GUIDE FOR INDIVIUAL Service registration 3. Statements via email You need to choose account types and language received via your email Account types you would like to receive statements Demand deposit Saving account Loan account Languages Vietnamese English Note In case of changing email, you need to register statements via new email again Support Change password Please select Change password menu Enter current password and new password Enter security number and click on Submit button to complete change 34 VCB – iB@nking USER GUIDE FOR INDIVIUAL For more information and futher assistance, please contact VCC (Vietcombank Contact Center): 1900545413 or 04.38243524/ 04.38245716 or any Vietcombank branches. Thank you for using services of Vietcombank! 35
© Copyright 2024