Position Description
Manager, Knowledge Management and Research
March 31, 2015
Summary
Rebuilding Together’s national office seeks a Manager of Knowledge Management and Research to work
closely with the Senior Manager of Knowledge Management and Research providing a broad range of
research, communications, and marketing support to Rebuilding Together and its affiliate network. The
manager will focus on improving data collection and usage, increasing efficiency, and developing and
delivering communications and marketing materials. Candidates with experience in supporting organizational
change are desired.
Essential Functions
As a core member of the team, the manager will work across the department’s functions, which include
communications, marketing, community engagement, and knowledge management and research. The
Manager of Knowledge Management and Research’s functions include, but are not limited, to the following:
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Affiliate Engagement
o Work closely with the Affiliate Services department to fulfill communications and research
requests from the affiliate network
o Assist with communications and marketing inquiries
o Assist with securing technical specifications for new constituent relations management and
content management systems
o Oversee research and communications content to the affiliate resource center
Content creation
o Develop reports, e.g. State of the Network Report (based on annual survey)
Data Analysis
o Facilitate an objective understanding of the Rebuilding Together enterprise
o Uncover new insights about the inputs and outputs of the organization
Data Management
o Collect, extract, transform, and load data to the organizational database
Information Resources
o In conjunction with the communications manager, respond to [email protected] and
[email protected] inquires
Knowledge Management
o Support senior manager in creating a knowledge management infrastructure, building a
knowledge culture, and communicating the return on investment
o Ensuring consistent and current content on all portals of knowledge used by staff and affiliates
to enable them to more effectively do their jobs on a day to day basis
Marketing Reports
o Track and catalogue brand impressions and brand placements and produce regular report
results
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this job.
They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add,
or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of this position.
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Research
o Assist with internal research and data inquiries
o Assist with market research
Social Media
o Assist communications manager with monitoring social media and news for affiliate stories to
highlight and listening to the social media conversation to inform our strategies
o Provide key stats to use in social media
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Administrative duties as requested
Supervisory Responsibilities
None
Qualifications
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Bachelor’s degree in sociology and/or related field with a minimum of three years of relevant
experience, and/or equivalent combination of education and work experience
Experience in fields related to Rebuilding Together’s mission preferred
Proficiency in the Microsoft Office Suite (Word, Excel, and PowerPoint)
Experience in geographic information system software, preferably QGIS
Experience in business intelligence software, preferably Tableau
Familiarity with statistical software, preferably R
Familiarity with constituent relationship management systems, preferably Salesforce
Familiarity with content management systems, preferably Drupal
Strong verbal and written communication skills, including the ability to develop reports and
communicate with a wide variety of audiences
Demonstrated analytical skills to manage many moving parts
Strong sense of intellectual curiosity
Ability to listen to various stakeholders
Ability to be both methodical and creative in thinking
Ability to bring coherence to large volumes of information
Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface
with the senior management, Rebuilding Together’s board of directors, and staff;
Ability to operate as an effective tactical as well as strategic thinker.
Work Environment and Physical Effort
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This work is primarily sedentary
The position is based in Washington, D.C., with occasional domestic and international travel
required
Requires the ability to speak, hear, use a personal computer for standard business
communications, and the ability to lift up to 25 pounds
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Application Instructions
Interested applicants should submit a resume, two writing samples, and cover letter with salary
requirements to [email protected]. Please indicate “Knowledge Management and
Research Manager” in the subject line.
The above statements are intended to describe the general nature and level of work being performed by the individual(s)
assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.
Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition,
reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this
position.
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