HELPFUL MOVE OUT GUIDE - Missoula Property Management
HELPFUL MOVE OUT GUIDE __________________________________________________________________________________________ Dear Departing Resident(s), We would like to take this opportunity to thank you for choosing Missoula Property Management for your housing needs. In preparation for your upcoming move we have compiled a packet of helpful information and a step-by-step guide to simplify your relocation, as well as, maximize and expedite your security deposit refund. We hope you have enjoyed your tenancy with us and wish you much luck in the future! Best regards, Missoula Property Management REMINDERS Security deposits are not intended to be used as your last month’s rent. Please make your payment on the 1st of the month. To pro-rate your rent for your last month take your rental amount, divide it by 30 days and multiply by the number of days through your 30 Day Notice to Vacate. Utilities must remain in your name through the end of your lease term. Residents are responsible for transferring the utilities out of their names at that time. Be sure to provide our office with a forwarding address for your security deposit refund. Deposits will be refunded in the form of one check. In the event your move-out date changes, please notify our office in writing, to request an extension. Have your mail forwarded with the post office. EXIT INTERVIEW INSPECTION When you have completed all needed cleaning, including having your carpets cleaned, please return your house keys, mail keys, carpet cleaning receipt, and garage door openers to our office. This will let us know you are finished and your move out will then be performed by our inspector. You will be emailed a copy of your report which will outline what additional cleaning, if any, is needed. Should additional cleaning be necessary after the inspection, the resident will be notified and provided with 24 hours to complete any cleaning items marked as failed in the report. A follow-up inspection will be conducted and a $35 fee will be assessed for the re-inspect. If all items have passed inspection and there are no damages or rent owing, deposits will be refunded within 10 days following the inspection, otherwise deposits will be refunded within 30 days (in accordance with Montana law). CLEANING Let the fun begin! Missoula Property Management implements a high standard of cleaning for our rentals and as cleaning can be a daunting task we have compiled a guide to assist you with the process. Should you wish to hire a vendor to perform your cleaning or when choosing a carpet cleaner, we recommend selecting a vendor who will guarantee their work and provide you with a receipt. If the cleaning does not pass inspection, residents will be responsible to contact the vendor and ask that they return to complete the cleaning. MPM will not contact the vendor on the tenant’s behalf. We do not recommend the use of a “dry clean method” for carpet cleanings. If carpets require additional cleaning; we will have them re-cleaned at your expense. Here are several preferred vendors: Carpet Cleaning: Apollo Carpet Cleaning– 550-1614 John's Carpet Care - 370-4869 Mint Carpet Cleaning- 532-5324 Blinds: Crown Soniclean - 239-4456 Cleaning Companies: O.C.D. Clean 239-4019 RECOMMENDED CLEANING ITEMS TO HAVE HANDY (Do not use abrasive cleaners or sharp objects that may scratch surfaces) Replacement Light bulbs Magic Eraser Paper Towels Pumice stone (use with care) Toothbrush for detailing Windex Toilet bowl brush and cleaner Replacement furnace filter CLEANING TIPS 1. Clean from room to room 2. Start high and work your way down. Clean the ceiling, then the light fixtures, then the windows and blinds, walls, baseboards and floors last 3. Vacuum out drawers and cabinets first then clean with a water/pine-sol solution. Follow-up with a Pledge or Old English 4. Wash metal floor vents 5. Use a dry toothbrush to detail clean switches, outlets and cable/phone jack crevices 6. Use soft scrub and a tooth brush to clean around faucet handles 7. Use soft-scrub to clean bath fixtures and showers, then buff with a dry towel or glass cleaner to get a streak free finish on chrome 8. Use a pumas stone to remove hard water stains inside of toilets 9. Vacuum window and patio door tracks, then use a solution and a tooth brush to clean track 10. Use “self clean” feature of oven first (if applicable), then use an oven cleaner. After applying oven cleaner, use a dry towel to remove the residue from the oven cleaner. This may take several attempts 11. Use degreaser and scrub brush to remove oil from driveway, garage or storage 12. Roll out refrigerator to clean sides, underneath and behind 13. Stove drawers pull out to clean underneath 14. Goo Gone works well to remove gum and stickers CLEANING GUIDE Its all about detail when it comes to cleaning your rental. Here is a check list of commonly missed detail items to not forget! Use of this guide will help you to capture what our exit interview inspection will entail. GENERAL Carpets professionally cleaned and receipt provided Window coverings, windows, screens and tracks cleaned Walls, doors and baseboards wiped down Outlet and switch plate covers cleaned Light fixtures cleaned and burnt out bulbs replaced Flooring cleaned, paying special attention in corners or around trim New batteries installed in smoke detectors ENTRY Inside and outside door wiped down Thresholds wiped down LIVING ROOM Clean blinds Wash windows, sills, tracks & screens Dust baseboards, outlet covers and electrical plates Wipe down baseboard heaters Vacuum carpet and any cobwebs Wipe down closet shelving or rods, if applicable Clean air conditioner filter, if applicable Clean light fixture or ceiling fan Install new battery in smoke detector/carbon monoxide detector KITCHEN Clean blinds Wash windows, sills, tracks & screens Clean light fixtures Dust baseboards, outlet covers and electrical plates Wipe down baseboard heaters Wash all countertops and surfaces Clean dishwasher inside and out. Pay close attention to the inside seal and soap dispenser Inside, outside, drain, seal, door, sides, back and underneath of refrigerator & freezer. Defrost if necessary Inside of oven, top of range, sides of range, replace burner pans, under knobs, underneath hood, broiler plans, drawer and underneath. The oven draw will pull out so that the flooring can be cleaned Microwave in and out, grease filters and light cover if applicable Sink cleaned and polished, stains removed, strainer baskets and spray nozzle cleaned Cabinets and drawers inside and out. Fronts, shelving, drawers and tracks wiped out Countertops and back splash cleaned Walls washed where grease has built up from cooking (CLEANING CONTINUED) BATHROOM(S) Tub/Showers cleaned and free of soap residue and water spots. To avoid scratching the shower enclosures, please use soft scrubs only. Polish chrome faucets Toilets sanitized and detail cleaned. Clean around base, hinges and seat Sink and chrome faucet cleaned and free of soap residue and stains Vanity drawers, tracks, cabinet fronts wiped down Medicine cabinet wiped inside and out Towel bars and toilet paper holders wiped down Mirror spot free Walls washed and hairspray residue removed UTILITY ROOM/CLOSET If applicable, washer & dryer wiped inside and out & lint trap cleaned Hook-ups cleaned Shelving wiped down STORAGE/GARAGE Flooring swept and oil stains removed EXTERIOR (if applicable) Yard mowed and trimmed Flower beds weeded Trash and pet waste removed and disposed of We appreciate all of your efforts during the move-out process and hope that you have enjoyed your tenancy with us. If you have any further questions or need additional information, please do not hesitate to contact our office. It is important to Missoula Property Management that we offer outstanding customer service to our residents, therefore, we have attached a short survey so that you may provide us with feedback about your living experience. Simply detach and return the bottom of this form to our office or leave it for the inspector upon move-out .We value your time and look forward to helping you with your future housing needs. __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ Name: _______________________ Address of rental: _____________________ Date:_____________ 1. What did you like about living here? _____________________________________________________ 2. What did you dislike?________________________________________________________________ 3. Are there any comments or suggestion you have for us? ___________________________________________________________________________________ ___________________________________________________________________________________ How would you rate Missoula Property Management from 1-5? (1– lowest to 5– highest) ______________ Would you recommend our company? Yes No Maybe
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