TELUS Business Solutions
The TELUS Business
Reliability Package.
Keeping your organization connected, no matter what happens.
Your voice and data connections are as important to your organization as your utilities. Like power and
water, you need them to keep operating at all times. That’s why TELUS has created a package of voice
and data connectivity solutions combined with business continuity services. With this package, you
have peace of mind and can be confident in your ability to keep your business running smoothly. If your
organization is disrupted by an emergency such as a fire or flood, or a rare but possible Internet service
outage, the TELUS Business Reliability Package will help keep you connected.
Why TELUS for
business reliability.
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Included in the TELUS Business Reliability Package:
PRI with TELUS ServiceSaver
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TELUS PRI service is reliable and costeffective. At no additional charge, it includes:
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Emergency Call Completion,
to automatically forward calls to up to
10 alternative numbers, including mobile
numbers, if the PRI happens to fail
TELUS Managed Business Internet with
optional Managed Wireless Resiliency
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Your Internet is monitored and managed 24/7
to deliver 99.9% availability, with a proactive
money‑back guarantee1
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If selected, Managed Wireless Resiliency
automatically switches your Internet service to
the TELUS high speed wireless network in the
rare event of an Internet outage3
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Ensures you can maintain critical business
applications such as Point of Sale, credit and
debit card processing
Call Display, so you can see your incoming
caller’s 10-digit phone number
TELUS ServiceSaver® allows you to manually
forward your calls to alternative locations
or numbers during an emergency or
unexpected event
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TELUS PRI service allows
you to complete calls faster
with fewer connections,
using high-speed digital
access over a single
telephone line, transmitting
voice, data and image
signals simultaneously
TELUS Managed Business
Internet guarantees 99.9%
uptime under our Service
Level Agreement (SLA),
and offers a proactive
money-back guarantee
in the rare event of
an outage1
Our high speed 4G LTE
network is Canada’s most
reliable wireless network3
You activate the service remotely from
anywhere via a toll-free call and it takes effect
immediately; you don’t need to wait in queues
for your call to be answered or your request to
be serviced
Business continuity is now more cost-effective than ever.
The TELUS Business Reliability Package is far more cost-effective than maintaining backup PRI and
Internet connections. In addition, preferred package pricing provides attractive savings, and contracted
options ensure cost certainty.
Risk-proof your organization today. Contact your TELUS Account Executive,
visit telus.com/businessreliability or call 1-877-710-0404 to learn more.
1. BI Fibre and T1 connections only. 99.9% SLA applies to BI Fibre and T1 connections. SLA is 99.7% for BI ADSL connections. 2. Managed Wireless Resiliency applies to Managed Business Internet services with
speed profiles of up to 30Mbps. On-site qualification required to confirm wireless signal strength and Managed Wireless Resiliency availability. 3. Based on testing against other national wireless service providers, in
metropolitan areas across Canada, of voice call success rates, data session completion rates and industry standard call quality measures. © 2015 TELUS. 15_00235