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Riverside Unified School District
Date Posted:
Closing Date:
May 12, 2015
May 19, 2015
CLASSIFIED VACANCY ANNOUNCEMENT
HELP DESK ANALYST
(2 Current Vacancies – 8 hrs./12 months)
AND
TO ESTABLISH ELIGIBILITY LIST AND FILL FUTURE VACANCIES
FOR THE 2014-2015 SCHOOL YEAR
Salary: Range 33 - $25.54/hour - $31.12/hour
Under the direction of an assigned supervisor, is responsible for supporting all computing
systems, hardware and software, throughout the District. The position installs, supports and
maintains approved hardware and software to ensure that District staff has the necessary
computing and networking capabilities available through the use of their workstations,
peripherals, and servers. Provide technical support and training for a variety of District software
systems including but not limited to student, state reporting and business data systems.
EDUCATION AND EXPERIENCE:
Associate Degree in Computer Science.
Three (3) to five (5) years related experience in hardware and software computing systems, or an
equivalent combination of education and experience. The minimum experience requirement can
include any combination of student system/state reporting experience and desktop/portable
computing system experience. Experience with Windows or Mac based office suites, internet
browsers, and e-mail is required.
Classes and/or certification in one or more of the Riverside Unified School District core
technologies is desirable. Three (3) years of direct support of student information systems and/or
California state reporting systems is also desirable.
LICENSES AND OTHER REQUIREMENTS:
Valid California driver’s license.
KNOWLEDGE OF:
 Riverside Unified School District standard workstation products and operating systems.
 Riverside Unified School District standard security, network, virus protection, and other
related products.
 Personal computer workstation and server based peripherals.
 Student information systems. California state reporting standards and requirements.
ABILITY TO:
 Diagnose and differentiate between hardware and software problems.
 Prioritize, set schedules, and meet timelines for assigned service requests.
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Recover lost files, convert data across multiple file formats, and download updates such as
drivers from the Internet.
Learn new technologies and stay abreast of changes in the industry.
Provide a high level of customer service.
Instruct users on ways to avoid their most common problems such as sharing files, routing
output to shared peripherals, navigating the desktop, backing up their system, and managing
their passwords.
Read, analyze, and interpret general business periodicals, technical procedures, and product
licenses.
Respond to inquiries or complaints from customers or members of the business community.
Interpret a variety of instructions furnished in written, oral, or diagram form.
WORKING CONDITIONS:
Environment: Office environment with frequent travel between District sites. Drive a vehicle to
conduct work. Physical Abilities: Seeing to perform activities. Hearing and speaking to exchange
information. Reaching overhead, above the shoulders and horizontally, bending at the waist,
kneeling or crouching to service equipment. Dexterity of hands and fingers to operate a computer
keyboard, mouse, and pointing devices. Lifting to move equipment. Hazards: Exposure to
electrical power supplies.
APPLICATION PROCEDURE:
No paper applications will be accepted. For RUSD employment opportunities please go to the Ed Join
web site to view job descriptions and apply on-line.
You are encouraged to submit a résumé, letter(s) of recommendation, and personal/professional references
in addition to a completed District application through EdJoin. If additional requirements are needed for
the position you are applying for, you will need to submit the appropriate documentation along with the
application.
If you need assistance in scanning your attachments or any other questions, please call the EdJoin
help desk at (888) 900-8945. Riverside Unified will not accept attachments via walk-in, fax or email.
Please note: Testing and personal interviews are a part of the total selection process. Applications are
reviewed to determine the most suitable candidates for current and anticipated vacancies. Applications will
be selected for an interview only after all supporting documents have been reviewed and the candidate has
successfully passed any written test.
Application must be submitted via the EdJoin website
Test Date & Time:
TBD
Interview Date & Time: TBD
Location: District Office, Department of Personnel
3380 14th Street, Riverside, CA 92501
-NoticeApplicants requiring testing will be notified via EdJoin.
Candidates invited to interview will be contacted by telephone or via EdJoin.
After a conditional offer of employment, applicants will be required to pay the cost of all pre-employment processing which may
include: physical examinations, drug/alcohol screening, TB screening questionnaire, and fingerprints. Additionally applicants will be
required to complete/participate in the following: AB1432 Mandated Reporting training, Safety training, and Technology Acceptable Use.
Riverside Unified School District • 3380 14th Street • Riverside, CA 92501• (951) 788-7135