contractor logistics support (CLS) The CLS organization of Saab brings to the customer the benefit of its’ extensive experience gained from a wide variety of projects such as DFWES (UK), NAMTC (No), KASI (SF), MCTC (NL). This depth of knowledge and experience enables Saab to offer a wide range of logistic support services to firm, fixed prices and warranted system availability. Our experience of field support to fixed, mobile and deployable installations gives us the unique capability to manage and overcome the difficulties involved when deploying personnel and supplying spares to remote training locations. Corrective and Preventative Maintenance Saab provides tailored workshop facilities furnished and equipped with the appropriate range of tools and diagnostic test equipment. Suitably qualified and certified technicians are provided to enable the rapid, cost effective repair activity that is essential to ensure a high level of system availability. As a matter of routine our technicians implement programmed preventative maintenance in order to ensure the preservation of the highest standards of equipment reliability. The local maintenance technicians are support from Subject Matter Experts via our Helpdesk. Resupply and Stock Taking of Spares and Consumables Saabs CLS team work in close co-operation with the customer in order to determine the optimum level of spare parts stock necessary to ensure equipment availability. The Saab Site Management System then constantly monitors stock levels to provide accurate information on which to establish usage levels and the need for replenishment. This data, delivered at 24 hr intervals, enables the CLS team to adjust spares holdings to economic levels whilst ensuring that critical items are delivered in a time efficient manner. Trouble Shooting and Restoration of Systems Saab recognise that the extremely harsh demands of the training environment means that exercise damage will frequently occur and even the most reliable of systems will periodically fail. In order to minimize system downtime Saab deploys troubleshooting teams whose mission is to rapidly locate and return to fully operational status any failed systems. The teams consist of experienced, often ex-military, personnel trained in fault diagnosis and equipped with a pack of appropriate replacement parts that will enable them to return the equipment to training use as quickly as possible and recover the failed or damaged component for repair or replacement. System Planning, Preparation and Distribution The user has only to provide advance notice of system use and Saab will take over the necessary planning, preparation and distribution tasks that will ensure a successful training mission. Saab personnel will work with the user to establish the correct equipment levels for participating troops and conduct forward planning to identify and resolve equipment shortfalls and clashes of demand. The user is kept fully up to date as to system availability while changes to unit equipment levels are handled up to the point of issue. The systems are all checked and prepared for use with their appropriate configurations and then packaged in sub-unit lots and delivered to the relevant distribution point. The result is the right equipment at the right time – ready to train. System Handling (Issue and Receipt) This laborious and manpower intensive activity is efficiently conducted with the professional, understanding Saab approach. Over many years on the Canadian prairie, in the tropical forests of Central America and Kenya and on training areas throughout Europe Saab support personnel have developed and refined their routines and procedures to produce a systematic methodology. These are operating procedures that display a sympathetic, understanding approach to the users (our customers) whilst retaining the necessary respect for the handling and husbandry of the training equipment. Installation and Setup of Systems Apply Approved Configuration Saab personnel, trained professionals with a wealth of experience, will assist the user in managing the demanding installation and set-up phase of the exercise. This critical process which has a direct bearing on the users’ confidence is where the advice and assistance of Saab personnel is brought to bear, eliminating fitting errors, helping with system alignment and overcoming minor variations of vehicle profile. If required Saab will advise and assist with the organisation of a “Start Gate” in order to ensure that each exercise player crosses the start line with equipment correctly fitted and up and running. Saab will manage all aspects of configuration control on behalf of the customer in order to ensure that the fielded equipment is kept completely up to date. Software and hardware modifications will be swiftly and efficiently implemented as they are approved. In this way the customer can be assured that training equipment will keep pace with the development of operational equipment. Battery Management A power down means a system down and the result is no training for the user. Although ultimately a user responsibility the availability of ready for use charged batteries relies upon an efficient, reliable support system. At any stage of the exercise Saab can be relied upon to ensure a ready supply of charged batteries where and when they are needed with exchange on a simple one for one basis. Batteries exchanged as discharged will be routinely tested before charging is conducted so as to ensure that battery life is optimised with a view to cost benefit for the customer. Specifications subject to change without notice www.saabgroup.com Saab Training Systems SE-561 85 Huskvarna Sweden Tel +46 36 38 80 00 Fax +46 36 38 80 80 Calibration of Tools and Test Equipment Saab will undertake to co-ordinate and control the calibration of all tools and test equipment supplied on site. Controls and standards will be established to comply with approved ISO regulations. Saab staff will create and take responsibility for the maintenance of a calibration register and will also manage the calibration programme to avoid any disruption to planned preventative maintenance. Waste and Disposal Management Saab will assist the customer by handling the separation and disposal of waste materials in compliance with applicable environmental laws. Where appropriate the Saab strategy will be to recycle useable components in order to reduce operating costs for their customer. Saab will also co-ordinate the disposal of obsolescent parts and where necessary arrange for the return of material to the original manufacturer for disposal.
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